| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can someone tell me what are the other wires for? i’m looking to connect via poe and other connectors seem pointless? am i right or is there a purposu | 2023-01-29 | POE, will power & send data to your recording device & link camera to Internet or neywork for the cameras stand alone features. The 12v power into camera is if you want to power the camera separately & not use the POE function. The other cable is a push switch so you can reset the camera, passwords or reset the camera for other reasons. We have 12 different Reolink cameras & never had any problems. | Nulife | 2023-01-29 |
| Can someone tell me what are the other wires for? i’m looking to connect via poe and other connectors seem pointless? am i right or is there a purposu | 2023-01-29 | There’s 3 wires, one is the Ethernet connector one is a separate power connector should you choose not to use POE and the third is a reset button | S P. | 2023-01-29 |
| Can someone tell me what are the other wires for? i’m looking to connect via poe and other connectors seem pointless? am i right or is there a purposu | 2023-01-29 | for POE connection only use the POE/NETWORK port and ignore the rest, just insulate the other wires with electrician tape etc to avoid any water ingress or moisture, hope this information helps. | Rizwan Khan | 2023-01-30 |
| Can someone tell me what are the other wires for? i’m looking to connect via poe and other connectors seem pointless? am i right or is there a purposu | 2023-01-29 | Yes there pointless, unless you want to power it up without using p.o.e, one is a power lead and the other a reset button 👍 | scott jacobs | 2023-01-30 |
| Can someone tell me what are the other wires for? i’m looking to connect via poe and other connectors seem pointless? am i right or is there a purposu | 2023-01-29 | Hello. Besides the cable for the PoE connection, the one with a white button is a reset button, it will be useful in case your cameras need troubleshooting. And the other one is a DC adapter connector which can offer you another option to power this 4K security camera. | ReolinkEU | 2023-02-01 |
| Can zoom be used with smart human detection, so camera can zoom in on intruder's face automatically and trace? | 2022-06-12 | It is smart, but not that smart. The zoom can be used to get closer to or narrow the field down to what you want recorded. Or the digital zoom can be used on recordings during playback, and this is when the 4k resolution really helps. And as for smart human recognition, I must have a lot of bushes and shadows that look like humans. A PIR detector would be better. | Alex | 2022-06-12 |
| Can zoom be used with smart human detection, so camera can zoom in on intruder's face automatically and trace? | 2022-06-12 | No it cannot zoom in automatically , you can set the sensor at the highest for it to pick human up , and depending on , camera position , you can zoom in after or live if your watching | peter cahill | 2022-06-12 |
| Can zoom be used with smart human detection, so camera can zoom in on intruder's face automatically and trace? | 2022-06-12 | I live in in a flat so can not have it outside. If postman put letter through I get text | Amazon Customer | 2022-06-12 |
| Can zoom be used with smart human detection, so camera can zoom in on intruder's face automatically and trace? | 2022-06-12 | No, zoom has to be done manually then you have to wait for camera to adjust its focus which is automatic but takes roughly 2 minutes, sometimes it doesn't get it right and you have to zoom out once and back in to correct, same if you was to zoom in on a car registration plate. | Kable Stone | 2022-06-13 |
| Can zoom be used with smart human detection, so camera can zoom in on intruder's face automatically and trace? | 2022-06-12 | Hello. Sorry that this outdoor security camera can't support auto tracking or zoom in/out when detecting motion. We will release a new model of camera to support auto tracking and zoom in/out in the near further. Please kindly keep an eye on it. | ReolinkEU | 2022-06-16 |
| Do the colour night vision cameras suffer with spiders across lens like the infra red cameras? | 2022-11-25 | Yes always as night vision attracts them but they are a better camera , I put a smallled under mine which highlights the colour better , and since then the spiders don’t go towards my camera but the lower light I installed | peter cahill | 2022-11-25 |
