| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can anyone prodice a link on amazon to a poe adapter for this camera. thanx | 2023-01-09 | https://www.amazon.com/Camera-Ethernet-Adapter-Injector-Splitter/dp/B07TBFHGMV there were also link that said "youmight like" | GEK | 2023-01-09 |
| Can anyone prodice a link on amazon to a poe adapter for this camera. thanx | 2023-01-09 | Hello. We don't sell the PoE injector/switch. You may purchase a PoE injector/switch which isxa0802.3afxa0compliant (48V) and supportsxa0active mode separately. | ReolinkDirect | 2023-01-10 |
| I see that a lot of the review images have a big "reolink" water mark on them. Is it possible to record footage without the watermark/advertisement? | 2023-02-25 | If you pull it off the drive, it won't have a watermark. You can also see them in the app without the watermark. | Brittany | 2023-02-25 |
| I see that a lot of the review images have a big "reolink" water mark on them. Is it possible to record footage without the watermark/advertisement? | 2023-02-25 | Yes, it definitely is. I access my cams with a browser through their (ip address) webpages rather than through an app and the opportunity to remove watermarks and anything else displayed is right there in the top level settings for the camera itself. | Paul R. | 2023-02-25 |
| I see that a lot of the review images have a big "reolink" water mark on them. Is it possible to record footage without the watermark/advertisement? | 2023-02-25 | Yes, you can disable the watermark. | Mike760 | 2023-02-27 |
| I see that a lot of the review images have a big "reolink" water mark on them. Is it possible to record footage without the watermark/advertisement? | 2023-02-25 | Hello. Yes, you can refer to the below link to hide the watermark for this 4K PoE security camera via Reolink app. https://support.reolink.com/hc/en-us/articles/360004107333 | ReolinkDirect | 2023-02-27 |
| How does this outdoor camera work for a multifamily apartment complex (1000 ft long street x 180 ft wide ) video surveillance use case ? | 2023-01-22 | Hello. With the 4K ultra HD video stream, this camera can emit invisible lights that pierce the darkness up to 130 feet. In your condition, you may need to purchase several cameras to cover the monitor area. Please enter this link and reply "Contact the seller" if need further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-23 |
| Is there a sensitivity setting for the trigger to reduce false alarms, such as insects? | 2023-02-25 | Hello. Yes, this 4K smart detection camera can significantly reduce false alarms with its smart person/vehicle detection as well as motion zone settings. You may refer to the video on how to set the smart detection if needed to avoid it. And you can also refer to the below link to set a low sensitivity to reduce the false alarm. https://support.reolink.com/hc/en-us/articles/360003568753 | ReolinkDirect | 2023-02-25 |
| Is there a sensitivity setting for the trigger to reduce false alarms, such as insects? | 2023-02-25 | Yes | Mark Wilkins | 2023-02-25 |
| Is there a power adapter and cord if one does not want to use POE? | 2023-02-23 | Hello. Yes, this 4K security outdoor camera can also be powered by the DC 12V 2/1A adapter(not included) and connect to the network via cable. And the interface specification of the adapter is φ5.5mm 2.1mm10mm. You may purhcase it accordingly if needed. | ReolinkDirect | 2023-02-23 |
| Is tech support available by phone? E-mail can bring delays. | 2023-02-25 | Tech support was convoluted and a pain. Took too long and response was not helpful | Mark Wilkins | 2023-02-25 |
| Once triggered to record, what are the minimum and maximum recording clip times? | 2023-02-25 | Hello. The recording time may depend on the trigger event and the recording setting. You can refer to the below link to set up the duration for it to keep a record after the motion. And it can support pre-record function to make it record 4s-8s before the motion is triggered. https://support.reolink.com/hc/en-us/articles/900000627823 | ReolinkDirect | 2023-02-25 |
