| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How is the back of the camera opened to install screws and installed outside | 2022-04-30 | You screw in a bracket to your surface, the cords go through the center and the camera pops on and rotates-locks into the bracket. | John Greene | 2022-06-26 |
| How many cables are included for kit | 2023-05-15 | Dear friend, Thank you so much for your support on our products. The camera system include 4*60ft Ethernet cables. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-16 |
| Is the c96 ptz nvr system compatible with other onvif cameras? | 2023-05-23 | Dear friend, Thank you so much for your support on our products. We are not sure if this PTZ nvr system are compatible with other onvif cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-24 |
| Is this wireless | 2021-10-14 | Dear friend, Thank you so much for your support on our products. This is not wireless cameras. If you are looing for wirless camera system, you can cvheck below link. https://www.amazon.com/dp/B086D6Z4BS?ref=myi_title_dp&th=1 Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-10-15 |
| Can I plug the cameras to a Poe ethernet switch | 2022-11-29 | Dear friend, Thank you so much for your support on our products. The Answer is yes. The reason why you need power over Ethernet switches will be obvious when comparing PoE switch vs non-PoE switch.But we don't recommend to connect in this way. If you have to connect in this way because of the inconvenience to hook multiple wires in the scenes like between two buildings, please make sure do not add more than the number of corresponding cameras（depends on your unit）into the POE switch and then attach the switch into the PoE port on the NVR. If you added more than lots of cameras on the one PoE switch and connect the switch to the PoE port on the NVR, the video stream may be delay or freeze. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-11-29 |
| Can I plug the cameras to a Poe ethernet switch | 2022-11-29 | Yes, it should be directly connected to the internet box. | Homer M. | 2022-11-30 |
| Two thing? 1 What the distance of the night vision? 2 can the hard drive be updated to more than 1 terabyt? | 2023-05-02 | Dear friend, Thank you so much for your support on our products. A) Night vision distance of 25-30 meters. B) Our DVR/NVR can support the hard drive size up to 8TB, you can change the larger internal hard disk. But our products doesn't support the external hard drive, you need to buy a professional surveillance internal hard drive to install. Here a list of surveillance HDD manufacturers: Toshiba_(S_300) Seagate_(SkyHawk) Western Digital_(Purple) (Like 3.5 inch Seagate Skyhawk, Samsung or Western Digital (purple)) You can follow below videos to install and format the hard drive: 1. https://youtu.be/rWI1NPunS9E how to install hard drive 2. https://youtu.be/n_P2etWDuuc hard disk forma Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-03 |
| does this dvr support ptz cameras? | 2023-01-23 | Dear friend, Thank you so much for your support on our products. No,the cameras don't support PTZ instruction. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-24 |
| I’ve seen conflicting information as to whether this comes with a hard drive or not. Does it in fact include a hard drive? | 2023-04-30 | Dear friend, Thank you so much for your support on our products. Yes, this wire-free system comes with NVR (Network Video Recorder) that pre-installed 1TB security grade hard drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-30 |
| I’ve seen conflicting information as to whether this comes with a hard drive or not. Does it in fact include a hard drive? | 2023-04-30 | Yes the one I have did and I download the recording on a flash drive if I need it for anything | April | 2023-04-30 |
| I’ve seen conflicting information as to whether this comes with a hard drive or not. Does it in fact include a hard drive? | 2023-04-30 | I have the 16 channel system and mine has a hard drive now the only thing is it says you can watch the cameras from your phone and I have tried everything and I can't get mine to tie in with my wi-fi up my house So I'm not real happy with my system | Ben | 2023-05-02 |
| Do these work on a zclever dvr? | 2020-05-26 | Yes | Yancey McDowell | 2020-12-21 |
| Is there a way i can manage the cameras from the US even if the cameras are located in other country? | 2022-06-26 | You can only view, not manage or change settings. You must physically log into the dvr to adjust in depth settings. | John Greene | 2022-06-26 |
