| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| does it shoot thru glass | 2023-03-14 | Yes. Very clearly. Just make sure you don’t have a screen on the window. | Adry X | 2023-03-14 |
| does it shoot thru glass | 2023-03-14 | I wouldn't put the camera too close to the glad but yes it can. It has night vision so it would glare on the glad. | Kylie | 2023-03-15 |
| does it shoot thru glass | 2023-03-14 | Sure, why not? | Kathleen Az | 2023-03-15 |
| does it shoot thru glass | 2023-03-14 | Yes thsts how I use mine on the front door | Julie T. | 2023-03-15 |
| does it shoot thru glass | 2023-03-14 | Are you trying to shoot through bullet proof glass or regular glass? This model does not have a shooting feature. | Former 250K mile Honda CRV Dri… | 2023-03-15 |
| does it shoot thru glass | 2023-03-14 | I’m not sure. I never got to try the unit. When it arrived I was excited, but only to find I was sent a used unit. You can easily see it was opened and used so I sent it back ASAP. | MICHAEL BISHOP | 2023-03-15 |
| What type of power cable can I get for this camera ? I lost the cable it came with .. anything helps thanks! | 2022-12-12 | Contact the company. | Kathleen Az | 2023-01-17 |
| What type of power cable can I get for this camera ? I lost the cable it came with .. anything helps thanks! | 2022-12-12 | I use a micro USB cable. Same kind that you'd charge an older android phone with. Hope this helps 😊 | Amazon Customer | 2023-02-09 |
| I bought 3 of these cameras they worked great for almost 3 wks now they keep popping up offline . Has anyone else had this problem? Thanks .. | 2023-01-11 | They are probably disconnecting from your internet. | Kathleen Az | 2023-01-17 |
| If somebody brake in and I don't have sd nor pay for subscription, can I later pay to get footage from that day? | 2023-03-23 | No footage will be recorded nor saved if no sd or subscription available. Subscription is very affordable and SD card is a good back up if you don’t want to pay for a subscription. | Deaunte James | 2023-03-23 |
| If somebody brake in and I don't have sd nor pay for subscription, can I later pay to get footage from that day? | 2023-03-23 | Yes, but there would be no video, stills or sound with out the subscription. | Former 250K mile Honda CRV Dri… | 2023-03-23 |
| Can it be mounted upsidedown? | 2022-12-12 | You have the option to rotate your cam view and a mount point on the device. | Andrew M. | 2022-12-12 |
| Can it be mounted upsidedown? | 2022-12-12 | Yes it can. You will need to flip the video in the app. You will need an outlet near by or use an extension cord as the power cable isn’t long. | Carlos | 2022-12-12 |
| Can it be mounted upsidedown? | 2022-12-12 | Yes it can all you do is go into settings and flip the cam settings best product I ever bought I have it in my eighteen wheeler. | Donald Hayes | 2022-12-12 |
| Ok. claims is has tracking and some reviews say it does but customer question asked it it tracks and several said no. so which is it?? | 2022-09-24 | This one has motion detection but it would not track per movement. | Deaunte James | 2022-09-24 |
| Ok. claims is has tracking and some reviews say it does but customer question asked it it tracks and several said no. so which is it?? | 2022-09-24 | It can motion track but it's not the greatest. For example we turn it on and it will immediately rotate to the very top as high as it can see. Or if it does track properly it blurs the video. | Kylie | 2022-09-24 |
| Do you have to pay for a subscription ? | 2023-03-15 | No | Former 250K mile Honda CRV Dri… | 2023-03-15 |
| Can this be turned off if not needed? | 2023-01-17 | Yes, just unplug. | Kathleen Az | 2023-01-17 |
| Can this be turned off if not needed? | 2023-01-17 | yes | Jeffrey A Houseknecht Sr | 2023-01-18 |
| Does this camera require an Ethernet connection for initial setup? | 2023-05-02 | No. You set up with Wi-Fi. | Miller… | 2023-05-02 |
| Does this camera require an Ethernet connection for initial setup? | 2023-05-02 | Yes it does | Kory | 2023-05-02 |
| Will it tell you the temperature of the room that the camera is placed in? | 2022-10-14 | I dont know, went through two neither would work at all. | Cap'n Ron… | 2022-10-14 |
| Will it tell you the temperature of the room that the camera is placed in? | 2022-10-14 | I have not found any temp readings or monitoring on this camera. | George Curtis | 2022-10-17 |
| How many people can view at one time? | 2022-11-25 | Ordered 2 neither worked | Scott Riffle | 2022-11-25 |
| How many people can view at one time? | 2022-11-25 | None, went through two neither one would connect to the network. | Cap'n Ron… | 2022-11-25 |
| How many people can view at one time? | 2022-11-25 | As many people that have the app with the correct account logged in. My fiance and I can both watch it at the same time but only one of us can talk at a time. | Kylie | 2022-11-25 |
| how do I do web view without using a third party provider I want to use this on a pc ? | 2022-05-13 | Hi Sean, thank you for reaching Geeni technical support. Technically the only way you can view the it on PC is by using web browser. Kindly go to this site https://camview.mygeeni.com/login and scan the code using your Geeni app to login. For more details, please contact our revamped support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST. | Geeni - Customer Support | 2022-05-15 |
| My camera went offline And can reconnect to camera? | 2022-09-15 | yes , you can , unplug for 10sc and plug in make sure you have internet wifi | Wing52 | 2022-09-15 |
| My camera went offline And can reconnect to camera? | 2022-09-15 | Try unplugging it, plug it back in and hit the reset button, you’ll need to go on the app, and hit the plus sign, like you’re adding a new device.. now follow the instructions on the app to get it reconnected to WiFi.. | timothy a bruehl | 2022-09-15 |
| My camera went offline And can reconnect to camera? | 2022-09-15 | Unfortunately this product is severely flawed. Many of us cannot change our frequencies between 2.5 or 5g. They have the same password and ssid. Given that, the device will select whatever is first or strongest. That can be 5g which will not work with this camera. Once mine attached to it, I could never get it working again. Unfortunate because I had high hopes for this product. Many folks are not tech savvy, fortunately I am and still could not get this thing functioning properly. | Denny | 2022-09-15 |
| Can this be set inside of a window, looking out, to monitor a yard? | 2022-10-16 | It can, but I'd get one made for the outside. | Joe | 2022-10-16 |
| Can this be set inside of a window, looking out, to monitor a yard? | 2022-10-16 | It can but gets a glare off window and screen best to use geeni outdoor camera they’re great | Terry Sanders | 2022-10-16 |