| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do the light on each side turn on at night ? If so how do they work ? | 2022-03-29 | Yes, they turn on automatically when it is dark. | windel williams | 2022-04-06 |
| paraase puede conectar a la red de internet solo con conexión lan o tambien atravez de wifi ? | 2022-09-02 | Bueno si inalámbrico. Pero para conectarlo necesitas tener una antena wifi de usb que sea compatible con el dvr | Hector j. marengo | 2022-09-02 |
| Can you backup nvr to cloud? | 2022-12-27 | that depends on the cloud base system , check with your provider. | jkamara | 2023-01-30 |
| Buen día, cuál es la máxima capacidad de disco duro de este producto? | 2023-04-05 | Es de 8TB | Adrian Reyes | 2023-04-06 |
| Can you hook this security system to a smart plug | 2022-12-02 | I’m Not sure but if you’re not tech savvy dnt bother buying cause they dnt have phone customer service they only correspond via email. And the instructions they send are hard to understand so if you have a simple question about their response you have to wait 24 to 48hrs for them to respond as they are in a different time zone as well. I think China. You get nowhere I gave up. | T Rose | 2022-12-02 |
| Is it true you can't set the NVR to just record for motion? | 2022-02-03 | We just threw out this set because it was not worth the trouble, we could not get them to work after we wired them all around our outside house. They have to be connected to a inside computer so that meant more wires , so in the trash they went. Wasted our money | Debbie Ingram | 2022-02-03 |
| did they fix the problem with the dvr shutting off all the time? | 2022-02-11 | No, still cuts off constantly | Nic | 2022-02-11 |
| did they fix the problem with the dvr shutting off all the time? | 2022-02-11 | Never had that problem. Mine has been on continuous for several months now. | James Mustian Sr. | 2022-02-11 |
| did they fix the problem with the dvr shutting off all the time? | 2022-02-11 | Support from another company helped me fix it. The cameras were not receiving enough power at night using the supplied a/c adapters and splitters. I bought another a/c adapter and the problem went away. | Jonathan L. | 2022-02-11 |
| did they fix the problem with the dvr shutting off all the time? | 2022-02-11 | Sorry to hear that, mine hasn't done that | Colleen Tetzlaff | 2022-02-17 |
| What is the viewing area of cameras | 2020-05-10 | Outside for security | Kevin W. | 2020-05-11 |
| i learned that the dvr hard drive memory have to be cleared out , so your recording can continue to record...harddrive won't record if full | 2022-03-03 | No can be set to record over the oldest recordings | Cody | 2022-03-09 |
| Does it come with ethernet cables? Kindly provide as much detail as possible on what comes in the box | 2022-08-09 | Yes I does | Markus peacock | 2022-10-15 |
| When I want to log in, it asks me for a password. | 2022-12-22 | If I remember correctly, there was a Zosi app to be used in the setup and is were you set your password. Also, the Zosi help desk is very responsive usually within 24 hours. I don't use Zosi any longer and probably can't offer more help. Good luck. | James W Evans Jr | 2022-12-22 |
| When I want to log in, it asks me for a password. | 2022-12-22 | Yes, a password is required. Otherwise someone else might be able to view your camera feeds. Not sure how to initially set it up because we had a technician install ours, and he allowed us to enter our own password. There is a mobile app as well so we can view what's going on no matter where we are. Once you sign in, it keeps you logged in until you sign out. | MsQuest | 2022-12-22 |
| Wlll this work with my current zosi dvr ? It has 3 mp cameras | 2022-02-23 | This is a POE (Power Over Ethernet) powered camera. Your DVR would need POE connections in the back. You aren't stating which Zosi DVR you have so I can't really tell you any more than that. | MisterFixer11 | 2022-02-24 |
| Do you need internet/wifi connection for this system? | 2022-11-16 | Yes | Roxy | 2022-11-16 |
| Do you need internet/wifi connection for this system? | 2022-11-16 | Yes both | Robert hammond | 2022-11-17 |