| Is there a way i can manage the cameras from the US even if the cameras are located in other country? | 2022-06-26 | Dear friend, Thank you so much for your support on our products. As long as you connect the DVR to internet, you can view the cameras in US but you could not remotely manage or change settings for the DVR. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-06-27 |
| Is there a way i can manage the cameras from the US even if the cameras are located in other country? | 2022-06-26 | It should but if you email Zosi tech support they are great at responding, be sure to tell them the origin ect... hope that helps | mike | 2022-07-03 |
| Is this camera Compatible with be used with the Samsung sdr-b74301 | 2022-05-06 | I’m not sure I just have the ZOSI camera package , haven’t tried it with a different brand | Fletcher Haizlip | 2022-05-06 |
| Is this camera Compatible with be used with the Samsung sdr-b74301 | 2022-05-06 | Dear friend, Thank you so much for your support on our products. These are TVI cameras which are only compatible with TVI DVR and hybrid DVR systems. You can check with the seller of your system to see if it's one of the above mentioned systems. If yes, then it can work with these cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-05-07 |
| Cual es la velocidad mínima requerida para usar las camaras por Internet y verlas en el teléfono? | 2022-11-13 | La misma velocidad que para ver un video en Youtube. | Daniel Rodríguez… | 2022-11-13 |
| Cual es la velocidad mínima requerida para usar las camaras por Internet y verlas en el teléfono? | 2022-11-13 | Dear friend, Thank you so much for your support on our products. A 5MP camera needs at least 300 kb/s to view high-definition images. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-11-14 |
| Cual es la velocidad mínima requerida para usar las camaras por Internet y verlas en el teléfono? | 2022-11-13 | secae mucho la internet nopuedo verlo muybien de mi telefono noes muy bueno el equipo tienen quemejorar eso | leonel | 2022-11-17 |
| Can I use this with zosi H.25+ 1080 p home security camera system , 5mp lite cctv dvr recorder four channel x 2mp 1080p weatherproof surveillance bull | 2022-06-26 | Dear friend, Thank you so much for your support on our products. Yes, you can use this camera with that Zosi DVR system. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-06-27 |
| Can only 4 cameras be viewed? | 2023-05-01 | This is an 8 channel dvr without a hard drive. The drive is a must. The package only has 4 cameras only. You can add additional 4 cameras. Make sure their AHD analog video. | Charles Crooks | 2023-05-01 |
| Can only 4 cameras be viewed? | 2023-05-01 | Yes, there is an option to view only 4 cameras | Thomas Wright | 2023-05-01 |
| Can only 4 cameras be viewed? | 2023-05-01 | Dear friend, Thank you so much for your support on our products. This system come with 4 cameras, but the DVR can support to view 8 cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-02 |
| How many volts is needed to run the camera? 12v or 24V or other? | 2022-05-24 | I use he 12v | knox | 2022-05-24 |
| How many volts is needed to run the camera? 12v or 24V or other? | 2022-05-24 | 12V | Yancey McDowell | 2022-05-24 |
| How many volts is needed to run the camera? 12v or 24V or other? | 2022-05-24 | Dear friend, Thank you so much for your support on our products. Please connect the camera to 12V power supply. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-05-25 |
| The dvr work with 1.3 mp camera from lts ? | 2020-08-29 | Yes | Yancey McDowell | 2020-12-21 |
| Can you attach dual monitor to this system? | 2021-08-05 | Dear friend, Thank you so much for your support on our products. Yes, you can attach dual monitor to this system, you can connect the DVR to one monitor through VGA and connect to another by HDMI. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-08-06 |
| I just bought this system. How can I tell if the battery is fully charged? | 2023-02-14 | Dear friend, Thank you so much for your support on our products. The network indicator light of camera will trun to blue if the battery is fully charged. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-14 |
| How many user can simultaneously be connected? | 2023-05-09 | Dear friend, Thank you so much for your support on our products. You can connect as many users to the zosi app as needed. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-11 |
