| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| So in the video I see a cord connected to the camera so how is it wireless | 2023-03-26 | The cord is the power cord. | Brenda Glover | 2023-03-26 |
| So in the video I see a cord connected to the camera so how is it wireless | 2023-03-26 | That’s for the cameras Power connection. The camera still requires a USB power connection. | Chris | 2023-03-26 |
| So in the video I see a cord connected to the camera so how is it wireless | 2023-03-26 | Hello， Sorry, this camera does not support built-in batteries, it must be powered by a power cord to work. Wireless means the camera can connect to WIFI without having to go through a network cable. | Wansview | 2023-03-27 |
| puedo instalar la app en dos telefonos distintos y monitorear los mismos dispositivos? | 2023-05-25 | No | Manuel… | 2023-05-25 |
| puedo instalar la app en dos telefonos distintos y monitorear los mismos dispositivos? | 2023-05-25 | Si, si se puede, pero solo un dispositivo puede ser el administrador y el otro es como un invitado, en algunos modelos puede el invitado hacer cambios en las configuraciones como las alertas programadas, el administrador sera el unico que pueda optar por almacenamiento pagado mientras que el unvitado podra ver las alertas solo durante 24 horas. | Marvin Diaz | 2023-05-26 |
| puedo instalar la app en dos telefonos distintos y monitorear los mismos dispositivos? | 2023-05-25 | Yes. Please create two different accounts in the app on both phones, one as the main account to connect to the camera, and the other as the account to share the camera. You can share the camera to another account on App--settings--invite family members. | Wansview | 2023-05-29 |
| what is the noise level of the alarm siren and how long is the duration of the alarm siren? | 2023-04-24 | Video could not be loaded | Ms. J | 2023-04-25 |
| what is the noise level of the alarm siren and how long is the duration of the alarm siren? | 2023-04-24 | Hello, The noise level of the siren can be adjusted via the app and can be as loud or as low as you like. When you select that it is triggered by motion, the movement stops and the alarm sound will stop. | Wansview | 2023-04-25 |
| It’s the third one I buy however the previous ones gave me clips now I only get pictures, how do I change this? | 2023-05-11 | Hello， Please go to the app--settings--motion alerts and select video under Attachment for alert. Hope it helps. | Wansview | 2023-05-12 |
| Just installed 2 of the q5s. set up was easy, they are connected to the 2.4g side of my vz fios. but all other 5gwifi traffic is slowed! how do i fix? | 2023-05-10 | Hello, Please try to set up a 2.4G guest WIFI to connect to the camera, this will reduce the Wifi signal congestion. | Wansview | 2023-05-11 |
| Are the IR lights visible at night? | 2023-05-13 | I can't say for sure but I don't think so. I certainly haven't noticed them. | Ben C. | 2023-05-13 |
| Are the IR lights visible at night? | 2023-05-13 | No they are not visible not that I noticed. | E R | 2023-05-13 |
| Are the IR lights visible at night? | 2023-05-13 | I haven't noticed them. | SCOTTEEDOO | 2023-05-13 |
| Are the IR lights visible at night? | 2023-05-13 | No | Stephanie Woods | 2023-05-13 |
| Are the IR lights visible at night? | 2023-05-13 | Hello, This camera uses a 940nm infrared light that is invisible. | Wansview | 2023-05-15 |
| Are the IR lights visible at night? | 2023-05-13 | Sorry, but this camera uses a 950nm non-visible IR light. | WSWY-US | 2023-05-18 |
| Can the timestamp be removed from the video? | 2023-01-25 | You may be able to do so through the app. Not entirely sure since I haven’t personally tried | Nicole Alicea… | 2023-01-25 |
| Can the timestamp be removed from the video? | 2023-01-25 | Hi Master, Thanks for your question. Sorry for this inconvenience, it doesn't support to remove. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-01-26 |
| Plug into usb or110 outlet? my sunroom is 50' usb would not work well running a 50' cord. will it work good if plugged into 110 outlet? | 2023-04-23 | I would always plug it in to a 110 outlet but if you got a good strong extension cord, it should work the only thing I did not agree with it is that you have to hold down the mic to talk to somebody? | Cassie M | 2023-04-23 |
| Plug into usb or110 outlet? my sunroom is 50' usb would not work well running a 50' cord. will it work good if plugged into 110 outlet? | 2023-04-23 | Yes, it comes with a USB adapter it works fine to plug in. | Julie Freeman | 2023-04-23 |
| Plug into usb or110 outlet? my sunroom is 50' usb would not work well running a 50' cord. will it work good if plugged into 110 outlet? | 2023-04-23 | Yes it will work | Edward Delvalle | 2023-04-23 |
| Plug into usb or110 outlet? my sunroom is 50' usb would not work well running a 50' cord. will it work good if plugged into 110 outlet? | 2023-04-23 | Hello， It works with a 110v outlet and t is recommended that the power cable be no longer than 10feet. Hope it helps. | Wansview | 2023-04-24 |
| Planning to use in driveway-must it be plugged in 24/7 or is it rechargeable? If so, length of battery life? | 2023-06-17 | Usb powered. Plugged in 24/7 | Richard N. | 2023-06-17 |
| Planning to use in driveway-must it be plugged in 24/7 or is it rechargeable? If so, length of battery life? | 2023-06-17 | Must be plugged in | Cristos7 | 2023-06-17 |
| Planning to use in driveway-must it be plugged in 24/7 or is it rechargeable? If so, length of battery life? | 2023-06-17 | Yes, it must stay plugged in. | Tyler Hippey | 2023-06-17 |
| Planning to use in driveway-must it be plugged in 24/7 or is it rechargeable? If so, length of battery life? | 2023-06-17 | It has to be plugged in 24/7 | Diana… | 2023-06-17 |
| Planning to use in driveway-must it be plugged in 24/7 or is it rechargeable? If so, length of battery life? | 2023-06-17 | Hi, this camera is not battery operated, it needs to be plugged in for 24 hours to work. | Wansview | 2023-06-20 |
| Is there a way to have the audio play in the background without having the app open? | 2023-03-30 | Hello, Sorry, it does not support playing sound with the app closed. | Wansview | 2023-03-31 |
| Anyone know? When there is no movement, the video makes clicking noise frequently. The image turns black and back in color. | 2023-05-06 | I have tried the security camera numerous times but never this issue. Have you tried resetting the cam? Push a needle inside the reset hole for 5-10 seconds and try again. If this does not help contact support. Amazon support should help you connect with the seller. | Alaa | 2023-05-06 |
