| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| When you receive a notification with a screenshot, where are these screenshots saved? I can't find them on the phone or the app. | 2023-06-11 | Look in the main screen where your cameras are listed. In the bottom right there’s a box with a number in it. Click on it and there’s your stills. | Claire Wiltse | 2023-06-11 |
| When you receive a notification with a screenshot, where are these screenshots saved? I can't find them on the phone or the app. | 2023-06-11 | They are stored in the cloud and you are not charged for that storage. This is a key reason I picked EUFY over Ring and some other options which charge you for that storage and "manage" it for you. | Julie Leong | 2023-06-11 |
| Do you need internet or can you just use app on your phone to view? | 2022-09-12 | Just use the pp. You will need wireless access to the wireless camera - but you don't need Internet access to set the unit up. To receive videos when traveling, you will of course need Internet Access. from the device to your Router. For most people, that will be providing the wireless access to the camera as well. | Julie Leong | 2022-09-12 |
| Do you need internet or can you just use app on your phone to view? | 2022-09-12 | Great camera love it but you do need internet | D. magdaleno | 2022-09-12 |
| Do you need internet or can you just use app on your phone to view? | 2022-09-12 | This unit is WiFi only (no Bluetooth). If you have a WiFi router on home network with no internet it should work. | darrell sikes | 2022-09-12 |
| Do you need internet or can you just use app on your phone to view? | 2022-09-12 | It needs to be hooked up to the internet to work or in my case not work even while hooked up. | Mischy | 2022-09-12 |
| Do you need internet or can you just use app on your phone to view? | 2022-09-12 | You can use the app on your phone, | Morris | 2022-09-12 |
| Do you need internet or can you just use app on your phone to view? | 2022-09-12 | We only use the app on our phone but I think the camera needs to be logged into your wifi | dolcegabby | 2022-09-12 |
| Can the lights be controlled with alexa. for instance a routine to turn lights on for 20 minutes? i cannot do this with my ring floodlight cam. | 2022-09-19 | I have a smart-button to do just that (although then it becomes a manual on/off operation). The unfortunate thing is that due to connectivity issues I have with the camera (WiFi strength is good in the area), that means any interaction has a chance to not work whether it be through Alexa directly or the smart buttons like Flik. | Andy | 2022-09-22 |
| When will 24/7 recording be available with memory card expansion? I really want to add floodlights to my Eufy security, but I only want 24/7 cameras | 2022-09-13 | 24/7 recording is available. Do you mean continuous recording? That is a different animal altogether. You will not get that in these low cost, multi-function solution products. If you want 24/7 recording, you are going to need to pony up for the cost of a true security camera system with hard drives and all. You know, the $1000 plus systems. | Shopping Gal | 2023-02-22 |
| Does it record? | 2022-09-14 | Yes it does record to it's internal storage disk. Once filled, the older recordings will be over written. | Miguel Rodriguez | 2022-09-14 |
| Does it record? | 2022-09-14 | Yes, it records when it detects motion or human. | EufyHome | 2022-09-15 |
| How do you remove the sd card? | 2022-10-12 | You can’t. It’s fixed and it’s not expandable. When you read the description on the eufy camera it tells you that it’s not expandable. | Martin A. Ruiz | 2022-10-13 |
| The leds failed and warranty is over. is there a way to fix them? | 2022-10-21 | There is always a way to replace LEDs. Whether it is easy or whether you maintain the water tight configuration after you open it up is the real question. Also, whether you know how to solder components. | Shopping Gal | 2023-02-22 |
| Is there any on-board memory? | 2023-02-21 | Yes it has memory it's either 4 GB or 8 GB I can't remember but it works great | Tbird | 2023-02-21 |
| Is there any on-board memory? | 2023-02-21 | Yes, I believe it is 4G. You cannot add a memory card. | Shopping Gal | 2023-02-22 |
| Does this camera is compatible with Homekit? | 2022-11-21 | No - Per the Eufy Support Data base. Their indoor cameras are - but not this guy. At least not now with the current releases of HomeKit. | Julie Leong | 2022-11-22 |
| Does this camera is compatible with Homekit? | 2022-11-21 | Sorry that it is not compatible with homekit. | EufyHome | 2022-11-22 |
| What is the recommended awg power cable requirements? | 2022-12-31 | I'm not technically savvy in answering this question; I had a technician install this item for me- I am aware that the power to the whole house had to be shut off in order to install it. | Tom | 2022-12-31 |
| What is the recommended awg power cable requirements? | 2022-12-31 | #14 AWG 15 amp ckt. | darrell sikes | 2023-01-01 |