| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Anyone else having trouble pairing to iphone14? | 2022-12-20 | We are sorry to learn that you are having problems pairing your headset. The headset should be able to connect to your iPhone 14. We recommend that you try the following steps to enable the pairing mode: While wearing your headset, power it on. Press and hold the Call button until you hear "pairing" and then look for the device on your Bluetooth settings to connect. For additional assistance, please do not hesitate to contact our Customer Care team at 1 800 551 896. Thank you for bringing this to our attention. | Plantronics Customer Support | 2022-12-22 |
| Anyone else having trouble pairing to iphone14? | 2022-12-20 | Don't know. Fine with android | Dennis T. | 2023-01-01 |
| Does this have voice dialing? | 2021-07-04 | Jul 2021 - plantronics device us only a ‘conduit’ connection your voice&hearing to your device. It does nothing other than convey sound to/from your device. Therefore, if your device is capable of voice dialing the device (not the plantronics earbud) will still voice dial. Conversely, if your device is not caoable of voice dialing the plantronics earbud will not magically add that feature. | WJ | 2021-07-04 |
| Does this have voice dialing? | 2021-07-04 | NO, IT DOES NOT, PLUS THE VOLUME IS VERY BAD, NOT A GOOD PURCHASE AT ALL, JUST TELLING YOU THE TRUTH. | W.G. | 2021-07-04 |
| Does this have voice dialing? | 2021-07-04 | yes | JRP3 | 2021-07-04 |
| Does this have voice dialing? | 2021-07-04 | You can access Siri, Google Now™ or Cortana by pressing the Call button for 2 seconds, then wait for the phone prompt to activate voice dialling, search, and other smartphone voice controls. https://www.poly.com/content/dam/plantronics/documents-and-guides/user-guides/explorer-100-ug-en-gb.pdf If you have any further questions, feel free to contact our Customer Care Team at: 800-985-9815. | Plantronics Customer Support | 2021-07-06 |
| Does this have voice dialing? | 2021-07-04 | It works well with Google or Alexa | joseph pylesjr | 2021-07-06 |
| Does it work with A2DP | 2022-03-18 | Yes, this headset does support the A2DP Bluetooth profile. | Plantronics Customer Support | 2022-03-18 |
| does it work with kyocera ? does it have the piece that goes around the ear ? | 2023-05-31 | Hi, yes Plantronics Bluetooth headset works with any device where it can be connected via Bluetooth. | Plantronics Customer Support | 2023-05-31 |
| does it work with kyocera ? does it have the piece that goes around the ear ? | 2023-05-31 | should work w/Kyo; yes, ear piece but I don't use these. | Dennis T. | 2023-05-31 |
| does it work with kyocera ? does it have the piece that goes around the ear ? | 2023-05-31 | I am not familiar with Kyocera phones but I would have to unfortunately assume if it's Bluetooth and it up to date with the Bluetooth version this device has I would say yes. Also it does have at least when I purchased it a while ago had an attachment that you could clip on to go over the ear it's a little tight but I do have a bigger ear than most not large but after wearing a while it can get bothersome | Rick | 2023-05-31 |
| Is there a reason / solution for not connecting to iPhone? Mine was fine and then suddenly stopped connecting. | 2022-04-05 | Mine does that too. I turn it off. I go in Bluetooth setting and forget the device. Then I reconnect it. Then it works fine again. Mine does it about every 2 months | TeesMobile1 | 2022-04-05 |
| Is there a reason / solution for not connecting to iPhone? Mine was fine and then suddenly stopped connecting. | 2022-04-05 | No, try removing it from paired devices and pair it again, if not, please do not hesitate to contact our Customer Care Team at 800-985-9815 for further assistance. | Plantronics Customer Support | 2022-04-08 |
| Is there a charging cord in the box? | 2021-10-13 | Hello! Yes, this headset model includes a micro USB charging cable. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance. | Plantronics Customer Support | 2021-10-14 |