| Anyone know? When there is no movement, the video makes clicking noise frequently. The image turns black and back in color. | 2023-05-06 | Mine does this in response to changes in lighting, usually around dawn or dusk, as it's trying to adjust its lens. | Ray | 2023-05-07 |
| Anyone know? When there is no movement, the video makes clicking noise frequently. The image turns black and back in color. | 2023-05-06 | Hello, The clicking sound is the sound of IRCUT switching, an indication that the night vision function was on/off. You can turn off the night vision on app--settings and keep the camera in a color mode to avoid such situation. | Wansview | 2023-05-09 |
| no puedo comunicarme en tiempo real con mis hijos el micrófono no funciona de ambos lados | 2023-03-15 | Al menos en la mía si. Solo siento que el volumen es muy bajo. Pero si funciona. Válida que no este en mute. | Maryann | 2023-03-15 |
| no puedo comunicarme en tiempo real con mis hijos el micrófono no funciona de ambos lados | 2023-03-15 | Devuelve la cámara | Luismar | 2023-03-15 |
| no puedo comunicarme en tiempo real con mis hijos el micrófono no funciona de ambos lados | 2023-03-15 | Hello, Please make sure the microphone is enabled in the app--settings--advanced settings and raise the speaker volume in the settings. If that doesn't work, please restart the camera in App--settings--device management. | Wansview | 2023-03-16 |
| Does it connect to iPhone 11? | 2023-01-26 | It works great with my iPhone 11 pro. | Woody22 | 2023-01-27 |
| Does it connect to iPhone 11? | 2023-01-26 | Yea it does, you have to download the app for the camera. | Juan G. | 2023-01-27 |
| Does it connect to iPhone 11? | 2023-01-26 | Hi Ann Galarza, Thanks for your question. Yes, just confirming your WiFi supports 2.4G WiFi, 5G WiFi isn't supported. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-01-29 |
| What purpose does the sd card serve? can i record to it and play from it within the android app? does it allow more than two-days review of alerts? | 2023-05-14 | the purpose of the sd is exactly as you assumed. I play it back should there be any activity and it recorded. and I have had a 32 gb micro sd since I've bought it, and it still has room. | miguel p mendoza | 2023-05-14 |
| What purpose does the sd card serve? can i record to it and play from it within the android app? does it allow more than two-days review of alerts? | 2023-05-14 | Hello, You can play back the video on the Wansview cloud app or insert it into the computer to view, depending on the size of the SD card capacity, you can play back videos for nearly a week or even longer. | Wansview | 2023-05-15 |
| Description claims up to 4 people can view at once from their own devices. So why does it log one of us out every time the other logs on to view? | 2023-04-30 | I’m sorry, I’m the only viewer so I don’t know. | Maureen J. Schmidt | 2023-04-30 |
| Description claims up to 4 people can view at once from their own devices. So why does it log one of us out every time the other logs on to view? | 2023-04-30 | Hello， One account can only be logged into one phone. If you want to access the same camera as someone else, ask them to register an account of their own to log in first, then you share the camera on your phone. Please go to the App--setting--invite family members to share the camera with others. | Wansview | 2023-05-04 |
| funciona sin tarjeta usb? | 2023-06-15 | Si | Doris Castillo | 2023-06-15 |
| funciona sin tarjeta usb? | 2023-06-15 | Funciona con servicio en la nube o con micro sd | Ednuar | 2023-06-15 |
| funciona sin tarjeta usb? | 2023-06-15 | No necesita de una tarjeta si compra espacio en la nube, ademas si solo quiere usarla para ver que pasa en determinado lugar las alertas de siete a diez segundos tienen vigencia hasta las 12 pm de cada dia. | Marvin Diaz | 2023-06-16 |
| funciona sin tarjeta usb? | 2023-06-15 | No necesita tarjeta para funcionar, todo se guarda en la nube | Delia Luna | 2023-06-16 |
| funciona sin tarjeta usb? | 2023-06-15 | Hi, it needs to be powered up with a power cord/plug in order to work. | Wansview | 2023-06-16 |
| No puedo ver las cámaras si no estoy conectado a la misma red wifi si salgo de la casa no las puedo ver por la app antes si se podía alguien más | 2023-04-22 | Si puede ver tu cámara desde cualquier parte en donde estés por medio al App de la cámara, solo que la cámara tiene que estar conectada al wifi de tu casa. | Ignacio Lopez | 2023-04-23 |
| No puedo ver las cámaras si no estoy conectado a la misma red wifi si salgo de la casa no las puedo ver por la app antes si se podía alguien más | 2023-04-22 | En mi caso fue porque no habia actualizado el ios de mi iphone. Lo hize y ahora funciona muy bien | Marvin Diaz | 2023-04-23 |
| No puedo ver las cámaras si no estoy conectado a la misma red wifi si salgo de la casa no las puedo ver por la app antes si se podía alguien más | 2023-04-22 | Es raro lo que te está pasando apaga y enciende de nuevo tu teléfono debería funcionar | Luismar | 2023-04-23 |
| No puedo ver las cámaras si no estoy conectado a la misma red wifi si salgo de la casa no las puedo ver por la app antes si se podía alguien más | 2023-04-22 | Hello， Sorry for this issue. After checking out, we found that the P2P server didn't update successfully, which caused the problem. With our technicians' efforts, now it is fixed and your camera could be online normally. If you have other questions, please go to app--Me--contact us. Thank you. | Wansview | 2023-04-23 |
| Does this have a magnet to be mounted up higher like metal frame in sunroom. If mouted from ceiling with adheasive will everything show upsidedown? | 2023-04-23 | There is a setting to change the orientation. | John F Bartoszak | 2023-04-23 |
| Does this have a magnet to be mounted up higher like metal frame in sunroom. If mouted from ceiling with adheasive will everything show upsidedown? | 2023-04-23 | Hello， There is no magnet, but it can be mounted with a bracket. Once installed, the upside-down image can be adjusted in the app--settings--advanced settings. | Wansview | 2023-04-24 |
| I want to know if its free. I want to be able to view my videos on my phone can i do that without having to pay? | 2023-03-26 | Hello， Yes, you can playback motion alerts or SD card storage without subscribing to a cloud service. Please remember to turn on the motion alerts and insert the micro SD card into the camera. | Wansview | 2023-03-27 |
