| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can this solar panel work with the blink outdoor camera? what does it actually do? does it have an internal battery? does it charge the aa batteries? | 2023-03-25 | I don’t have a blink camera. It plugs into my ZUMIMALL camera and keeps it charged. | Bill Gaudette | 2023-03-26 |
| Can this solar panel work with the blink outdoor camera? what does it actually do? does it have an internal battery? does it charge the aa batteries? | 2023-03-25 | Hi the solar panel can turn solar power to electricity power. The solar panel does not have battery. If blink uses Micro usb port then it can recharge. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-29 |
| Can i access the camera using a port nat on my router and a standard web browser? | 2023-04-01 | It connects to your Wi-Fi | Elewis6661 | 2023-04-02 |
| Can i access the camera using a port nat on my router and a standard web browser? | 2023-04-01 | Hello. Sorry that the camera only support to ZUMIMALL and CloudEdge app. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-03 |
| So, this is two cameras, but only one mount? and is it a magnet or screw in mount? if there is only one, how can i get an additional mount? thanks | 2023-04-12 | No, It comes with 2 mounts. 1 for each camera. the cameras are excellent too I might add. very nice units and work great John Smith | John Smith | 2023-04-12 |
| So, this is two cameras, but only one mount? and is it a magnet or screw in mount? if there is only one, how can i get an additional mount? thanks | 2023-04-12 | Hello, these are two cameras and two mounts, it's screw mount. Hope it will help. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-13 |
| So, this is two cameras, but only one mount? and is it a magnet or screw in mount? if there is only one, how can i get an additional mount? thanks | 2023-04-12 | My suggestion is do not buy the cameras I had problems holding the charge, the fixed it and it worked for about 2 weeks, find something better, | Connie Hernandez | 2023-04-13 |
| if you plug in will it support 24/7 record with sd cardwired cameras that need to be plugged .(Note: All battery powered cameras do not support 24/7 | 2023-04-24 | Hello, no, it won't support this, 24/7 record takes a lot of electricity which can't always provided by battery powered cameras. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-25 |
| if you plug in will it support 24/7 record with sd cardwired cameras that need to be plugged .(Note: All battery powered cameras do not support 24/7 | 2023-04-24 | It records on SD card not being plugged in. I have 2 outside, front and back yards that I leave out until they need to be recharged. | Schnauzer Mom | 2023-04-26 |
| Can this solar panel be mounted on a Camera tripod? | 2023-03-18 | Hello, I use this solar panel to all my zumimall security camera and Tiejus camera security. On the solar panel have a usb plug. If your camera a the same usb model i think you will be ok! And tou can ask to the seller zumimall this information because is a good customer service ( and fast) monday to Friday from china Thanks | Provo tci | 2023-03-18 |
| Can this solar panel be mounted on a Camera tripod? | 2023-03-18 | No, the solar panel needs to be screwed on the wall. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-29 |
| is this camera for *motion detection only? | 2023-05-02 | This camera is for motion detection, recording, speak to someone, save videos & capture a picture within the video | D. Crawley | 2023-05-02 |
| is this camera for *motion detection only? | 2023-05-02 | Hello, this camera is for motion detection, record picture or video, share and save the recording, hit the siren and record when viewing, share the device with others. Hope it helps. | ARNKO-AITECH | 2023-05-04 |
| Can I add 7 cameras ? | 2023-02-15 | I think you can add as many cameras as you want My friend has 5. | 29blola | 2023-02-15 |
| Can I add 7 cameras ? | 2023-02-15 | Yes. I have 5 Zumimall security outdoor camera's | Linda | 2023-02-15 |
| Can I add 7 cameras ? | 2023-02-15 | Hello. Yes. You could add 7 cameras to APP. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-17 |
| Is this camera z-wave compatible? | 2023-01-22 | No 👎 But It’s XWZ Compatible 👍 | Tony | 2023-01-27 |
| Can this camera also be used with a power cord? | 2023-03-27 | It can be hardwired | Amazon Customer | 2023-03-27 |
| Can this camera also be used with a power cord? | 2023-03-27 | It can be used with a USB coar and USB wall charger, it has an internal battery that can be recharged, or you can also use one of their cellular chargers, which work great. | Phil | 2023-03-27 |
| Can this camera also be used with a power cord? | 2023-03-27 | If you mean can it be in use while plugged into power, then yes, it can. | Teresa Dooley | 2023-03-27 |
| Can this camera also be used with a power cord? | 2023-03-27 | Yes friend this camera can be used with a power cord. | ARNKO-AITECH | 2023-03-28 |
| Can this camera also be used with a power cord? | 2023-03-27 | ....you can run the camera's usb charger cable to an outlet plugged in to power yes...but the batteries last so long that it is probably not needed......when the indication of the battery power level gets low you will be notified then you can either charge from the camera's mounted position or take the camera back down and charge | Vin-man | 2023-03-28 |
| Can this camera also be used with a power cord? | 2023-03-27 | Hi friend you can keep the recharging cable connected to the camera. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-29 |
