| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Camera mounting or styles for (Front, sides, rear) of campervan is my question for most flush, recessed & covert? | 2023-06-19 | There cameras can be mounted anywhere | frank | 2023-06-20 |
| Camera mounting or styles for (Front, sides, rear) of campervan is my question for most flush, recessed & covert? | 2023-06-19 | Not suitable for heavy duty mount with the smaller camera because it is a turn twist lock. They have heavy duty out door version , but it quite large. | DragronFruit | 2023-06-20 |
| Will Cat5E work? | 2023-02-06 | Yes it is more than enough. And it is what I used on my install. | Amazon Customer | 2023-02-06 |
| Will Cat5E work? | 2023-02-06 | I have mine running over cat5E and have not had any issues. | Stephen L. | 2023-02-06 |
| Will Cat5E work? | 2023-02-06 | Hello. Yes, Reolink cameras support T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. And we will include 4*18m ethernet cable and 1*1m Network Cable inside the package. And you can also find the 30m cable from the link below: https://www.amazon.com/gp/product/B08NT199NQ | ReolinkDirect | 2023-02-07 |
| What form factor hard drive do these take? 2.5" or 3.5"? | 2022-12-06 | I will say 3.5 I doubt they put in a 2.5 SSD Can ask them directly wont hurt a try I may be wrong | LUIS | 2022-12-06 |
| What form factor hard drive do these take? 2.5" or 3.5"? | 2022-12-06 | Hello. There is a 3.5 Inch hdd inside this Smart 5MP Home Security Camera System. And if you want to expand the capacity, you can also install an external HDD (up to 6TB) to the NVR via the eSATA port. | ReolinkDirect | 2022-12-08 |
| How do I get these cameras to stop drooping after getting them into position? | 2022-12-14 | Hello. Normally, it will keep stable after manually adjusting the angle. Please contact us by Amazon message if you need further help. | ReolinkDirect | 2022-12-14 |
| I see conflicting answers to this question. will the reolink wifi doorbell work with this reolink nvr. rlk8-520d4-5mp. yes or no? | 2023-04-12 | Yes it will. I have the door bell with this system | Ricky | 2023-04-12 |
| I see conflicting answers to this question. will the reolink wifi doorbell work with this reolink nvr. rlk8-520d4-5mp. yes or no? | 2023-04-12 | Honestly, I don't see why it wouldn't. If you can use the same app to view the doorbell camera and other cameras, it should work. Wouldn't hurt to try it. I'd try it, see if it works before installing and then if it doesn't do what you want, return. | Rendell | 2023-04-12 |
| I see conflicting answers to this question. will the reolink wifi doorbell work with this reolink nvr. rlk8-520d4-5mp. yes or no? | 2023-04-12 | Hello. Yes, this Security Camera Outdoor system for your new purchase can work with the Reolink doorbell camera. If you have purchased it before, please make sure the hardware version for this NVR is H3MB18, N2MB02, or N3MB01 and upgrade with the latest firmware version. Otherwise, the doorbell camera can't support two-way talk and person/vehicle detection if adding to the NVR. | ReolinkDirect | 2023-04-15 |
| Nvr ethernet port stopped working after power outage rendering remote viewing unusable. is it posible to use an usb/ethernet adapter as a solution? | 2023-03-28 | No USB wiil not work. get an poe switch plug into poe port on nvr and network (internet) cable to poe switch. You be going through poe switch for internet. | donald dugas | 2023-03-28 |
| Nvr ethernet port stopped working after power outage rendering remote viewing unusable. is it posible to use an usb/ethernet adapter as a solution? | 2023-03-28 | Hello. Afraid no, this NVR can only access network connection via the network port in the back of the NVR. Reolink provides a 2-year warranty on this home security camera system under Reolink Warranty Policy. Please enter this link and reply 'Contact the seller' for further assistance. | ReolinkDirect | 2023-04-04 |
| Do these camera have full motion adjustability through the app? | 2022-12-17 | The cameras 5mp 8ch nvr here can only zoom in they are not ptz cameras. You can zoom in and hear audio and play back on the app. | donald dugas | 2022-12-18 |