| I want to know if its free. I want to be able to view my videos on my phone can i do that without having to pay? | 2023-03-26 | Yes, it's free. It doesn't record anything, so there is no playback, but you can record while you're viewing. We like it for checking in on our dogs during the day. | Katiie12 | 2023-03-27 |
| I want to know if its free. I want to be able to view my videos on my phone can i do that without having to pay? | 2023-03-26 | There isn’t a subscription or anything you have to pay for after buying the camera. You should be able to access the camera from your phone, even when you are away from home. | Arielle | 2023-03-29 |
| Your latest update disabled the sd card slot. how can i reenable it? | 2023-02-17 | Hi John K, Thanks for your question. Please insert the SD card into the camera first, then the app will show this option on settings page automatically. If the app can't recognize it, please format the SD card on computer and test again. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-20 |
| This camera makes a constant clicking noise. How do I turn it off? | 2023-01-17 | It sounds almost like it's jumping a gear. Mine makes a small sound upon activated but is silent after. Maybe look into tech support or replacement | Bruce Western… | 2023-01-19 |
| Can More than one user login? I'm logged out when my partner logs in. Is there a way to create another login for the same account? | 2023-01-20 | Yes the apps gives you the option to add another viewer | Francine Hernandez | 2023-01-20 |
| Can More than one user login? I'm logged out when my partner logs in. Is there a way to create another login for the same account? | 2023-01-20 | He can have his own account and then you can share the camera feed with him. | Amazon Customer | 2023-01-20 |
| Can More than one user login? I'm logged out when my partner logs in. Is there a way to create another login for the same account? | 2023-01-20 | I'm not sure about another user with new login information but my husband and I share it and both can be logged in at the same time | VIVIAN TORREZ | 2023-01-20 |
| does wansview offer any rtsp cameras that don't require an internet connection? | 2023-05-15 | Hi, Sorry, currently all Wanview cameras need to be connected to the internet to support RTSP. | Wansview | 2023-05-16 |
| does wansview offer any rtsp cameras that don't require an internet connection? | 2023-05-15 | Not that I know of. Mines require internet | Amazon Customer | 2023-05-16 |
| Esta camara es inalambrica? | 2023-05-15 | No | Doris Castillo | 2023-05-15 |
| Esta camara es inalambrica? | 2023-05-15 | No es inalámbrica, necesita una toma de corriente 🔌, es wifi no necesita cable de red | paulino adames | 2023-05-15 |
| Esta camara es inalambrica? | 2023-05-15 | Tienes que conectarla a la electricidad, usa wifi, y en la app se pueden ver los videos, en vivo y cuando hay movimiento. Si quieres videos más largos hay que pagar la nube, pero hasta el momento yo no he tenido la necesidad de pagar, me funciona bien asi. | Delia Luna | 2023-05-15 |
| Esta camara es inalambrica? | 2023-05-15 | Si, la conexión wifi es inalámbrica, pero debe estar conectada a una toma de corriente con su cargador tipo usb | WILSON APOLO | 2023-05-15 |
| Esta camara es inalambrica? | 2023-05-15 | No. it has to be connected to the power source | Jovan Rodriguez | 2023-05-15 |
| Esta camara es inalambrica? | 2023-05-15 | Hi, You will need to plug the camera in to work as it is not a battery camera. | Wansview | 2023-05-16 |
| If i need a cable longer than 8 feet and an extension cord is not an option, can i use any micro usb? | 2023-03-04 | It uses the older usb but yes you can use a different one. It’s the kind that’s big on one it and little on the other unlike the new micro usb that’s small on both ends | staci from ar | 2023-03-04 |
| If i need a cable longer than 8 feet and an extension cord is not an option, can i use any micro usb? | 2023-03-04 | Hello, you can use micro usb that supports 5V 1A. | Wansview | 2023-03-06 |
| Can this camera work with the wansview computer software to allow recording to a computer hard drive like the b077zspd26? | 2023-04-14 | Hello, The camera works with the wansview PC software, but does not support video recording. The PC software supports access to live feeds and manual recording. | Wansview | 2023-04-17 |
| What kind of SD fits in this? Will it record if you put one in? | 2023-06-22 | I used a SanDisk 64Gb MicroSD | Eric | 2023-06-22 |
| What kind of SD fits in this? Will it record if you put one in? | 2023-06-22 | micro dd card. it only fits one. or there is the cloud subscription too | Kevin | 2023-06-22 |
| Can this record 24/7 on SD card and how do i view recordings longer than 10 seconds without a subscription? | 2023-05-10 | Hello， Without subscribing to cloud storage, SD cards have a recording time of 10s or more, depending on the length of time of movement in front of the camera. If you want full time SD card footage, you need to subscribe to a cloud storage and add a camera to it. | Wansview | 2023-05-11 |
| I'm looking for a camera to keep an eye on my house. Dose it cost to use the app to monitor while away from home? | 2023-04-29 | There is no cost fee for checking the monitor but I think if I wanted to record and save there might be a subscription cost.. | Debbie Hardesty | 2023-04-29 |
| I'm looking for a camera to keep an eye on my house. Dose it cost to use the app to monitor while away from home? | 2023-04-29 | Yes it does watch my husband and kids while at work | Triana Ynoa | 2023-04-29 |
| I'm looking for a camera to keep an eye on my house. Dose it cost to use the app to monitor while away from home? | 2023-04-29 | There is no subscription or cost necessary when connecting to the wireless camera to view, listen, take a picture and record. The only place I saw a cost was for saving or using a cloud based storage for the recordings. Hope that answers your question. | MasterTech | 2023-04-29 |
| I'm looking for a camera to keep an eye on my house. Dose it cost to use the app to monitor while away from home? | 2023-04-29 | Hello， You can access the camera remotely, at no cost, as long as your camera is connected to your home network and your phone has a connection to the internet or mobile data. | Wansview | 2023-05-04 |
| Is it compatible with iPhone 13? | 2023-03-08 | Yes it is | Ben | 2023-03-08 |