| Is there a charging cord in the box? | 2021-10-13 | Yes, but you can use any micro USB cord. | Jimmy the king | 2021-10-14 |
| Is there a charging cord in the box? | 2021-10-13 | There was with mine. | Upper Left Coast | 2021-10-14 |
| Is there a charging cord in the box? | 2021-10-13 | Yes | MR VEE | 2021-10-14 |
| Hi - the earbud changed language without me doing anything. how can i change it as i don't see anything on the manual for this? | 2022-02-25 | I selected language upon pairing. Why not just re-pair to your phone. Or, Google your question | Dennis T. | 2022-02-26 |
| Hi - the earbud changed language without me doing anything. how can i change it as i don't see anything on the manual for this? | 2022-02-25 | From googling: "You can change the language on your headset (if applicable) by pressing and holding the Volume up (+) and down (–) buttons together until you hear a “Welcome" prompt, the language selection directions will repeat in every supported language, follow the voice-guided prompts to select the headset language.May 15, 2021" | One Day at a Time | 2022-02-27 |
| Hi - the earbud changed language without me doing anything. how can i change it as i don't see anything on the manual for this? | 2022-02-25 | To change the language: Press and hold the Volume Up button and the Volume Down button at the same time as you hear “hello” (hello). Follow the voice prompts to select the headset language you need. | Plantronics Customer Support | 2022-02-28 |
| Does it come with that ear hook does it come with an ear hook | 2022-01-29 | yes | maxine watson | 2022-01-29 |
| Does it come with that ear hook does it come with an ear hook | 2022-01-29 | yes, but I use without | Dennis T. | 2022-01-29 |
| Does it come with that ear hook does it come with an ear hook | 2022-01-29 | Yes, the Explorer 110 comes with an earloop attachment. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance or have further questions. | Plantronics Customer Support | 2022-01-31 |
| Does it come with that ear hook does it come with an ear hook | 2022-01-29 | I believe it does. I bought several years ago and I don't use the ear hooks. But, I believe it included the hook. | Andrea | 2022-01-31 |
| I purchased this in June 2021. After a couple of months, it was hard to charge (had to be on a certain angle). Now it is not charging at all anymore? | 2022-01-30 | It sounds defective. I haven't had any issues with charging mine. | Kim-R | 2022-01-30 |
| I purchased this in June 2021. After a couple of months, it was hard to charge (had to be on a certain angle). Now it is not charging at all anymore? | 2022-01-30 | We're truly sorry to hear about your experience. To isolate the cause of the issue, please try charging the earpiece with a different charging cable. If you've noticed there is an actual short on the micro-USB port of the earpiece, then it is best to replace the complete unit. This model counts with a one-year manufacturer's warranty as long as it was purchased as brand new in its retail packaging. For further assistance, please don't hesitate to contact our Customer Care Team at: 800-985-9815. | Plantronics Customer Support | 2022-01-31 |
| Bring back the m180! can you bring it back? | 2021-06-21 | I'D LOVE TO HELP, YOU MIGHT NOT LIKE MY ANSWERS, BUT THEY WILL BE THE TRUTH. | W.G. | 2021-07-04 |
| Se puede escuchar música | 2021-08-15 | Si, totalmente! | ROSSMID | 2021-08-15 |
| Se puede escuchar música | 2021-08-15 | Es un producto fenomenal puedes escuchar musica con mucha claridad y estar conectado a 2 telefonos al entrar una llamada la Musica se pausa automáticamente y al terminar la llamada la musica se reanuda | Oscar Medina | 2021-08-15 |
| Se puede escuchar música | 2021-08-15 | Si se puede escuchar música | Chris hernandez | 2021-08-15 |
| Se puede escuchar música | 2021-08-15 | Sí. El auricular cuenta con A2DP (Advanced Audio Distribution Profile) es el que le permite transmitir sonido estéreo de alta tasa de bits. 800-985-9815. | Plantronics Customer Support | 2021-08-17 |