| Once triggered to record, will the clip include a view of what happened just before the trigger? | 2023-02-25 | Hello. Yes, this camera can support pre-recording (enable by default), which will make the camera start recording before the event happens. And the pre-recording will last 4-8 secs according to different storage. | ReolinkDirect | 2023-02-25 |
| Once triggered to record, will the clip include a view of what happened just before the trigger? | 2023-02-25 | Yes but it’s not adjustable. Just 15 seconds | Mark Wilkins | 2023-02-25 |
| Can the IP of this camera be made static? | 2023-02-23 | Hello. Yes, you can refer to the below link to set a static IP address for this 4K security camera. https://support.reolink.com/hc/en-us/articles/900000628166 | ReolinkDirect | 2023-02-23 |
| How can I purchase the version with the f=6.0mm lens on Amazon? | 2023-02-05 | Hello. It is regret to tell you that we only sell the RLC-810A with the f=4.0mm lens in our Amazon store currently. | ReolinkDirect | 2023-02-06 |
| Will this camera work on a night owl dvr? | 2023-05-14 | Hi, Reolink cameras are perfectly compatible to Reolink NVR, it's not suggested to add Reolink IP cameras to other brands of NVRs. There could be some compatibility problems since different manufacturers may use different protocols, we couldn't guarantee their compatibility. We recommend that you should choose Reolink NVR when using Reolink cameras. | ReolinkDirect | 2023-05-16 |
| Can this camera be used as a stand alone camera without a DVR? | 2023-06-08 | Absolutely. I've got 3 of these and no DVR. I recommend putting in an SD card so that it can record events. | Crescent Lake Lady | 2023-06-08 |
| Can this camera be used as a stand alone camera without a DVR? | 2023-06-08 | I think it can, once you plug it into a POE switch and can access the camera ip. You will need an sd card for you to view recordings | El Capitan | 2023-06-08 |
| Can this camera be used as a stand alone camera without a DVR? | 2023-06-08 | Hello. Yes, this 4K PoE security camera could be used without an NVR. You can power this camera up with a 12V/1A DC adapter or a PoE switch supporting IEEE 802.3af, 48V active mode. Then connect this camera to your router so that you could access it on Reolink App or Reolink Client. | ReolinkDirect | 2023-06-09 |
| Can I use this with just the app? | 2023-04-01 | Absolutely. | Crescent Lake Lady | 2023-04-02 |
| Can I use this with just the app? | 2023-04-01 | Yes with the app and a computer or a smart phone. You don't need a DVR (Reolink NVR). | Darryl W Boyd | 2023-04-02 |
| Can I use this with just the app? | 2023-04-01 | Hello. Yes, you can just access this outdoor security camera on Reolink App on your phone. As for how to set up this camera via the App, you can check it here: https://support.reolink.com/hc/en-us/articles/360015676214-How-to-Initially-Set-up-Reolink-PoE-Cameras-via-Reolink-App | ReolinkDirect | 2023-04-02 |
| What other apps can be used other than Riolink? Is Riolink the only app which can be used? | 2023-02-23 | Hello. This RLC-810A camera can be added to some third-party software such as Blue Iris, Synology, and Ispy. But we do not guarantee compatibility and recommend using it with the reolink app/client. Any further questions, please contact us via Amazon message. | ReolinkDirect | 2023-02-23 |
| Can the live video be viewed with the app Guarding Expert? | 2023-02-23 | Hello. Sorry that we haven't tested the compatibility issue when adding our camera to the app you mention, can't be sure whether it can work. Reolink App which is specially designed for Reolink cameras/NVR offers totally free and fantastic service for users, not suggested to use the third-party App. | ReolinkDirect | 2023-02-23 |
| I need to order 2 new B800 cables, cannot find anywhere info for customer service. How can I get ahold of customer service? | 2022-12-19 | You use regular internet cable like cat5 or cat6 . I never had issue getting in touch with customer service via their online chat. | Hoydytoydy | 2023-01-09 |