| Is it compatible with iPhone 13? | 2023-03-08 | Hi， Yes, it's compatible with iPhone 13. You can download the Wansview cloud app from App store and finish the wifi configuration on the app. | Wansview | 2023-03-09 |
| Can I delete recorded video in the mini card? | 2023-02-06 | Hi Abe, Thanks for your question. Yes, you can delete the recording of SD card from our app. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-07 |
| Can I pause or turn off the camera while we are home from the app? | 2023-01-13 | Hi Amazon Customer, Thanks for your question. Yes, you can turn it off by tapping setting icon---Privacy Settings---Camera timed OFF. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-01-13 |
| Can I pause or turn off the camera while we are home from the app? | 2023-01-13 | Not that I have been able to see. It has alert, console to toggle the camera, siren to sound with motion or on command, a microphone to speak, sound off/on, and then a video and photo icon that request to access your album of photos—not sure why. | Amanda López | 2023-01-13 |
| Can I pause or turn off the camera while we are home from the app? | 2023-01-13 | Yes! It has so many features including those and others like shutting the lights off that shows its working to automatically panning an area of choice. It really is an amazing cam | Bruce Western… | 2023-01-19 |
| Straight and simple, How much dose the cloud cost? | 2023-02-02 | There are several levels call Regina from about six dollars a month to eight dollars if I’m not mistaken you can go on the website and it gives you complete details of the cost to me. It’s very inexpensive to use a yearly cost is around $70 again you can verify that on the website, the camera itself is great. Great quality. | Tom Bush | 2023-02-02 |
| Straight and simple, How much dose the cloud cost? | 2023-02-02 | When you sign up, the first 30 days are free, then you can either pay a monthly or yearly fee. The yearly fee is about $70, a bit less than paying every month. | C COLE | 2023-02-02 |
| How do i Update the camera? | 2023-04-09 | Hello， If you want to update the firmware of this camera, please check in APP - Settings - Device information - Firmware version to see if there is a new firmware. If a red dot appears on the firmware version, click on it and wait a few minutes until the update is complete. | Wansview | 2023-04-10 |
| I have the card installed, its formatted, motion is enabled, but nothing records, no events show. This is on two different cameras. | 2023-05-04 | The only two things I can think of is to make sure that when you inserted the card the camera needs to be off. Also format the card with the camera's. Other than that it should work. If not contact tech support. They are prompt in their response and was able to answer my questions quickly. I was very impressed with their service. I bought one camera to test out and so far it's working great so I have just ordered a couple more. | Shez | 2023-05-04 |
| I have the card installed, its formatted, motion is enabled, but nothing records, no events show. This is on two different cameras. | 2023-05-04 | Not sure what the card is. If you opt in to the cloud subscription, it should save records. | Ms. J | 2023-05-04 |
| I have the card installed, its formatted, motion is enabled, but nothing records, no events show. This is on two different cameras. | 2023-05-04 | Hello， Please make sure you have enabled memory card storage in your camera settings and set the schedule to 24/7. Then go to the Live page, select the Replay option and click on the memory card to play back the footage. | Wansview | 2023-05-04 |
| I have the card installed, its formatted, motion is enabled, but nothing records, no events show. This is on two different cameras. | 2023-05-04 | Mine records but I have to go on the app and press the video button for it to happen. I don’t have a card installed so my video goes straight to my saved photos. Don’t know if this will help but I hope you figure it out! | Sheera Heath | 2023-05-04 |
| Does this or q6 havr motion tracking? | 2023-02-17 | Yes. You can set i to where it alerts you if any movement is detected | Elizabeth O | 2023-02-17 |
| Does this or q6 havr motion tracking? | 2023-02-17 | Hi Amazon Customer, Thanks for your question. We're sorry that they don't have motion tracking. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-17 |
| Does this or q6 havr motion tracking? | 2023-02-17 | I have the Q5 and it has a motion detection and motion alert setting. I do not know about the Q6. | Amazon Customer | 2023-02-17 |
| Does this or q6 havr motion tracking? | 2023-02-17 | The Q5 is only motion detection. It appears that the Q6 has moderate upgrades but motion tracking is not one of them. Tracking requires a fairly sophisticated camera. | H T | 2023-02-17 |
| Can I power this on batteries? | 2023-02-27 | It is powered via USB cable, so you can attach any power bank to it for power. Not sure if that is enough for pan tilt feature. | aral | 2023-02-27 |
| Can I power this on batteries? | 2023-02-27 | No | Mark Dietrich | 2023-02-27 |
| Can I power this on batteries? | 2023-02-27 | When the USB cable is unplugged, the camera does not function so there is not a rechargeable battery being used in it. Bottom line is I don't believe so but you might email customer service at Wansview. They have one of the better customer service departments of any of the security cameras I have worked with. | H T | 2023-02-28 |
| Can I power this on batteries? | 2023-02-27 | No it only uses electric | Tim | 2023-03-01 |
| Can I power this on batteries? | 2023-02-27 | Sorry, this camera can't use battery power because it doesn't have a built-in battery. | Wansview | 2023-03-01 |
| I do not pay for the cloud storage, can I still access the SD card history remotely from the app? | 2023-02-03 | Hi Alexander Simone, Thanks for your question. Yes, you can still access the SD card history remotely from the app. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-06 |
| How do i mount this on the ceiling? clearly... i am not bob the builder...just want my kid to behave and be safe in their room! haha! | 2023-03-01 | Hi, You may need a ladder and the help of family or friends. Or put the camera in a higher position in the room. | Wansview | 2023-03-02 |
| What is the closest it can focus? | 2023-04-08 | Hello, The distance of 1-5 meters is ideal. | Wansview | 2023-04-10 |
