| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| When you need to review footage having been offline for a while, are there notifications if there has been any motion detection ? | 2023-01-29 | Hi there, we appreciate your inquiry. You can turn push notifications on for your phone when your camera detects activity. When enabled, you can receive camera alerts as long as you're signed into the app. However, if your phone is offline, you won’t get real time notifications. Also, there's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. But you’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Visit this link to learn more: https://support.google.com/googlenest/answer/9210305 | A manufacturer | 2023-01-31 |
| Record without internet? that is, would it be used to put in a parking lot where there is no network? and access the videos by app | 2022-07-20 | If I’m understanding the question correctly, my answer would be NO. Reason being, every time my WIFI goes down(sometimes due to bad weather), my camera goes down until WIFI comes back up. I don’t have video footage during this time either. | Lady B | 2022-07-20 |
| Record without internet? that is, would it be used to put in a parking lot where there is no network? and access the videos by app | 2022-07-20 | No. This camera needs power and internet to work and record | G-Man | 2022-07-20 |
| Record without internet? that is, would it be used to put in a parking lot where there is no network? and access the videos by app | 2022-07-20 | Nest cameras require an internet connection and secure wireless network, 802.11a/b/g/n (2.4 GHz and 5 GHz). It can record and save events to the cloud anytime as long as the camera is connected to both Wi-Fi and Nest service. The Nest Cams will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the camera settings using your phone or app. See the full list of tech specs here: https://support.google.com/googlenest/answer/9259110 | A manufacturer | 2022-07-27 |
| How long is the electric cord on the gjq9t camera? | 2023-01-08 | I would say the cord is about 6 feet long. Also, it's Google Nest Camera. | Joe | 2023-01-09 |
| How long is the electric cord on the gjq9t camera? | 2023-01-08 | Hi there! Nest Cam (indoor, wired) has an attached 10 ft (3.0 m) power cable with USB-A connector that plugs into a power adapter. Technical specs for Nest cameras and doorbells: https://support.google.com/googlenest/answer/9259110 | Made by Google | 2023-01-12 |
| Is it true Google is discontinuing the nest app April 2024 rendering nestcam's worthless? | 2023-05-02 | From what i understand is you will be able to use the old cameras but some of the features you wll ]not be able to use, If you update the new cameras they will be aboe to update. | Kemper | 2023-05-02 |
| Is it true Google is discontinuing the nest app April 2024 rendering nestcam's worthless? | 2023-05-02 | Nest Secure will discontinue, not Nest. 1st and 2nd gen cams both work with Google Home, but you can only monitor the 1st gen cams in Google Home, and 2nd gen cams can be fully controlled thru Google Home on iPhones, not on desktop PCs. 1st gen cams can be fully controlled in Nest, both on iPhones and desktop PCs. 2nd gen cams are not compatible with Nest. Drop cams are supposed to discontinue, but as of May, 2023, they are still supported in Nest. Not complaining. Nest Secure is a different app for smart home sensors. Last time I spoke with Google tech support, 1st and 2nd gen cams will continue with Nest and Google Home. | mk13sda | 2023-05-02 |
| Is it true Google is discontinuing the nest app April 2024 rendering nestcam's worthless? | 2023-05-02 | Devices still function through Google Home | Bongo | 2023-05-03 |
| Is it true Google is discontinuing the nest app April 2024 rendering nestcam's worthless? | 2023-05-02 | Hi there! We’re continuing to support the Nest app. We will continue to deliver critical security updates and software fixes and owners like you shouldn’t notice any difference with your service. Google commits to bring users the same feature and software support you’ve always had. However, we made the difficult decision to stop support for Nest Secure, Dropcam (starting April 8, 2024.). We will also officially end Works with Nest as of September 29, 2023. Please check your email inbox for additional communication over the coming weeks, or visit this link to learn more about these changes: https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449 | A manufacturer | 2023-05-03 |
| How much data these camera uses ? I have 2 of these and my data usage has increased for the month ? | 2023-01-05 | very little | Kemper | 2023-01-11 |
