| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Only power option seems to be by power cord, how is this “wireless”? | 2021-02-27 | It is Internet wireless not power wireless. | Happy Camper | 2021-02-27 |
| Only power option seems to be by power cord, how is this “wireless”? | 2021-02-27 | Wireless internet connection | Sarah | 2021-02-27 |
| Why did the app update remove sd card support. So mad I have 4 of these, now useless? | 2021-04-22 | At the risk of sounding like a tech geek, try deleting and reloading the app. Try reformatting the card. I still have card access on my app and can download longer clips. | Tracey Rogers | 2021-04-22 |
| Can I use a 128gb memory card on SQ29 wifi camera | 2021-03-11 | Memoria SD CON EL WIFI DE LA CASA | Nayive | 2021-03-22 |
| Why cant I see past recordings on my Y1 indoor security camera any more? | 2021-09-09 | 1. You deleted them from micro SD card. 2. recording set of "Loop" were old recordings are over written with newer. 3. Do not know about their 'Cloud' service - NEVER user it. | Teck_cop | 2022-04-11 |
| Why cant i play back footage from my y1 1080p home camera | 2021-09-09 | I inserted a micro SD card into the camera. I am able to play back the footage up to certain number of days (2-3 weeks?). If you do not have the micro SD card, you have to purchase the cloud service from Yi to see the footage. | GZ | 2021-09-09 |
| Why cant i play back footage from my y1 1080p home camera | 2021-09-09 | Mine works by using wifi to down load micro SD card video * taken by motion, to the app. On my phone. It's the only way I use it! Unlike dash cam video, I believe this camera video is ENCRYPTED because on it's stationary, Always On status on the internet and wifi ! So the video on the ssd card is "safe" and is transmitted "safe". The app decrypts it so you can see it. Once it is on the phone. | Teck_cop | 2021-09-10 |
| My camera stopped working... says my wifi password is wrong.. it's not!! i reinstalled camera still nothing .. help? | 2022-09-21 | A WiFi network restart might work. 1. Turn off ALL WiFi devises of that network computers, phones, printers, other cameras . 2. RESTART the access point/Router. 3. Then start each devise, making sure it connects. Before moving on to the next. 4. If the cameras do not come back 'on line' you'll have try to reset the Cameras. 5. Follow the Mfg. Set up instructions To reset the cameras. USUALLY involves scanning a Q code. So the camera is recognized on the system. 6. Contact Manfacture ! | Teck_cop | 2022-09-21 |
| Can i have this camera 250 miles away on a boat hanging off the Marinas wifi? | 2021-08-13 | As long as it has internet connection | Caden McCort | 2021-08-13 |
| Can i have this camera 250 miles away on a boat hanging off the Marinas wifi? | 2021-08-13 | So far I have not had any trouble but the router it uses is five feet away. Gotta have a good WiFi connection first of all | Mike Cassidy | 2021-08-13 |
| Can i have this camera 250 miles away on a boat hanging off the Marinas wifi? | 2021-08-13 | Sure works perfectly on a good wifi signal | Raymond vreeland | 2021-08-20 |
| My camera stop work? | 2022-04-11 | Unplug, try reset, check internet connection. | M. Fernandez | 2022-04-11 |
| My camera stop work? | 2022-04-11 | My camera STOPPED working ALSO. Out of warranty. pritty handy with electronic repair: 1. No help form "YI" ! 2. Couldn't even figure out how to open it ! Sorry | Teck_cop | 2022-04-11 |
| This camera lost connection and I've been trying to reconnect. I keep resetting it, it keeps just saying "waiting to connect"; any advice? | 2021-08-19 | Make sure you are using 2.4g and not 5g. It only supports 2.4g. | Danielle | 2021-08-19 |
| This camera lost connection and I've been trying to reconnect. I keep resetting it, it keeps just saying "waiting to connect"; any advice? | 2021-08-19 | Power cycle your router? | ATXuser | 2021-08-20 |
| This camera lost connection and I've been trying to reconnect. I keep resetting it, it keeps just saying "waiting to connect"; any advice? | 2021-08-19 | It may have lost its connection to your router try reconnecting the camera to the router | David A Ryan | 2021-08-20 |
| Does it has yo stay plugged to out ket yo work?? | 2021-02-27 | Yes it have to be plugged to work | Caomandy | 2021-02-27 |
| Does it has yo stay plugged to out ket yo work?? | 2021-02-27 | Yes, this camera has to stay plugged in to an outlet in order to work. | Tracey Rogers | 2021-02-27 |
| Does it has yo stay plugged to out ket yo work?? | 2021-02-27 | Yes | Mike L | 2021-02-28 |