| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Would this work with a zosi poe nvr system? | 2021-05-28 | I am happy with Reolink if u want to used different brand nvr go to Reolinks website or contact the Reolink to find out about integration with other brands. Good luck. | Amazano | 2021-05-29 |
| Would this work with a zosi poe nvr system? | 2021-05-28 | Hello, we're afraid that D400 can only work with Reolink PoE NVR. | ReolinkDirect | 2021-06-01 |
| Will it work with a La View system? | 2021-12-28 | Hello, we don't recommend you use Reolink PoE cameras with the system from other brands. Since different suppliers may use different protocols, it may cause some compatibility issues when you adding Reolink cameras. | ReolinkDirect | 2021-12-29 |
| Is this camera ndaa compliant? | 2021-10-01 | I think so. for further Information call by phone or contact via an email to reolink corp. | Amazano | 2021-10-01 |
| Is this camera ndaa compliant? | 2021-10-01 | I am so sorry that this camera D400 is not ndaa compliant | ReolinkDirect | 2021-10-01 |
| Is this camera ndaa compliant? | 2021-10-01 | This is what I read. Reolink is owned by Shenzhen Baichuan Security Technology Co Ltd and they are not subject to the Federal government ban imposed through the National Defense Authorization Act (NDAA). I guess that sums it up but it will impossible for installers to know who actually is providing the parts in China. | Saji | 2022-02-18 |
| Is this camera ndaa compliant? | 2021-10-01 | In order to be sold in the US, they have to be NDAA Compliant. | Perry A. | 2022-04-06 |
| Which junction box is compatible with this camera? (that is not overly big) | 2023-05-18 | What we do works perfectly is, use a outdoor metal round box and a blank weatherproof cover....drill 1/2" hole in center of the cover if it doesn't have a KO. use flat screws on cover, and it finishes nicely | Steven Zucker | 2023-05-18 |
| Which junction box is compatible with this camera? (that is not overly big) | 2023-05-18 | Juction box with 4 outlets will be enough for using: reolink dvr, monitor, | Amazano | 2023-05-18 |
| I am using with 106ft of cat 6 cable and its not working. Does this need POE injector for MORE power than what is supplied by NVR? | 2021-11-14 | Well of course they do! That's what the p in PoE means:power! Ultimate Power is unlocked at level 20! Good ruck players! | joey | 2021-11-14 |
| I am using with 106ft of cat 6 cable and its not working. Does this need POE injector for MORE power than what is supplied by NVR? | 2021-11-14 | Yes, they are POE. They can also be powered by an external barrel power adapter, but either way need more power than standard Ethernet can offer. | Derek G | 2021-11-14 |
| I am using with 106ft of cat 6 cable and its not working. Does this need POE injector for MORE power than what is supplied by NVR? | 2021-11-14 | Lol 106 feet is pushing it, max it would take is 25/30 feet. You would need a booster. | Brian | 2021-11-14 |
| I am using with 106ft of cat 6 cable and its not working. Does this need POE injector for MORE power than what is supplied by NVR? | 2021-11-14 | Yes that length is too long. | Pat Pending | 2021-11-14 |
| I am using with 106ft of cat 6 cable and its not working. Does this need POE injector for MORE power than what is supplied by NVR? | 2021-11-14 | Cat 6 is cable that's more reliable at higher speeds than Cat 5 or Cat 5e, Cat 5e cable is enhanced to reduce interference so that it can reliably deliver gigabit speeds. maybe your cat 5 terminal is broken or so. good luck. | Amazano | 2021-11-15 |
| I am using with 106ft of cat 6 cable and its not working. Does this need POE injector for MORE power than what is supplied by NVR? | 2021-11-14 | Hello, please make sure the CAT6 cable you're using is an 8PIN one with T-568B connectors, and the NVR you're using is Reolink PoE NVR. You can also use the 1M cable that comes with the camera to test it out. For any further assistance, please feel free to contact us via Amazon Message. | ReolinkDirect | 2021-11-15 |
| I am using with 106ft of cat 6 cable and its not working. Does this need POE injector for MORE power than what is supplied by NVR? | 2021-11-14 | It does need a POE source. 106Ft should be within tolerances but if you are coming from a POE switch, the ports "might not" have enough power to push that far. | TCB47 | 2021-11-15 |
| Nesesita una cámara Reolink sin audio que modelo compro | 2023-04-18 | Hello. All Reolink cameras can record audio, if you don't want the camera to display audio, you could disable it. The product D400 are you checking should work with the Reolink NVR system, it cannot be used separately. | ReolinkDirect | 2023-04-21 |
| Can this camera mount to a box like the other others can? | 2021-04-19 | I'm sure it can | jesse wellman | 2021-04-19 |
| Can this camera mount to a box like the other others can? | 2021-04-19 | It can be mounted to any flat surface whose sides are greater than the diameter of the camera's footprint. Basic 5th grade geometry. | joey | 2021-04-20 |
| Can this camera mount to a box like the other others can? | 2021-04-19 | I have one on a 4x4 box and used a blank cover and drilled for the screws and wire | Jim Beckett | 2021-04-20 |
| Can this camera mount to a box like the other others can? | 2021-04-19 | Hello, if "box" refers to a junction box, then the camera can be mounted on it. | ReolinkDirect | 2021-04-21 |
| I am using the d400 with my pc windows using the reolink client software, not with a nvr. however, the stream and recordings is only 360p. why? | 2023-02-11 | Hello. Please refer to the link below to change the stream mode in living view to see whether you can check the 4MP video. https://support.reolink.com/hc/en-us/articles/900003580466 If still can't work, you may enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-15 |