| How much data these camera uses ? I have 2 of these and my data usage has increased for the month ? | 2023-01-05 | Hi there! Foru2005optimalu2005videou2005qualityu2005atu20051080p, working broadband internet connection with at least 2 Mbps upload speedu2005per camera recommendedu2005(DSLu2005mayu2005notu2005qualify). Cameras will use more bandwidth to stream video when there is more motion in the scene. If you subscribe to Nest Aware, your camera streams all video to the cloud for secure offsite storage. You can adjust your camera’s video quality to use less bandwidth and monthly data. The following article can help you estimate download bandwidth use, upload bandwidth use, and total monthly data use: https://support.google.com/googlenest/answer/9245832 | Made by Google | 2023-01-12 |
| Can I power the camer with a solar panel? | 2022-11-26 | No. & if u haven’t already purchased find another brand. Google nest cameras r very good but they have made too many bad changes since google took over. The app is horrible, they force you to sign up for things u don’t want just to use ur camera. I could go on. Please just know most great reviews were before google took over nest. | Jen | 2022-11-27 |
| Can I power the camer with a solar panel? | 2022-11-26 | Nest Cam Indoor can work with different types of power sources, as long as it is rated to produce an output with this specification: AC adapter input: 100–240V AC, 50/60 Hz, 0.2A | Made by Google | 2022-12-04 |
| Anyone know how much data does this camera take with the subscription? | 2023-01-06 | 24/7 Read About 2nd generation has improvements in functionality | Born 2receive | 2023-01-06 |
| Anyone know how much data does this camera take with the subscription? | 2023-01-06 | Hi there! Foru2005optimalu2005videou2005qualityu2005atu20051080p, working broadband internet connection with at least 2 Mbps upload speedu2005per camera recommendedu2005(DSLu2005mayu2005notu2005qualify). Cameras will use more bandwidth to stream video when there is more motion in the scene. If you subscribe to Nest Aware, your camera streams all video to the cloud for secure offsite storage. You can adjust your camera’s video quality to use less bandwidth and monthly data. The following article can help you estimate download bandwidth use, upload bandwidth use, and total monthly data use: https://support.google.com/googlenest/answer/9245832 | Made by Google | 2023-01-12 |
| Does it emit a light at night? Our current baby monitor has a light | 2022-08-08 | It does not emit a visible light. It emits an infrared light which cannot be seen with the eye, but it illuminates the night vision of the camera extremely well. | David Wilson | 2022-08-08 |
| Does it emit a light at night? Our current baby monitor has a light | 2022-08-08 | Yes. Your Nest camera lights let you know whether they work normally or if there’s a problem. Take a look at this link for more info and to know what each light means: https://support.google.com/googlenest/answer/9268073 | A manufacturer | 2022-08-10 |
| Does it emit a light at night? Our current baby monitor has a light | 2022-08-08 | When the camera is on, there is a blue indicator light. Since the camera power can be controlled via an app....the indicator helps to know if I've left it on, or off, unintendedly. I've not really looked at them at night to see if the indicator brightness changes compared to daytime. | RachelGue | 2022-08-15 |
| How many days can you look back at the video history? | 2023-04-02 | 30 days, with a google subscription. | G. Waters | 2023-04-02 |
| How many days can you look back at the video history? | 2023-04-02 | None unless you pay for a subscription. | Stacy | 2023-04-02 |
| How many days can you look back at the video history? | 2023-04-02 | Hello there, your Nest Cam Indoor without a Nest Aware subscription can give you photo snapshots of detected activity up to 3 hours in the past. To learn more about the Nest Aware subscription for your device, we encourage you to reach out to our support team on our Google Help page here: https://support.google.com/googlenest/gethelp | Made by Google | 2023-04-03 |
| will the Google Nest Cam Indoor work with t mobile 5g gateway home internet | 2022-11-27 | I don’t see why not it’s Internet-based | Kemper | 2022-11-27 |
| will the Google Nest Cam Indoor work with t mobile 5g gateway home internet | 2022-11-27 | Nest Cam Indoor works with most Internet Service Providers, including T-Mobile 5G as long as it supports 802.11b/g/n (2.4 GHz) and 802.11a/n (5 GHz) Wi-Fi connectivity. | Made by Google | 2022-12-04 |
| will the Google Nest Cam Indoor work with t mobile 5g gateway home internet | 2022-11-27 | does not seem to work. Disconnects after a while t-Mobile 5G Business inseego router | IKRAmazon | 2023-01-26 |