| Do these camera have full motion adjustability through the app? | 2022-12-17 | Hello. Yes, you can live view, playback and manage all the camera settings through the app. | ReolinkDirect | 2022-12-19 |
| Is there a subscription to use the app? Does playback work on phone app and does it cost extra? | 2022-12-13 | We have remote access thru app and there is no cost. I have it on my iPad. My son has it on his iPhone. I think you can only playback for a week before it records over it but I’m not sure about the length of time. | DG Oswalt | 2022-12-13 |
| Is there a subscription to use the app? Does playback work on phone app and does it cost extra? | 2022-12-13 | Hi. No subscription is needed. You can easily add the system on Reolink APP by scanning the code on the NVR recorder. It is totally free to manage the system, live-view and playback on Reolink APP/Client. | ReolinkDirect | 2022-12-13 |
| Is there a subscription to use the app? Does playback work on phone app and does it cost extra? | 2022-12-13 | no cost for app play back remote or local. A subs is needed if you store video in the cloud. | DragronFruit | 2022-12-13 |
| Is there a subscription to use the app? Does playback work on phone app and does it cost extra? | 2022-12-13 | No subscription. Playback works on the phone with audio if you choose. | Me | 2022-12-13 |
| Is there a subscription to use the app? Does playback work on phone app and does it cost extra? | 2022-12-13 | No subscription to use the app. Yes, you can playback on the app. | Merlin's Gal | 2022-12-13 |
| Is there a subscription to use the app? Does playback work on phone app and does it cost extra? | 2022-12-13 | no subscrition necessary to use the app.. | mario j. dos reis | 2022-12-13 |
| Is there a subscription to use the app? Does playback work on phone app and does it cost extra? | 2022-12-13 | No subscription for playback. However I think they do offer cloud only if you want it | Ricky | 2022-12-13 |
| My system is not playing sound. My app shows volume up but no sound coming from cameras at all when viewing. What do we need to do? | 2023-06-11 | I don’t know if you are using an android or iPhone or even if there is a difference between the two when using the app. I use an iPhone and when you are looking at an individual camera there is a small speaker icon that will have an x in front of it . You have to press it to hear sound. | Amazon Customer | 2023-06-11 |
| My system is not playing sound. My app shows volume up but no sound coming from cameras at all when viewing. What do we need to do? | 2023-06-11 | Hello. Please ensure your phone volume is turned on and ensure the cameras are enabled to record audio. Please refer to https://support.reolink.com/hc/en-us/articles/900000545363/ for troubleshooting. For more details, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-06-14 |
| What is the latest model/version of NVR? and does this bundle include it? | 2023-01-21 | Hello. The NVR included in this set is a new version of the NVR, which is fully compatible with the camera in the set, please rest assured. If you have any concerns, please contact us by Amazon message:https://www. amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-21 |
| Will wireless work in conjunction with a couple of wireless cameras | 2023-04-17 | yes , should be no issue. | DragronFruit | 2023-04-17 |
| Does this system rlk8-520d4-5mp work with the poe trackmix? | 2023-03-07 | Hello. Currently, 8 channels NVRs with the hardware version H3MB18/N2MB01/N3MB01/N7MB01 can work with it. You need to upgrade your NVR's firmware to the latest version to have better performance. For how to check this system information, please refer to the link below. https://support.reolink.com/hc/en-us/articles/360004894193 | ReolinkDirect | 2023-03-07 |
| Does this system rlk8-520d4-5mp work with the poe trackmix? | 2023-03-07 | It should be able to work with any Reolink nvr. | Amazon Customer | 2023-03-07 |