| Do the colour night vision cameras suffer with spiders across lens like the infra red cameras? | 2022-11-25 | Yes this camera does suffer very much with floating cobwebs. I need to wipe it with a duster every week otherwise it just records continuously during the night. | Alex | 2022-11-25 |
| Do the colour night vision cameras suffer with spiders across lens like the infra red cameras? | 2022-11-25 | Hello. The spiderweb might not related to the cameras itself. However, this Spotlight 4K Camera can enables you to view clear images with brilliant colour in live video streaming and playback. Feel free to contact us via Amazon message if you need further assistance. | Reolink | 2022-11-28 |
| Does the light come on for any motion type OR can it be set for just people for example? | 2023-04-12 | you can keep the light to be set to ''Auto''' which is default i think, spot light turns ON only on motion detection, or you can set to ''off'' OR you can set time for the spot light to stay on e.g. 12pm to 4am then it wont turn off until. hope this info helps. | Rizwan Khan | 2023-04-12 |
| Does the light come on for any motion type OR can it be set for just people for example? | 2023-04-12 | The motion sensor is quite sensitive. It has settings to detect Person, Vehicle and Pet as well as setting a minimum and maximum object size. It also has a detection zone setting where you can 'mark out' parts of the screen for no detection. So if you have a tree on the left hand side you can eliminate that part of the screen for motion detection. These are fiddly settings and need some playing with but overall it is a very good camera with plenty of options. Been using it for about 10 months now and it has been perfect. | sappo | 2023-04-12 |
| Does the light come on for any motion type OR can it be set for just people for example? | 2023-04-12 | Video could not be loaded | ReolinkEU | 2023-04-13 |
| Can this camera record to a network HDD? | 2022-09-17 | I don't use it with a NVR, but the Reolink website does mention: Protocols & Standards HTTPS, SSL, TCP/IP, UDP, HTTP, IPv4, UPnP, RTSP, RTMP, SMTP, NTP, DHCP, DNS, DDNS, FTP, P2P And as it is a cabled camera, I can only assume it will work with an NVR, but might be limited to a Reolink one. Best contact the vendor or manufacturer. | Alex | 2022-09-17 |
| Can this camera record to a network HDD? | 2022-09-17 | Yes, as long as the dvr is compatible and capable of 4k | Amazon Customer | 2022-09-18 |
| Can this camera record to a network HDD? | 2022-09-17 | Hello. This 4K PoE Security Camera can't record to a network HDD, it records to SD card. But if it works with the Reolink NVR, the camera can record to HDD of NVR. You may refer to the link of NVR: https://www.amazon.co.uk/dp/B07DHBYRCH. | ReolinkEU | 2022-09-20 |
| Can this camera record to a hard drive connected directly to my home router, without using any dvr/nvr? | 2022-09-18 | Hello. Sorry, it can't record to the hard drive of your home router no matter whether using the NVR or not. | ReolinkEU | 2022-09-20 |
| Does this come in black? | 2023-01-10 | Hello. This 4K security outdoor camera will come in white. And the black version will be available in February. Please kindly stay tuned. You can find the link for RLC-811A (black) below. https://www.amazon.co.uk/gp/product/B0BL3G4TSP/ | ReolinkEU | 2023-01-12 |
| Can anyone please recommend a size/manufacture that would best suit this camera as i will not be using an nvr? | 2023-02-03 | A Reolink SD CARD can be bought on Amazon | peter cahill | 2023-03-07 |
| For ftp server did need first sd card and after upload file or its done in real time upload like on if? | 2022-10-16 | Hello. The FTP function does not require an SD card, it uploads in real time. The actual uploading depends on your network conditions. | ReolinkEU | 2022-10-20 |
| YouTube Streaming | 2023-03-18 | Hello. Yes, you can stream this Reolink camera on YouTube Live. We want to send you the detailed instructions, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-03-20 |
| Will i need a poe injector if i dont use nvr system ? | 2023-03-07 | If you are not using a nvr . U will need an SD CARD to store any camera storage to view | peter cahill | 2023-03-07 |
| Will i need a poe injector if i dont use nvr system ? | 2023-03-07 | Yes you will if you only want to run in one cable. Or you can use a 12v supply lead. | Alex | 2023-03-07 |
| Will i need a poe injector if i dont use nvr system ? | 2023-03-07 | You can connect directly to your router with a network lead. The camera has a separate 12Vdc input if you do not have PoE | Andrew | 2023-03-07 |