| Will it work with a laptop PC with a Windows 11 operating system? | 2022-08-23 | Unsure. The camera has built-in wifi that communicates to the google home app. I think it uses the USB cord solely for power but could be wrong about that. | Jeffrey Brown | 2022-08-23 |
| Will it work with a laptop PC with a Windows 11 operating system? | 2022-08-23 | Yes. Although we recommend using the Nest app with a phone or tablet running iOS or Android with Bluetooth Low Energy (BLE), you can view and manage your Nest products by visiting home.nest.com using a web browser on a computer. See the requirements below: OS requirements: - Windows 7 or later - Mac OS 10.9 or later - Chrome OS 38 or later Browser requirements: - Firefox 33 or later - Google Chrome 38 or later - Internet Explorer 11 or later - Safari 7 or later | Made by Google | 2022-08-24 |
| Can this be mounted on the ceiling ? | 2023-01-11 | any place you can put a fastner you can put the camera | Kemper | 2023-01-11 |
| Can this be mounted on the ceiling ? | 2023-01-11 | Perhaps. I’m not sure how long the screws are though but can always use longer ones | Irene L | 2023-01-12 |
| Can this be mounted on the ceiling ? | 2023-01-11 | very likely on any wall or ceiling | KRISTIEPRESTRIDGE | 2023-01-12 |
| Can this be mounted on the ceiling ? | 2023-01-11 | I suppose it probably could be mounted on a ceiling. I don’t know where you’d put the wire (to hide it) that runs down to plug it in. It wouldn’t be very cosmetically pleasing I’d imagine. | L. Crist | 2023-01-12 |
| Can this be mounted on the ceiling ? | 2023-01-11 | Hi there! Yes, you can install the camera on a ceiling, upside down, and have the image rotate 180º in the camera settings to make sure it looks great when viewing the video in the app. If you just need to straighten a tilted or upside down image, try twisting your camera in its stand or mount. Or by rotating the video with the app. | Made by Google | 2023-01-16 |
| difference between gen 1 and gen 2? | 2022-07-13 | New Nest cameras work with the Google Home app, and includes three hours of event history right out of the box for the first time ever. On-device processing also gives our customers intelligent alerts and Activity Zones, which historically have required a subscription. These have a local storage fallback that allows it to record videos for up to one hour without Wi-Fi. For battery-powered cameras and doorbells, it can also record for one hour when the power goes out. The new Nest Cams have 2MP sensor, 130-degree field of view and 1080p video with HDR (High Dynamic Range) that’s optimized for the clearest possible view both day and night. Previous versions of Nest Cams only offer motion alerts without a subscription. It does not offer Familiar Faces, animal or vehicle alerts. Activity Zones require a Nest Aware subscription. Nest Cam Indoor has a 3MP sensor, 130-degree field of view and 1080p video but does not support HDR video. You’ll need the Nest app to guide you through setup and installation. After setup in the Nest app, you can add your Nest camera to your home in the Home app. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place. Learn more about technical specifications for cameras and their differences at support.google.com/googlenest/answer/9681538 | A manufacturer | 2022-07-27 |
| Can you tilt downward? | 2023-01-02 | You can move the camera with your hand. It’s not powered to tilt itself. | L. Crist | 2023-01-02 |
| Can you tilt downward? | 2023-01-02 | There is some degree of tilt, plus the view is with a very wide angle lens. | Ben Net | 2023-01-02 |
| Can you tilt downward? | 2023-01-02 | Yes | Irene L | 2023-01-02 |
| Can you tilt downward? | 2023-01-02 | Yes. I can be adjusted in all directions. Up , down and sideways. | Hunny | 2023-01-03 |
| Can you tilt downward? | 2023-01-02 | yes it has a pivot point about 1/2" above the base | Kemper | 2023-01-03 |
| Can you tilt downward? | 2023-01-02 | Hi there, thanks for your inquiry. The stand of the Nest Cam Indoor pivots backward and forward with a 180° range of motion. So, for example, you can mount Nest Cam Indoor up high and pivot the stand downward to be able to see the room. The camera itself can rotate a full 360° in the stand, and if you have a Nest Cam (not a Dropcam), the stand can also rotate 360° around. That way, if you need to mount your camera at an angle, you can twist the camera and the stand to straighten the image. You can even install the camera on a ceiling, upside down, and have the image rotate 180º in the camera settings to make sure it looks great when viewing the video in the app. If you just need to straighten a tilted or upside down image, try twisting your camera in its stand or mount. Or by rotating the video with the app. | A manufacturer | 2023-01-12 |