| If mounted on the wall at shoulder height, can the camera lens be rotated 90 degrees to capture footage in the correct orientation? | 2022-11-12 | This camera can be mounted on any flat surface and orientated to view as necessary. The camera can be turned 360 degrees inside the housing bracket to any position that is desired. I hope this helps you out. | Hooch (Retired USMC) | 2022-11-12 |
| If mounted on the wall at shoulder height, can the camera lens be rotated 90 degrees to capture footage in the correct orientation? | 2022-11-12 | Yes | Derek G | 2022-11-12 |
| If mounted on the wall at shoulder height, can the camera lens be rotated 90 degrees to capture footage in the correct orientation? | 2022-11-12 | Not 90 degrees but 180. I've used these cameras on multiple businesses and they are very good. | jeff | 2022-11-12 |
| If mounted on the wall at shoulder height, can the camera lens be rotated 90 degrees to capture footage in the correct orientation? | 2022-11-12 | yes you can rotate it up to 180o | Amazano | 2022-11-13 |
| If mounted on the wall at shoulder height, can the camera lens be rotated 90 degrees to capture footage in the correct orientation? | 2022-11-12 | Hello. You can rotate the lens of the camera. Please contact us through Amazon message so that we can better understand your installation needs and further help you. | ReolinkDirect | 2022-11-13 |
| If mounted on the wall at shoulder height, can the camera lens be rotated 90 degrees to capture footage in the correct orientation? | 2022-11-12 | It should be able to, it is a ball camera in a socket basically. I have a few that are close to 90• | Tyler Dodd | 2022-11-14 |
| If mounted on the wall at shoulder height, can the camera lens be rotated 90 degrees to capture footage in the correct orientation? | 2022-11-12 | You do not need to rotate the camera itself. In the NVR setting, you can select “mirror” and “flip image” to obtain the proper orientation. | Jeff D | 2023-02-07 |
| Does this camera support rtsp? | 2023-04-10 | Hello. No, this add-on security camera needs to work with Reolink NVR and can't support RTSP when working alone. If you have added this camera to the Reolink NVR, you can add the camera system to some third-party software via RTPS/RTMP. And if you prefer a similar camera that can support RTSP, the RLC-520A is recommended. https://www.amazon.com/gp/product/B08LKC9BJ8/ | ReolinkDirect | 2023-04-10 |
| Does this camera support rtsp? | 2023-04-10 | No. You need something to manage the streams to storage and then manage the stored media. Meaning, the cameras don't record but have the capacity for an SD card or can stream to software or a device that has the capacity to store the media and play it back. The cameras do not do this by themselves. These are ip cameras so you need either software or a device to stream from them. | joey | 2023-04-10 |
| We live where temps get well below zero without wind chill. Would these work outside in temps as low as -30* F? | 2021-12-24 | Mine work fine in an 0 environment but you may check out Reolink's website for more information. goodluck. | Amazano | 2021-12-24 |
| We live where temps get well below zero without wind chill. Would these work outside in temps as low as -30* F? | 2021-12-24 | We usually have a week or two of -10 to -20F every winter where I live and mine have been just fine. | Derek G | 2021-12-24 |
| We live where temps get well below zero without wind chill. Would these work outside in temps as low as -30* F? | 2021-12-24 | We live in Wisconsin and there are times when it does get colder than -30 with the wind chill. The camera works fine. | Ray P | 2021-12-24 |
| We live where temps get well below zero without wind chill. Would these work outside in temps as low as -30* F? | 2021-12-24 | Hello, the working temperature of the camera is -10℃~+55℃ (14°F~131°F). Though it can work a little below the 14°F since it can produce some heat during its operation, we're afraid it won't be able to handle low temperatures like -30°F. Any further questions, please feel free to contact us via Amazon Message. | ReolinkDirect | 2021-12-28 |
| How good is the mic? | 2022-04-02 | If your system have sound. Is clear and laoud. | jose m quinones | 2022-04-02 |
| Hello i have your nvr system with outdoor cams, the cams can't handle any weather. All my cams that are exposed to weather have stopped working.. | 2022-03-31 | Sorry to hear that, I have about a dozen of them all outside, in all temperatures 100 degrees to minus 20 and never had a problem. I swear there the best cameras money can buy. | W.A. S. | 2022-03-31 |
| Hello i have your nvr system with outdoor cams, the cams can't handle any weather. All my cams that are exposed to weather have stopped working.. | 2022-03-31 | All of my cameras are attached to the soffits, out of the direct rain. I’ve had them out for 2 years, without any problems. | Ray P | 2022-03-31 |
| Hello i have your nvr system with outdoor cams, the cams can't handle any weather. All my cams that are exposed to weather have stopped working.. | 2022-03-31 | There is no question being asked for which to answer. Howrver, none of my cameras which are exposed to weather have failed. One precaution I was wise enough to take was adding a sleeve of shrink wrap over the network connection from the camera to the network cable. I used the kind that has heat activated glue inside of them so as to form a water tight seal around it. I got them from Lowes. | joey | 2022-04-01 |