| For night operation does the camera emit any lights that can be seen by humans? | 2022-12-09 | I leave mine off all the time but just turned them on and went out and had a look . I could see them , the look like dim red led's . Depending on your environment if there is a lot of other lights around maybe they wouldn't be visible but in the dark yes I could easily see them from a distance at least 100 feet away and probably a lot farther. | Hoydytoydy | 2023-01-09 |
| Do these require a monthly subscription? For app or cloud | 2023-01-24 | Ours do not. They a very high quality cameras. Ours go to a hard drive, which we can easily go back 12 days and review footage. | Kurt | 2023-01-24 |
| Do these require a monthly subscription? For app or cloud | 2023-01-24 | Hello. No subscription is required to use this outdoor security camera with the Reolink APP, the APP is free. The camera does not support cloud services, you can set the camera to record to the SD card, and you can directly play back the recordings in the SD card on the APP. | ReolinkDirect | 2023-01-24 |
| Do these require a monthly subscription? For app or cloud | 2023-01-24 | No fees. App works from home network and from cellular, friend's home network, etc | ken | 2023-01-24 |
| Do these require a monthly subscription? For app or cloud | 2023-01-24 | No monthly fees of any kind. You can use app on multiple devices and use TV HDMI connected to NVR. You don’t needs cloud either. If you get NVR the hard disk is usually big enough to store a few weeks worth of video from multiple cameras. | vic6334 | 2023-01-24 |
| Do these require a monthly subscription? For app or cloud | 2023-01-24 | Yes for the cloud.. No for the app. | TommieT | 2023-01-24 |
| Do these require a monthly subscription? For app or cloud | 2023-01-24 | No thankfully they don't. They record to the SD card or the Reolink NVR | Manny | 2023-01-24 |
| I don't see 2.8mm(or 6mm. there is only 4mm) version on Amazon. Is there any reason for this? | 2023-02-25 | No reason | Amazon Customer | 2023-02-25 |
| I don't see 2.8mm(or 6mm. there is only 4mm) version on Amazon. Is there any reason for this? | 2023-02-25 | Hello. Sorry that we don't sell the 2.8mm/6mm version of this 4K security camera at the moment. If you have special needs for the lens, please kindly enter this link and reply 'Contact the seller' for further discussion: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-27 |
| What is meant by a two year "limited" warranty? What is limited? | 2023-02-25 | I read the fine print but it would be a pain to send the product back. Coverage is limited. | Mark Wilkins | 2023-02-25 |
| What is meant by a two year "limited" warranty? What is limited? | 2023-02-25 | Hello. You may refer to the below link to check the warranty policy for the Reolink camera. https://support.reolink.com/hc/en-us/articles/900000744566 | ReolinkDirect | 2023-02-25 |
| Does Reolink make a camera that can withstand temperatures below 0 F? | 2022-12-06 | I haven't had any issues with mine. Since it is POE there is no battery in it to cause problems. | Hoydytoydy | 2022-12-06 |
| Does Reolink make a camera that can withstand temperatures below 0 F? | 2022-12-06 | Hello. The operating temperature is -10°C(14°F)~+55°C(131°F). The camera may generate some heat by itself when working, and it might continue to work when the temperature is lower a little than -10℃. But it's suggested to use the camera in the temperature range. | ReolinkDirect | 2022-12-08 |
| I need a network switch for 16 of these cameras, is a switch with 802.3az 54 volts ok? | 2022-11-24 | Hello. This 4K security camera can be powered by the PoE injector/switch which is 802.3af compliant (48V) and supports active mode. | ReolinkDirect | 2022-11-25 |
| May I read the instruction manual before purchasing this camera? | 2023-02-25 | Hello. You can find the user manual in the "Product guides and documents" part of the listing. If you can't find it, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-25 |
