| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can a schedule be set up for alerts i.e. only do motion alerts during night time only? And alarm to go off during that time window only | 2023-01-21 | Yes, it has a timer so you can set it for any time period you like | Mr. Martin Lockyer | 2023-01-21 |
| Can a schedule be set up for alerts i.e. only do motion alerts during night time only? And alarm to go off during that time window only | 2023-01-21 | Im not sure but the app has lots that you can do to the camera | Justin Clark | 2023-01-21 |
| Can a schedule be set up for alerts i.e. only do motion alerts during night time only? And alarm to go off during that time window only | 2023-01-21 | Yes you can set up for night time alarm to go on only at night . | Debbie Parker | 2023-01-22 |
| How weatherproof is it? | 2023-03-21 | I wouldn't use it under water, but it is rain proof. Under shelter would be best, just to keep the lens clear. | daseva | 2023-03-21 |
| How weatherproof is it? | 2023-03-21 | Fully waterproof mine is out all weather's. Sometimes the lens gets a bit of condensation on it but very rarely happens | Debbie Parker | 2023-03-21 |
| How weatherproof is it? | 2023-03-21 | As good as any other makes | The Seasider | 2023-03-21 |
| How weatherproof is it? | 2023-03-21 | My camera has been outside in all kind of weather and seems to work fine | Glenn battle | 2023-03-21 |
| How weatherproof is it? | 2023-03-21 | My cam is outside all the time wind rain snow and I had no problems. Regards Justin | Justin Clark | 2023-03-21 |
| How weatherproof is it? | 2023-03-21 | Well I've had mine for 12 months it's outside in all weather and I've never had any problems . | Chris bennett | 2023-03-21 |
| What is the camera's bandwidth usage like? Does it constantly stream to the cloud, or only when motion is detected? | 2022-10-24 | In as far as I have experience it operates constantly, but that just simply means you will have to recharge the battery every day! I have it set to operate only when motion is detected and in that way the battery life is extended considerably. I have found it to be a very good very cost effective device. | Mr M P Barry | 2022-10-24 |
| What is the camera's bandwidth usage like? Does it constantly stream to the cloud, or only when motion is detected? | 2022-10-24 | It is limited to whenever it gets activated. | panic66 | 2022-10-24 |
| What is the camera's bandwidth usage like? Does it constantly stream to the cloud, or only when motion is detected? | 2022-10-24 | Only stream when motion is active and the bandwidth is very small | Justin Clark | 2022-10-25 |
| Hello, how is this camera? | 2023-04-02 | I think this 2k camera is not bad, better than other brands I bought before...he can see the details very clearly, even faces... | Amazoncustomers | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | Superb | Col Carter | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | Yes | D. Houghton | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | Yeah really good , dont drop out at all , I have had no problems with it , good picture video , day and night , works on the phone well when your out and about , the settings are good , gives you a message when the camera detects a hit , you can adjust that so it don't go off with say a leaf falling past the camera , all in all a good camera . | Paul Griffiths | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | Brilliant. Value for money . Great images and easy to set up. | Debbie Parker | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | This camera is a good one I have been using it for months now | Glenn battle | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | Good quality camera | Paul cornwell | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | It’s very good picture is brilliant can access from anywhere. Battery life is outstanding | Justin Clark | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | Hi, Surprisingly good..Easy install, application meet with expectation..Battery life great..highly recommend | Ergin K. | 2023-04-02 |
| Hello, how is this camera? | 2023-04-02 | Hi I've been very impressed with this camera for the price it's easy to set up and has a clear picture and has been good in all weather's aswell. | Chris bennett | 2023-04-03 |
| Can you use this camera on 5g network | 2022-09-07 | I don't think so, but the description should tell you. | S W. | 2022-09-07 |
| Can you use this camera on 5g network | 2022-09-07 | I've no idea. We sent ours back, wouldn't hold charge for more than a few hours. Not good for a security camera when you're going on holiday. Spent a few more pounds and got solar powered cameras instead.. No problems for the the 3 weeks we were away. | J Watkins | 2022-09-10 |
| Can you only view live footage when you are on the same Wi-fi network? | 2023-01-25 | I can view live footage from anywhere at any time. | R. Dyer | 2023-01-25 |
| Can you only view live footage when you are on the same Wi-fi network? | 2023-01-25 | You can view footage from anywhere in the world. | Amazon Customer | 2023-01-25 |
| Can you only view live footage when you are on the same Wi-fi network? | 2023-01-25 | You can see live video from any wifi anywhere, even another country | David | 2023-01-25 |
