| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do these come with dofferent size pieces? Would they fit a kid age 6? | 2021-08-21 | It comes with a few different sizes including small canal. | Fahim S | 2021-08-22 |
| Do these come with dofferent size pieces? Would they fit a kid age 6? | 2021-08-21 | Yes they do come with 3 different size ear “cuffs”. Pretty sure they will fit, but not positive. | Part-timer | 2021-08-22 |
| My otiums will automatically turn off when I position them from a horizontal to vertical position. Is there a fix to this? | 2020-01-21 | ??? That's weird...🤔 Is it still under warranty??? Send it back. | Jeff B. | 2020-03-03 |
| I am having trouble keeping them in. I have to keep pushing them in place, but they work their way out. What is the secret to getting them to stay in? | 2021-09-03 | If you haven't already, try some of the different ear tips that come with the headphones. I also make sure I've got them in very securely before I start exercising/sweating. They're nearly impossible to get in (and stay in) if I'm already sweaty. | Austin, Texas | 2021-09-03 |
| I am having trouble keeping them in. I have to keep pushing them in place, but they work their way out. What is the secret to getting them to stay in? | 2021-09-03 | Try another size earpiece, there should be 3 or 4 sets that came with you earphones. | John Olszewski | 2021-09-04 |
| Will this work through peleton bluetooth? | 2023-01-18 | Our earphones will connect to all devices supporting Bluetooth 5.3. | pizago Direct | 2023-01-20 |
| Can the left earbud be cut off? I only ever use the right and it gets in the way. I want to make sure it won't cause the right one to stop functioning | 2020-01-05 | It works best together with both headphones if u want to use just one dont plug in ear but cutting it off may damage the other one too | Barinder singh | 2020-01-05 |
| Can the left earbud be cut off? I only ever use the right and it gets in the way. I want to make sure it won't cause the right one to stop functioning | 2020-01-05 | I haven’t tried to cut an earbud yet, no idea | Marcela… | 2020-01-05 |
| Can the left earbud be cut off? I only ever use the right and it gets in the way. I want to make sure it won't cause the right one to stop functioning | 2020-01-05 | No. It cuts the whole device off. | Sydni Elizabeth Smith | 2020-01-05 |
| Can the left earbud be cut off? I only ever use the right and it gets in the way. I want to make sure it won't cause the right one to stop functioning | 2020-01-05 | I suggest that you send mail to Otium support. They respond pretty quickly. | Kindle Customer | 2020-01-05 |
| Are there any differences between the colors? | 2019-09-06 | No. Just blue and black is beautifull | Reinaldo de Medeiros | 2019-09-06 |
| Are there any differences between the colors? | 2019-09-06 | is weak and low voice | Maged tawadros | 2019-09-06 |
| I ordered these earbuds and was charged and they are not showing up in my orders? | 2021-06-23 | Dear customer, Thanks for your question. We are sorry for the problem. Could you please contact us through Amazon or our support email(on the warranty card)? Then we will help you resolve this problem. Thanks! | Otium Direct | 2021-08-26 |
| Does this work with the iPhone 12? | 2021-06-12 | If iPhone 12 has bluetooth then it will work. | S.E.R. | 2021-06-12 |
| Anyone able to pair these with iPhone 13? Not working for me | 2021-10-14 | Yes. I have a 12 I think it would work with a 13 I also use it with my tablet | Noreen Shirey | 2022-03-13 |
| Is the charging port usb c yet? tired of my old ones having a micro usb connection | 2022-01-24 | No not a C, sorry. | Amazon Customer | 2022-01-24 |
| Windows 10 doesn't show as input device - is there a fix? | 2020-12-16 | Have you tried making sure it is not connected to any other devices before trying to connect it to the Windows 10? It will not show up as an available device if it is still connected to any other devices. I know that the only time I had even the slightest hangup was when I forgot to turn off the Bluetooth on my phone, so it kept auto connecting to that instead of being found by the pc. As soon I disconnected it from the phone, it immediately was found by the pc. I have Windows 10 pc and it has always connected very easily to it. Try checking these things and if there is still an issue after that, I would contact Microsoft and ask for more troubleshooting options. Good luck! :) | MsNnea | 2021-03-24 |
| My headphones will turn on then turn off on their own after using them for a certain period. I've have them for 2 years, could it be going bad? | 2020-12-19 | It might be? Mine never have done that and I've had them for almost 4 years | Aryana lares | 2020-12-20 |
| Will this par to 2 devises? | 2020-08-17 | No | JT | 2020-10-05 |
| Is it good for wearing on one side only & let the other side dangle or will it pull on the other side & fall out of ear? I like to wear one side only | 2021-12-31 | Yes can be used on one side..I use it one sided frequently. | Robin S | 2022-01-01 |