| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does it use camhi ? | 2021-02-11 | I don't know but I would highly recomment NOT buying this brand. I had 2 cameras that no longer worked with the app after few months..the entire point of having these is to monitor your home when you are not there. The customer service was a joke..talked to a few people...all seemed to be very angry and one even remoted in and could not fix the problem. all they cared about was getting a 5 star review on amazon. I disputed my order with amazon and was given my money back. it's a real shame when a company does not care enough about their customers to provide good quality service for the products that they sell. | debE | 2021-02-11 |
| Does it use camhi ? | 2021-02-11 | Not at this time. We recommend using the Amcrest View Pro App. Amcrest Team | Amcrest Direct | 2021-02-11 |
| Does it use camhi ? | 2021-02-11 | I have not tried to use the camhi app. But Amcrest has their own app which seems to work fine. | Ridgerunner48 | 2021-02-11 |
| I understand that this camera needs wifi to send images to a smartphone but does it need it to just record just for security? | 2021-02-02 | The camera is Dual-Band Wired/WiFi , so if you prefer Wired to your router then the camera will store images/ videos. For more detailed information, look up the camera user guide. | Ridgerunner48 | 2021-02-02 |
| I understand that this camera needs wifi to send images to a smartphone but does it need it to just record just for security? | 2021-02-02 | Sorry I am not sure I understand your question properly. The mobile phone is not required to store the images. It is only to view recorded images on the micro SD card or NAS or FTP servers. You can view the images thru WiFi or anywhere on the internet using the app or a web browser. | Paramanand | 2021-02-02 |
| I understand that this camera needs wifi to send images to a smartphone but does it need it to just record just for security? | 2021-02-02 | The camera has a microsd port so native video can be stored and viewed later, either remotely connecting to the camera thru http protocols or the sd card. | John O'Bryan | 2021-02-03 |
| Will this camera send you a snapshot or multiple snapshots via email if motion is detected ? Or, how is it available ? | 2021-02-19 | Yes it will snap shot and email you | Amazon Customer | 2021-02-19 |
| Will this camera send you a snapshot or multiple snapshots via email if motion is detected ? Or, how is it available ? | 2021-02-19 | Depends on the setting either 3 or 5 snapshots but it can also send motion detecton video by e-mail. However currently there seems to be an issue with correct motion tracking when the camera is installed upside down with touring enabled with multiple presets. | Paramanand | 2021-02-20 |
| Will this camera send you a snapshot or multiple snapshots via email if motion is detected ? Or, how is it available ? | 2021-02-19 | You can send snapshots automatically and choose how many shots | Eskay | 2021-02-20 |
| Will this camera send you a snapshot or multiple snapshots via email if motion is detected ? Or, how is it available ? | 2021-02-19 | Yes, it has an option to set up email notifications when motion is detected. | Ridgerunner48 | 2021-02-21 |
| Will this camera send you a snapshot or multiple snapshots via email if motion is detected ? Or, how is it available ? | 2021-02-19 | Yes, using the Push Notification feature the camera is designed to send a single snapshot, multiple, live, and video push types. Amcrest Team | Amcrest Direct | 2021-02-22 |
| I just bought this ip2m-841b-v3. why does the zoom function not work? and why can't my computer see this as a device? i am so frustrated. | 2022-01-25 | The camera has its own IP address. If your computer isn’t seeing it to add, type in the IP address into your browser bar and you can adjust settings from there. If you still have issues, contact Amcrest support. They were great when I needed assistance. | josh | 2022-01-25 |
| I just bought this ip2m-841b-v3. why does the zoom function not work? and why can't my computer see this as a device? i am so frustrated. | 2022-01-25 | I believe that model only has a digital zoom. As to your computer not seeing it, that is too complicated to go into here. Contact support. | Sea Kayaker | 2022-01-25 |
| I just bought this ip2m-841b-v3. why does the zoom function not work? and why can't my computer see this as a device? i am so frustrated. | 2022-01-25 | It does not support zoom function. I am not sure which web browser you are using. You need to enter the IP address of the camera in the web browser. The camera & the computer needs to be on the same LAN range. | Paramanand | 2022-01-25 |
| The instructions say to plugin an ethernet cable for setup, but you say I don't need to. How do I set this camera up without an ethernet cable? | 2021-01-29 | For this camera you must have an ethernet cable for the set up, then you can disconnect the cable after the set up is complete. | Donovan | 2021-01-30 |
| Do you plan to eventually add wi-fi setup that does not require an ethernet cable? Most p2p cameras broadcast their own wifi network for easy setup. | 2021-01-29 | Finding the camera on your network is pretty simple. They provide you with a piece of software to poll your network for cameras. The cameras work pretty well on WiFi but there is nothing like wire for a good dependable fast connection. | Eskay | 2021-01-29 |
| Do you plan to eventually add wi-fi setup that does not require an ethernet cable? Most p2p cameras broadcast their own wifi network for easy setup. | 2021-01-29 | Yes, please click on this link for the P2P Setup. - https://www.youtube.com/watch?v=TqQcpmD2PQQ&t=4s. Amcrest Team | Amcrest Direct | 2021-01-29 |
| How do I use digitial zoom within a browser? | 2021-02-27 | It doesn’t work and I can’t get it to work | Kathryn D. Goebel | 2021-02-27 |
| How do I use digitial zoom within a browser? | 2021-02-27 | I do not believe this camera supports digital zooming. | Paramanand | 2021-02-27 |
| How do I use digitial zoom within a browser? | 2021-02-27 | You need to use the Amcrest Web Viewer which is based on Chrome. You connect to the camera’s IP and you can manage everything from there: Pan, Zoom, Tilt, Settings... | Pianistapr | 2021-02-27 |
| How do I use digitial zoom within a browser? | 2021-02-27 | Yes, you could zoom in and out via your iphone screen. Also change monitor angle by a function on Amcrest. Plus more..... | Zheng | 2021-02-28 |
| Does the Amcrest app support wireless setup (no ethernet cable required)? | 2021-01-29 | Yes, please click on this link for the P2P Setup. - https://www.youtube.com/watch?v=TqQcpmD2PQQ&t=4s. Amcrest Team | Amcrest Direct | 2021-01-29 |
| Support onvif profile s? | 2022-10-23 | Frustrating camera. I have to call their tech support (very helpful) every six months to get camera back on network. Finally after several years I use it as a paperweight | Mr. Alexander Hamilton | 2022-10-24 |