| Can you only view live footage when you are on the same Wi-fi network? | 2023-01-25 | You can view when your away from your home... once you download the app regardless of what network your on.. as long as you login to the app... download the from playstore... android.... make user name and password.... on phone... and off you go... partner or anyone you want could have app as well.. as long as you give them your login details.. then they good to go .. regardless of what network there on... | mr g j hewitt | 2023-01-26 |
| Can anyone provide a link to which solar panel is compatible with this camera please. Thank you. | 2023-02-21 | Hi, Thanks for your contact I'd be happy to answer your questions, Our store does not sell solar panels separately for the time being. But I am planning this product, and I will notify you if the product is on the shelves. Thank you! | COOAU Camera EU | 2023-02-22 |
| Will this device work with Alexa devices? | 2023-03-21 | Whilst this us an excellent device I do nit believe it is Alexa compatible. The app is a stand alone control. | Mr M P Barry | 2023-03-21 |
| Can this camera work though a sim card ? | 2022-10-10 | Yes, in fact it’s best suited to SIM card. So you store your pictures and videos. | panic66 | 2022-10-10 |
| Can this camera work though a sim card ? | 2022-10-10 | The camera has a SIM card slot so that it can record footage that can be accessed via the cloud edge app. | Mark R | 2022-10-10 |
| Can this camera work though a sim card ? | 2022-10-10 | You need a micro sd card can be bought on amazon as cheap as £6. The camera itself is excellent , if the company says they will send you a free solar panel to charge it up by the sun take it , its not a scam , excellent company 😉 | Paul Griffiths | 2022-10-10 |
| Can this camera work though a sim card ? | 2022-10-10 | I am not sure what your asking, but i have a micro card i purchased in my camera for recording, which i clear every day. I have my camera app onmy mobile to get alerts all the time | amanda woodward | 2022-10-10 |
| How do you turn the camera off to wash the car in the driveway? | 2022-10-03 | Turn off motion detection on app | Amazon Customer | 2022-10-03 |
| How do you turn the camera off to wash the car in the driveway? | 2022-10-03 | Go into your settings and turn off camera that way. | tom56 | 2022-10-03 |
| How do you turn the camera off to wash the car in the driveway? | 2022-10-03 | Go into app and switch off motion detection. Then switch it back on when you want to. | eric mcmanus | 2022-10-03 |
| How do you turn the camera off to wash the car in the driveway? | 2022-10-03 | I think you can switch off Motion Detection, via the Live sub-menu. And then switch it back on afterwards. I haven't tried it, but I think that's the idea behind that option. | PB | 2022-10-04 |
| How do you turn the camera off to wash the car in the driveway? | 2022-10-03 | There is a small on /off button at the back of the camera next to the slot where you charge the battery. | Chris bennett | 2022-10-04 |
| Someone on here said i can buy a separate solar panel to charge it instead of having to keep charging the battery. Is this correct? | 2022-08-28 | MAYBE YES IF THEY WANT TO SAFE ELECTRICITY | Amazon Customer | 2022-08-30 |
| Does the camera operate while being charged? And does Cooau provide a solar solution for this camera? | 2023-02-21 | Yes | Debbie Parker | 2023-02-21 |
| Does the camera operate while being charged? And does Cooau provide a solar solution for this camera? | 2023-02-21 | Yes and yes | D. Houghton | 2023-02-21 |
| Does the camera operate while being charged? And does Cooau provide a solar solution for this camera? | 2023-02-21 | yes & yes | Ivon Brabazon | 2023-02-21 |
| Does the camera operate while being charged? And does Cooau provide a solar solution for this camera? | 2023-02-21 | Yes... to operate when being charged and no to solar solution | mr g j hewitt | 2023-02-22 |
| Does the camera operate while being charged? And does Cooau provide a solar solution for this camera? | 2023-02-21 | Hi, Thanks for your contact Of course, our products can work when connected to the sun. But I am really sorry thatOur store does not sell solar panels separately for the time being.But I am planning this product, and I will notify you if the product is on the shelves. Thank you! | COOAU Camera EU | 2023-02-22 |
| Does the camera operate while being charged? And does Cooau provide a solar solution for this camera? | 2023-02-21 | You have to remove it from its bracket to charge in a USB point. Not sure about the solar. | Amazon Customer | 2023-02-22 |
| Is there a rainhood available for this camera? I'm impressed with the quality for the money but its openess to the weather is affecting the lens. | 2022-11-04 | Camera is perfect during the rain aswel. Doesn't affect myone | Hamdi Yeshili | 2022-11-04 |
| Is there a rainhood available for this camera? I'm impressed with the quality for the money but its openess to the weather is affecting the lens. | 2022-11-04 | No, I don’t think so mine was outside for 2 years and the weather didn’t affect it. However the camera has now failed due to the reset being faulty. | Mr Colin Webb | 2022-11-04 |
| Is there a rainhood available for this camera? I'm impressed with the quality for the money but its openess to the weather is affecting the lens. | 2022-11-04 | I do not believe there is. We have our device situated facing slightly angled downwards. There hasn't been any significant problem with weather. | Mr M P Barry | 2022-11-04 |