| I want the camera to be invisible. in other words, i don't want any lights to be on camera. i don't care about night vision. is camera stealthy? | 2023-01-27 | there are small blue red lights on the camera when it activates | Christopher | 2023-01-27 |
| I want the camera to be invisible. in other words, i don't want any lights to be on camera. i don't care about night vision. is camera stealthy? | 2023-01-27 | Only if you don't turn on the motion detection. Otherwise, the red and blue motion detection lights will come on when it detects any motion. | jimbonumber9 | 2023-01-30 |
| I want the camera to be invisible. in other words, i don't want any lights to be on camera. i don't care about night vision. is camera stealthy? | 2023-01-27 | Hello, You could choose the black and white night version, and close the work indicator. So it will have not light on. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| Will it work with a Wyze OG camera? | 2023-02-07 | It works independantly on its own wifi and own phone,app | Bobby Ledford | 2023-02-18 |
| Can someone please tell me the password to get password connected to internet? | 2023-05-18 | It's the password to your own WiFi | Sarah H | 2023-05-18 |
| Can someone please tell me the password to get password connected to internet? | 2023-05-18 | It connects to your wifi use that password | Elewis6661 | 2023-05-18 |
| Can someone please tell me the password to get password connected to internet? | 2023-05-18 | Once you go through the setup. You enter the password to your internet. That will connect you. If you don’t know contact your internet provider. | Tracy Mobley | 2023-05-18 |
| Can someone please tell me the password to get password connected to internet? | 2023-05-18 | I believe that what it's asking for is the password to connect to YOUR internet wifi. | ratdude | 2023-05-18 |
| Can someone please tell me the password to get password connected to internet? | 2023-05-18 | In setup of camera you scan code from phone that is connect to your network. Camera then is viewable thru app on phone. This is no password. Hope this helps" | James E Daigneault | 2023-05-18 |
| Can someone please tell me the password to get password connected to internet? | 2023-05-18 | Can u tell me what u trying to do all the instructions come with camera all u do is fully charge camera and scan qr code then connect to your internet that easy any questions feel free to contact me on Amazon thanks | Frank c spriggs | 2023-05-19 |
| Can someone please tell me the password to get password connected to internet? | 2023-05-18 | Hello, The connection password is your wifi password. if you mean the camera could not connect to the app. For this problem, https://youtu.be/4hLX0r6UYEg, You could check the connect steps in this video and try to connect it again. When doing connection, pls check these things. 1. Pls check if your wifi is 2.4Ghz. 2. Some customer may have not reset successfully, you need to long press the "reset" until hear "bugoo", and the signal indicator will red slow flash (once a second). Turn on your camera, long press ""reset"" button, till you hear the sound of ""boogu"", and the indicator light flickers slowly. This means the reset is successful. 3. And also some customers may could not connect because to write a wrong password of the WIFI. Before you scan the Code, you need to choose the 2.4ghz WIFI, and input the right password without any space, and pls note the upper and lower case letters. 4. If still could not connect, pls restart the router. 5. If you have make sure the password is right, and you had reset successfully, you could also try another APP. Our camera support ZUMIMALL and CloudEdge app. Hope it helps. | ARNKO-AITECH | 2023-05-22 |
| How do I take my son-in-law off of the camera he's the one that set it up but my daughter is the one that bought the cameras and he moved out | 2023-04-05 | Just remove the camera and then install it again or just start over with new password. | jimbonumber9 | 2023-04-05 |
| How do I take my son-in-law off of the camera he's the one that set it up but my daughter is the one that bought the cameras and he moved out | 2023-04-05 | Hello, just need to reset the camera and use your daughter's app accout to add it again. Then your daughter's account will be the main device account. Pls feel free to contact us if you have any problem. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-06 |
| How do I take my son-in-law off of the camera he's the one that set it up but my daughter is the one that bought the cameras and he moved out | 2023-04-05 | You can remove him from your account only if you are the primary account. There is a trash can symbol in the upper right corner of the shared app to remove other sharers. | ARNKO-AITECH | 2023-04-18 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | Depende de la potencia de la señal de wifi. Tengo 3 de ellas, 2 duran +40 días y la 3ra +25 días entre cargas. | Ricardo | 2023-04-29 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | En mi caso duran hasta 30 días y para no tener que molestarme en cargarlas compre paneles solares de $10 q cumplen con mantenerlas cargadas | SaulBG | 2023-04-29 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | Puede durar hasta una semana entera sin carga o un poco mas depende de la actividad de la cámara . | Pacifista#1 | 2023-04-29 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | En La que tengo, la carga le dura hasta tres meses | Carlos Miguel Chaverra | 2023-04-29 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | Hola estimando cliente el tiempo de duración de la batería es variable | Yunier | 2023-04-29 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | 2 horas hasta 96 horas. Depende de la suerte que tenga, yo compre 3 camaras, 1 de ellas solo dura la bateria 2horas. Trate de hacer el reclamo pero no hubo respuesta por parte del vendedor. | oileruis | 2023-04-30 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | Hola, si se usa normalmente, de uno a dos meses. Espero que le ayude. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-30 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | Buenas, eso depende de la cantidad de opciones que tenga activadas, si tiene las mínimas puede durar más de dos meses | W | 2023-04-30 |
