| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| why are you not giving support to your customers as was stated in the reviews of your customers | 2022-11-01 | this product should be taken off market | Born 2receive | 2023-02-23 |
| Does this have Round or square plug? | 2023-02-23 | Mine has a rectangular shaped plug. | Eureka | 2023-02-23 |
| Does this have Round or square plug? | 2023-02-23 | square plug. See internet complaints on product website. | Born 2receive | 2023-02-23 |
| Does this have Round or square plug? | 2023-02-23 | Hey there! We appreciate your inquiry. The Nest Cam Outdoor uses a small standard Type-A plug with 2 flat pins. Find out how to install and set up the Nest Cam Outdoor here: https://support.google.com/googlenest/answer/9228553 | A manufacturer | 2023-02-24 |
| I have two of these and both are zoomed in after being without internet for a brief time ? | 2022-06-28 | Go to your app prefers on laptop it may be website where you can see your cameras you will see zoom + - | Foot 74 | 2022-06-29 |
| I have two of these and both are zoomed in after being without internet for a brief time ? | 2022-06-28 | You can zoom out using the Nest app. We suggest checking this link for more info: https://support.google.com/googlenest/answer/9251364 You may also contact our Google support team anytime here: https://support.google.com/googlenest/gethelp | A manufacturer | 2022-07-01 |
| what is the model number of these? | 2022-05-16 | Gen 2 | michael mfj | 2023-03-30 |
| What to do if cord disintegrates? | 2022-11-12 | Have no clue - I’ve not had any evidence of degradation after a year or so | Amazon Customer | 2022-11-12 |
| What to do if cord disintegrates? | 2022-11-12 | We recommend that you reach out to Amazon if the Nest Cam Outdoor or the accessories they provided you were damaged or faulty. If you have additional questions or need technical assistance with the device, please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp | Made by Google | 2022-11-14 |
| What model is the one that still works with old nest app? | 2022-05-13 | The first generation Nest cameras that include Nest Cam Outdoor, Nest Cam Indoor, Nest Cam IQ Indoor and Nest Cam IQ Outdoor all work with the Nest app. | A manufacturer | 2022-05-26 |
| Can it be plugged into a surge protector inside the house and still work? | 2022-06-02 | I haven’t tried to do that, but I would think it would work. | omusyk | 2022-06-02 |
| Can it be plugged into a surge protector inside the house and still work? | 2022-06-02 | Yes, of course. | David Fitch | 2022-06-02 |
| Can it be plugged into a surge protector inside the house and still work? | 2022-06-02 | Yes I have one on my driveway cam that is and has worked for about 2 years or more | Foot 74 | 2022-06-03 |
| Can it be plugged into a surge protector inside the house and still work? | 2022-06-02 | Yes. It´s possible to plug Nest Cam Outdoor to a surge protector using the AC adapter, which requires an input of: 100–240V AC, 50/60 Hz, 0.2A | A manufacturer | 2022-08-24 |
| How can this be mounted to a cinder block/masonry wall? | 2022-09-22 | With cinder block anchors Confast Screws: https://www.amazon.com/CONFAST-Phillips-Concrete-Screw-Anchor/dp/B072JMP8QP/ref=sr_1_1_sspa?crid=3E4R915QG7OSO&keywords=cinderblock+anchors&qid=1663877770&sprefix=cinderblock+anhors%2Caps%2C82&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUExN1FTOVc0S1NNR0swJmVuY3J5cHRlZElkPUEwMjUzNDAxM0dGSlpEMDhSUFRETiZlbmNyeXB0ZWRBZElkPUExMDMyMzA4MjBENkNBR1cwMlBJOCZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU= or Anchors https://www.amazon.com/T-K-Excellent-Conical-Plastic-Tapping-Masonry/dp/B0725JDGXS/ref=sr_1_3?crid=3E4R915QG7OSO&keywords=cinderblock+anchors&qid=1663877830&sprefix=cinderblock+anhors%2Caps%2C82&sr=8-3 | Wane R. Keifer | 2022-09-22 |
| How can this be mounted to a cinder block/masonry wall? | 2022-09-22 | We recommend drilling pilot holes first with a 3/32” bit, and then attach the wall plate with the screws. For hard surfaces or walls made of a material like brick or stone, you may need to use the included wall anchors. Use a 7/32” masonry bit to drill holes for the anchors. Gently tap each anchor into the wall with a hammer until it’s flush with the surface, then attach the wall plate with the screws. Once the plate is secure, attach the mounting magnet to the wall plate, then attach the camera to the mounting magnet and aim it where you like. Find out more about installing the Nest Cam Outdoor here: https://support.google.com/googlenest/answer/9228553 | A manufacturer | 2022-09-23 |
| Does it work internationally? | 2022-07-27 | Well, mine don't work in the middle of the US. | Kerry | 2022-07-27 |
| Does it work internationally? | 2022-07-27 | once you have an internet connection and the App it works anywhere, nationally and internationally. | Mark... | 2022-07-27 |
| Does it work internationally? | 2022-07-27 | We don’t recommend using your Nest camera in a different country than where it was purchased. If you have a Nest Aware subscription, moving from one country to another can cause complications with billing and services. Nest cameras are optimized to work best with specific Wi-Fi standards depending on where they were sold. This means that your Nest camera may experience decreased performance if you move it to a different country, and it may not comply with regulations there. | A manufacturer | 2022-08-03 |
| what is the difference in generation1 and generation 2 | 2022-08-02 | I wish I knew | michael mfj | 2023-03-30 |
| how can you reset this camera? | 2023-03-30 | Not sure my son has done it. He usually Google’s it to find out. I do know to reset you have to scan the barcode on the unit | dave | 2023-03-30 |
| how can you reset this camera? | 2023-03-30 | Unplug it. Get the id number off camera. Go to Google app and reconnect manually. You need to put camera id number in. Plug it back in. | Alan Redfield | 2023-03-30 |
| how can you reset this camera? | 2023-03-30 | You have to down the app on which give more options or go to the website give you even more options | michael mfj | 2023-03-30 |
| how can you reset this camera? | 2023-03-30 | Hey there, there is no factory reset button on Nest Cam Outdoor. To reset the camera, simply remove it from your account. You can follow the steps here: 1. Open the Home app or the Nest app. 2. Tap the camera that you want to reset. 3. Tap Settings > Remove device > Confirm. If you have additional questions or need assistance with resetting your device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp | Made by Google | 2023-04-03 |