| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Ordered and installed the 16ch system but the dvr wont connect to the internet. i have tried direct cable to the router and wifi networks. | 2023-05-02 | yomay have to go through the set up for dvr,and add some network information,but you should be able to have a live view on monitor that's connected to dvr,just start standard set up from beginning | Albert 19 | 2023-05-02 |
| Ordered and installed the 16ch system but the dvr wont connect to the internet. i have tried direct cable to the router and wifi networks. | 2023-05-02 | I'm am having the same problem. When first installed the unit worked very well. Now the camera images will flash for a second then show a blank screen with the notation "poor signal". I know that the internet connection is good and all other devices are having no problem with connection to the internet. | Jim Reimer | 2023-05-03 |
| Ordered and installed the 16ch system but the dvr wont connect to the internet. i have tried direct cable to the router and wifi networks. | 2023-05-02 | Dear friend, Thank you so much for your support on our products. Please follow up below steps to connect the DVR to internet. Please connect the router and your DVR via network cable. 1)Right click mouse—go to DVR's Main Menu > Setup > Network. 2) On the Network tab, ensure the “Obtain an IP Address Automatically” option is enabled, and that there is no information in the PPPoE fields. 3) Once you’ve ensured there is no information in the PPPoE field and that the “Obtain and IP Address Automatically” option is selected, select the “Test” option. If "OK" is displayed, the local area network is connected successfully. If the DVR is not able to connect to the internet, you will get a message that states “Cannot Connect to Network” Please check below link for your reference. https://supports.zositech.com/hc/en-us/articles/360017719491-Connect-the-DVR-to-the-internet Hope it helps you, if it doesn't work, please check if the yellow light is flickering at the back of the DVR's network port. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-03 |
| It's come with a wire if I just buy one camera? | 2023-05-28 | No just the camera | Reina | 2023-05-28 |
| It's come with a wire if I just buy one camera? | 2023-05-28 | Dear friend, Thank you so much for your support on our products. I'm so sorry, if you only buy one camera, it won't come with a wire. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-29 |
| It's come with a wire if I just buy one camera? | 2023-05-28 | No it does not. You would also need a DVR and monitor. | L. Compton | 2023-05-29 |
| It's come with a wire if I just buy one camera? | 2023-05-28 | No | JD from Michigan | 2023-05-29 |
| It's come with a wire if I just buy one camera? | 2023-05-28 | I don't remember if it came with a wire as I only needed to replace an already installed one. It works great though. | Joe Zwissler | 2023-05-30 |
| What type of media can you Backup to? Can a usb flash drive be used? | 2023-05-10 | Yes a USB can be used. | Vincent Porter Henderson | 2023-05-10 |
| What type of media can you Backup to? Can a usb flash drive be used? | 2023-05-10 | first of all you do well to use a larger drive,you can transfer data to a file,use a thumb drive,and if it's connected to your network there many possibilities | Albert 19 | 2023-05-10 |
| What type of media can you Backup to? Can a usb flash drive be used? | 2023-05-10 | Dear friend, Thank you so much for your support on our products. Yes, you can use a flash drive to backup the videos. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-11 |
| Is there a backbox for these cameras? or one that will work? or do i need drill into regular hardware store ones. | 2023-06-01 | Dear friend, Thank you so much for your support on our products. Sorry, what does it mean by backbox? Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-06-02 |
| Is there a backbox for these cameras? or one that will work? or do i need drill into regular hardware store ones. | 2023-06-01 | If your asking about a mount for the cameras I used a set off of here worked great not a specific mount no | Kevin Kelly | 2023-06-02 |
| How many MP | 2023-02-24 | Dear friend, Thank you so much for your support on our products. The camera is 2mp. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-25 |
| Es compatible con swann 4500 series hd dvr? | 2023-03-31 | Si | Rony Acosta | 2023-05-06 |
| Can I use my4 tb seagate surveillance hard drive in this unit? | 2022-01-15 | I think that your the cameras will work. However, that depends on what type power supply you have. | Yancey McDowell | 2022-01-15 |
| Can I use my4 tb seagate surveillance hard drive in this unit? | 2022-01-15 | Dear friend, Thank you so much for your support on our products. Yes, as long as it is 3.5 inch surveillance hard drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-15 |
| Will this work as extra camera for my cobra surveillance system | 2023-04-08 | Dear friend, Thank you so much for your support on our products. This is a 4-in-1 camera, which is compatible with HD-CVI/TVI/AHD/960H Analog CVBS DVR systems from any brands. You will need to check with the seller of your DVR to see if it's one of the above 4 types of DVRs, if yes, the camera can work with the DVR. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-09 |