| Cual es Tiempo de duración de la batería | 2023-04-29 | De acuerdo que tanto estes entrando a ella, en mi experiencia dura 1 mes y medio aproximadamente, entrando dos veces al dia | Shirley Garay | 2023-05-02 |
| Can it be used with multiple wifi devices, such as, kindle fire 8 and roku tv? | 2023-03-11 | Not sure I use it on my android phone threw Wi-Fi. When downloading app all connection aspect is explained. | Raz Dread | 2023-03-12 |
| Can it be used with multiple wifi devices, such as, kindle fire 8 and roku tv? | 2023-03-11 | no this security camera does not support those devices. | ARNKO-AITECH | 2023-03-13 |
| Does the ball swivel mount have a 1/4" threaded stud for connection to a different camera mount? | 2023-05-24 | Yes I believe it's 1/4' NC | John Smith | 2023-05-24 |
| Does the ball swivel mount have a 1/4" threaded stud for connection to a different camera mount? | 2023-05-24 | Hello, yes, this camera is with a 1/4" screw, hope it helps. | ZUMIMALL TECH US | 2023-05-25 |
| Does the ball swivel mount have a 1/4" threaded stud for connection to a different camera mount? | 2023-05-24 | Hello, yes, this camera is with a 1/4" screw, hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-25 |
| Does this camera only record to an sd card when you manually hit "record"? or does it automatically start recording with motion? so confused. | 2023-05-01 | It actually does both. Automatically records when motion is detected, and when your watching a live steam it gives you the option to record what your watching. | Jeremy Viera | 2023-05-01 |
| Does this camera only record to an sd card when you manually hit "record"? or does it automatically start recording with motion? so confused. | 2023-05-01 | It records when it detects motion but if you are watching it live you can snap a picture or record a video as well. | Schnauzer Mom | 2023-05-01 |
| Do you have to have Cloud service paid for and activated for motion detection to work? | 2023-03-09 | No, you just enable the motion detector and establish the area of supervision. Ones done, the camera sends a message any tome the sensor is triggered. I recommend you install micro-SD cards on each camera to store shorts video after each motion detection. Then you can have access to those videos from anywhere in the world. | Nea-Teo | 2023-03-09 |
| Do you have to have Cloud service paid for and activated for motion detection to work? | 2023-03-09 | No you do not | 29blola | 2023-03-09 |
| Do you have to have Cloud service paid for and activated for motion detection to work? | 2023-03-09 | No | Amazon Customer | 2023-03-09 |
| Do you have to have Cloud service paid for and activated for motion detection to work? | 2023-03-09 | No, the activation will still work. You only need your home internet to be connected to the camera. To save activity to the cloud, you will need a paid service. | Dan The samsung Man | 2023-03-10 |
| when setting motion detection , when setting alarm area , do you shade the area you want to be alerted on or is the shaded area not alerting you ? | 2023-04-21 | The shaded area is your alert area. Anything outside the shaded area will not alert you. | pppaul | 2023-04-21 |
| when setting motion detection , when setting alarm area , do you shade the area you want to be alerted on or is the shaded area not alerting you ? | 2023-04-21 | I believe the shaded area is the area you don’t want to see. I would do the whole screen view | Alejandra Whitman | 2023-04-21 |
| when setting motion detection , when setting alarm area , do you shade the area you want to be alerted on or is the shaded area not alerting you ? | 2023-04-21 | The shaded area is what you want alerts for. The camera won't alert you for any movement outside of the shaded area. | Ray | 2023-04-22 |
| when setting motion detection , when setting alarm area , do you shade the area you want to be alerted on or is the shaded area not alerting you ? | 2023-04-21 | Hello, when setting alarm area, the shaded area is the area you want to be alerted, hope it helps. | ARNKO-AITECH | 2023-04-23 |
| when setting motion detection , when setting alarm area , do you shade the area you want to be alerted on or is the shaded area not alerting you ? | 2023-04-21 | I set the area I want to see on my iPhone for both the mtion dertection and the alartm area. This works very well for me. | Phil | 2023-04-30 |
| Can I connect the camera to a low voltagen transformer to keep the he battery charged. | 2023-05-10 | Not certain but the charge lasts for a good month of two | Elewis6661 | 2023-05-10 |
| Can I connect the camera to a low voltagen transformer to keep the he battery charged. | 2023-05-10 | You can Long as you keep the water out of that area. | Jason Stevenson | 2023-05-10 |
| Can I connect the camera to a low voltagen transformer to keep the he battery charged. | 2023-05-10 | Hello, sorry, it can't, you can use 5V2A charger to keep it charged, hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-11 |
| Zumimall app (cloudedge is same) awkward to use on kindle fire, is there any others? | 2023-03-21 | I use the app on my android phone and it is very easy to use and works well | Star | 2023-03-21 |
