| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is the tray plastic or metal? Plastic feeding trays are said to cause cats blackheads on chin. | 2023-04-23 | The tray is plastic. I have 3 cats using the WOPET feeder. Never any issues with skin problems. The tray can also be removed as often as you want and washed with soap and water. | LD | 2023-04-23 |
| Is the tray plastic or metal? Plastic feeding trays are said to cause cats blackheads on chin. | 2023-04-23 | It's plastic | kinghappy | 2023-04-23 |
| Is the tray plastic or metal? Plastic feeding trays are said to cause cats blackheads on chin. | 2023-04-23 | It's plastic | Kaitlyn Belew | 2023-04-23 |
| Is the tray plastic or metal? Plastic feeding trays are said to cause cats blackheads on chin. | 2023-04-23 | The tray is plastic. | Max | 2023-04-26 |
| How long does it last on just battery? | 2023-04-24 | I'm not able to answer this. However mine is still working great. I have not had to use batteries yet, I keep it plugged in. | vicki lynn leonard | 2023-04-25 |
| Is this app compatible with ifttt? i want to automatically save the recordings. | 2023-05-24 | I have not been able to auto record. And no I do not belive ifttt works with it. App is called Wopet if you want to download it as its free | Brendan | 2023-05-25 |
| Does the feeder work without the bowl attached? I'd like to use the feeder with my shallow slow-feeder bowl instead. | 2023-05-22 | Even without the bowl attached, food will come out. However, the bowl is attached to the feeder and provides additional stability. Instead of using a slow feeding bowl that is not attached, I would recommend using the small feeder grid and release small portions every couple of minutes. | Monique | 2023-05-22 |
| Does food fall out when dog/ cat hits dispenser? | 2023-04-28 | No, it doesn't. The button is very precise, it would take a lot of effort from your pet to push the button with exact precision and pressure to make the food fall out. You are able to control the food dispenser from your phone, and you can also set a timer. You also can choose the portions of how much food to dispense, and it does not spill over unless you have a large amount dispensed. I absolutely love this gadget. | Nena | 2023-04-28 |
| Does food fall out when dog/ cat hits dispenser? | 2023-04-28 | No they can’t knock it and make it come out. If there is a kibble that didn’t make it down on last feeding it might fall down if bumped . But as far as a whole feeding amount the answer is no | Nikki Dane | 2023-04-30 |
| Only a tiny bit of food is dispensing at a time. How do i fix that? | 2023-02-21 | You have to set your serving size in the app to change it. | Luci Glisar | 2023-04-05 |
| Does the camera let you know when the pet is standing in front of it or the camera it's just available for you to open whenever you want? | 2023-05-26 | The cameras not got a sensor on it, it’s just luck if you turn on the camera and your pet is in front of it, usually at feeding time it will be in front of it | Allen Hart | 2023-05-27 |
| Can I disable the manual feeding button? | 2023-04-19 | Unfortunately no. My dog was smart enough to figure outthat pressing the button means getting more food and there's no way to turn it off | Kaitlyn Belew | 2023-04-23 |
| Camera became blurry after 4 uses. How can u fix? | 2023-06-19 | My camera never captured my pet, so I never had that issue. The lens was probably smudged by your pet possibly licking it. I would try to clean it with lens cleaner and lens cloth. If still a problem, contact customer service which is excellent. | Julie | 2023-06-19 |
| Can i save and access recordings on an sd card? where is the sd card insert? | 2023-05-24 | There is no SD card. You connect the feeder to a WiFi connection. You can then connect to the camera through the app and take pictures or videos or a feeding cycle. For example I can do a feed cycle and then talk to my cats through the mic and take pics or vid while they eat. | Brendan | 2023-05-25 |
| Will this cat feeder work if I am using the app while in Mexico? | 2023-04-17 | I believe that as long as the feeder is connected to your home wifi and you phone has service, or is also connected to a wifi, in Mexico you can auto feed and watch the camera. You can program the feeder to release x portions of food at the time you set it for. I absolutely love this feeder. | Paty | 2023-04-17 |
| Will this cat feeder work if I am using the app while in Mexico? | 2023-04-17 | I live in California and bought the Wopet at last minute for my small dog while I was in Las Vegas Nevada and it worked fine. Make sure you put fresh back up batteries in just in case. . The back up will keep the schedule as planned without internet or electricity. Be sure you test it a couple times after set up. I love this feeder. You can talk to your kitty and take pics or just watch him eat his food. Only once did I lose internet and panicked! But it fed him right on schedule . | Nikki Dane | 2023-04-18 |
| How much is 1 portion? | 2023-03-28 | You can decide that by yourself. There are two options: about 5 grams (small grid) or 10 grams (large grid). Plus you can choose to have more than one portion released per feeding. | Monique | 2023-04-05 |
| Is there a way to mute the sound on the camera? | 2023-04-12 | Yes. When you open the settings on the app. Everything is already muted, and to unmute, just press the icon either the microphone icon or the speaker icon to engage them. | LD | 2023-04-12 |
| Does it alert you when the food is low or out of food? | 2023-04-05 | No, so you have to keep an eye on it. | Kaitlyn Belew | 2023-04-05 |
| Does it alert you when the food is low or out of food? | 2023-04-05 | Nope | Matthew S. Lalonde | 2023-04-05 |
| Does it alert you when the food is low or out of food? | 2023-04-05 | It does not, though I see the level daily when I fill her water fountain. I usually refill it once a month | Christian A. | 2023-04-05 |
| Does it alert you when the food is low or out of food? | 2023-04-05 | No. I have a large lab and feed 2x a day. It lasts about 3 days before I have to refill. (Making sure not to overfill or it will malfunction.) | Luci Glisar | 2023-04-05 |
| Does it alert you when the food is low or out of food? | 2023-04-05 | No, it does not alert you. But since the lid is transparent, you easily see when it’s time to refill. | Monique | 2023-04-05 |
| Does it alert you when the food is low or out of food? | 2023-04-05 | It does not alert you when the feeder is empty or low on food, but the top lid is clear so you can see the level of food at all times. | Kim J. | 2023-04-06 |
| Does it record and save videos on my phone 24/7? Or do I have to watch it in real life in order to save it? | 2023-02-25 | You have to watch it in real life in order to save it. It’s one of the drawbacks of this feeder. | Matthew S. Lalonde | 2023-02-25 |