| Will this work as extra camera for my cobra surveillance system | 2023-04-08 | Maybe as it's just a camera. I hope your cobra system is better than Zosi's! | World Kangaroo | 2023-04-10 |
| i see a wire how exactly is this wireless? | 2023-01-03 | Dear friend, Thank you so much for your support on our products. The camera require a power connection, it is not battery camera. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-04 |
| Does it have square LEDs like in picture? | 2022-12-04 | YEs.... they are shaped like squares | Justin | 2022-12-04 |
| Does it have square LEDs like in picture? | 2022-12-04 | Dear friend, Thank you so much for your support on our products. Yes, the camera has square LEDs like in the picture. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-05 |
| Received mine but did not have the power cable and it is registered to some one else. Is this normal to send used ones? | 2022-04-25 | You have to purchase the power cable separately | Yancey McDowell | 2022-05-24 |
| How many hours of video will a 2TB drive like this be able to store? | 2023-03-28 | Dear friend, Thank you so much for your support on our products. With 24 hours recording, this system will record about 10 days with 8 cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-29 |
| can you turn off the floodlight but still have all the other functions working? Light bothers neighbors and oncoming cars. | 2023-02-20 | Video could not be loaded | Demetreis Howard | 2023-02-20 |
| can you turn off the floodlight but still have all the other functions working? Light bothers neighbors and oncoming cars. | 2023-02-20 | Dear friend, Thank you so much for your support on our products. Yes, you can disable the spotlight features in the app Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-21 |
| Will my Amcrest cameras work with this dvr ? | 2022-01-24 | Dear friend, Thank you so much for your support on our products. This is a 4-in-1 DVR which is compatible with 960H Analog,720P/1080P AHD,720P/1080P TVI and CVI cameras from any brands.You'll need to check with the seller of your camera to see if it's one of the above 4 types of camera. If yes, then it can work with this DVR. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-24 |
| Will it work with zosi nvr model # zr08kb? | 2023-02-01 | Dear friend, Thank you so much for your support on our products. This camera doesn't work with ZR08KB NVR. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-02 |
| Can they be monitored by a security firm? | 2023-03-23 | Dear friend, Thank you so much for your support on our products. Yes, the cameras can be monitored by a security firm Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-24 |
| If connected to a network, can this DVR be setup to save video directly to a network drive on a seperate server? | 2023-02-20 | Yes it not hook up | Demetreis Howard | 2023-02-20 |
| If connected to a network, can this DVR be setup to save video directly to a network drive on a seperate server? | 2023-02-20 | Dear friend, Thank you so much for your support on our products. The video could be saved in the hard drive, sorry it can't be set up to save the video to a network drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-21 |
| what is the difference in the two types of cameras? | 2022-10-27 | Dear friend, Thank you so much for your support on our products. The features of the two types of cameras are the same, only the shape is different. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-27 |
| I cannot get night vision to work (just a black screen in the dark) and the ir around the lens doesn’t light up. am i doing something wrong? | 2023-02-17 | Dear friend, Thank you so much for your support on our products. If the IR light doesn't light up, please change another 12V power supply to test. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-17 |
| I cannot get night vision to work (just a black screen in the dark) and the ir around the lens doesn’t light up. am i doing something wrong? | 2023-02-17 | The night vision is auromatic. Sounds like you may have just lost video | Justin | 2023-02-19 |
| How come i’m only seeing a black-and-white picture with these cameras plugged into my amcrest dvr which supports them? | 2022-01-25 | Dear friend, Thank you so much for your support on our products. These are TVI cameras which are only compatible with TVI DVRs and hybrid DVR systems, could you check if your DVR is TVI dvr or hybird dvr? Could you connect the cameras to our DVR to check if it works? Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-26 |
| Does this unit work on Google Chrome? | 2022-01-15 | Dear friend, Thank you so much for your support on our products. Sorry it doesn't support to use web browser to view the cameras remotely. You can download the AVSS PC client on the computer t view the cameras. Here is the download link. Please pay attention to distinguishing downloads from downloads of computer systems. AVSS Windows client ：https://supports.zositech.com/hc/en-us/articles/360003788292-Win-Client-AVSS AVSS Mac client： https://supports.zositech.com/hc/en-us/articles/360006691912-Mac-Client-AVSS Then you can follow up the below link to set up: https://supports.zositech.com/hc/en-us/articles/360033857991-Getting-Started-with-AVSS Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-16 |