| Zumimall app (cloudedge is same) awkward to use on kindle fire, is there any others? | 2023-03-21 | hi friend now the app mainly supports android and ios. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-29 |
| Can these camera be set to record a certain times like geofencing? | 2023-03-11 | Hello The Most Cost-Effective 2K 3MP FHD Cameras v Encrypted SD & Cloud Storage & 7 Day Free Loop Recording (Now it is the longest among all security cameras.) V Large-Capacity Battery Powered & 100% Wire-Free V Stunning Night Vision & Long Detection Distance & Wide Monitoring Range V Smart PIR Motion Detection & Siren Alarm V Customized Activity Zones & Customized Alarm Schedule & Customized Sensitivity V IP66 Waterproof & Clear 2 Way Audio with No Lag V Stable Wi-Fi Connection (2.4GHz only) & Easy Installation and Setup V Device Sharing & View Multiple Cameras Simutaneously & 4X Digital Zoom The wireless camera does not have too many flashy features, but it is desgined to meet what you really need. Note: The camera does not have megnetic mount. Protect | Provo tci | 2023-03-11 |
| Can these camera be set to record a certain times like geofencing? | 2023-03-11 | Yes- | Andrea G. | 2023-03-11 |
| Can you zoom in on recorded clips? i am able to zoom on live feeds but not recorded clips. i need to zoom on recorded clips. | 2023-06-04 | Hello, friend, I checked and found I could do it, could you kindly pls check again? | ZUMIMALL TECH US | 2023-06-05 |
| Without internet will this camera store activity on Sd card to be reviewed later? | 2023-02-09 | Hello. As normal, it will not. The Cameras need a good wifi signal to work normal. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-14 |
| How long does the camera need to charge? | 2023-05-11 | Not less than a day but mine after charge lasts over 3 months or 4 | ARCMAN | 2023-05-11 |
| How long does the camera need to charge? | 2023-05-11 | Hello, this outdoor wireless camera usually needs to be charged once 1 or 2 months, which depends on the number and time of detected motion. Hope it helps. | ZUMIMALL TECH US | 2023-05-12 |
| How long does the camera need to charge? | 2023-05-11 | Hello, this outdoor wireless camera usually needs to be charged once 1 or 2 months, which depends on the number and time of detected motion. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-12 |
| How long does the camera need to charge? | 2023-05-11 | It takes about 2 hours to fully charge with a 1-2 amp charger. It will charge faster if you power the camera off while charging I have noticed. | John Smith | 2023-05-16 |
| What does the blue blinking light mean on the camera when motion detection has been switched off? | 2023-05-28 | Hello, blue slow blinking ( once a second) means you are viewing the live, blue fast blinking (many times a second) means the camera is updating the firmware. Hope it helps. | ARNKO-AITECH | 2023-05-29 |
| Is there anyway to get it to record for more than 30 seconds | 2023-05-19 | SD card. Or you have option in purchasing Google cloud that records 24/7 | ARCMAN | 2023-05-20 |
| Is there anyway to get it to record for more than 30 seconds | 2023-05-19 | Maybe if you have an memory card. I haven’t bought a card yet. Snap shots satisfy me | barbara | 2023-05-21 |
| Is there anyway to get it to record for more than 30 seconds | 2023-05-19 | Hello, you could select power saving mode in: settings- alarm management. Hope it helps. | ARNKO-AITECH | 2023-05-22 |
| Why does receiving notifications take so long? 30 seconds, as some say, is far too long. | 2023-04-06 | Maybe depends on your wifi signal strength? | Ruth Detillion | 2023-04-07 |
| Why does receiving notifications take so long? 30 seconds, as some say, is far too long. | 2023-04-06 | Hello, it depends on the wifi signal at home and the internet speed of your phone. Hope it help. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-07 |
| Why does receiving notifications take so long? 30 seconds, as some say, is far too long. | 2023-04-06 | For delay of notification, there are some occasions. When the movements happened too fast or the man just pass by from the corner of the camera angle, the camera may take 3-5 seconds to awaken. And if the WiFi signal is not so good , it will be a delay also (make sure it can reach at least 80-85%) You are suggested to adjust the camera to an angle which has 10°with the place where the moving objects appear. Adjust the sensitivity of motion detection to' HIGH' on camera settings, that will also help a lot. | ARNKO-AITECH | 2023-04-18 |
| Will these newer ones work with 5g ? my older ones will not work anymore because i have 5g internet. these cameras are garbage since 5g came along. | 2023-01-13 | They are garbage. I threw mine away. Amazon won't even give me a refund. | Barbara garcia | 2023-01-13 |
| Will these newer ones work with 5g ? my older ones will not work anymore because i have 5g internet. these cameras are garbage since 5g came along. | 2023-01-13 | Hello. Pls contact us by tech@zumimall dot com. Sorry that our camera did could not connect to 5g WIFI. It only support 2.4ghz WIFI. And we did write it in our title. Sorry if it don't met your needs. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-16 |
| Will youplease make zumimall 1080p magnetic wall mount available on amazon? | 2023-05-31 | Hello, friend, We are about to sell the camera with a magnetic mount, pls be patient for a while. And I am sorry, we only have a 1080p doorbell camera for sale at the moment. Hope it helps. | ZUMIMALL TECH US | 2023-06-02 |
| Can it be used with a Kindle Fire 8 tablet, 8th and 10th generation? | 2023-03-07 | Pretty sure it works as long as both are wi-fi compatibale | Larry Cantley | 2023-03-07 |
