| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| is the unit bluetooth? | 2022-10-13 | The unit is not bluetooth. | Paul McDowell | 2022-10-13 |
| is the unit bluetooth? | 2022-10-13 | Don’t believe so, does have headphones plug, this is not my field of expertise. | M Evans | 2022-10-13 |
| is the unit bluetooth? | 2022-10-13 | Video could not be loaded | Amazon Customer | 2022-10-13 |
| is the unit bluetooth? | 2022-10-13 | No. | MD McGee | 2022-10-14 |
| is the unit bluetooth? | 2022-10-13 | I don’t think so. Never really noticed. | Jboay808 | 2022-10-17 |
| Does iegeek do repairs for a broken screen? | 2022-06-21 | I don't know but their customer service for my minor complaint has been outstanding. | Celtic girl | 2022-06-21 |
| Does iegeek do repairs for a broken screen? | 2022-06-21 | I brought the insurance plan which covers broken screens. You would have to check with them if they do repairs without the coverage plan. | Gail Zimmerman | 2022-06-22 |
| I need to buy a replacement power adapter. what voltage adapter is needed for this dvd player? | 2023-05-10 | the adapter says (AC ADAPTER 100 - 240 VAC 50/60 HZ 0.65 AMPS MAX. OUTPUT 12 V 1 AMP) | Clarence | 2023-05-10 |
| I need to buy a replacement power adapter. what voltage adapter is needed for this dvd player? | 2023-05-10 | Dear customer, The following points should be taken into account when purchasing a power adapter: ① DC Jacks Dimension of this DVD player is 4.0mm x 1.7mm ② The output voltage needs to reach 12V For more help, you can reach us at vp-service@iegeek.com | TAI-US | 2023-05-11 |
| Does sound play through tv when connected to tv or through the dvd players speakers? | 2023-01-12 | Sound comes through the DVD player. Not sure if you can hook up to regular TV and get better sound. | Sharon in Tucson,AZ | 2023-01-12 |
| Does sound play through tv when connected to tv or through the dvd players speakers? | 2023-01-12 | Never tried it. Returned item | Karen L. Magyar | 2023-01-12 |
| Does sound play through tv when connected to tv or through the dvd players speakers? | 2023-01-12 | Video could not be loaded | TAI-US | 2023-01-13 |
| Why wont it play my dvd if region free? it did before | 2022-08-14 | Hello. There are some possible causes 1) The recording speed of the disk was very fast 2) The DVD disk may be broken, scratched or dirty Try another record, an original would be better | Tomas Villar | 2022-08-14 |
| How tall is the 12.5" dvd player when the screen is open? it needs to fit on a shelf that is 10 and 1/2 inches high | 2023-01-12 | Can do. It will fit. It measures 8.5 inches tall , from bottom of DVD player to top of screen. | Janeen Thomas | 2023-01-12 |
| How tall is the 12.5" dvd player when the screen is open? it needs to fit on a shelf that is 10 and 1/2 inches high | 2023-01-12 | When open it is 8 inches tall from the bottom of the unit to the top of the screen. | Bill B. | 2023-01-13 |
| How tall is the 12.5" dvd player when the screen is open? it needs to fit on a shelf that is 10 and 1/2 inches high | 2023-01-12 | Dear customer, Thank you for your question. The portable DVD player is about 8.7 inches tall when opened. For more help, you can reach us at vp-service@iegeek.com | TAI-US | 2023-01-13 |
| I’m hoping to set this backwards, facing the middle row, on my suv center console. i have about 11 inches between the front seats. will the width fit? | 2023-02-09 | It's a tad over 10 inches wide, and 7.5 inches deep. | Bill B. | 2023-02-09 |
| I’m hoping to set this backwards, facing the middle row, on my suv center console. i have about 11 inches between the front seats. will the width fit? | 2023-02-09 | I think that if it can fit, be very careful when you are moving, the laptop could fall. | Tomas Villar | 2023-02-09 |
| The screen is too bright and hurts my son's eyes. How do you lower the brightness? | 2023-05-09 | I think there is a way to adjust that in settings. I haven't had thay problem. | DrBee | 2023-05-09 |
| The screen is too bright and hurts my son's eyes. How do you lower the brightness? | 2023-05-09 | Video could not be loaded | TAI-US | 2023-05-10 |
| The screen is too bright and hurts my son's eyes. How do you lower the brightness? | 2023-05-09 | Dear customer, Thank you for your question. Here's How to Adjust Brightness: Press the "SETUP" button >> Press "►" for Selecting "Panel Quality Setup" >> Press "▼" for Selecting "Brightness" >> Press the play button to confirm >> Press "◄►" to adjust the brightness For more help, you can reach us at vp-service@iegeek.com | TAI-US | 2023-05-10 |
| The screen is too bright and hurts my son's eyes. How do you lower the brightness? | 2023-05-09 | There should be In your Settings a Brightness setting to change the adjustments for being to bright. | carol Lenz | 2023-05-10 |
