| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I add more than 8 cameras with another PoE switch? | 2023-03-08 | This NVR only has a capacity of 8 cameras. They have another model available that can handle more. | Dean Norton | 2023-03-08 |
| Can I add more than 8 cameras with another PoE switch? | 2023-03-08 | If you have an 8 camera unit I believe that only 8 cameras will work without Ethernet switches. | Ric Worshill | 2023-03-08 |
| Can I add more than 8 cameras with another PoE switch? | 2023-03-08 | Hello. Afraid no, because of the IP channel distribution, this 8-channel NVR can only work with 8 cameras at maximum. If you would like to add more cameras to the 4 channels spared, you may check RLC-810A: https://www.amazon.com/dp/B07K74GWX5 | ReolinkDirect | 2023-03-10 |
| How many watts are the cameras? | 2022-12-09 | Hello. The standard power consumption of each camera is <8 W, four cameras are <32W. The consumption is affected by the status of infrared lights, master chips and sensors, etc. If you have any concerns, please contact us by Amazon message. | ReolinkDirect | 2022-12-10 |
| Can power and camera reset leads be cut off? | 2023-03-09 | Hello. Please do not remove the pigtail,as it will affect the future warranty. if you want to hide the tail cables, you can consider buying a Reolink junction Box. Here is the link to junction box B10: https://www.amazon.com/gp/product/B07TPLYG5H | ReolinkDirect | 2023-03-10 |
| Do the runs have to be continuous between NVR and camera, or can you link 2, 100 ft cables together w/ a female/female coupling? | 2023-03-27 | Hello. If you want to run the ethernet cable between the camera and the NVR, the cable needs to be continuous. Reolink PoE cameras support T-568B connectorsxa0andxa0CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. And the maximum length of the cable is 80 meters (about 262 feet). | ReolinkDirect | 2023-03-28 |
| Do the runs have to be continuous between NVR and camera, or can you link 2, 100 ft cables together w/ a female/female coupling? | 2023-03-27 | Hi, you can use poe switch/poe injector to connect the system. We have new released poe injector you may like to consider: https://www.amazon.com/dp/B0BW2X356G | ReolinkDirect | 2023-04-15 |
| Is it possible to add different camera brand(lorex) to this NVR? | 2023-06-12 | No | Hafzallah | 2023-06-13 |
| Is it possible to add different camera brand(lorex) to this NVR? | 2023-06-12 | Hi, it is not recommended to add non-Reolink cameras to Reolink NVRs as compatibility cannot be guaranteed. We recommended adding Reolink cameras to work with Reolink NVRs. | ReolinkDirect | 2023-06-15 |
| Can this be run as a dedicated system, without using Wifi or the app? | 2023-01-18 | Yes, it is self contained. Hook up a monitor and you are good to go. | Dean Norton | 2023-01-18 |
| Can this be run as a dedicated system, without using Wifi or the app? | 2023-01-18 | Hello. Yes, this 4K security camera system can be run as a dedicated system, and it does not support WIFI connection. You could connect this system to a monitor via HDMI cable, there is a HDMI cable provided in the package. How to set it up with a monitor, you could refer to https://support.reolink.com/hc/en-us/articles/900005458466 | ReolinkDirect | 2023-01-19 |
| Can this be run as a dedicated system, without using Wifi or the app? | 2023-01-18 | Yes if it is PoE. You can connect a monitor to it for viewing video. The app is really cool if you have internet. | Ric Worshill | 2023-01-19 |
| Can this be run as a dedicated system, without using Wifi or the app? | 2023-01-18 | Yes you can add a monitor via hdmi, view live or playback | Pat Pending | 2023-01-19 |
| I ordered the rlk8-800b4 advertised with smart detection but i got the b800 cameras with hw. no. ipc_5158mp8m. can these be upgraded or get swapped? | 2023-01-17 | Hello. The camera model name in the kit RLK8-800B4 should be B800. You may send us the firmware version of your cameras via Amazon message, we'd like to further check if there is a latest firmware version for the cameras. Please click this link and reply "Contact the seller". https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-18 |
| How is the motion detection on this system? Are there many false alarm alerts for bugs and shadows? | 2023-04-18 | Hello. The cameras in this kit support smart( person/ vehicle) detection, they can effectively reduce false alarm alerts for bugs and shadows. | ReolinkDirect | 2023-04-22 |