| Do you have to purchase the cloud subscription in order to view the alerts? | 2023-03-07 | Yes you do if you want more then 30 seconds | Mookie 33 | 2023-03-07 |
| Do you have to purchase the cloud subscription in order to view the alerts? | 2023-03-07 | Yes if you wanna be able to view past videos , like you can stream live for free but if you want to watch what happened a few hours ago you need the subscription | Savannah | 2023-03-07 |
| Do you have to purchase the cloud subscription in order to view the alerts? | 2023-03-07 | Hello customer, You do not have to purchase cloud storage, please enable motion alerts on the app or insert the SD card into the camera, then you can play back motion alerts and SD card storage on the app. | Wansview | 2023-03-08 |
| Do you have to purchase the cloud subscription in order to view the alerts? | 2023-03-07 | Yes | snelly✌🏻 | 2023-03-10 |
| Do you have to purchase the cloud subscription in order to view the alerts? | 2023-03-07 | You do not have to purchase cloud subscription to view the alerts. Awesome camera and software. I purchase additional indoor and outdoor cameras after setting up the first unit. Great price and quality RECOMMEND!! | WM | 2023-03-13 |
| can one connect this camera to a PC either wirelessly or via bluetooth for recording? | 2023-05-02 | I have not been able to connect, I have 5g network, & it doesn’t want to connect to 5g | Alfreda Baldwin | 2023-05-02 |
| can one connect this camera to a PC either wirelessly or via bluetooth for recording? | 2023-05-02 | Sorry, this is not supported. You will need to connect the camera to 2.4Ghz WIFI as instructed by the app. | Wansview | 2023-05-04 |
| Where can I get a replacement mounting bracket? | 2023-03-08 | Perhaps contact customer service, not sure if you are able to purchase the bracket as a single, or stand-alone item. | C COLE | 2023-03-08 |
| Where can I get a replacement mounting bracket? | 2023-03-08 | Hello， Sorry, we don't sell mounting brackets. Please open the Wansview cloud app - me - contact us to get help. | Wansview | 2023-03-09 |
| Does night vision mode work with visible red lights? Or is IR hidden? | 2023-01-30 | No visible red lights when night vision is activated. | staci from ar | 2023-01-31 |
| This camera makes a clicking sound several times like it's adjusting. usually when the lighting is changing morning and evening. how to stop? | 2023-04-02 | It's changing from night vision to the regular camera. If you don't want it to make the noise, turn the night vision off. | Hayley | 2023-04-02 |
| This camera makes a clicking sound several times like it's adjusting. usually when the lighting is changing morning and evening. how to stop? | 2023-04-02 | Hello, The click sound may be the sound of IRCUT switching, an indication that the night vision function was on/off. You can turn off the night vision on app-settings--advanced settings and keep the camera in a color mode to avoid such situation. | Wansview | 2023-04-03 |
| Can I install this camera on my wall or ceiling? | 2023-02-27 | Yes | Mark Dietrich | 2023-02-27 |
| Can I install this camera on my wall or ceiling? | 2023-02-27 | Yes, you can install it on your wall or ceiling. | Wansview | 2023-03-01 |
| Can you adjust playback speed of recorded video and do I need a subscription to playback video via the app? | 2023-05-22 | Yes you can. From 0.5x to 2.0x speed | Thecalifas… | 2023-05-23 |
| Can you adjust playback speed of recorded video and do I need a subscription to playback video via the app? | 2023-05-22 | Hi, the playback speed of recorded videos cannot be adjusted. Cloud storage is not required and without a subscription to the cloud service you can still play back videos via motion alerts or SD card storage (pls insert a SD card into the camera). | Wansview | 2023-05-23 |
| Can you adjust playback speed of recorded video and do I need a subscription to playback video via the app? | 2023-05-22 | Hi, the playback speed of recorded videos cannot be adjusted. Cloud storage is not required and without a subscription to the cloud service you can still play back videos via motion alerts or SD card storage (pls insert a SD card into the camera). | WSWY-US | 2023-05-23 |
| Is this camara for indoor use only? Or can I use it outside the house too? | 2023-05-17 | It's an indoor camera, but you can use it outdoor if it's protected from rain because it's not waterproof.and definitely cannot be used outdoor in cold weather | Edward Delvalle | 2023-05-17 |
| Is this camara for indoor use only? Or can I use it outside the house too? | 2023-05-17 | This is intended for use indoors only. | C Dana | 2023-05-17 |
| Is this camara for indoor use only? Or can I use it outside the house too? | 2023-05-17 | I use it outside. It can be used inside as well but the mounting screws it comes with is for mounting it outside. It's versatile enough for both outside and inside! | MasterTech | 2023-05-17 |
| Is this camara for indoor use only? Or can I use it outside the house too? | 2023-05-17 | Indoor. I mounted mine inside a window frame positioned to view my front door and walkway. | Tina M. | 2023-05-17 |
| Is this camara for indoor use only? Or can I use it outside the house too? | 2023-05-17 | Hello， This is a non-waterproof indoor camera, if you want to use it outdoors, make sure it doesn't get caught in the rain. Also make sure the distance between the camera and the router is before 25-35feet, it will go offline if it is too far away. | WSWY-US | 2023-05-18 |
| Is this camara for indoor use only? Or can I use it outside the house too? | 2023-05-17 | Hello， This is a non-waterproof indoor camera, if you want to use it outdoors, make sure it doesn't get caught in the rain. Also make sure the distance between the camera and the router is before 25-35feet, it will go offline if it is too far away. | Wansview | 2023-05-18 |
| The cord to my camera got damaged and needs to be replaced. What type do i need or does the seller sell replacements ? | 2023-03-25 | I'm sure the seller has replacements. If not it's just a regular camera USB cable cord like from your phone. | Joanne Luna | 2023-03-25 |
| The cord to my camera got damaged and needs to be replaced. What type do i need or does the seller sell replacements ? | 2023-03-25 | Hello, The power cable specification is 5V 1A. And sorry, we don't sell the power cord. Please go to app--me--contact us, and we'll send you a link to the power cord. | Wansview | 2023-03-27 |