| Can an extra internal hard drive added to the rlk8-520d4-5mp model. up to what size? | 2022-12-10 | Hello. Yes. The NVR recorder in the system supports two HDDs: the original internal HDD and the other external one via the eSATA port. For the NVR in this kit, the single HDD capacity is up to 6TB, in total up to 12 TB. | ReolinkDirect | 2022-12-12 |
| Can i add and get full quality output if i add a reolink 8mp camera to this system? is it just to plugin? thanks. | 2023-05-22 | I added 2 additional reo-link (RLC-520A ) to my existing 4. Yes. I just plugged them in and the quality on all of them is excellent. | Striker | 2023-05-22 |
| Can i add and get full quality output if i add a reolink 8mp camera to this system? is it just to plugin? thanks. | 2023-05-22 | Hello. Yes, you can add a Reolink 8MP security camera to this camera security system via a network cable directly. And you can also get full and high image quality on this NVR. | ReolinkDirect | 2023-05-24 |
| Just received mine - why are the cables black if the camera body is white??? | 2023-03-22 | My cables were blue. They are standard colors to network cabling, and this is network attached to cameras. | Harold Roberts | 2023-03-22 |
| Just received mine - why are the cables black if the camera body is white??? | 2023-03-22 | Mine came with gray cables. | Striker | 2023-03-22 |
| Just received mine - why are the cables black if the camera body is white??? | 2023-03-22 | Hello. Yes, the tail cable at the end of this 5MP security camera is black. If you need a similar system with the white cable of the camera, the bundle below is recommended. https://www.amazon.com/dp/B09W2NYV3C. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-03-25 |
| We have 3 cameras going to a switch that is 802.3af compliant (48v) but each night, we lose the feed. due to infrared cameras and ir lights? any help? | 2022-12-16 | Hello. According to your description, the power supply of the three cameras may be not enough at night. In this case, please check if the power consumption of the PoE switch is over 30W. You may unplug one device from the PoE switch and check if the same issue occurs, if yes, please feel free to contact us via Amazon message for further help. | ReolinkDirect | 2022-12-17 |
| Can it be used on any router? Or does the router needs poe support? | 2023-03-10 | Router yes, cameras are poe and they are connected to the receiver wich provides poe That is if buying as a whole set up | LUIS | 2023-03-10 |
| Can it be used on any router? Or does the router needs poe support? | 2023-03-10 | Hello. We have no limitation on the brand and specification of the router. The router would only work to provide network, no PoE on it is needed. Please just connect this NVR to the router via the network cable. | ReolinkDirect | 2023-03-10 |
| Does this camera have a 360 degree view? | 2022-12-13 | not in this bundle. They dohave 360 called pan/tilt cameras. | DragronFruit | 2022-12-13 |
| Does this camera have a 360 degree view? | 2022-12-13 | No if you want a 360 Degree view the you should look into their ptz cameras | Ricky | 2022-12-13 |
| Does this camera have a 360 degree view? | 2022-12-13 | Hi. No, the cameras in this poe security system are fixed for view angle. Horizontal: 80°, Vertical: 58°. If you want a camera with wider view, you may check Duo 2 PoE dual-lens camera with 180° Ultra-Wide Viewing Angle: https://www.amazon.com/dp/B0B2P9RL53 | ReolinkDirect | 2022-12-13 |
| Does this camera have a 360 degree view? | 2022-12-13 | No it does not it is a fixed position camera. The camera has an 80 degree viewing angle. | Amazon Customer | 2022-12-13 |
| Are they made in the USA ? | 2023-02-10 | Yes it’s very good results | fawwad ahmed | 2023-02-10 |
| Are they made in the USA ? | 2023-02-10 | Hello. No, Reolink products are made by our factory in China. Products are NDAA compliance. Reolink cameras come with two years warranty and lifetime consultation. If we can be of any further assistance, please do not hesitate to contact us via Amazon message. | ReolinkDirect | 2023-02-11 |