| Do you have a ptz camera with optical zoom that will work with this system? | 2023-01-10 | Reolink has one on their site. | Ric Worshill | 2023-01-10 |
| Do you have a ptz camera with optical zoom that will work with this system? | 2023-01-10 | There are 2 PTZ POE cameras that work with this. Search for Reolink PTZ to find them. I have the RLC-823A which works fine. | J. Sledge | 2023-01-10 |
| Do you have a ptz camera with optical zoom that will work with this system? | 2023-01-10 | Hello. Yes, we will recommend you RLC-823A which is a 4K PTZ camera, PoE Camera with 5X optical zoom and auto tracking: https://www.amazon.com/dp/B095H2BBWZ | ReolinkDirect | 2023-01-11 |
| Can i install it without ever using a computer or monitor? i know i can monitor on the app or remotely, but initial setup ok without any computer? | 2022-12-08 | You don’t need a computer. Just plug in an HDMI cable from the NVR to a tv or monitor and use the included mouse to navigate the setup menu on the NVR. | Dean Norton | 2022-12-08 |
| Can i install it without ever using a computer or monitor? i know i can monitor on the app or remotely, but initial setup ok without any computer? | 2022-12-08 | Yep, you can attach a VGA monitor to the NVR, and a keyboard/mouse to do all the setup from the NVR as I recall. | Chupacabra | 2022-12-08 |
| Can i install it without ever using a computer or monitor? i know i can monitor on the app or remotely, but initial setup ok without any computer? | 2022-12-08 | Yes, the DVR acts as the "computer" in this system. Everything you need is in the box. | Bo | 2022-12-08 |
| Can i install it without ever using a computer or monitor? i know i can monitor on the app or remotely, but initial setup ok without any computer? | 2022-12-08 | Hello. Yes, you can initially set up this 4K security camera system via the Reolink app on your phone only, no need for the computer. If needed, you can refer to the below link to learn how to set up the NVR system via the Reolink app. https://support.reolink.com/hc/en-us/articles/360022775313 | ReolinkDirect | 2022-12-09 |
| Can i install it without ever using a computer or monitor? i know i can monitor on the app or remotely, but initial setup ok without any computer? | 2022-12-08 | I believe that you will need a mouse and a monitor or HDMI connected to a TV so you can set the unit up properly. | Ric Worshill | 2022-12-09 |
| What camera can i add to this unit to really see license plates | 2023-04-26 | I’ve always wondered myself. Some images are more crisp on a better monitor sometimes. | customer | 2023-04-26 |
| What camera can i add to this unit to really see license plates | 2023-04-26 | Hello. The viewing distance of the camera to the license plate is determined by the lens of the camera and distance. For the cameras with a 4.0mm lens in the kit RLK8-800B4, the viewing angle of 80 degrees allows you to read a license plate within 13 ft. If you want to add another camera that allows you to see a license plate better, you may choose a camera RLC-823A, and its lens is adjustable to 2.7-13.5mm, refer to https://support.reolink.com/hc/en-us/articles/360005087394. | ReolinkDirect | 2023-04-27 |
| Does this system have two-factor authentication? | 2023-04-26 | Yes | customer | 2023-04-26 |
| Does this system have two-factor authentication? | 2023-04-26 | Hello. Yes, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-27 |
| Funciona en otros paises? | 2023-03-27 | Si sirve en otros países porque es un sistema que a pesar quebtrabaja con Internet viene con el NVR el cual tiene un disco duro integrado y solo necesita alimentación para el nvr ya que las cámaras pueden alimentarse por medio del cable de red y también tiene una entrada ac en cada una de las cámaras de las dos formas se las puede dar alimentación. Ya tengo este sistema mas de 2 años y nunca ma ha fallado también tiene muchas opciones de reconocimiento y niveles de calidad del video para más fluidez cuando lo controlas desde tu teléfono y es fácil de configurar en cualquier dispositivo. | José Carabajo | 2023-03-27 |
| Funciona en otros paises? | 2023-03-27 | En cualquier pais del mundo solo necesita wifi para que te puedas conectar a ellas | Henry Francois Andrade | 2023-03-27 |