| Is there a rainhood available for this camera? I'm impressed with the quality for the money but its openess to the weather is affecting the lens. | 2022-11-04 | There's no rain hood that I know of. And mine is under cover | Justin Clark | 2022-11-04 |
| Is there a rainhood available for this camera? I'm impressed with the quality for the money but its openess to the weather is affecting the lens. | 2022-11-04 | Hi No rain hood . But we had a lot of rain.been ok Pleased with camera | donone | 2022-11-04 |
| Is there a rainhood available for this camera? I'm impressed with the quality for the money but its openess to the weather is affecting the lens. | 2022-11-04 | I'm not sure whether there is a cover for this camera, I have mine is situated in a porch area, so not affected by the weather elements. However, a cover may affect the area the camera can capture. | CK | 2022-11-06 |
| How do I save motion detection videos from the app | 2023-02-22 | Hi, Thanks for your contact I'd be happy to answer your questions, On the page where the recorded video is played, click "Record" to start recording. Click "Record" again to end the recording. The video files will be automatically saved to the phone's local photo album. The video in the mobile phone album can be sent to the computer through the third-party software, useThe computer player plays the video.Thanks you！ | COOAU Camera EU | 2023-02-23 |
| Do you need micro sd card for this camera or normal sd card ? | 2022-10-12 | Micro cd | Hamdi Yeshili | 2022-10-13 |
| Do you need micro sd card for this camera or normal sd card ? | 2022-10-12 | Micro sd card | Chris bennett | 2022-10-13 |
| It says it is unable to establish a connection by the time i get to then end of my street. is there something that needs to be added/bought to fix it? | 2023-01-25 | It's you mobile network problem..... I could to the other side of the world and it would still connect.... as long as the camera as still got you WiFi in your home and as long as you have got Mobile data on your phone... or devices your good to go | mr g j hewitt | 2023-01-26 |
| Has this got a self adhesive magnetic mount for window frame included ( no drilling) ? | 2023-04-05 | No... but good double sided would do it. As it ain't heavy.... | mr g j hewitt | 2023-04-05 |
| Has this got a self adhesive magnetic mount for window frame included ( no drilling) ? | 2023-04-05 | Hi No .you have to use bracket | donone | 2023-04-05 |
| How long roughly does the battery last. Is it easy to recharge? | 2023-05-13 | Hi, battery life is about 3 weeks. Really easy to recharge, just unscrew from the wall bracket, pull out the rubber stopper/protector at the back and plug in the charging cable provided. The cable is a usb connection and you have to supply your own plug. System is very good and customer service equally as good.( had to get in touch when I first got camera) I now have three cameras and I am very pleased with them. | Paul Delamere | 2023-05-13 |
| How long roughly does the battery last. Is it easy to recharge? | 2023-05-13 | It depends on the frequency and duration of alarm recording. One of mine needed recharging after a month, another lasted nearly 3 months. The cloudedge app lets you see the battery strength to know when to recharge. It's simple to recharge by taking the camera down and connecting it to a phone charger. | David | 2023-05-13 |
| How long roughly does the battery last. Is it easy to recharge? | 2023-05-13 | I habe 2 cameras and door video and not charged since initial install 4+ weeks ago & batteries still showing over 50%. Easy to fit and remove from the wall brackets so not expecting issues but location need to be considered... | SNEDDON 101 | 2023-05-13 |
| How long roughly does the battery last. Is it easy to recharge? | 2023-05-13 | I have mine up about a month and it's still working perfect.and just take it down from where you have it installed to recharge it | mary keane | 2023-05-13 |
| How long roughly does the battery last. Is it easy to recharge? | 2023-05-13 | Mine lasts a good few weeks. All depends how busy the area is. Mine is by a window so I run a USB cable into the house and just plug it in when needed. | vw_steve_t5 | 2023-05-13 |
| How long roughly does the battery last. Is it easy to recharge? | 2023-05-13 | I've had mine running for 16 days. First evening I had it constantly on (watching for hedgehogs) for about 4 hours, went from 100% to 29% in 2 days. Recharged it. Normal use, activates 2 or 3 times a night has gone from 100% to 63% in 14 days. So, I'm reckoning about a month from a full charge. Easy to recharge but takes a few hours. | Big Tone | 2023-05-14 |
| How long roughly does the battery last. Is it easy to recharge? | 2023-05-13 | Battery life in excess of 6 weeks depending on how often you review the daily activities on it.normal operation and a daily check. Charging is easy just plug the charging cable supplied with the camera into the camera but you need to have a DC 5V 2amp power adaptor to charge the camera which takes between 6 & 9 hours to fully charge Best done overnight It’s a great camera in operation Hope that helps Phil | Phil | 2023-05-14 |
| How long roughly does the battery last. Is it easy to recharge? | 2023-05-13 | Very easy to charge. When fully charged, it will last for about 3 months. Depending on activity. | elizabeth johnson | 2023-05-14 |