| Do you need internet/wifi connection for this system? | 2022-11-16 | Yes you need Wi-Fi in order to run the cameras to the DVR. It also comes with an additional connection where it looks and appears like you can connect an ethernet cable to the cameras, but it does not have the locking clip mechanism for it to stay properly attached. This is the only disappointment I have in these cameras. Because when the Wi-Fi signal is low, I would rather have the camera hardwired. | Brian | 2022-11-18 |
| The cameras are wireless | 2023-04-29 | No, this particular set are wired. | Amazon Customer | 2023-04-29 |
| The cameras are wireless | 2023-04-29 | Hello, no they not they are really good but they wired | Carlosangulo | 2023-04-29 |
| The cameras are wireless | 2023-04-29 | No they are wired You can get wireless but these are wired. Best cam system Ive bought yet. So Easy just plug and play | Zosso69 | 2023-05-03 |
| Are these 4k? | 2023-02-05 | Yes, it states right on the description that they are. | Ayah | 2023-02-05 |
| Are these 4k? | 2023-02-05 | No. 2k. | DP Hochradel | 2023-02-05 |
| What is the required voltage / amperage for optional power adapter? | 2021-05-01 | I have looked on the box and thru the manual and they only say 12V or POE power supply. There is nothing about amperage or wattage. I found a similar POE security camera that say it pulls 7 watts or 0.6A. You can get a stronger power supply, it won’t blow up the camera, just don’t get a smaller one; you’ll burn out the power supply. | James B. | 2021-06-24 |
| How long are the wire that come with the camera? I need at least 120ft wire for running eight out of sixteen cameras. | 2022-11-22 | You should receive 8-120ft wires and 8-60 ft. Wires. | Gabriel Perez | 2022-11-22 |
| Does this system run on 5 ghz bandwave for the internet? | 2021-09-08 | The answer is in the manual | dl133 | 2021-09-08 |
| Does this come with outdoor ethernet cable? | 2022-08-16 | it comes with an Ethernet cable. the cable has plastic housings at the end to protect the terminals from rain and snow. however if you want the entire cable protected. I would run it through plastic or metal conduit. | Mohammed Moustafa | 2022-08-18 |
| Will these work with my hik vision DVR ? | 2023-01-14 | I do not believe so. | Ayah | 2023-01-14 |
| Will these work with my hik vision DVR ? | 2023-01-14 | No had to return the system it never worked for me😢 GOOD LUCK | DENISE KELSEY | 2023-01-14 |
| can the sozi cameras work from 200 feet away ???? | 2022-03-03 | Wired cameras will work from however far your willing to pay to run them | Cody | 2022-03-09 |
| I ordered this as a replacement to a new system I bought. It won't work properly. no matter where it is plugged in it comes in on camera 5. | 2021-06-07 | Same problem | Anthony Amoesi Ansah | 2021-06-08 |
| Can I restrict what cameras can be viewed on the app? | 2022-08-14 | Yes | Markus peacock | 2022-10-15 |
| Does the cameras support onvif protocol? | 2022-12-28 | No because I have nothing good to said about the system of the company nor there none existing support | DENISE KELSEY | 2023-01-14 |
| What data bit rate will this nvr store the full 4k video for all 8 cameras? some other manufacturers have a real probem storing all the video. | 2023-01-22 | well this company has a lot of problem with their camera beside what you are worrying about | hamid a. | 2023-02-12 |
| Can i live view from anywhere? | 2022-01-30 | Yes you can see it from your phone anywhere in the world. I took this for my mom in Brazil. I can go into my phone and see her live feed anytime here in the USA. | Amazon Customer | 2022-01-30 |
| Can i live view from anywhere? | 2022-01-30 | Yes, there is an app for the system that allows you to live view as long as the dvr has internet signal. | MrandMrsHolly | 2022-01-30 |
| Can i live view from anywhere? | 2022-01-30 | Yes of course | TF | 2022-01-30 |
| Can i live view from anywhere? | 2022-01-30 | As long as you connect it to the internet. You can download the app on your phone and remote view | joseph | 2022-01-31 |
| How to playback 3 days before live because it only go back from same day? | 2020-12-12 | You have to pick the date on the calendar when you want to go back another day | Scott Mallory | 2020-12-12 |