| Funciona en otros paises? | 2023-03-27 | Hola. Sí, este sistema de cámaras de seguridad de vigilancia 4K no tiene restricciones territoriales. Tenga en cuenta que incluiremos un adaptador de CC de 52 V de tipo estadounidense en el paquete, cuyo voltaje de entrada del adaptador de alimentación de CC Reolink es de 100 ~ 240 V. Es posible que deba usar el adaptador convertidor si lo usa en un país diferente. | ReolinkDirect | 2023-03-28 |
| Can the cameras plug into a receptacle? Not interested in PoE | 2023-03-12 | No. All of the POE cables from the cameras plug into the DVR, that unit records and also has an HDMI cable to the monitor. | Bob R. | 2023-03-13 |
| Can the cameras plug into a receptacle? Not interested in PoE | 2023-03-12 | Yes you can, but you will need to purchase your own compatible power source. However, since you need to plug in an ethernet cable to connect to the NVR, why would you want another separate power source? | Dee | 2023-03-13 |
| Can the cameras plug into a receptacle? Not interested in PoE | 2023-03-12 | Hello. Yes, the camera in this 4K security system can also be powered by the DC 12V 2/1A adapter (not included). | ReolinkDirect | 2023-03-14 |
| Is the listed working temp for the cameras or the NVR? | 2023-03-26 | Hello. The working temperature for the Reolink Poe camera is -10°C~+55°c(14°F-131°F) and for NVR is 10°C~ + 45°C (14°F~113°F). | ReolinkDirect | 2023-03-28 |
| do i need an app for this to work? | 2023-03-26 | Well it has monitor outputs if you just want to connect it to a TV or computer monitor. You can configure it all from the NVR if you want. That being said, the app(s) make it more useful but it's not necessary to use them. | Chupacabra | 2023-03-26 |
| do i need an app for this to work? | 2023-03-26 | No, you do not need an app for this system to work. However, if you want to monitor activity away from home, you can download the ReoLink app to your phone and monitor activity. | Wulfgar | 2023-03-26 |
| do i need an app for this to work? | 2023-03-26 | No you don’t need an app to have this record you can access the videos from the nvr However there is a Reolink app and you can play back and save all videos from the nvr to your phone and watch live video. This is only possible if you hook the nvr up to the internet tho. | Rex R. | 2023-03-26 |
| do i need an app for this to work? | 2023-03-26 | Yes | Ric Worshill | 2023-03-26 |
| do i need an app for this to work? | 2023-03-26 | No, it’s as simple as plug and play. It’s a great product. | John Reichelt | 2023-03-26 |
| do i need an app for this to work? | 2023-03-26 | You will need the app on your smart phone to view the live feed from the cameras. On the hardwired monitor which is connected via an HDMI cable, you will view the cameras directly. | Bob R. | 2023-03-26 |
| do i need an app for this to work? | 2023-03-26 | Hello. It may depend on the function you need. If you only need to check this 4K security camera via the monitor, please connect the NVR to your TV via HDMI/VGA cable, no software is required. You can download the free Reolink app and connect the NVR to the network if you need to check this system on your phone remotely. | ReolinkDirect | 2023-03-28 |
| Can you attach a wireless ethernet adapter for the nvr to link up to router ? | 2023-05-17 | Hi, sorry that we didn't test the wireless Ethernet adapter for the NVR to link to router, and we are afraid can not provide a proper suggestion for you. It is recommended that you could connect the NVR to the router via an Ethernet cable directly to make it connect to Internet. | ReolinkDirect | 2023-05-19 |
| 2tb will record 30 day ? Or i need to buy more tb | 2023-06-11 | With 4 cameras and audio the 2TB last about 10-14 days. | Bo | 2023-06-11 |
| 2tb will record 30 day ? Or i need to buy more tb | 2023-06-11 | From experience, a 2 TB is good enough for one week so I would assume you would need 8 TB I would assume. | Hafzallah | 2023-06-13 |
| 2tb will record 30 day ? Or i need to buy more tb | 2023-06-11 | Hello. For this 4K surveillance security system, 2TB is not enough to record for 30 days. Please refer to https://support.reolink.com/hc/en-us/articles/360006073894 for more information. You may expand the recording capacity of the system by referring to https://support.reolink.com/hc/en-us/articles/360005091374/ | ReolinkDirect | 2023-06-14 |