| If I already use a 1st gen Nest indoor camera, do I have to purchase another 1st gen to be able to be able to view both cameras in one app? | 2023-03-28 | Mo | Kemper | 2023-03-28 |
| If I already use a 1st gen Nest indoor camera, do I have to purchase another 1st gen to be able to be able to view both cameras in one app? | 2023-03-28 | Hi there! Depending on which camera model you have, use either the Google Home app or Nest app to set it up. Use the Google Home app to set up the following Nest cameras: - Nest Cam (wired) - Nest Cam with Floodlight - Nest Cam (battery) Use the Nest app to set up the following Nest cameras: - Nest Cam IQ Indoor - Nest Cam IQ Outdoor - Nest Cam Indoor - Nest Cam Outdoor - Nest Dropcam (all models) For questions and concerns, contact our support team here: https://support.google.com/googlenest/gethelp | Made by Google | 2023-03-28 |
| It's his camera weetherpeoof? | 2023-02-05 | This is indoor camera | Holly | 2023-02-05 |
| It's his camera weetherpeoof? | 2023-02-05 | No it’s not, it’s an indoor camera. Please be for warned, the google cameras are good but the app and system that runs it now is NOT! Google took over nest & the app & service are now terrible! Google FORCES you to sign up for things in order to use your cameras, amount other things. | Jen | 2023-02-05 |
| It's his camera weetherpeoof? | 2023-02-05 | No this one is not. If you want a wired camera and one that is weatherproof you have to get the first generation wired. I personally like them better and think they work better especially in low light. | Jeff Kurtz | 2023-02-05 |
| It's his camera weetherpeoof? | 2023-02-05 | Hi there! No, Nest Cam (indoor, wired) isn't weatherproof and is for indoor use only. Check technical specs here: https://support.google.com/googlenest/answer/9259110 | Made by Google | 2023-02-07 |
| how long is the cord? I see multiple answers from 3 feet to 10 feet. Is there an accurate measurement available? | 2023-01-05 | 3-10 | Kemper | 2023-01-11 |
| how long is the cord? I see multiple answers from 3 feet to 10 feet. Is there an accurate measurement available? | 2023-01-05 | Hi there! Nest Cam (indoor, wired) has an attached 10 ft (3.0 m) power cable with USB-A connector that plugs into a power adapter. Technical specs for Nest cameras and doorbells: https://support.google.com/googlenest/answer/9259110 | Made by Google | 2023-01-12 |
| Does the nest app work outside of the US? | 2022-06-14 | Yes. The Nest app works outside the US. However, there are regions and languages where the app is not available. Check this link to see minimum requirements to install and use the Nest app on different devices: https://support.google.com/googlenest/answer/7035987 | A manufacturer | 2022-06-15 |
| Is the following notice from nest/google something buyers at this sight should be aware of: starting april 8, 2024, your dropcam will no longer work? | 2023-04-10 | thats what i understand. they will no longer provide service or updates to . | Kemper | 2023-04-10 |
| Is the following notice from nest/google something buyers at this sight should be aware of: starting april 8, 2024, your dropcam will no longer work? | 2023-04-10 | I had the power go out in my house and then nest cam didn’t work any longer. Otherwise I’d never had a problem with it. Had it about 5 years I think. | L. Crist | 2023-04-10 |
| Is the following notice from nest/google something buyers at this sight should be aware of: starting april 8, 2024, your dropcam will no longer work? | 2023-04-10 | Don't purchase dropcams. (Doesn't seem anyone is selling them anyways.) I have a drop cam and it still video streams, but does not record any clips anymore. I just use it for live monitoring only. Maybe Google will stop that as well in the future. If you have dropcams, Google lets you replace up to two with their 2nd-gen cameras for free. The link to free replacement comes in their email notice. | mk13sda | 2023-04-10 |
| Is the following notice from nest/google something buyers at this sight should be aware of: starting april 8, 2024, your dropcam will no longer work? | 2023-04-10 | yes, this sounds pretty bad, why? | Alan Levin | 2023-04-11 |
| Is the following notice from nest/google something buyers at this sight should be aware of: starting april 8, 2024, your dropcam will no longer work? | 2023-04-10 | Hi there! Dropcam launched over 10 years ago and was one of the first smart cameras on the market. As we look at what it takes to support your home security needs going forward, it has become increasingly challenging to continue to update these products given the outdated hardware. So we made the difficult decision to stop support for Dropcam and Dropcam Pro starting April 8, 2024. These cameras won’t be able to connect to the app, stream or record video. For other questions and concerns, you may reach out to our support team anytime. Contact us here: https://support.google.com/googlenest/gethelp | Made by Google | 2023-04-12 |