| Is there a monthly charge to use the app to view recordings? | 2022-12-22 | Dear friend, Thank you so much for your support on our products. There is no monthly charge to use the app, it is free of charge. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-22 |
| Does it comes with audio? | 2023-03-12 | Dear friend, Thank you so much for your support on our products. The cameras don't have audio, if you need audio recording, you can buy below DVR and cameras separately. https://www.amazon.com/dp/B081CLYL37?ref=myi_title_dp amazon.com/dp/B098SRZC7W?ref=myi_title_dp Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-13 |
| How many days will a 16 camera 4 tb system record? | 2023-04-26 | I have the camaras for more than 1 1/2 year it haven't stopped recording. I can playback anytime. | Yohaira Rodriguez | 2023-04-27 |
| How many days will a 16 camera 4 tb system record? | 2023-04-26 | Dear friend, Thank you so much for your support on our products. It will record about 10 days with 16 cameras 4TB hard drive. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-27 |
| Is this the price of just the dvr or the 16 cameras come with the system | 2023-01-27 | Dear friend, Thank you so much for your support on our products. The price is for 16 cameras come with the system. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-27 |
| Is red&yellow cctv cable ends same as blue&red cctv cable ends on a security camera system? I wont a New System, but it takes the red&blue ends. | 2022-12-02 | I don't think you need to worry about the colors,just make sure you look closely at the tags on cables, I'm sure you be fine | Albert 19 | 2022-12-02 |
| Is red&yellow cctv cable ends same as blue&red cctv cable ends on a security camera system? I wont a New System, but it takes the red&blue ends. | 2022-12-02 | I am using both without any problems the hook ups are the same.on both | Mike Pardue | 2022-12-03 |
| Can i use other cameras with this dvr and what specs is need for them to work? | 2023-02-03 | Dear friend, Thank you so much for your support on our products. This is a 4-in-1 DVR which is compatible with 960H Analog,720P/1080P AHD,720P/1080P TVI and CVI cameras from any brands. You'll need to check with the seller of your camera to see if it's one of the above 4 types of camera. If yes, then it can work with this DVR Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-02-03 |
| Can i use other cameras with this dvr and what specs is need for them to work? | 2023-02-03 | They're standard RCA jacks course you can use it with other cameras | John b. | 2023-02-03 |
| Can i use other cameras with this dvr and what specs is need for them to work? | 2023-02-03 | As long as they have a power plug and video ur good to go I have 3 different brands on my system | Jeremy | 2023-02-03 |
| how much amp | 2023-04-06 | I would contact the manufacturer. I looked the best I could in the Manuel (very small) and did not see. It’s a decent system for the money! | Pam C. | 2023-04-06 |
| how much amp | 2023-04-06 | Dear friend, Thank you so much for your support on our products. The camera has 2.0MP 1080p resolution. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-07 |
| Also the booklet has more options than on the camera itself. old stock or does changing the osd to better resolution unlock more settings? | 2023-03-16 | I use Zosi cameras: ZOSI 2.0MP HD 1080p 1920TVL Security Camera Outdoor Indoor (Hybrid 4-in-1 HD-CVI/TVI/AHD/960H Analog CVBS),36PCS LEDs,120ft IR Night Vision,105° View | John J | 2023-03-24 |
| Can I plug this camera directly into a analog / composite tv ? | 2023-01-05 | Dear friend, Thank you so much for your support on our products. No，you need connect this camera to the DVR system for working first. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-06 |
| La fuente de alimentacion es por bateria o por la corriente | 2023-05-15 | Es por la corriente | Amazon Customer | 2023-05-15 |
| La fuente de alimentacion es por bateria o por la corriente | 2023-05-15 | Dear friend, Thank you so much for your support on our products. The cameras are powered by power adapters. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-16 |
| How do you set the motion detection areas? Is no box around a section a detection area, or is it a non-detection area? | 2022-01-30 | You have to set through your system DVR | Yancey McDowell | 2022-01-30 |
| How do you set the motion detection areas? Is no box around a section a detection area, or is it a non-detection area? | 2022-01-30 | Dear friend, Thank you so much for your support on our products. You can check below link to set up the motion detection areas. https://www.zositech.com/dvr-operation-alarm-motion/ Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-31 |
| Model number ? | 2023-06-01 | Dear friend, Thank you so much for your support on our products. DVR's model number：ZR16FK Camera's model number：ZG2612F Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-06-01 |
| Can it be used vertically | 2023-04-07 | Dear friend, Thank you so much for your support on our products. Yes, it can be used vertically. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-09 |
| what is the max HDD capacity? | 2022-12-21 | Dear friend, Thank you so much for your support on our products. The max HDD capacity is 6TB. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-21 |