| Can the nvr be connected to a ups so the camera continue to record if there is a power outage. What size ups do I need to continue to record during g | 2022-12-10 | Yes, a UPS will definitely keep your cameras going during a power outage. Size of the UPS really would depend on how long you want to keep it going. If you don't have power outages often, it's probably not a necessary item. However, a UPS is a great idea for the NVR | Dee | 2022-12-10 |
| Can the nvr be connected to a ups so the camera continue to record if there is a power outage. What size ups do I need to continue to record during g | 2022-12-10 | Hello. We cannot ensure that. The system needs a constant power supply and there is no extra port for UPS. If connect the UPS directly, please make sure it is DC 48V/1.875-2.5A. For more information, please contact us via Amazon Message. | ReolinkDirect | 2022-12-13 |
| Can i access the nvr & cameras remotely through the internet on my android phone ? assuming i can get on the net? | 2023-04-05 | With the Reolink app you should be able to access with Wifi and cellular data ! As long as you DVR is connected to your home network | Heath Van Well | 2023-04-05 |
| Can i access the nvr & cameras remotely through the internet on my android phone ? assuming i can get on the net? | 2023-04-05 | you can if you have any question contacl Reolink support team they help you thanks | Hana no pasu | 2023-04-05 |
| Can i access the nvr & cameras remotely through the internet on my android phone ? assuming i can get on the net? | 2023-04-05 | Of course. You have to download the app and your good to go. Everything is transmitted in real time. Each camera is available to view, via the app. | Bob R. | 2023-04-06 |
| Can i access the nvr & cameras remotely through the internet on my android phone ? assuming i can get on the net? | 2023-04-05 | Yes you can through the mobile app. | Dean Norton | 2023-04-06 |
| Can i access the nvr & cameras remotely through the internet on my android phone ? assuming i can get on the net? | 2023-04-05 | Yes | Sea Lion | 2023-04-06 |
| Can i access the nvr & cameras remotely through the internet on my android phone ? assuming i can get on the net? | 2023-04-05 | As long as you have the ReoLink app and you have internet access, you can access live feed and playback recorded content. | Dee | 2023-04-06 |
| Can i access the nvr & cameras remotely through the internet on my android phone ? assuming i can get on the net? | 2023-04-05 | Hello. Yes, please make sure the NVR has access to the Internet. Then you can view the nvr & camerasxa0 remotely (with 3G / 4G / 5G data or connect the devices with another WLAN that has access to the Internet) via Reolink APP or PC client. | ReolinkDirect | 2023-04-11 |
| What are the risks of running the camera in temps lower and higher than their recommended temp range? | 2023-04-17 | follow owner menu | Hana no pasu | 2023-04-17 |
| What are the risks of running the camera in temps lower and higher than their recommended temp range? | 2023-04-17 | I live in Mn and it gets very cold in the winter. I never had any issues with them. -10 to -20 sometimes and they always function. | Damon | 2023-04-17 |
| What are the risks of running the camera in temps lower and higher than their recommended temp range? | 2023-04-17 | In extreme temperatures all electronics fail. You can shield them from the temperatures but when exposed they will fail. Connections with severe. Lenses will warp or crack, diodes will pop, and power will arc and fry💀 | TonyModMan | 2023-04-17 |
| What are the risks of running the camera in temps lower and higher than their recommended temp range? | 2023-04-17 | Hello! The experimental working temperature of this security camera system is -10℃~+55℃ (14°F~131°F). It can be lower in reality. Even if the temperature is so low that the camera stops working, it would recover when thaws. Normally the camera would not be damaged by low temperatures. And though the camera casing might be a little hot for your hands to touch after it reaches 50℃, the temperature is still very far below the IPC's limit of the working temperature (85℃). Please move the product to a well-ventilated environment. | ReolinkDirect | 2023-04-18 |
| I want to be able to monitor the visual and audio events from my dog in the backyard, not eliminate them. Would I be able to do that? | 2023-05-07 | Yes, it will monitor all activities | Pat Pending | 2023-05-07 |
