| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Double tap of Button activates google assistant, even though it is turned off. Is there a way to switch it back to redial? Tried reset of headset too. | 2023-03-18 | Try to turn off the earbuds you know red light blinking okay by doing that you are automatically reseting it to factory settings Make sure your earbuds are fully charged 100% Then do a connection search by depressing the on and off button okay so now you are connected to your earbuds tap your button and you'll be able to hear the command redial the last number that you called it will then begins to redial whatever number you called last (not the last number that called you ) Do not depressed the Plus or less buttons that's only for your volume | Hector | 2023-03-19 |
| Double tap of Button activates google assistant, even though it is turned off. Is there a way to switch it back to redial? Tried reset of headset too. | 2023-03-18 | I am sorry that the new version has changed the function of double tap to activates voice assistant and it is unable to change back to redial by customer. | pizago Direct | 2023-03-20 |
| I can't seem to connect this to my Bluetooth. This device doesn't come up on the list of devices. Please advise | 2022-09-26 | It usually shows on my devices at Bluetooth pairing as Otium or Otium audio. I have not experienced any issues with them pairing with iOS nor with my Peloton bike. | Linda Register | 2022-09-26 |
| I can't seem to connect this to my Bluetooth. This device doesn't come up on the list of devices. Please advise | 2022-09-26 | you have to hold the circled button down while your phone settings bluetooth is open - you'll hear a response saying the bluetooth is connected - and you'll see a number letter combo on the phone screen. hope that helps | Kindle Customer | 2022-09-26 |
| I can't seem to connect this to my Bluetooth. This device doesn't come up on the list of devices. Please advise | 2022-09-26 | once they were charged they connected as per the instructions | Amazon Customer | 2022-09-26 |
| I can't seem to connect this to my Bluetooth. This device doesn't come up on the list of devices. Please advise | 2022-09-26 | Make sure it is in pairing mode, to turn on the headset you have to hold the power button for 5 seconds but to put it in pairing mode it's 8 seconds. | SM Mollineau | 2022-09-26 |
| I can't seem to connect this to my Bluetooth. This device doesn't come up on the list of devices. Please advise | 2022-09-26 | The most recent ones are named “U8.” On an iPhone it might show up at the bottom of the page with your other bluetooth devices. | Dave… | 2022-09-26 |
| I can't seem to connect this to my Bluetooth. This device doesn't come up on the list of devices. Please advise | 2022-09-26 | Don’t know. If you have the manual I recommend to look it, the other option is browsing tutorials for your issue. | The Knight Walker | 2022-09-27 |
| What is the Amazon's address for returning item? | 2023-04-11 | We don't have access to Amazon's return address. If you need a return, please contact Amazon customer service to confirm the return address. | pizago Direct | 2023-04-12 |
| What is the Amazon's address for returning item? | 2023-04-11 | Please contact Amazon customer service to get it. | pizago Direct | 2023-04-13 |
| Can you connect 2 pairs to one android phone? I want to watch a show with a friend on my phone thinking about buying another pair. | 2022-08-23 | No | Debbie | 2022-08-23 |
| Where can I go on line and get the manual for these earbuds? | 2023-05-18 | Could you please contact us through Amazon messages to get the user manual? | pizago Direct | 2023-05-19 |
| The description on Amazon says noise canceling But the box says nothing about noise canceling on there. Are these active noise canceling or not? | 2022-12-19 | The only thing I would call noise canceling are the soft rubber plugs for your ears - they have a mixture of sizes for better fit. There MIGHT be software or electronic features for this - but I doubt it. BTW, I like these headphones. | Dan K | 2022-12-19 |
| The description on Amazon says noise canceling But the box says nothing about noise canceling on there. Are these active noise canceling or not? | 2022-12-19 | Unsure if I would call the noise canceling but when I use them, I pretty much only hear the music. I’m planning to use them for podcasts too. Let’s hope they work for that also. They are very comfortable and responsive. Hope this helps | Dan L | 2022-12-19 |
| The description on Amazon says noise canceling But the box says nothing about noise canceling on there. Are these active noise canceling or not? | 2022-12-19 | They are not noise canceling | S. Schirk | 2022-12-19 |
| The description on Amazon says noise canceling But the box says nothing about noise canceling on there. Are these active noise canceling or not? | 2022-12-19 | No. Not really. If you don't have them turned on loud you can still hear what's going on around you. | Cat reader | 2022-12-19 |
| can you remove the strap? | 2022-12-10 | No. It is a wire, not a strap. | Anthony D. Mercado | 2022-12-10 |
| can you remove the strap? | 2022-12-10 | Nope | Poboie | 2022-12-10 |
| What is the specific desible range (highest and lowest)? | 2022-11-19 | Most of our customers are happy with the sound quality, battery life, and noise cancellation. | pizago Direct | 2022-11-20 |
| se conecta a los reloj garmin? | 2022-10-17 | No, no es compatible. | pizago Direct | 2022-10-19 |
| Really like these earbuds, but tiny silicone micro-usb charger port popped off immediately -- can anything else be used to protect usb insert port? | 2022-12-31 | I was concerned about that cover as well when I first changed the piece. Suggest you reach out to the manufacturer. Sorry I don’t have a good solution. | Dan L | 2022-12-31 |
| one of the small rubber pieces that go in the ear fell off and was lost. Is it possible to get a replacement? How? | 2023-04-27 | You’d probably have to contact the seller they’ll probably send you new ones or provide you with a link to purchase replacements. It should’ve came with extra ones though | Waifu | 2023-04-27 |
| one of the small rubber pieces that go in the ear fell off and was lost. Is it possible to get a replacement? How? | 2023-04-27 | The headphones come with 4 pairs of rubber ear tips, could you please chek the product box and use other ear tips? | pizago Direct | 2023-05-01 |
| are memory foam tips included | 2022-12-10 | Not memory foam, but extra rubber covers are included and interchangeable. Highly suggest these for runners. | haccex91 | 2022-12-10 |
| are memory foam tips included | 2022-12-10 | Yes | Toni W. | 2022-12-11 |
| are memory foam tips included | 2022-12-10 | They are not memory foam, just a rubber or silicone material (similar to other ear pieces I’ve owned) in a couple different sizes. | Rachny97 | 2022-12-11 |
| Can this be pair with apple Imac? | 2022-11-05 | Yes. It can be connected with devices supporting Bluetooth 5.1 and below. | pizago Direct | 2022-11-06 |
| I know these aren't hearing aids but can I use as an audio feed to help me distinguish dialog while watching TV with others? | 2022-12-24 | I don't think so. Contact the seller, they're be glad to help you. | Jordan Burrell | 2022-12-24 |