| I can't play disk that are labeled with a magic marker what damage will this cause on this player | 2023-02-12 | I am assuming the magic marker denotes a home brewed disc. So my guess is your disc does not have the correct (or is totally missing) codec. A codec is a program that compresses or decompresses media files such as songs or videos. Windows apps use codecs to play and create media files. This DVD player does, too. | A. O. Sandness | 2023-02-12 |
| Does this play pal formatted dvds? | 2022-08-02 | It plays DVDs from all regions. I have several from Europe, Asia, UK, etc. and all have played just fine. | Marsha G. | 2022-09-25 |
| How loud is the dvd player | 2022-09-25 | The volume goes up to 20 and its fine but if you have an kind of hearing deficiency it might not be loud enough. | Gail Zimmerman | 2022-09-25 |
| How loud is the dvd player | 2022-09-25 | More or less, it depends upon the DVD you are playing. In the case of some DVDs, the volume needs to be turned up to almost maximum level, but most are OK at medium volume levels. I generally use earbuds with the player, and that works just fine for me. Not sure if volume levels would be adequate for everyone's tastes. I have purchased two of these players. For the price they are excellent. And they play DVDs from all regions. I've tried other brand players, and ie.Geek portable gets an "A" from me for quality and price. | Amazon Customer | 2022-09-25 |
| How loud is the dvd player | 2022-09-25 | Not too load if you’re worried about it in the background but still load enough for someone with a hearing problem to use up close. We find it works well for us. | M Evans | 2022-09-25 |
| How loud is the dvd player | 2022-09-25 | It is fairly loud. | James M Armstrong | 2022-09-25 |
| How loud is the dvd player | 2022-09-25 | More or less, it depends upon the DVD you are playing. In the case of some DVDs, the volume needs to be turned up to almost maximum level, but most are OK at medium volume levels. I generally use earbuds with the player, and that works just fine for me. Not sure if volume levels would be adequate for everyone's tastes. I have purchased two of these players. For the price they are excellent. And they play DVDs from all regions. I've tried other brand players, and ie.Geek portable gets an "A" from me for quality and price. | Marsha G. | 2022-09-25 |
| How loud is the dvd player | 2022-09-25 | Dear customer, The volume of this portable DVD player can be up to 85 db. | TAIP-TECH | 2022-09-26 |
| How loud is the dvd player | 2022-09-25 | This unit was gifted to a person in a nursing home. Two people to a room and each has there own TV. The volume and audio quality is good and the DVD player can be heard even when a TV is playing in the room. The user does also have a pair of headphones to use when there is a lot of extra room noise. This is an excellent unit. | Clarence | 2022-09-26 |
| Just bought the recorder I have disk that are brewed and marked with a magic marker if I play will it cause damage to player | 2023-02-12 | The portable dvd player is not harmed by this. Any markings on the disc's back should be avoided. If the marking is on the back of the disc, the player may not be able to read the disc. For more help, you can reach us at vp-service@iegeek.com | TAI-US | 2023-02-14 |
| Is there warning label prop 65 or no? | 2023-02-04 | Not sure what all prop 65 is so I would say no! | M Evans | 2023-02-04 |
| Is there warning label prop 65 or no? | 2023-02-04 | I actually use it to play DVDs. I never intended to eat it, rub it all over my naked body or mate with it so I never looked for a Prop 65 label. Sorry. | A. O. Sandness | 2023-02-04 |
| Does this come with the strap to attach to a head rest? | 2022-09-27 | no | S. Slovin | 2022-09-28 |
| Does this come with the strap to attach to a head rest? | 2022-09-27 | Dear customer, This portable DVD player doesn't come with the headrest strap case. We suggest that you can purchase the portable DVD Player and headrest strap together at preferential prices from our store. | TAI-US | 2022-09-28 |
| Does this come with the strap to attach to a head rest? | 2022-09-27 | No. | MD McGee | 2022-09-29 |
| what is the chargers dc output size ? | 2022-06-11 | Dear customer, The wall charger output: 12V-1.5A input: 100-240V~50/60Hz 0.65A MAX | TAIP-TECH | 2022-08-10 |
| Just got this for kids a couple of months ago 2, actually and one of them won’t charge anymore? Can we get a replacement? | 2023-02-05 | Dear customer, Thank you so much for your purchase our dvd player portable and contact us. As I understand, your player is unable to be charged. Really sorry about the issue you met. Pls do not worry, we will be responsible for every product we have sold. Please send your questions to ieGeek's official email (vp-service@iegeek.com), and our after-sales customer service will replace the product for you. | TAI-US | 2023-02-08 |