| Puedo conseguir repuestos de cables? | 2022-06-26 | Dear friend, Thank you so much for your support on our products. The system come with 16 cables for cameras, if you need more cables, you can buy it from below link: https://www.amazon.com/dp/B0185MMPP2?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-06-27 |
| what size of SD card can it accept and what format ? | 2023-02-13 | It was a gift to my daughter only thing she said was about all the wires that she had to run outside of the house. Other than that she loves it | deborah morgart | 2023-02-14 |
| what size of SD card can it accept and what format ? | 2023-02-13 | Dear friend, Thank you so much for your support on our products. Please kindly note that our NVR is only compatible with internal 3.5 inch surveillance hard drive for recording. The system come with hard drive for recording. You don't need to put SD card in the camera. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-14 |
| what size of SD card can it accept and what format ? | 2023-02-13 | I bought a 1TB hard drive that way it records non stop for a few months without having to delete any footage. It was easy to install just unscrew the back and plug it in | Angie D | 2023-02-14 |
| What web browsers are compatible with this system ? | 2023-03-10 | Dear friend, Thank you so much for your support on our products. Our system does not currently support viewing on a web browser. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-11 |
| How much cable comes with package??e for the camaras | 2022-10-10 | Dear friend, Thank you so much for your support on our products. The package comes with 1X NVR, 12X8MP POR Camera, 12X 60ft Ethernet Cable, 1X3.3ft Ethernet Cable, 1X6.6ft HDMI Cable, 1X NVR Power Supply, 1X USB Mouse and other parts. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-10 |
| Can camera be controlled by joystick control? | 2022-02-15 | Dear friend, Thank you so much for your support on our products. Sorry the cameras could not be controlled by joystick control. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-02-16 |
| It only comes with four tables? So you're saying I'll need to purchase 12 more cables for the rest of the cameras? | 2023-05-19 | It comes with everything you need. | Tommy | 2023-05-19 |
| It only comes with four tables? So you're saying I'll need to purchase 12 more cables for the rest of the cameras? | 2023-05-19 | Dear friend, Thank you so much for your support on our products. The system come with 16 BNC cables. Could you check again? Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-20 |
| It only comes with four tables? So you're saying I'll need to purchase 12 more cables for the rest of the cameras? | 2023-05-19 | This is the worst camera system on the market. Do not buy | Dustin Harper | 2023-05-20 |
| De noche que tan buena es la imagen ? | 2023-06-18 | Graba de noche si las camaras tiene infrarojo. Con cualquier camara con infrarojo se aprecia bien la imagen. | Daniel Rodríguez… | 2023-06-18 |
| De noche que tan buena es la imagen ? | 2023-06-18 | Se ven bien | Fernando L SANCHEZ | 2023-06-18 |
| De noche que tan buena es la imagen ? | 2023-06-18 | Se ven muy bien la verdas. | Clemente | 2023-06-18 |
| can I add audio cameras to this dvr? | 2021-11-28 | Dear friend, Thank you so much for your support on our products. Yes, you can add our below audio cameras to this dvr. https://www.amazon.com/dp/B09CYRLF7L?th=1 https://www.amazon.com/dp/B098SRZC7W?th=1 Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2021-11-29 |
| If connected to a network, can this DVR be setup to save video directly to a network drive on a seperate server? | 2023-02-20 | Yes it not hook up | Demetreis Howard | 2023-02-20 |
| If connected to a network, can this DVR be setup to save video directly to a network drive on a seperate server? | 2023-02-20 | Dear friend, Thank you so much for your support on our products. The video could be saved in the hard drive, sorry it can't be set up to save the video to a network drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-21 |
| I need extensions for zosi 4k 16 ch poe system, can i get the correct part number? the ones listed do not look correct? | 2023-01-23 | Dear friend, Thank you so much for your support on our products. If you wanna add exten cameras to your 4K 16 ch poe system,you could refer to below link for reference. https://www.amazon.com/dp/B09MT98RHH?ref=myi_title_dp If you had bought those new camera for your system,please send the new order number and purchase picture to me. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-24 |
| Con estas cámaras puedes escuchar lo que están hablando?? | 2023-04-20 | No no se escucha y a mi me salio una quebrada y no me la quisieron , reponer. | Silvia | 2023-04-20 |