| The cord to my camera got damaged and needs to be replaced. What type do i need or does the seller sell replacements ? | 2023-03-25 | A similar android phone charging cord can also work. | Donovan G. | 2023-03-27 |
| I need to access video from January 1. Is there any way to do that? I need proof for a robbery | 2023-02-28 | The only way you can is if you had purchased the subscription for before that day. If you didn’t buy any subscription before then, then I don’t think there is a way to back to that date. | Elizabeth O | 2023-02-28 |
| I need to access video from January 1. Is there any way to do that? I need proof for a robbery | 2023-02-28 | No it only holds for 24 hours on my phone | thea dightmon | 2023-03-01 |
| I need to access video from January 1. Is there any way to do that? I need proof for a robbery | 2023-02-28 | Hello, If you are using SD card storage, please try to check the recording time in the SD card to see if you can find the recording from January 1. If you subscribe to the Pro cloud storage, then you can play back the last 30 days of footage. Please check through the app--cloud. | Wansview | 2023-03-01 |
| I need to access video from January 1. Is there any way to do that? I need proof for a robbery | 2023-02-28 | Depends on the cloud plan you purchased. If you purchased the basic plan, they store video for 7 days. Not sure of what other plans provide, you will have to call the vendor. | C COLE | 2023-03-01 |
| Is it always on? I got it mainly just as a way to check in and make sure my dogs are ok. I don't need/want it always on.Is that a setting? | 2023-06-02 | It’s on aslong as it’s connecting to Wi-Fi & plugged up. | Mi | 2023-06-02 |
| Is it always on? I got it mainly just as a way to check in and make sure my dogs are ok. I don't need/want it always on.Is that a setting? | 2023-06-02 | You can turn it off and/or close the shutter via the App | Cristos7 | 2023-06-02 |
| Is it always on? I got it mainly just as a way to check in and make sure my dogs are ok. I don't need/want it always on.Is that a setting? | 2023-06-02 | The camera can be set to be ON 24/7. However, the camera may be put on a schedule to turn ON or OFF. Or you can even manually turn ON or OFF the camera - though it can be somewhat cumbersome to go to the Privacy Setting every time the camera needs to be ON or OFF. Maybe you can schedule a time when you’re planning to monitor your dogs. Perhaps? :) | Ki Roh | 2023-06-02 |
| Is it always on? I got it mainly just as a way to check in and make sure my dogs are ok. I don't need/want it always on.Is that a setting? | 2023-06-02 | Hi， If you don't want it on all the time, please set privacy mode, turn on privacy mode in privacy settings to put the camera in hibernation, and then turn on the live screen when you want to check on your puppies. Hope it helps. | Wansview | 2023-06-05 |
| Que corriente eléctrica usa 110 o 220v?? | 2023-06-04 | 110 | Lizeth rguez… | 2023-06-04 |
| Que corriente eléctrica usa 110 o 220v?? | 2023-06-04 | Si usa 110 | Luis orozco | 2023-06-04 |
| Que corriente eléctrica usa 110 o 220v?? | 2023-06-04 | 110v | Monica Abraham | 2023-06-04 |
| Que corriente eléctrica usa 110 o 220v?? | 2023-06-04 | 110v in USA | Mari | 2023-06-04 |
| Que corriente eléctrica usa 110 o 220v?? | 2023-06-04 | It can be used in 110V and 220V, it is recommended to use 110V in usa. | Wansview | 2023-06-05 |
| La camara trabaja solo con el cable? Acabo de comprar una y no funciona si no esta conectada | 2023-05-15 | Si solo funciona si esta conectado al toma corriente , pero es una excelente cámara | Rosanna parra | 2023-05-16 |
| La camara trabaja solo con el cable? Acabo de comprar una y no funciona si no esta conectada | 2023-05-15 | Hello， You will need to plug the camera in to work as it is not a battery camera. | Wansview | 2023-05-16 |
| La camara trabaja solo con el cable? Acabo de comprar una y no funciona si no esta conectada | 2023-05-15 | Asi es, solo funciona si esta conectada a la corriente electrica. Y al internet. | Mrs Rogers | 2023-05-16 |
| La camara trabaja solo con el cable? Acabo de comprar una y no funciona si no esta conectada | 2023-05-15 | Hola, la cámara funciona conectada con el cable!! | Luismar | 2023-05-16 |
| Does this device need to be plugged in 24/7 or is it rechargeable? And if it's rechargeable how long does it last before needing a charge? We were pla | 2023-06-17 | It’s needs to be plugged in 24/7. | Dmitrii Nesterenko | 2023-06-17 |
| Does this device need to be plugged in 24/7 or is it rechargeable? And if it's rechargeable how long does it last before needing a charge? We were pla | 2023-06-17 | Yes, it must stay plugged in to work. | Tyler Hippey | 2023-06-17 |
| Does this device need to be plugged in 24/7 or is it rechargeable? And if it's rechargeable how long does it last before needing a charge? We were pla | 2023-06-17 | I believe that it needs to be plugged in all the time | Brian Whitney | 2023-06-17 |
| Does this device need to be plugged in 24/7 or is it rechargeable? And if it's rechargeable how long does it last before needing a charge? We were pla | 2023-06-17 | It needs to be plugged in 24/7 | Sue | 2023-06-17 |
| Does this device need to be plugged in 24/7 or is it rechargeable? And if it's rechargeable how long does it last before needing a charge? We were pla | 2023-06-17 | Hi, this camera is not battery operated and needs to be plugged in for 24 hours to work. | Wansview | 2023-06-20 |
| Can you make a setting so it won't record in 10 second increments but wait until like 5 minute intervals? | 2023-03-01 | Hi, thanks for your question. There is no setting for adjusting the recording time yet, and I have reported back to the technical department. This camera supports motion alerts, SD card recording and cloud storage. If you want to record complete motion footage （a few minutes), please use SD card recording and cloud storage recording. Hope it helps. | Wansview | 2023-03-01 |
| Can you turn off the audio when sharing access? | 2023-02-11 | I know you can turn off the microphone but do not know if sharing access would affect everyone you share with. | C COLE | 2023-02-12 |
| Can you turn off the audio when sharing access? | 2023-02-11 | Hi Faith, Thanks for your question. Please kindly note that the invitee has the right to turn off/off the audio. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-13 |
