| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do i use the 2 way audio to talk to someone where the camera is? I don't see it on my phone on the app while watching | 2023-03-23 | While in the camera at the very bottom left you will see what looks like a microphone. Then one next to that to just listen. Hit the microphone button to talk to someone who is near the camera. Or you can just listen with the listen button right next to the microphone and they can not hear you. | Jennifer Obrien | 2023-03-23 |
| How do i use the 2 way audio to talk to someone where the camera is? I don't see it on my phone on the app while watching | 2023-03-23 | Under the live view select the talk (microphone icon) or listen ( megaphone/speaker icon) buttons to enable two-way audio. | Amcrest Support | 2023-03-29 |
| Anyone got the mic function working with the TinyCam app with this camera? | 2023-01-11 | you can "Listen" the sound from the mic by the APP(Amcrest ViewPro), I cannot show you the picture because my 2 pieces are not work, less 1 year life. | Chih Chiang Shen | 2023-01-11 |
| Anyone got the mic function working with the TinyCam app with this camera? | 2023-01-11 | This has not been tested by our team, however, on their website, it states this feature should work. | Amcrest Support | 2023-03-01 |
| How close will it focus in daylight? Considering mounting one on a bird feeder, so need focus at about 6”. Thanks. | 2022-12-17 | Yes it will focus down to 6” , it will nice to watch the birds, hope this helps. | Bernard Grabczewski | 2022-12-17 |
| How close will it focus in daylight? Considering mounting one on a bird feeder, so need focus at about 6”. Thanks. | 2022-12-17 | I can't promise 6" but mine has been used on a 3D printer and focused in less than a foot. | S. G. Harp | 2022-12-18 |
| How close will it focus in daylight? Considering mounting one on a bird feeder, so need focus at about 6”. Thanks. | 2022-12-17 | 6" should work, but 7" or 8" may be better. | Amcrest Support | 2023-03-02 |
| Can i hard wire this directly to my amcrest nvr? rather then using the wireless option? | 2023-03-04 | Honestly, I returned this item. Could not get it to connect to my wireless router | Ray L | 2023-03-04 |
| Can i hard wire this directly to my amcrest nvr? rather then using the wireless option? | 2023-03-04 | Honestly, I returned this item. Could not get it to connect to my wireless router | raymond l minnick | 2023-03-04 |
| Can i hard wire this directly to my amcrest nvr? rather then using the wireless option? | 2023-03-04 | Yeah, There's an ethernet connection on the rear | Chris | 2023-03-04 |
| Can i hard wire this directly to my amcrest nvr? rather then using the wireless option? | 2023-03-04 | Yes, you can connect this camera to an Amcrest NVR using an ethernet cable. | Amcrest Support | 2023-03-29 |
| What's the bitrate on rtsp mode? | 2022-12-11 | RTSP is commonly used for streaming media, such as video or audio streams and is best for media that needs to be broadcasted in real-time. Meanwhile, RTMP is commonly used for streaming media over the web and is best for media that can be stored and delivered when needed. | Christian o. | 2023-02-02 |
| Love amcrest wifi cameras because i can watch live videos on the pc as well as tablets. but, why do tablets refresh from time to time? | 2023-02-02 | 1. Watch your internet and tablet settings. 2. Any time image or movement is notice by the camera it gives a notification may be that makes it refreshing. So far it's a very nice and a good product. | Christian o. | 2023-02-02 |
| Love amcrest wifi cameras because i can watch live videos on the pc as well as tablets. but, why do tablets refresh from time to time? | 2023-02-02 | Please reach out to us for further assistance by selecting "Ask a question" on the seller page. To locate the seller page, please select "Amcrest Direct" next to "Sold by". | Amcrest Support | 2023-03-29 |
| Buenos días requiero ayuda , mi cámara no quiere conectarse al wifi? | 2023-01-13 | Si solo tiene la bande de 2.4 de wifi, debe, estar para configurarla en la banda de 2.4 el celar con el q la va a configurar, después ya no importa. | Orlando Bobadilla | 2023-01-13 |
| Buenos días requiero ayuda , mi cámara no quiere conectarse al wifi? | 2023-01-13 | Comuníquese con nosotros para obtener más ayuda seleccionando "Hacer una pregunta" en la página del vendedor. Para ubicar la página del vendedor, seleccione "Amcrest Direct" junto a "Vendido por". | Amcrest Support | 2023-03-01 |
| Can it be used as a second camera in a Zoom conference? | 2023-02-28 | That is a fantastic question and I don't really don't answer these questions that Amazon throws at me or their surveys but I don't believe you'll be able to. But the solution to this would be to use a camera phone because you're going to be you're going to have to hook in to the zoom conference regardless. The other thing would be to get maybe a hiring camera which I doubt they have for your needs that has an HDMI port that would plug into your computer or your TV it's the best I can give you bud Good luck to you or call amcrest which would be the simplest answer I can give you | Laurence Harris | 2023-02-28 |