| what is the max HDD capacity? | 2022-12-21 | I read somewhere 6TB is the max that is supported . | Mike Pardue | 2022-12-21 |
| what is the max HDD capacity? | 2022-12-21 | looks like 4tb drive, only it's a lot of money for 2mp cameras,if you want to be able to read license plates 5mp would be much better,also that large drive is a little over kill,just an option and pricey | Albert 19 | 2022-12-21 |
| How do you find and play recorded surveillance videos? i selected every option i could find in menu to record, but cannot find recordings. has 4tb hd. | 2022-09-19 | Dear friend, Thank you so much for your support on our products. You can check below link to set up and playback the recordings. https://supports.zositech.com/hc/en-us/articles/234712387-How-to-set-up-record-and-playback-on-DVR-POE-NVR-Wireless-NVR- Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-09-20 |
| Will this system support 4k cameras? | 2022-12-12 | Dear friend, Thank you so much for your support on our products. Sorry this system doesn't support 4K cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-12-12 |
| Does this come with 4 dome and 4 bullets? | 2022-07-16 | Dear friend, Thank you so much for your support on our products. Yes, this system come with 4 dome cameras and 4 bullet cameras. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-07-18 |
| Do these cameras also swivel side to side or only up and down? | 2022-10-23 | Yes, they move up down and side to side | gobot02 | 2022-10-23 |
| Do these cameras also swivel side to side or only up and down? | 2022-10-23 | No they don’t. There’s a model that does. Go to the sellers store and take a look. | LiYang | 2022-10-23 |
| Do these cameras also swivel side to side or only up and down? | 2022-10-23 | No, these cameras are stationery | Norman Tice | 2022-10-23 |
| Do these cameras also swivel side to side or only up and down? | 2022-10-23 | Dear friend, Thank you so much for your support on our products. No, the camera can only adjust the angle during installation, and the camera lens will not move after installation Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-10-24 |
| Cuantas camara incluye la caja | 2023-04-28 | Dear friend, Thank you so much for your support on our products. The system come with 8 cameras Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-04-28 |
| Cuantas camara incluye la caja | 2023-04-28 | They are 8 cameras, but remember to by the hard disc for recording. | Carmelo Saavedra Solet | 2023-04-28 |
| I followed your instructs 4 set motion detect on all cams but it gave no + result. The sensitivity number: Is higher # more sensitive or less? | 2022-01-08 | Dear friend, Thank you so much for your support on our products. Please follow up below setps to set up motion detection recording. Please go to DVR's Main Menu - Setup - Alarm - Motion Detection to enable the channel you want to set up motion detection, and edit the area for the channel. Please go to DVR's Main Menu - Setup - Alarm - Motion - Trigger - To record to check whether you enabled the record. dPlease go to DVR's Main Menu - Setup - Schedule - Motion to check if all channels were covered with blue. If yes, you needn't change it. You will find a yellow icon and red man on the channel that you set up to motion detection record. For sensitivity number, the highest sensitivity of our DVR is 1, and the 8 is the lowest. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-10 |
| Can anybody help with the on board camera settings? the booklet just says what options are, nothing about what they do. exposure settings, day/night? | 2023-03-16 | Dear friend, Thank you so much for your support on our products. There's a 4 way joystick on the camera, you can move the joystick to switch the ouput mode to match your DVR system. TVI DVR: Hold camera's OSD button to right for 5 seconds CVI DVR: Hold camera's OSD button to down for 5 seconds AHD DVR: Hold camera's OSD button to left for 5 seconds Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-03-16 |
| Does anyone have a solution for the beep mine is making? I have had it for almost a year and it just started beeping every so often? | 2023-01-06 | Dear friend, Thank you so much for your support on our products. If you could refer to belwo link for reference about the DVR and NVR keep beeping. https://supports.zositech.com/hc/en-us/community/posts/11874201461145-FAQ-about-DVR-NVR-Keeps-Beeping Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-01-06 |
| Will this work in India? | 2022-01-03 | Dear friend, Thank you so much for your support on our products. The power supply is US power supply which may not fit the power outlet in India. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2022-01-03 |
| Is there a be pre install Hard drive? | 2023-05-11 | Dear friend, Thank you so much for your support on our products. Yes, the hard drive is pre installed in the DVR. Any further questions, please feel free to contact us via Amazon email or as below. Facebook : Zosi Technology Support Email: service@zositech.com Support center: https://zositechhelp.zendesk.com/hc/en-us Best regards, ZOSI Technologies | ZOSI Technologies | 2023-05-11 |
| Is there a be pre install Hard drive? | 2023-05-11 | I’m not sure what you’re asking but the hard drive is pre installed. | Amazon Customer | 2023-05-12 |
| Is there a be pre install Hard drive? | 2023-05-11 | Yes, it has a 1 TB hard drive | Michael Corbin | 2023-05-16 |