| Are these absolute garbage like the two I have now that don't work? | 2023-01-20 | No. | Andrea G. | 2023-01-20 |
| Are these absolute garbage like the two I have now that don't work? | 2023-01-20 | On the cheap they're OK. My camera lasted outdoors for 2 years. Higher end cameras cost more and give higher end quality. | George | 2023-01-20 |
| Are these absolute garbage like the two I have now that don't work? | 2023-01-20 | I honestly have had zero trouble with mine. What is wrong with yours? | 29blola | 2023-01-20 |
| Are these absolute garbage like the two I have now that don't work? | 2023-01-20 | I can’t speak to the items you purchase before but I can tell you that I purchased this camera and it has worked flawlessly since I purchased it a year ago. It was so easy to install and easy to recharge and easy to set up. if you purchase this camera, you will not regret it. | Manuel E. Carcano | 2023-01-21 |
| Is there a way to clean the lense? It is cloudy after being exposed to weather. | 2023-03-22 | Hi friend you can take the cameras indoor and use blow dryer to blow the lens. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-29 |
| Can i use this camera with a zuminall solar panel/camera I already have | 2023-04-14 | I'm not sure I would reach out to them | tp | 2023-04-14 |
| Can i use this camera with a zuminall solar panel/camera I already have | 2023-04-14 | Hello, yes, hope it will help. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-14 |
| Can i use this camera with a zuminall solar panel/camera I already have | 2023-04-14 | Yes, you can use ZUMIMALL solar panel in any camera except the GQ2 which is wire security camera. | ARNKO-AITECH | 2023-04-17 |
| Can you attach this to a tree limb? | 2023-05-14 | Sure if you’re close enough to pick up internet. Works fine outside | AGGIE SCOTT | 2023-05-14 |
| Can you attach this to a tree limb? | 2023-05-14 | No | Vanessa | 2023-05-14 |
| Can you attach this to a tree limb? | 2023-05-14 | Yes you can as long as it’s in range of your Wi-Fi signal. | Duane B | 2023-05-14 |
| Can you attach this to a tree limb? | 2023-05-14 | Yes- you need Wi-Fi to use however | Jerry | 2023-05-14 |
| Can you attach this to a tree limb? | 2023-05-14 | Hello, it is installed by screws. FYI, there are also customers who mount the camera on the tree by screws. Hope it helps. | ARNKO-AITECH | 2023-05-15 |
| Can you attach this to a tree limb? | 2023-05-14 | It's not intended for that, but in sure you could secure camera to a small piece of wood and secure that to the tree. | Cara | 2023-05-15 |
| Why is there no AI detection feature as described? | 2023-04-27 | I have asked the same Question with no answer. Sorry | Raz Dread | 2023-04-27 |
| Why is there no AI detection feature as described? | 2023-04-27 | Hello, our AI detection function needs subscription. It can be found on "settings"-"AI intelligent analysis", It could recognize human, pet, parcel and vehicle. You can only receive the notification you care. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-28 |
| Why is there no AI detection feature as described? | 2023-04-27 | What does AL stands for???? | Canary | 2023-04-29 |
| What is the numbers showing on ap on phone | 2023-03-31 | You might talk about the device name which is a generic number to identify your specific device, right? If so, it’s different for everyone. | Antoine M. | 2023-04-01 |
| What is the numbers showing on ap on phone | 2023-03-31 | I think it is the serial number for the camera | T. Edmonds | 2023-04-03 |
| Does this camera works with Geeni or Smart Life app? | 2023-04-04 | Hello, this camera only work with ZUMIMALL app or CloudEdge app. Pls feel free to contact us if you have any problem. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-06 |
| Does this camera works with Geeni or Smart Life app? | 2023-04-04 | Sorry, not support. Now the camera only supports the CloudEdge or ZUMIMALL APP. | ARNKO-AITECH | 2023-04-18 |
| Did not receive a 2023 updated version with the described features. Anyone else? | 2023-04-27 | No, I have not. | Raz Dread | 2023-04-27 |
| What is the correct SD card format to use? | 2023-03-17 | It uses a micro card. I use a 256 and it has plenty of space. | Phil | 2023-03-17 |
| What is the correct SD card format to use? | 2023-03-17 | Micro SD Card, FAT or FAT32 | Nea-Teo | 2023-03-17 |
| What is the correct SD card format to use? | 2023-03-17 | It uses a micro card. I use a 256 and it has plenty of space. | Amazon Customer | 2023-03-17 |
| What is the correct SD card format to use? | 2023-03-17 | Here we have some tips and solutions for you, please kindly check: A,The SD need to be Micro SD Card, reaching at least 10MB/S to transfer. (class 10) B,This camera requires the Micro SD Card to be inserted when the camera is off, otherwise, the camera can't detect the SD Card. C, If the SD card has been inserted before the camera is powered on and still can't detect it, please test your SD card with other devices. 1, Use card reader to test the SD card with your PC and try to format it, check if the SD card works well on PC. 2, Do you have other SD card? You can use another SD card (install before power on the camera) to check if the SD card works well with the camera? | ARNKO-AITECH | 2023-03-21 |
| can camera be made invisble....no lights...turn off night vision...turn off motion sensor or at least use black tape to cover up all lights? | 2023-02-04 | Hello You could close the work indicator and turn off the audio and light in alert management settings. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-07 |