| I want to be able to monitor the visual and audio events from my dog in the backyard, not eliminate them. Would I be able to do that? | 2023-05-07 | We monitor 24/7 . I wasn’t interred in audio but if I remover right you can. Look at the system and read all the details. I’m sure you can. | John Reichelt | 2023-05-07 |
| I want to be able to monitor the visual and audio events from my dog in the backyard, not eliminate them. Would I be able to do that? | 2023-05-07 | Yes. the camera can be adjusted to activate when an animal is in the IR field. The cameras have a microphone to hear sounds. The monitor DVR can be set to alert you when motion or sound is detected. | Ric Worshill | 2023-05-08 |
| I want to be able to monitor the visual and audio events from my dog in the backyard, not eliminate them. Would I be able to do that? | 2023-05-07 | The answer is yes you can have it set for any motion or person, vehicle or pet | Hafzallah | 2023-05-08 |
| I want to be able to monitor the visual and audio events from my dog in the backyard, not eliminate them. Would I be able to do that? | 2023-05-07 | Yes | TonyModMan | 2023-05-09 |
| I want to buy and add 10TB storage hard drive. Will this work? | 2022-12-21 | Hello. Afraid not since the capacity of a single hard drive should not exceed 6TB. If you want to expand the capacity for this 4K security camera system, you can add another external HDD to the NVR via eSATA port and replace the original one with the large HDD, which can totally be expanded to 12TB in maximum. How to add storage space to the NVR, please refer to here:https://support.reolink.com/hc/en-us/articles/360005091374 | ReolinkDirect | 2022-12-21 |
| I want to buy and add 10TB storage hard drive. Will this work? | 2022-12-21 | I want to say the manual says it can have two (2) 6 TB hard drives for a total of 12 external. I’m guessing 1 ten (10) would work as well. | Bo | 2022-12-21 |
| I want to buy and add 10TB storage hard drive. Will this work? | 2022-12-21 | I believe 6TB is the max. | Dean Norton | 2022-12-21 |
| Yo quiero compar este systema pero mi pregunta es: Cuanto tiempo puedo estar viendo en vivo en mi celular porfavor una respuesta antes de comprar | 2023-04-10 | Hola. Puede verificar la transmisión de video en vivo 24 * 7 de esta cámara de seguridad 4K a través de la aplicación Reolink en su teléfono si lo necesita. No hay límite sobre cuánto tiempo puede verificar la transmisión de video en vivo para este sistema NVR. ------ Hello. You can check the 24*7 living video stream of this 4K security camera via the Reolink app on your phone if you need it.xa0 There is no limitation on how long you can check the living video stream for this NVR system. | ReolinkDirect | 2023-04-15 |
| It says in the description for the rlk8-800b4 that it supports motion and vehicle detection but i can't find this setting anywhere. what am i missing? | 2023-01-17 | On my NVR this is in Settings under: Camera, Detection, Settings. | Bob | 2023-01-17 |
| It says in the description for the rlk8-800b4 that it supports motion and vehicle detection but i can't find this setting anywhere. what am i missing? | 2023-01-17 | Video could not be loaded | ReolinkDirect | 2023-01-17 |
| It says in the description for the rlk8-800b4 that it supports motion and vehicle detection but i can't find this setting anywhere. what am i missing? | 2023-01-17 | 1. click on playback 2. click on Alarms only. 3. select type of alarm to view. | Tracker chris | 2023-01-17 |
| Will 2x 6tb wd purple work okay with this system? looking to upgrade the storage and just want to confirm that the max tb is still 2x 6tb for 12tb tot | 2022-12-15 | Hello. Yes. For the RLN8-410 Reolink security system recorder, the single HDD capacity is up to 6TB, up to 12 TB in total . | ReolinkDirect | 2022-12-16 |
| Can i connect a wireless mouse instead of the wired one that comes with? | 2023-01-03 | Yes, you can. I'm using a Microsoft Arc mouse. Works perfectly. I hard wired it thru the wall with a USB cable along with the HDMI cable to a wall plate. Very clean. | Bob R. | 2023-01-03 |
| Can i connect a wireless mouse instead of the wired one that comes with? | 2023-01-03 | Hello.xa0Wexa0arexa0notxa0surexa0ifxa0otherxa0brands'xa0wirelessxa0mousexa0isxa0compatiblexa0withxa0Reolinkxa0NVR.xa0Wexa0willxa0recommendxa0youxa0Reolinkxa0wirelessxa0mouse:xa0https://www.amazon.com/dp/B08TC6LB44.xa0Butxa0itxa0isxa0currentlyxa0outxa0ofxa0stockxa0andxa0estimatedxa0toxa0bexa0availablexa0aroundxa0thexa0endxa0ofxa0January. | ReolinkDirect | 2023-01-04 |