| This camera keeps clicking loudly. How can I get that to stop? | 2023-01-27 | Está cámara que yo tengo no tiene ese problema, solo noté que hace un ruido cuando abro el app de la cámara y estoy en frente de la cámara y hago movimientos., al menos que tengas activada la función de detección de movimiento es cuando comienza a emitir un sonido pero la puedes desactivar cuando estás donde tengas la cámara y activarla cuando ya nadie valla estar en el lugar ya que está función es para detección de movimiento. | deodoro acevedo | 2023-01-27 |
| This camera keeps clicking loudly. How can I get that to stop? | 2023-01-27 | I would reset it and reprogram to see if that helps, or you can send it back for a new one. | VIVIAN TORREZ | 2023-01-27 |
| This camera keeps clicking loudly. How can I get that to stop? | 2023-01-27 | Unplug the camera wait about a minute then plug the camera back in. Should reset its self | Francine Hernandez | 2023-01-27 |
| Does work with ifttt? | 2023-02-21 | Not really sure I am only hooked to wifi in the living room. I Don't know what ifttt. Is ? Can you explain? | thea dightmon | 2023-02-21 |
| Does work with ifttt? | 2023-02-21 | Hi Roberto Villegas, Thanks for your question. We're sorry that this camera isn't supported ifttt. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-22 |
| How do i view longer clips with SD card installed? I can only see 10 second clips.. | 2023-05-26 | Hi, first make sure that memory card storage is enabled and that you have set the schedule to 24/7. Please go to the live page, click on the Replay option and select memory card storage to play back. | Wansview | 2023-05-29 |
| what is the noise level of the alarm and how long is the duration of the alarm? | 2023-04-24 | Not sure on the duration but the sound is annoying and loud 😅. | Kevin(iGHoSTeD) | 2023-04-24 |
| what is the noise level of the alarm and how long is the duration of the alarm? | 2023-04-24 | The alarm is at a good level but it’s motions triggered and is continues until you turn it off | Gabriel f. | 2023-04-24 |
| How do i view the camera in a browser not the app? camera won't come up stating your client does not have permission to get url / from this server. | 2023-03-12 | this camera only works on 2g networks, so if your equipment, weather iPhone, PC, etc is on 5G you out of luck. Thats why I returned it. | Eileen Carnegie | 2023-03-12 |
| When will I receive my refund for my cancelled order I have not received my refund yet for my cancelled item | 2023-04-06 | Yes | Edward Delvalle | 2023-04-23 |
| Are these as good as first gen ones? | 2023-06-12 | I returned mine and got the REOLINK. Really pleased | EddieA305 | 2023-06-12 |
| Are these as good as first gen ones? | 2023-06-12 | This product's resolution has been improved over the first generation. Now its maximum resolution is 2K (2304*1296), the first generation is 1080P (1080*1920) | Wansview | 2023-06-12 |
| can this be used outdoors away from WIFI? | 2023-02-08 | Hi Freeman, Thanks for your question. We're sorry that this camera doesn't support to use it at outside. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-02-09 |
| Will this work with vsmahome app? i already have a amorvue camera that works on vsma so i dont want to install another app for another camera. | 2023-03-07 | No. It has to be used with its own app. I suggest getting the same camera to work in one app. This also only take PayPal and not just your regular visa as a form of payment for the service | Kitty | 2023-03-07 |
| Will this work with vsmahome app? i already have a amorvue camera that works on vsma so i dont want to install another app for another camera. | 2023-03-07 | Hello, Sorry, this Wansview camera needs to work with Wansview Cloud app, it doesn't support vsmahome app. You can download it from App store or Google play. | Wansview | 2023-03-08 |
| Ipcan this be added to an nvr thru ip? is it a real ip camera that gets an ip assigned when connected to the network or just a regular wifi camera? | 2023-04-17 | Hello， This camera supports third party software or devices, please connect the camera to the Wansview cloud app and add it to NVR via RTSP or ONVIF. | Wansview | 2023-04-18 |
| Sd card? | 2023-03-06 | Class 10 SDXC | H T | 2023-03-06 |
| Sd card? | 2023-03-06 | Yes, it accepts micro SD card | aral | 2023-03-06 |
| Sd card? | 2023-03-06 | SD card? If your asking if it supports an SD card yes it does, up to 128gb. | Amazon Customer | 2023-03-06 |
| Sd card? | 2023-03-06 | Yes, it says it does - I don’t need it, so haven’t used it. | Queen B | 2023-03-07 |
| Buenas la camara gira a los lados y de arriba abajo | 2023-04-16 | Si tu puedes controlarla con la app, es muy buena, la recomiendo. | Delia Luna | 2023-04-17 |
| Buenas la camara gira a los lados y de arriba abajo | 2023-04-16 | Hello， Please restart the camera on App--settings--device management to check if it can be rotated from left to right and top to down. Also, please go to the device information page and if there is a red dot near the firmware version, please update the firmware. If it doesn't work, please contact us by app--me--Contact us. | Wansview | 2023-04-17 |
| Buenas la camara gira a los lados y de arriba abajo | 2023-04-16 | No gira solo abarca visibilidad amplia | Doris Castillo | 2023-04-17 |
| Buenas la camara gira a los lados y de arriba abajo | 2023-04-16 | Si, la cámara da giros de 180 para todos los lados | Dayanara Ibarra | 2023-04-17 |
| Buenas la camara gira a los lados y de arriba abajo | 2023-04-16 | Buenas, la cámara si gira en todas las direcciones, tiene buena imagen y tienes la opción de zoom, alarma, visión nocturna y todo desde tu teléfono. (Yo tengo iPhone) | ARC | 2023-04-17 |
| When the red light is on is the camera on or off? | 2023-01-12 | I am not sure, it may not be connected to WIFI. I do know that a solid blue light means it is functioning correctly. You may want to reset the camera and start over. | VIVIAN TORREZ | 2023-01-12 |
| When the red light is on is the camera on or off? | 2023-01-12 | Hi Weaverlea, Thanks for your question. It means the camera is on. If there are any further questions, welcome to contact us through the app by tapping Me---Contact us. Thank you. Wansview Support | Wansview | 2023-01-13 |
| When the red light is on is the camera on or off? | 2023-01-12 | Mine is on now and I do not see a red led. | Amazon Customer | 2023-01-14 |