| Con estas cámaras puedes escuchar lo que están hablando?? | 2023-04-20 | No | Ana gomes | 2023-04-21 |
| Con estas cámaras puedes escuchar lo que están hablando?? | 2023-04-20 | Las cámaras solo graban video sin audio, sin embargo, el dispositivo trae una entrada para concertar un micrófono para CCTV o más través de un split. | Daniel Rodríguez… | 2023-04-21 |
| Con estas cámaras puedes escuchar lo que están hablando?? | 2023-04-20 | Dear friend, Thank you so much for your support on our products. Our DVR has one audio input port and one audio output port, you need to purchase a security microphone, and use audio cable to connect it in a location where you want to capture audio, then connect a loudspeaker to the audio output port. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-22 |
| Con estas cámaras puedes escuchar lo que están hablando?? | 2023-04-20 | mira ni la conpres nosirve nome duro nada muy mala | leonel | 2023-04-26 |
| Will this camera work with Swann dvr with bnc & power supply??? | 2023-02-01 | I haven’t tried. I think it would. | LiYang | 2023-03-10 |
| Can I connect a Bluetooth mouse to it? | 2022-04-27 | Dear friend, Thank you so much for your support on our products. Yes, you can connect a bluetooth mouse to it. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-04-28 |
| Can I connect a Bluetooth mouse to it? | 2022-04-27 | Probably not as it has a USB port for the mouse. | Jeremy Norville | 2022-04-28 |
| Can I connect a Bluetooth mouse to it? | 2022-04-27 | Yes | Ronald V. Winters | 2022-04-28 |
| Tiene audio ? Permite escuchar ? | 2022-04-17 | Dear friend, Thank you so much for your support on our products. The DVR support audio, but the cameras do not have audio, you need to connect the cameras which have audio to listen. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-04-18 |
| Can I use any hard drive to save everything? Or what brand is better ? | 2022-11-09 | Dear friend, Thank you so much for your support on our products. It is recommended that you use a surveillance-rated hard drive or security camera hard drive to record. Surveillance-rated hard drive or security camera hard drive is used for 24/7 local storage of surveillance video footage. Here a list of surveillance HDD manufacturers: Toshiba_(S_300) Seagate_(SkyHawk) Western Digital_(Purple) (Like 3.5 inch Seagate Skyhawk, Samsung or Western Digital (purple)) Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-11-09 |
| Can I use any hard drive to save everything? Or what brand is better ? | 2022-11-09 | Any internal SATA type hard drive that matches the DVR's specs would work. I have found that the WD_Purple tends to be very reliable. Note: Get a hard drive based on the quantity of cameras that you have . For example a 2TB would be appropriate for a 4-cam system and would give you about 2-3 weeks of saved data. Good luck. | joseph | 2022-11-09 |
| Can I use any hard drive to save everything? Or what brand is better ? | 2022-11-09 | Western digital purple drive is made for this exact application. Get a 2tb or 4tb and you’re golden. | John Greene | 2022-11-09 |
| Can I use any hard drive to save everything? Or what brand is better ? | 2022-11-09 | Muy buenas | BAJANDAS | 2022-11-09 |
| What is zoom in capabilities? | 2021-09-11 | Fixed focal cameras only have digital zoom. The image will pixelate quickly. You can hook up a varifocal camera such as a PTZ and have zoom capabilities while live. Playback will always be digital zoom only. | Preferred Technologies | 2021-09-11 |
| What is zoom in capabilities? | 2021-09-11 | Dear friend, Thank you so much for your support on our products. It only can be zoom wen you live view. It can't be zoom when you play back. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-09-13 |
| Bought these and hooked up to a previously owned dvr...all of my 4 cameras are showing black and white, no color...how do i get it in color? not light | 2021-04-26 | Dear friend, Thank you so much for your support on our products. These are TVI cameras which are only compatible with TVI and hybrid DVR systems. Please kindly check if your DVR is one of the mentioned systems. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-04-27 |
| Hi can i use these camera with my 720p nightowl dvr ? | 2020-05-07 | Yes, I have a night owl system | Yancey McDowell | 2020-12-21 |
| How many hours/days of recording can I expect with all 16 cameras working Monday to Friday for at least 8-9 hours a day. | 2023-01-06 | Running 24/7 you’re looking like 3 weeks. I wouldn’t have them record in intervals but leave them recording 24/7. The drive will last longer letting it record non stop. | John Greene | 2023-01-06 |