| When i use the app with the same wifi as the camera it works but when i use a different wifi it says connectio failed. What is wrong? | 2023-05-29 | The best answer that I can give you is that, you have to contact the I.T. department of ReoLink to help you configure the system to where it will grant you permission to accept external data or access. I am not an I.T. person but I can generally guide you to the right direction. Good luck. | T-bone | 2023-05-29 |
| Does this bundle come with the latest nvr? read some reviews that say they got an old unsupported version nvr. | 2023-01-21 | The one I received almost two years ago was the latest nvr that was available at that time. | Amazon Customer | 2023-01-21 |
| Does this bundle come with the latest nvr? read some reviews that say they got an old unsupported version nvr. | 2023-01-21 | if you buy the bundle everything should work. There might be other newer versions of nvr that might have better features but check what you need. | DragronFruit | 2023-01-21 |
| Does this bundle come with the latest nvr? read some reviews that say they got an old unsupported version nvr. | 2023-01-21 | This is not true. The auto upgrade for some reason doesn’t work. So you have to go to Reolink website and download the upgrade. Then install it on the nvr | Ricky | 2023-01-21 |
| Is there a reolink doorbell camera that is combatible? | 2023-04-07 | Hello. Yes, the Doorbell wifi camera and the Doorbell Poe camera can work with this NVR system. This NVR can add a camera via the local network or cable directly. If you prefer a Poe version, you can find it in the link below. https://www.amazon.com/gp/product/B0B7S1HMPC/ And here is the link for the wifi version. https://www.amazon.com/gp/product/B0B7S3JSG7/ | ReolinkDirect | 2023-04-08 |
| Can i install 2 cameras on a single cat6 line using a poe splitter? will the nvr read the input as 2 cameras? | 2023-04-29 | It will not work with a poe splitter. The NVR will only recognize 1 camera per port. | Tony | 2023-04-29 |
| Can i install 2 cameras on a single cat6 line using a poe splitter? will the nvr read the input as 2 cameras? | 2023-04-29 | You'll need a PoE network switch (or a network switch and two PoE injectors) | David P | 2023-04-29 |
| Can i install 2 cameras on a single cat6 line using a poe splitter? will the nvr read the input as 2 cameras? | 2023-04-29 | Yes you can. Each camera will have its own IP address | Harold Roberts | 2023-04-30 |
| Can i install 2 cameras on a single cat6 line using a poe splitter? will the nvr read the input as 2 cameras? | 2023-04-29 | No it will not each camera has to have its own line | Amazon Customer | 2023-05-01 |
| can this product be used with a network switch between security camera ( just 1) and NVR? | 2023-02-26 | You can use a poe switch to power camera and send signal to nvr. Must be poe switch. One camera or all cameras. | donald dugas | 2023-02-26 |
| can this product be used with a network switch between security camera ( just 1) and NVR? | 2023-02-26 | Hello. Yes, you can add a 48V 802.3af compliant Poe switch between the camera and the NVR. Please make sure we just connect three cameras at most into the POE switch and then attach the switch to the Reolink POE NVR. | ReolinkDirect | 2023-02-28 |
| I just had this unit in my cart for $339, when I went to purchase it the price went up to $399! Why? | 2023-04-17 | on payment screen it gives you the option to pick up the deal price you click that otherwise the default selection is regular price. try doing it quickly as the deal price is going to expire in one hour. | Amazon Customer | 2023-04-28 |
| Will these work with a home wifi hotspot instead of a router? | 2023-01-08 | If you buy the wifi version , it should work with hot spot. It just need a dhcp up address. | DragronFruit | 2023-01-08 |
| Will these work with a home wifi hotspot instead of a router? | 2023-01-08 | Hello. Sorry, this 5MP 8CH Home Security Camera System can only support wired connection to the network, the camera in this kits get power via netword cable on the NVR, and it does not support WIFI connection. | ReolinkDirect | 2023-01-09 |