| how many cameras come with this unit 8 or all 16? | 2022-10-19 | Mine came with 4 | MrB | 2022-10-19 |
| Can this camera be added to the zosi 8ch 5mp poe video surveillance system with 1tb hard drive, h.265+ nvr security system? i want a 5th camera | 2021-06-21 | If it’s the same as the other cameras it’s fine if it’s a different name brand I would check with Zosi first. | Amazon Customer | 2021-06-21 |
| can i request 9 set of 120ft camera cables and 7 set of 100ft wire cable? | 2022-11-26 | No, you have to order them separately | Rose… | 2022-11-26 |
| Do the spotlights come on with just motion detection or are they on all the time? | 2023-01-22 | We opted for dusk till dawn rather than motion detection. | DonnaOnAmazon | 2023-01-23 |
| Do the spotlights come on with just motion detection or are they on all the time? | 2023-01-22 | no, you program the camera to turn on or stay off | jesus m martinez | 2023-01-24 |
| I am in the process of installing the camera and realized that one of the camera power adapter is not working. Do I get a replacement for the adaptor? | 2022-03-23 | Try one of the other power supplys to verify that it is not the camera if that works request a new power supply hope this helps | mike huck | 2022-03-23 |
| if you buy the zosi 4 camera system do you have to buy wiring also? | 2022-08-22 | No. It comes with all the wiring you need for installation. The only way you would need wiring that is attached to the camera and dvr, is because you need additional length. | Pryce | 2022-08-22 |
| if you buy the zosi 4 camera system do you have to buy wiring also? | 2022-08-22 | No the system comes with 60 feet wires and it depends how big your house is, you might need 100 feet wires | Max | 2022-08-22 |
| My zmodo dvr has pal/ntsc/secam video input. are these cameras compatible? | 2023-04-27 | I'm not a hundred percent sure but I don't think so these cameras are POE power over ethernet. | Amazon Customer | 2023-04-27 |
| Does this come with POE cables? | 2023-03-13 | Yes. | jilm | 2023-03-13 |
| Can i connect a ptz camera with this system? | 2023-02-12 | i have not had a good experience with it. and i can not get any customer support | hamid a. | 2023-02-12 |
| Can i connect a ptz camera with this system? | 2023-02-12 | yes you can just have to go into the ptz setting to get it to work properly | Curt Giraud | 2023-02-13 |
| Is this for use with outside cameras? | 2021-11-20 | I used mine for my outdoor camera’s. The actual power brick is up under my porch and not exposed directly to the elements other than the cold or heat. My cameras have worked great and I installed them about 10 months ago. | Mike Meadors | 2021-11-20 |
| Can i use this system with my existing bnc wire and power cables from an older system. i have bnc + power in place | 2022-03-10 | Yes, you can, what can’t do is mix the old cameras system with the new zosi cameras | Amazon Customer | 2022-03-11 |
| Can i use this system with my existing bnc wire and power cables from an older system. i have bnc + power in place | 2022-03-10 | Yes. Bnc cables have been standard to many years | joseph | 2022-03-11 |
| Que cable usa para la conexión. | 2023-02-21 | El que traen las cámaras | Erwin Rivas | 2023-02-21 |
| These cameras have an ethernet port and a power port. these cameras are poe (power over ethernet). so what is the power port for? | 2022-08-15 | Text support they will let you know. Or google it. | Dana l Marks | 2023-03-20 |
| Does it have michrophone ? | 2023-01-23 | Yes it has 2way communication | Rich M | 2023-01-23 |
| Does it have michrophone ? | 2023-01-23 | According to the listing it has 2 way talk and if it has 2way talk it has to have a microphone | Dee | 2023-01-23 |
| Will this system accept zosi wireless camera? i am replacing a reolink system with (8) poe cameras and (2) wireless cameras. | 2023-04-17 | No it won't | Amazon Customer | 2023-04-17 |
| Ya poseo el sistema pero con 1tb de memoria, como le puedo añadir más capacidad de almacenamiento de memoria? | 2023-04-28 | No lo se comprando un disco duro de mascapacidad | duarte figueroa | 2023-04-28 |