| How many hours/days of recording can I expect with all 16 cameras working Monday to Friday for at least 8-9 hours a day. | 2023-01-06 | Dear friend, Thank you so much for your support on our products. The unit comes with a 4TB hard drive, so if you calculate the memory, 16 cameras can record for roughly 20 days if you work 8 hours a day. Then start recording loops new data will be overwritten going forward. If 16 cameras record 24 hours a day, it will last about a week. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-07 |
| do camera need wifi router to connect to dvr/nvr? | 2023-05-21 | Yes | Yoginder Singal | 2023-05-21 |
| do camera need wifi router to connect to dvr/nvr? | 2023-05-21 | Dear friend, Thank you so much for your support on our products. Camera no need wifi router to connect to dvr/nvr. The camera is connected by scanning the UID code of the DVR/NVR. If you need to watch the video remotely, you need to connect the router and DVR/NVR with a network cable. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-22 |
| I don't have internet at home but i do at my job. can i still use the app or would i also need internet at home in order to monitor the camera? | 2023-04-10 | If you are installing the cameras at your job, then you wouldn't need an internet connection at home to use the app. If you are installing the cameras at your home, then yes you would need an internet connection for the system to connect to the app. | Mike C. | 2023-04-11 |
| I don't have internet at home but i do at my job. can i still use the app or would i also need internet at home in order to monitor the camera? | 2023-04-10 | Dear friend, Thank you so much for your support on our products. If you install the camera system at home and you would like to view the cameras remotely on the app, you should connect the DVR to internet, so you need the internet at home. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-11 |
| I don't have internet at home but i do at my job. can i still use the app or would i also need internet at home in order to monitor the camera? | 2023-04-10 | Yes, you need an internet connection to connect the DVR to if you want to use the App. You can monitor the cameras at home by connecting a monitor directly to the DVR, it even has a port to plug in a mouse. You can then watch via the DVRs program, but not using the online App. | Anonymous User | 2023-04-12 |
| cuantos pies de alambre traes ese producto | 2022-02-04 | Hi friend, The cables come with 60ft long. Best regards Zosi Technologies | ZOSI Technologies | 2022-06-27 |
| Can a microphone be used on this system? | 2021-09-07 | Yes but u have to install it to the camera it self an then run its own wire to the dvr box | Jerome mcgee | 2021-09-07 |
| Can a microphone be used on this system? | 2021-09-07 | Dear friend, Thank you so much for your support on our products. Our DVR has one audio inpu port and one audio output port, you need to purchase a security microphone, and use audio cable to connect it in a location where you want to capture audio, then connect a loudspeaker to the audio output port. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-09-08 |
| How long are the wires in the set | 2020-09-07 | Dear friend, Thank you so much for your support on our products. The BNC cables come with the product are 60ft each. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2020-09-08 |
| What all does it come with power and the video cable? | 2022-02-06 | Dear friend, Thank you so much for your support on our products. This camera doesn't come with power and the video cable. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-02-06 |
| What all does it come with power and the video cable? | 2022-02-06 | It comes with everything u need t! | Amanda lee | 2022-02-06 |
| What is the maximum distance it can transmit a signal between the camera and box? | 2023-04-15 | Dear friend, Thank you so much for your support on our products. Betweem each camera to the NVR: In open space we tested 100 meters working distance; With normal obstacles like 1-2 walls, we tested 30-50 meters working distance. For distance we only have theoretical values. No certain distance can be guaranteed due to different environments applied in. It varies depending on obstacles and signal interference. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-16 |
| What is the maximum distance it can transmit a signal between the camera and box? | 2023-04-15 | I believe it’s 75 yards clear view | Joshua | 2023-04-16 |