| May the user disable AI and still use the camera? | 2023-02-25 | Hello. Yes, you can set the smart detection sensitivity to 0 to disable it via the Reolink app. | ReolinkDirect | 2023-02-25 |
| May the user disable AI and still use the camera? | 2023-02-25 | I am very disappointed with the camera and their assistance with its problems. | Mark Wilkins | 2023-02-25 |
| Is ths a 2 way talk? | 2023-01-31 | No, you can hear but not respond without adding extra equipment. | T E C | 2023-01-31 |
| Is ths a 2 way talk? | 2023-01-31 | No | Jared V. | 2023-01-31 |
| Is ths a 2 way talk? | 2023-01-31 | Not for the RLC-810 that I have | ken | 2023-01-31 |
| Is ths a 2 way talk? | 2023-01-31 | Hello. Please note that this 4K outdoor camera can only support sound recording, and can't support two-way talk. If you need a 4K Poe camera with a 2-way talk function, the RLC-811A is recommended: https://www.amazon.com/gp/product/B09873G7X3 | ReolinkDirect | 2023-02-01 |
| Is ths a 2 way talk? | 2023-01-31 | no It does not. But you can turn on audio to hear | El Capitan | 2023-02-01 |
| Is ths a 2 way talk? | 2023-01-31 | If it is an RLC-810A (which is what I have) the answer is NO. You can listen only (audio is 1-way). | Crescent Lake Lady | 2023-02-01 |
| Added this cam to my rln8-410 v3, current firmware. image appears but can't access advanced settings in cam setup. is this a compatible camera? | 2023-01-09 | I don't know what that device is you are talking about but you can access the camera directly from a web browser or reolink app and change settings of the camera. | Hoydytoydy | 2023-01-09 |
| Added this cam to my rln8-410 v3, current firmware. image appears but can't access advanced settings in cam setup. is this a compatible camera? | 2023-01-09 | Hello. If the hardware version of your RLN8-410 is H3MB18, N2MB02, and N3MB01, this 4K security camera can work with your NVR system. Please upgrade the firmware of the NVR to the latest version to try again. Feel free to contact us via Amazon message if still can't work. | ReolinkDirect | 2023-01-10 |
| Can this camera be used without an NVR? | 2023-02-23 | Hello. Yes, You can directly power this security outdoor camera with a DC 12V/1A power adapter or 48V 802.3afxa0compliant PoE switch and insert the SD card to save the recording video. Then you can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. | ReolinkDirect | 2023-02-23 |
| Can this camera be used without an NVR? | 2023-02-23 | Yes, but I believe you must have an SD card in it. | Crescent Lake Lady | 2023-02-23 |
| Can this camera be used without an NVR? | 2023-02-23 | Yes. The camera is POE (Power over Ethernet); the ethernet cable supplies power to the camera and carries the video. The camera must be connected to a POE switch which delivers power and acts as network switch. It can also be connected to separate POE power supply. In conclusion, therefore, an NVR is not required. | Clarence A. Boyd Jr. | 2023-02-23 |
| Can i turn off the spotlight feature? it goes off all night and i’d like to turn it off but keep the camera on. thx. | 2022-12-08 | Yes, will be in the camera menu options. | D. Mac | 2022-12-08 |
| Can i turn off the spotlight feature? it goes off all night and i’d like to turn it off but keep the camera on. thx. | 2022-12-08 | Hello. Please note that this 4K security camera only has Infrared lights instead of spotlights. If you want to disable the infrared light, please refer to the link below. But that would affect the night vision and detection badly when dark: https://support.reolink.com/hc/en-us/articles/8232642512153 Please contact us via Amazon Message if you have other questions. | ReolinkDirect | 2022-12-09 |
| May one view the live stream remotely as well as save clips remotely from the SD card? | 2023-02-25 | Hello. Yes, as long as it connects to the internet, you can view and download the recording video of this 4K security camera anytime anywhere on the Reolink APP on your Android/iOS phone. | ReolinkDirect | 2023-02-25 |