| Can it be used as a second camera in a Zoom conference? | 2023-02-28 | No, it doesn't support protocols like that | M R | 2023-02-28 |
| Can it be used as a second camera in a Zoom conference? | 2023-02-28 | yes you can use this camera for zooming or other facetime calls | Zane B. | 2023-02-28 |
| Can it be used as a second camera in a Zoom conference? | 2023-02-28 | In order to use this device, you must power it using a power adapter and connect the IP camera using a hardwired or wireless connection. You can have another user on your amcrest account view you from the camera, but you will not be able to use it for video conferences on platforms such as Skype, Youtube, Google Meet, etc. | Amcrest Support | 2023-03-01 |
| Can you hear or see any signs, when there is a still picture taken of you, if you’re in it’s view? | 2023-05-18 | Pictures have no sound attached to it | Amazon Customer | 2023-05-18 |
| Can this ip camera be mounted up side down without any functionality issues? i plan on using in a broadcast for my church ? | 2023-05-18 | Yes. You just have to use the software to flip the image. If you plan on using the microphone to broadcast sound, it may not be clear enough. | Leo | 2023-05-18 |
| Can this ip camera be mounted up side down without any functionality issues? i plan on using in a broadcast for my church ? | 2023-05-18 | No it can not or it won’t function properly. | Jennifer Obrien | 2023-05-18 |
| Can this ip camera be mounted up side down without any functionality issues? i plan on using in a broadcast for my church ? | 2023-05-18 | I am not sure but believe you can invert the camera video in the software. | old dog | 2023-05-22 |
| Compatible with ash21-b? | 2023-02-05 | I don't understand what you mean | Christian o. | 2023-02-13 |
| Do i still need a sd card if i use blue iris? | 2022-11-29 | The best way to do so is with the Cam itself. After installing the card onto your Cam, open the app and go to Live View of your Cam>Settings> ... | Christian o. | 2023-02-02 |
| Length of power cord? | 2023-02-13 | It's about two feet, but if you wanted to extend to a position that is suitable for you you can use an extension board or if you can change the cord to the length that you wanted, only if it is on the market, but please kindly check Amazon or the manufacturer manual. | Christian o. | 2023-02-13 |
| Length of power cord? | 2023-02-13 | 10 feet | old dog | 2023-02-13 |
| Length of power cord? | 2023-02-13 | Cord length is 9 ft. | Danny R Ashley | 2023-02-13 |
| Length of power cord? | 2023-02-13 | 10ft | Amcrest Support | 2023-03-03 |
| Does this camera have a Web Interface? | 2022-12-29 | Please kindly read the manufacturer manual or search it operations on YouTube you will definitely find out. | Christian o. | 2023-02-02 |
| does this camera work without a cable and how long does it last after charging | 2023-04-01 | This is a wireless or Ethernet cable. You do have to have a power cable to power up the camera. | Zane B. | 2023-04-01 |
| does this camera work without a cable and how long does it last after charging | 2023-04-01 | I have it plugged in to my surge protector USB. And it works beautifully all the time. If that is the answer you were looking for then go for it | Laurence Harris | 2023-04-01 |
| does this camera work without a cable and how long does it last after charging | 2023-04-01 | Works via wifi or Ethernet. Requires continuous power. | kmgsjg | 2023-04-01 |
| does this camera work without a cable and how long does it last after charging | 2023-04-01 | The camera has no batteries and not chargeable. It has an AC adapter and must be plugged in. | Kilimanjaro | 2023-04-02 |
| Is this item battery or electric power supply | 2023-02-21 | Usb type wall plugin electric | old dog | 2023-02-21 |
| Is this item battery or electric power supply | 2023-02-21 | USB to USB service protector or plug it to a USB adapter to a wall socket and it works fantastically | Laurence Harris | 2023-02-21 |
| Is this item battery or electric power supply | 2023-02-21 | A/C plugin power only | Danny R Ashley | 2023-02-21 |
| Is this item battery or electric power supply | 2023-02-21 | AC Adaptor using 120vac | GarryD | 2023-02-21 |
| Is this item battery or electric power supply | 2023-02-21 | This is electric power supply. Works great and has a great picture. Only thing I do not like about it is you can’t rewind it it’s all just live. | Jennifer Obrien | 2023-02-21 |
| Is this item battery or electric power supply | 2023-02-21 | Electric | Amazon Customer | 2023-02-21 |
| Is this item battery or electric power supply | 2023-02-21 | You will need either a Wi-Fi connection or a direct connection to your network with an Ethernet cable in order to operate it along with a power adapter (included). | Amcrest Support | 2023-03-01 |
| Does this work with a fire tablet? | 2023-06-06 | Check your app store and see if the Amcrest HD pro app is available for your fire tablet. If so you should be good to go. | Steve | 2023-06-06 |
| Does it wrk with Iphone 13, or not? I need a remote access via iphone | 2022-11-29 | That’s what I am using and it works perfectly. You will need to download the Amcrest View Pro app from the Apple App Store to view and remotely control pan & tilt. | Amazon Customer | 2022-11-29 |