| Looking for a poe security system (6 or 8 cameras) with either a 6 or 8tb harddisk or one that can be upgraded. Thanks ? | 2023-03-17 | Dear friend, Thank you so much for your support on our products. Our POE system come with 4TB hard drive, if you need 6TB or 8TB hard drive, you can buy the hard drive separately. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-18 |
| Looking for a poe security system (6 or 8 cameras) with either a 6 or 8tb harddisk or one that can be upgraded. Thanks ? | 2023-03-17 | You may replace it with Seagate SkyHawk 8TB Just make sure to get the one for surveillance only you want it to be read and write; | Ricky Wood | 2023-03-18 |
| I have the 8 channel dvr zosi system with the 1Tb hard drive will i need internet to complete and use the product? | 2023-05-22 | No, you only need internet if you wish to to view live footage remotely..eg via mobile device from another location. | Omar Dubay | 2023-05-22 |
| I have the 8 channel dvr zosi system with the 1Tb hard drive will i need internet to complete and use the product? | 2023-05-22 | no you dont. you can still use it with out internet . only if you want to see through your phone, you need internet | hamid a. | 2023-05-23 |
| I have the 8 channel dvr zosi system with the 1Tb hard drive will i need internet to complete and use the product? | 2023-05-22 | You will need internet only if you download the zosi app to watch your cameras on your phone | Max | 2023-05-23 |
| I have the 8 channel dvr zosi system with the 1Tb hard drive will i need internet to complete and use the product? | 2023-05-22 | Dear friend, Thank you so much for your support on our products. In fact, none of our DVR/PoE NVR system require an internet connection to be used locally. The internet connection is used to allow remote connection using a smartphone app or PC client. These features won't be usable, but the system will still work as a local security system with recording and storage. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-23 |
| Where can I buy an additional camera? | 2023-03-19 | You can buy en Amazon. Just order the same type of camera -brand name and model like it the cameras you currently have. Also you have to buy one (1) dual wire long enough to running from your additional camera location to your DVR or receiver and make sure that the connectors are the same than the one in your System (if it’s Hot wire connected, if not, just buy the additional camera that you want) | Gus Gomez | 2023-03-20 |
| Where can I buy an additional camera? | 2023-03-19 | Dear friend, Thank you so much for your support on our products. You can buy additional camera from below link. https://www.amazon.com/dp/B00RWO0DZ4?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-21 |
| Is it wireless to router? | 2023-03-10 | No. It needs to be hard wired to router. | Selina | 2023-03-10 |
| Is it wireless to router? | 2023-03-10 | Dear friend, Thank you so much for your support on our products. Those are wireless cameras，but you need connect your system to router by internet cable. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-11 |
| Is a hardrive needed for this unit? | 2023-03-10 | Yes. You need your own external storage. | LiYang | 2023-03-10 |
| Is a hardrive needed for this unit? | 2023-03-10 | No, it works straight out of the box | Leeoh | 2023-03-10 |
| Will this system work at a building with no wifi/network connection? I need to be able to set up the system and watch playback without wifi/network. | 2023-04-04 | Dear friend, Thank you so much for your support on our products. If it is without internet, it still can be used. But you can only watch the real-time video, and you cannot watch it remotely through our zosi smart app. If you want to playback, you must choose the system with hard drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies " | ZOSI Technologies | 2023-04-05 |
| Will this system work at a building with no wifi/network connection? I need to be able to set up the system and watch playback without wifi/network. | 2023-04-04 | With Wifi, you can remote monitoring the system ( Via smart phone ) Without Wifi, you may only watch activities via local monitor, ( in front of NVR ; not online ) | Ricky Wood | 2023-04-05 |
| porque dura tanto tiempo en llegar no puede ser de un dia para otro | 2021-09-11 | Dear friend, Thank you so much for your support on our products. The deivery date is about 4-8 days. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-09-13 |