| Is the following notice from nest/google something buyers at this sight should be aware of: starting april 8, 2024, your dropcam will no longer work? | 2023-04-10 | The google home app can NOT BE VIEWED ON A LAPTOP OR DESKTOP COMPUTER. This camera can NOT BE VIEWED ON THE NEST APP AND CAN ONLY BE VIEWED WITH THE BUGGY GOOGLE HOME APP. NOTE THAT GOOGLE IS DEACTIVATING ALL OF THE OLDER FULLY FUNCTIONAL BLACK NEST AND DROPCAM CAMERAS ON APRIL 8TH 2024 AND MAY DEACTIVATE THE WHITE SECOND GENERATION CAMERAS IN 2025. | David | 2023-05-24 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | When you purchase them you open up a account with Nest. It give you a allotment for the storage amount per fee. You decide how much storage you need. You can view when your on wifi or 5G. | Kemper | 2023-01-28 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | This need stable internet in other for you to see the activities | Holly | 2023-01-28 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | I’m not sure I follow your question but you need internet for the cameras to be able to record as well as to see live or recorded footage. If your place you’re putting the cameras has internet the whole time, it will record and you can look back (when you have service) and see the footage even if your device doesn’t have service the whole time. Again as long as you have internet at the place the cameras are being used. | Jeff Kurtz | 2023-01-28 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | If you have the monthly subscription, then it won’t matter if where YOU are at that you don’t have internet, because it’ll be held for a month I believe. As long as the camera has your homes WIFI and is connected at least wirelessly, you’ll be fine. If you have no subscription, it’s only held for 3 hours. Not gonna work for you then. | L. Crist | 2023-01-28 |
| I want to use this for a 2 week vacation with an ipad and will loose internet for much of that time. How will this perform in those circumstances? | 2023-01-28 | Hey there, thanks for the question. You can turn push notifications on for your phone when your camera detects activity. When enabled, you can receive camera alerts as long as you're signed into the app. However, if your phone is offline, you won’t get real time notifications. Also, there's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. You’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Visit this link to learn more: https://support.google.com/googlenest/answer/9210305 | A manufacturer | 2023-01-31 |
| If the nest camera is in my bed room only can i see anywhere else in the house from it | 2023-05-29 | Yes you can. | Big Josh | 2023-05-29 |
| If the nest camera is in my bed room only can i see anywhere else in the house from it | 2023-05-29 | you can see where that camera points, you can place it in another room. | Born 2receive | 2023-05-29 |
| If the nest camera is in my bed room only can i see anywhere else in the house from it | 2023-05-29 | Only where you can see thru the camera lens. When you bring up the camera on your phone, you’ll see wherever it’s pointed. The camera doesn’t move unless you move it. | L. Crist | 2023-05-29 |
| If the nest camera is in my bed room only can i see anywhere else in the house from it | 2023-05-29 | No | Elaine | 2023-05-29 |
| If the nest camera is in my bed room only can i see anywhere else in the house from it | 2023-05-29 | No, you will see what ever is in front of your camera in your bedroom! | Kemper | 2023-05-29 |
| If the nest camera is in my bed room only can i see anywhere else in the house from it | 2023-05-29 | No you would need another camera. You can move the camera to another location | michael mfj | 2023-05-29 |
| If the nest camera is in my bed room only can i see anywhere else in the house from it | 2023-05-29 | Hi there! Yes, you can view the video feed from Nest Cam Indoor from any location inside or outside your home using the app on your mobile phone/tablet. Take a look at this link for more info: https://support.google.com/googlenest/answer/9244102 Reach out to our support team for any other questions here: https://support.google.com/googlenest/gethelp | Made by Google | 2023-05-30 |
| Compré la cámara, pero no he podido activar el servicio de Nest aware para poder grabar, dice no estar disponible en Colombia, ¿que puedo hacer? | 2022-08-30 | Literalmente nada, por la geolocalización | Rahn | 2022-08-30 |
| Compré la cámara, pero no he podido activar el servicio de Nest aware para poder grabar, dice no estar disponible en Colombia, ¿que puedo hacer? | 2022-08-30 | Poner una dirección de los Estados Unidos. | Victoria Ramirez | 2022-08-31 |