| Question is there are no 2023 options, i have Tejus and 7 old ones, this didnt have 2023 update, i got older versions. | 2023-04-29 | Hello, for new AI detection and cloud service functions, it needs to update the newest version app. And you can contact us for updating if not newest version firmware. I am so sorry that you have submitted return before we could help you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-30 |
| Can I wire it to a 5 volt supply although the app "battery management" section says only use the original charger? | 2023-04-28 | Any 5V power supply should work. I would recommend you put a timer on the power supply so it charges the camera only 4-6 hours/day. | Nea-Teo | 2023-04-28 |
| Can I wire it to a 5 volt supply although the app "battery management" section says only use the original charger? | 2023-04-28 | Hello, yes, it supports 5V2A charger. Hope it helps. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-28 |
| Can I wire it to a 5 volt supply although the app "battery management" section says only use the original charger? | 2023-04-28 | If you want to do that then you would be better off getting one that has a wired power supply. If you run the 5 amp to it it will not be weather resistant and will not work. Good luck. | Duane B | 2023-04-28 |
| Does it have the 3M double sided tape installation like the older version (instead of using screws)? | 2023-06-18 | Mine uses screws | Zingeoff | 2023-06-18 |
| Does it have the 3M double sided tape installation like the older version (instead of using screws)? | 2023-06-18 | No it doesn't. Just know it's a waste of money. Not even a year use and the battery will not charge. | A P | 2023-06-18 |
| Does it have the 3M double sided tape installation like the older version (instead of using screws)? | 2023-06-18 | No. Wish it would have tho | barbara | 2023-06-19 |
| Does it have the 3M double sided tape installation like the older version (instead of using screws)? | 2023-06-18 | No it does not. The bases are mounted with screws. Hope this helps. | James E Daigneault | 2023-06-19 |
| Does it have the 3M double sided tape installation like the older version (instead of using screws)? | 2023-06-18 | Hello, friend. I am sorry, this wireless outdoor camera doesn't have 3M double sided tape now. But our new version of the camera with a magnetic mount is coming soon, thank you for your attention and support. | ZUMIMALL TECH US | 2023-06-19 |
| Recording sound illegal in Pennsylvania. Can I disable microphone on these cameras? | 2023-03-18 | Hi you can choose not to use the 2 way audio function. Only when you hold the button will the outdoor camera records | ARNKO-AITECH | 2023-03-21 |
| Recording sound illegal in Pennsylvania. Can I disable microphone on these cameras? | 2023-03-18 | Hi friend yes you can disable the sound recording function in audio settings. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-29 |
| How far can I record an image? | 2023-05-16 | These. Cameras are excellent they have a great range to record as well just keep in mind they are rechargeable so FYI do what I did get a long charge cable or u can put solar panel on them I charge mine about every 3 mths | Frank c spriggs | 2023-05-19 |
| How far can I record an image? | 2023-05-16 | Hello, it is a range of 10 meters, hope it helps. | ARNKO-AITECH | 2023-05-22 |
| This this camera does not last? | 2023-04-30 | I’ve only had it a couple of months but it’s been fine so far. I have it set to only check motion during the night. Battery is still at 73% which is really good. | ratdude | 2023-04-30 |
| This this camera does not last? | 2023-04-30 | I have just threw away my 5th one. Works great outside for maybe 1 1/2 to 2 years. And then everyone of them got too foggy to make anything out from distance. I am a big fan of all other Zumimall products, the cloud edge app, and their customer service. They gave me partial credit for the bad models. This unit may be great for indoors, but I didn't buy them for that. Take it from me and get a different model. ANY other model. You're welcome in advance :) | The Golf Wizard | 2023-04-30 |
| This this camera does not last? | 2023-04-30 | This camera is well built. Very durable. Unfortunately I had dropped both the camera and the solid panel were not damaged at all. Still works perfectly. | Phil | 2023-05-03 |
| When i try to watch a motion activated video from history, it first buffers and then says “no video available”. i’ve tried resetting. how to fix? | 2023-04-07 | Hello, "settings"-"cloud storage service"-"basic cloud storage" （turn on it for free) and you can see the video if taken. Pls feel free to contact us if you have any problem. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-07 |
| When i try to watch a motion activated video from history, it first buffers and then says “no video available”. i’ve tried resetting. how to fix? | 2023-04-07 | I believe you have to purchase space on their Cloud. Or you can put an SD card in your camera. Hope that helps. | Josef Williams | 2023-04-09 |
| When i try to watch a motion activated video from history, it first buffers and then says “no video available”. i’ve tried resetting. how to fix? | 2023-04-07 | Hi friend, Do you mean you can receive motion detection, but you can't see video? Can you tell us whether you use SD card or cloud storage? If you use SD card, please make sure the camera can recognize the SD card. Here are requirements for SD card: The SD need to be Micro SD Card, reaching at least 10MB/S to transfer. (class 10) If you use cloud storage, please make sure you opened the cloud storage option. | ARNKO-AITECH | 2023-04-18 |