| What does GMT mean on the menu in the system. system? | 2023-04-12 | Dear friend, Thank you so much for your support on our products. It called Greenwich Mean Time (GMT). You can check below link to set up your time zone. https://blog.zositech.com/dvr-operation-basic-date-and-time/ Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-13 |
| I purchased these but am not getting sound. Has anyone had issues with sound working with these cameras? | 2023-03-01 | They do not have microphones, so there is no sound. The seller says you can buy a microphone for this system but I do not own one and can't tell you anything about it | Dusti Tolles | 2023-03-02 |
| I purchased these but am not getting sound. Has anyone had issues with sound working with these cameras? | 2023-03-01 | Dear friend, Thank you so much for your support on our products. Our DVR has one audio input port and one audio output port, you need to purchase a security microphone, and use audio cable to connect it in a location where you want to capture audio, then connect a loudspeaker to the audio output port. Please check below link for your reference. https://supports.zositech.com/hc/en-us/articles/234490748-Can-we-have-sound-in-DVR-security-camera-system-record-video- Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-02 |
| question 1. automatically rewrite hard drive or not? Question 2. do i need to setup extra Mic for hear and talk? | 2023-03-31 | This setup did not come with a hard drive. Had to purchase it. And only half of the cameras have built in mics. Others don't . | Selina | 2023-03-31 |
| question 1. automatically rewrite hard drive or not? Question 2. do i need to setup extra Mic for hear and talk? | 2023-03-31 | Dear friend, Thank you so much for your support on our products. Yes, the NVR will automatically rewrite the hard drive when it is full. The cameras have built in microphones, so you don't need to connect extra Mic to hear and talk. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-01 |
| Is there audio? | 2023-04-23 | No audio, but it beeps when detecting movements at DVR | Gus Gomez | 2023-04-23 |
| Is there audio? | 2023-04-23 | Dear friend, Thank you so much for your support on our products. Yes, this item does not have audio. You can consider our company's POE set, which usually comes with audio.Thanks. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-23 |
| Is there audio? | 2023-04-23 | No there is no audio | JR | 2023-04-25 |
| Can you fast foward and reverse like you would on a vcr. or do you have to just inch it along a little at a time. want to be able to just press ff ? | 2023-01-22 | Dear friend, Thank you so much for your support on our products. Fast forwarding and multiplier selection. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-24 |
| Does this camera can zoom in and zoom out if I have installed. | 2023-02-26 | Dear friend, Thank you so much for your support on our products. Yes, you can zoom in and zoom out while live. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-26 |
| Hola este combo incluye DVR | 2021-04-17 | No,ese equipo hice el pedido pero nunca me llego,lo pague ni tampoco me hicieron la devolucion del dinero,por parte de Amazon😌 | Juan Perez | 2021-04-18 |
| Hola este combo incluye DVR | 2021-04-17 | Dear friend, Thank you so much for your support on our products. Please kindly note this is a 4-pack camera product. it doesn't include a DVR. Package contents as below. 4 x ZOSI 1080p TVI Dome Camera 4 x Mounting Screw Bag 4 x 60FT BNC+DC Extension Cables 1 x 12V/2A Power Supply 1 x 1 to 4 Power Splitter 1 x User Manual Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-04-19 |
| Graban el audio también?? | 2022-05-03 | No graban el audio | Cosme De la Rosa | 2022-05-03 |
| Graban el audio también?? | 2022-05-03 | Si lo k ha k buscar los cables | Alfredo Becerra | 2022-05-03 |
| Graban el audio también?? | 2022-05-03 | No, no graba sonido. | Charo R | 2022-05-08 |
| what are the camera dimensions? | 2022-09-04 | 2.5 inches x 4.0 inches with the mount about 5. 75 inches | matt h. | 2022-09-04 |
| what are the camera dimensions? | 2022-09-04 | Dear friend, Thank you so much for your support on our products. The camera dimension is u200e4 x 4 x 3 inches Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-05 |
| Do these zosi Poe cameras come with onvif protocol? | 2023-02-02 | Yes it does | Chin tech | 2023-02-02 |
| Do these zosi Poe cameras come with onvif protocol? | 2023-02-02 | Dear friend, Thank you so much for your support on our products. This camera doesn't support onvif. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-03 |