| App keeps causing my computer to freeze and needing be rebooted. How can I fix this? | 2023-06-05 | I don't have the app installed to my computer, it is installed to my phone for alarm notifications of someone in our apartment. If that was happening to me, I would look around for a program that is slowing your computer down, and GET rid of it. I don't believe it's the app you just stalled. I've uploaded many programs and most of the time it's a game causing what you are describing. Just delete the app, and reinstall. If it freezes up, I believe you got issues with something else. I have this app on my phone..I know it's not the app. Let me know what happens. I hope this helps. Myself, I'd get rid of any game for this product. | Deborah A Dugger | 2023-06-05 |
| App keeps causing my computer to freeze and needing be rebooted. How can I fix this? | 2023-06-05 | Hi， If the app on your phone freezes and crashes, please download the latest app version from app store or Google play. If this is the case with computer PC software, please uninstall the PC software from your computer and download it from our official website to see if it can solve the problem. Still doesn't work, pls open Wansview cloud app, go to Me page--contact us. Thank you. | Wansview | 2023-06-06 |
| App keeps causing my computer to freeze and needing be rebooted. How can I fix this? | 2023-06-05 | They do that if you play around with them. I noticed that too. It could be you internet is slow. But they do take clear pictures. | Mr. Rock | 2023-06-06 |
| What is the minimum distance that will be in focus? I would like to monitor 3d printer but it needs to be less than 1/2 meter. | 2023-03-19 | I use mine in my living room to monitor my dog while I’m gone . I can see into my kitchen also it has a very good picture , even in the dark with black and white . | Melissa | 2023-03-20 |
| What is the minimum distance that will be in focus? I would like to monitor 3d printer but it needs to be less than 1/2 meter. | 2023-03-19 | Hello， The camera uses a 3.6 MM lens focus and is best monitored from a distance of about 3-5 meters. Hope it helps. | Wansview | 2023-03-20 |
| Can you snooze the camera for a few hours so you’re not getting notifications during a time period or out the camera to sleep so it’s not recording? | 2023-05-23 | I’ve turned off notifications completely for short periods of time. Not sure if you can actually set “snooze” for a specific time period or not. | M Wood | 2023-05-24 |
| Can you snooze the camera for a few hours so you’re not getting notifications during a time period or out the camera to sleep so it’s not recording? | 2023-05-23 | If you don't want to get motion alerts and notifications at a certain time, please set a scheduled detection time in the app--setting--motion alerts--Schedule. Alternatively, please turn on privacy mode in the settings and select a time period for the camera to hibernate so it doesn't continue recording. | Wansview | 2023-05-25 |
| What is the power source? | 2023-06-16 | Plug the usb cable into provided adaptor into wall outlet | Dean | 2023-06-16 |
| What is the power source? | 2023-06-16 | The power source is a standard wall plug via usb cable and adapter. | Michael Smith | 2023-06-16 |
| What is the power source? | 2023-06-16 | Its power supply uses a 5V 1A micro USB power cord and plug. | Wansview | 2023-06-16 |
| What is the power source? | 2023-06-16 | The unit comes with a standard 5v, 1A adapter that plugs into a 110v household outlet. | steve crutchfield | 2023-06-16 |
| Is it work on 5G? | 2023-04-02 | I downloaded the owners manual for the Q5/Q6 indoor camera. The following statement is on Page 4: "The camera can only support 2.4Ghz Wi-Fi, it doesn’t support 5Ghz Wi-Fi." | Karen H | 2023-04-02 |
| Is it work on 5G? | 2023-04-02 | No, The first bullet listed within the product information in the "About this item" area at the top SPECIFICALLY states: "Camera works with 2.4G WiFi（5G is not supported)" and I have confirmed this to be correct. | Chris | 2023-04-02 |
| Is it work on 5G? | 2023-04-02 | When I set up my camera Wi-Fi the Wi-Fi list didn’t have 5G as an option , so no. But I promise the speed is amazing and I don’t experience any issue with buffering or lagging or speed. | YaMaJesty Breezy | 2023-04-02 |
| Is it work on 5G? | 2023-04-02 | No | T | 2023-04-02 |
| Is it work on 5G? | 2023-04-02 | Hello, Sorry, this camera can only work with 2.4Ghz wifi. | Wansview | 2023-04-03 |
| My modem and wifi was upgraded to 1gig how do i connect all these Wainesview cams I owne ? | 2023-06-18 | Hi, Please make sure your current network has a 2.4Ghz band, then reset the camera and reconnect as instructed by the app. When connecting, please place the camera in the 3feet of the router and make sure the WIFI name and password are correct, the indicator light is flashing red and blue alternately before scanning the QR code. | Wansview | 2023-06-20 |
| Why is this product advertised as wireless, if it needs to be plugged in to use????? that is not considered wireless! | 2023-05-19 | The connection to wifi and to use is wireless not the camera itself | Triana Ynoa | 2023-05-19 |
| Why is this product advertised as wireless, if it needs to be plugged in to use????? that is not considered wireless! | 2023-05-19 | Sorry, this camera does not support built-in batteries, it is powered by a power cord to work. Wireless means the camera can connect to WIFI without having to go through a network cable. | WSWY-US | 2023-05-23 |
| Why is this product advertised as wireless, if it needs to be plugged in to use????? that is not considered wireless! | 2023-05-19 | Sorry, this camera does not support built-in batteries, it is powered by a power cord to work. Wireless means the camera can connect to WIFI without having to go through a network cable. | Wansview | 2023-05-23 |
| Can it work without a subscription? | 2023-03-20 | Yes. It can, although receding capacity is limited. They say it should give u to 4 days recording if you add a 128 GB micro SD card, I’m going to try that. | GNiemi | 2023-03-20 |
| Can it work without a subscription? | 2023-03-20 | Yes it can. | Roger Bates | 2023-03-20 |
| Can it work without a subscription? | 2023-03-20 | Hello, Yes, without subscription, all functions work fine except for cloud services which are not available. | Wansview | 2023-03-21 |
| I see rstp is available over lan using vlc. can rstp be disabled or is it security by url-obscurity? | 2023-05-25 | Please turn on RTSP. And finally, you need to enter the URL of the device RTSP in the URL field and select Play to play the live screen normally. If you have other questions, please go to app--Me--contact us. | Wansview | 2023-05-29 |