| I have ordered 3 cameras. Can the sensitivity be controlled on each camera individually by the app? I need one to be more sensitive than the others. | 2023-05-11 | Yes. Each camera has its own settings, you can chose any kind of settings individually on each camera. U will get a trial cloud service from the seller as well for a week if I'm not wrong fr each of camera so u have to activate each camera settings seperately. | ARCMAN | 2023-05-11 |
| I have ordered 3 cameras. Can the sensitivity be controlled on each camera individually by the app? I need one to be more sensitive than the others. | 2023-05-11 | Hello, friend, thanks so much for your support. Yes, it can, you could set like this: "settings"-"alarm management"-adjust the sensitivity. If you set humanoid detection, it is: "settings:-"alarm management"-"custom mode"-adjust humanoid detection sensitivity. Hope it helps, thanks for question. | ZUMIMALL TECH US | 2023-05-12 |
| I have ordered 3 cameras. Can the sensitivity be controlled on each camera individually by the app? I need one to be more sensitive than the others. | 2023-05-11 | Hello, friend, thanks so much for your support. Yes, it can, you could set like this: "settings"-"alarm management"-adjust the sensitivity. If you set humanoid detection, it is: "settings:-"alarm management"-"custom mode"-adjust humanoid detection sensitivity. Hope it helps, thanks for question. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-05-12 |
| Due to limited mounting space, can the cam operate upside down? | 2023-04-06 | Do not know, but do not buy the camera | Connie Hernandez | 2023-04-13 |
| If I turn the camara completely off will i have to re-program it when i turn it back on? | 2023-01-27 | Only If You Close Your Eyes And Count To 100 💯👍 But Don’t Cheat, The Camera Is A Smart Camera And Might See Your Eyes 👀 In The Process 😊👍 But If You Won’t Tell Anybody, I Won’t Tell Anybody Neither 😊👍 What You Tink 😊 | Tony | 2023-01-27 |
| If I turn the camara completely off will i have to re-program it when i turn it back on? | 2023-01-27 | Hello, As usual, you don't need to re connect the camera after restart. You just need to wait the work indicator become blue. It means it work normal. But if not, and it still shows offline in your app, you may need to reset and add the camera again. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| Does the camera come with 2 batteries? | 2023-03-28 | No batteries. It comes with everything you need to charge, except the usb charging block. | Andrea G. | 2023-03-28 |
| Does the camera come with 2 batteries? | 2023-03-28 | No batteries, mine has a rechargeable battery | Connie Hernandez | 2023-03-28 |
| Does the camera come with 2 batteries? | 2023-03-28 | Hi friend the batteries are inside the battery. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-29 |
| Does the camera come with 2 batteries? | 2023-03-28 | no | Art | 2023-03-30 |
| Does the camera come with 2 batteries? | 2023-03-28 | Hello, only one, pls feel free to contact us if you have any problem. | ARNKO-AITECH | 2023-04-06 |
| Does product have a good Battery life? | 2023-06-03 | Yes it does have a good battery life. If the camera is triggered 15 times per day you can expect 2-3 months battery life. I have four of these cameras but for me I also installed the Solar panels also. Now batteries remain fully charged. I have experienced the long battery life several times. Great cameras, solar panels and customer service via email. Hope this helps. | James E Daigneault | 2023-06-03 |
| Does product have a good Battery life? | 2023-06-03 | A few factors determine this. Traffic frequency, viewing and temperature. The more traffic notifications the more it records=more battery use. If you remote view it alot, just checking=more battery use. Extreme hot and extreme cold affects all batteries. I have 3 of these cameras only 1 I would consider high traffic, my driveway, and I have to charge it about 4 times a year. The other 2 are very low traffic and they are charged about 2 times a year. They have excellent batteries. | Mary W. | 2023-06-03 |
| Does product have a good Battery life? | 2023-06-03 | Hello, friend, normally, it could last 1-2 months, hope it helps. | ZUMIMALL TECH US | 2023-06-05 |
| Getting “no video available” message when i try to play a motion detected video. i’ve tried resetting, changed sd card.i won’t take cloud. how 2 fix? | 2023-04-10 | Camera has to be set to SD card mode at time video was recorded in order to see it. You have 7-day free cloud after that you must register online. | Raz Dread | 2023-04-11 |
| Getting “no video available” message when i try to play a motion detected video. i’ve tried resetting, changed sd card.i won’t take cloud. how 2 fix? | 2023-04-10 | Hello, "settings"-"cloud storage service"-"basic cloud storage" for free, hope it will help. | ARNKO-AITECH | 2023-04-11 |
| Getting “no video available” message when i try to play a motion detected video. i’ve tried resetting, changed sd card.i won’t take cloud. how 2 fix? | 2023-04-10 | Dear friends, Do you mean you can receive motion detection, but you can't see video? Can you tell us whether you use SD card or cloud storage? If you use SD card, please make sure the camera can recognize the SD card. Here are requirements for SD card: The SD need to be Micro SD Card, reaching at least 10MB/S to transfer. (class 10) If you use cloud storage, please make sure you opened the cloud storage option. And we have pushed the newest firmware to you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-18 |
| My camera doesn't record during the day. Who do I get it to record during the day? | 2023-03-16 | Send it back these camera gose out and 2 years | james berry | 2023-03-16 |
| Do you have to have a smartphone with you at the time of setup or can you do it remotely? | 2023-03-09 | You have to have your phone in front of your camera | james berry | 2023-03-09 |