| will this system make my power bill increase? | 2022-12-11 | I leave mine on and have a monitor on at all times. It does use p oil wer but not that much. | James E. | 2022-12-11 |
| will this system make my power bill increase? | 2022-12-11 | Dear friend, Thank you so much for your support on our products. The DVR has 12V 2A power supply and cameras come with 12V 1A power supply, it doen't need much power. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-11 |
| Some of these reviews say this is 1t and the description says a 4t so which is it , 1t or 4t ? | 2023-04-11 | Dear friend, Thank you so much for your support on our products. This system come with 16 cameras has 4TB hard drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-11 |
| I just ordered this camera system the Dome cameras it says in the header that it is weatherproof indoor outdoor is that true? | 2022-09-10 | Dear friend, Thank you so much for your support on our products. Yes, the cameras are IP66 weatherproof for indoor and outdoor. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-11 |
| Does the camera work with a samsung model sdr-b74301n replacing camera model 8dc-9443bcn? | 2022-12-24 | Dear friend, Thank you so much for your support on our products. These are TVI cameras which are only compatible with TVI DVRs and hybrid DVR systems. You can check with the seller of your system to see if it's one of the above mentioned systems. If yes, then it can work with these cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-25 |
| Hello, I have problems with my cameras that I only record sometimes and I have to keep restarting it. how can you help me with this? | 2022-08-25 | Check your settings your motion grid and check your time settings for your record ability | matt h. | 2022-08-25 |
| Hello, I have problems with my cameras that I only record sometimes and I have to keep restarting it. how can you help me with this? | 2022-08-25 | I’m sorry I can’t answer that question. Zosi support is non existent. | Britt Reid | 2022-08-25 |
| Is it night vision? | 2021-10-05 | Not really. Just go with either Lorex or Wyze, they are far better options. | FMK | 2021-10-06 |
| Is it night vision? | 2021-10-05 | Dear friend, Thank you so much for your support on our products. Yes, these dome cameras have 80ft night vision. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.comxa0 Support center: https://zositechhelp.zendesk.com/hc/en-usxa0 Best regards, ZOSI Technologies | ZOSI Technologies | 2021-10-06 |
| Does the cameras work with a defender hd DVR | 2021-12-22 | Dear friend, Thank you so much for your support on our products. These cameras are TVI cameras which are only compatible with TVI DVR and hybrid DVR systems. If your DVR is TVI or hybird DVR, the cameras are compatible. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2021-12-22 |
| Does the new version have a built in Hard drive? | 2023-03-25 | The one I bought came with a 1 terabyte hard drive | Ezo17 | 2023-03-25 |
| Does the new version have a built in Hard drive? | 2023-03-25 | No, not built in. just has a 4 tb hdd installed . | Bruce M. | 2023-03-25 |
| Does the new version have a built in Hard drive? | 2023-03-25 | Dear friend, Thank you so much for your support on our products. Yes，it come with 4TB hard drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-25 |
| Does the new version have a built in Hard drive? | 2023-03-25 | I don't know. I just bought the Camera's not the dvr system. Camera's have great view day and night. Great for the price. | Kevin | 2023-03-27 |
| Can someone help me set up the app? | 2022-12-15 | Dear friend, Thank you so much for your support on our products. Please connect the Router and your DVR via network cable, and go to DVR's Main Menu - Setup - Network to tick "Obtain an IP Address Automatically", the system will obtain IP Address, DNS from your Router automatically. Click"Test", if "OK" is displayed, the local area network is connected successfully. Please check below link for your reference. https://supports.zositech.com/hc/en-us/articles/360017719491-Connect-the-DVR-to-the-internet Please follow up the below link go to add your device on app: https://supports.zositech.com/hc/en-us/articles/360016664951-2-How-to-Connect-your-Zosi-DVR-to-your-Zosi-Smart-Account Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-16 |
| will these work with a 720p CVI system? | 2022-01-24 | Dear friend, Thank you so much for your support on our products. Yes, this camera work with 720p CVI system. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-25 |