| Do you have to have a smartphone with you at the time of setup or can you do it remotely? | 2023-03-09 | Hello. When you add the camera to the ZUMIMALL app , you need to connect it with smartphone on the app. So before installation, you need to connect the camera to the app. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-03-09 |
| Do you have to have a smartphone with you at the time of setup or can you do it remotely? | 2023-03-09 | I used my smartphone to help with setup. | Bill Gaudette | 2023-03-09 |
| Do you have to have a smartphone with you at the time of setup or can you do it remotely? | 2023-03-09 | You need a smart phone to scan the QR code. | jimbonumber9 | 2023-03-11 |
| Do you have to have a smartphone with you at the time of setup or can you do it remotely? | 2023-03-09 | Hi the connection can not be done remotely. | ARNKO-AITECH | 2023-03-13 |
| Will this work with the CloudPlus app? | 2023-04-02 | Hello. The security camera only support to ZUMIMALL app and CloudEdege app. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-04-03 |
| Is there really free cloud storage? | 2023-02-04 | You get a free trial then it’s not free. I never signed up for it because I just put SD cards in them. | M. Barnes | 2023-02-04 |
| Is there really free cloud storage? | 2023-02-04 | 1st. 7 days are free | Larry Cantley | 2023-02-05 |
| Is there really free cloud storage? | 2023-02-04 | Hello. It is only 6s free cloud record. If you need more than 6s video, you need to pay for the cloud service. Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-07 |
| Will I be throwing these in the garbage after two years like the last two I had? | 2023-01-26 | Only If You Close Your Eyes 👀 And Aim For The Garbage Can At The Same Time 👍 | Tony | 2023-01-27 |
| Will I be throwing these in the garbage after two years like the last two I had? | 2023-01-26 | I haven't had the issue where the battery got that bad after only 2 years and I own 7 different Zumimall camera including their version of a Ring Doorbell. | M. Barnes | 2023-01-30 |
| does the manual say how to set for micro SD card recording? | 2023-02-06 | You format the SD card from the app after you install it into the camera. I don't have the manual to see if instructions are there for that. | George | 2023-02-06 |
| does the manual say how to set for micro SD card recording? | 2023-02-06 | Hello. If the camera recognize the SD card, the video will be saved in SD cards. You could check in " history". If you have any question, pls contat us support@zumimall dot com Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-08 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | I use a sd card so I don’t have to pay anything. I’m not sure how long it records for. I see the person on the camera it starts recording and does a screen shot of the movement. Then you can hit the play button if you want to watch the recording. Once the person or object is off the screen it stops recording. | 29blola | 2023-02-05 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | You need a mirco card to record | james berry | 2023-02-05 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | The camera can actively record for six seconds. You can manually make it record and the subscription is 30.00 per year. | Manuel E. Carcano | 2023-02-06 |
| Are you able to continiously record with this camera? Is a subscription service required to record videos and if so how much is it? | 2023-02-05 | Hello. Sorry that the camera is a motion detect camera. It will only auto record when detect the motion. It could not full time record. It is a battery camera . It will run out of the power if full time record. Yes, $2.99/month, 25.99/Year Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-08 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | Hi you can use your own micro SD card however the cloud service is a wonderful solution versus SD card they have different services u can choose with cloud service Good luck enjoy | Frank c spriggs | 2023-01-28 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | No | tony demars | 2023-01-28 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | Yes. | Manuel E. Carcano | 2023-01-28 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | Yes You can! As long as you get your own micro Sd card | Ashley B. | 2023-01-28 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | You can use an sad card in it | Sunde Sugar Cloud | 2023-01-28 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | That's how I used it. | George | 2023-01-28 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | Yes. | Sarah Bolen | 2023-01-28 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | Hello, Yes, If you have a SD card, you don't need to pay for the cloud service. Thank you. | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-01-31 |
| Can I use this without any extra service? I just wanna use my own micro sd and not the cloud service is that possible ? | 2023-01-28 | Yes that’s exactly what I do. | 29blola | 2023-01-31 |
| Why is the battery only lasting a couple days? | 2023-02-18 | Hello, The battery life depends on how long the camera is used. Please check the number of triggers. Poor WIFI signal will also consume more power. Pls feel free to contact us by support@zumimall dot com Thank you | ZUMIMALL TECHNOLOGY CO.,LIMITE… | 2023-02-22 |
| Can it be set to motion record when not connected to Wi-Fi? | 2023-01-20 | You can configure you camera to WiFi use 2.4 hz only no work with 5 hz.. | Yunier | 2023-01-20 |
| Can it be set to motion record when not connected to Wi-Fi? | 2023-01-20 | I think you would have to have the memory card inserted. | jimbonumber9 | 2023-01-23 |