| Will i need a poe injector if i dont use nvr system ? | 2023-03-07 | yes, poe injector is required if no power supply is available. | Andy | 2023-03-07 |
| Will i need a poe injector if i dont use nvr system ? | 2023-03-07 | Hi all or most of Reolink cameras have a POE for power & IP feed via cat cable with Rg45 plug They also have a standard 12V input as well, plus a rest button. They also have the best App with full control of the camera. | Nulife | 2023-03-07 |
| Will i need a poe injector if i dont use nvr system ? | 2023-03-07 | Video could not be loaded | ReolinkEU | 2023-03-09 |
| Youtube streaming i am looking for camera that i can stream to youtube directly | 2023-03-18 | Hello. Yes, this 4K PoE camera RLC-811A can be streamed on YouTube Live. Reolink camera which supports the RTSP command can do that, mostly cameras (exepct for the battery powered cameras, cameras in the kit, E1, Lumus and so on) support the RTSP command. | ReolinkEU | 2023-03-20 |
| What’s the difference between the rlc-811a and rlc-812a? the 811a has 5x optical zoom but is much more expensive. any other difference? many thanks. | 2022-10-13 | Video could not be loaded | peter cahill | 2022-10-13 |
| What’s the difference between the rlc-811a and rlc-812a? the 811a has 5x optical zoom but is much more expensive. any other difference? many thanks. | 2022-10-13 | 5x optical zoom is the key difference VS digital zoom in 812A. 811A has Two way talk, very bright LED lights which work as flood light on detection. It's alot bigger, heavier as compared to 812A. | Rizwan Khan | 2022-10-13 |
| What’s the difference between the rlc-811a and rlc-812a? the 811a has 5x optical zoom but is much more expensive. any other difference? many thanks. | 2022-10-13 | Hello. Compared with the RLC-812A, the RLC-811A is equiped with IR lights. The RLC-812A only equiped with 4pcs spotlights while the RLC-811A equiped with 5pcs spolights. The filed of view of RLC-811A is Horizontal: 105°- 31° and Vertical: 55°- 17° and the filed of view of RLC-812A is Horizontal: 85°and Vertical: 44°. | ReolinkEU | 2022-10-20 |
| I need to fix this to a solid garage wall. i can wire it up inside the garage. can i put the tail through a brick wall or do i need a junction box? | 2023-04-06 | Depending on how thick the wall is? 125mm OK any thicker and you will need a box on the outside. One thing to think about is you only need a small hole for a cat cable, but you will need a lot bigger hole to get the plugs through. | Nulife | 2023-04-06 |
| I need to fix this to a solid garage wall. i can wire it up inside the garage. can i put the tail through a brick wall or do i need a junction box? | 2023-04-06 | You can put it through the wall but I would still insulate it in a junction box | peter cahill | 2023-04-06 |
| I need to fix this to a solid garage wall. i can wire it up inside the garage. can i put the tail through a brick wall or do i need a junction box? | 2023-04-06 | Video could not be loaded | ReolinkEU | 2023-04-06 |
| I need to fix this to a solid garage wall. i can wire it up inside the garage. can i put the tail through a brick wall or do i need a junction box? | 2023-04-06 | You don't need a junction box, but you do need to drill a 20mm hole in order to get the RJ45 through the hole. | eddie.west | 2023-04-06 |
| I need to fix this to a solid garage wall. i can wire it up inside the garage. can i put the tail through a brick wall or do i need a junction box? | 2023-04-06 | Video could not be loaded | Alex | 2023-04-06 |
| I need to fix this to a solid garage wall. i can wire it up inside the garage. can i put the tail through a brick wall or do i need a junction box? | 2023-04-06 | Hubby says ou can put it through the brick wall. | kim elliott | 2023-04-08 |
| I need to fix this to a solid garage wall. i can wire it up inside the garage. can i put the tail through a brick wall or do i need a junction box? | 2023-04-06 | You can pass the tail through the wall and place the camera over the hole. Very tidy - no cables visible on the outside. Note that the hole has to be a little bigger than the ethernet connector as there are three cables in the "tail". | Brian and Hazel Winter | 2023-04-08 |
| Can I connect 2 cameras(same model) to one app? | 2022-10-15 | Yes you can | A&D | 2022-10-15 |
| Can I connect 2 cameras(same model) to one app? | 2022-10-15 | Yes of course. | alius | 2022-10-15 |
| Can I connect 2 cameras(same model) to one app? | 2022-10-15 | Hello. Yes, we can add as many Reolink cameras or NVRs to the Reolink app as needed. Only that while viewing the live video, it can only support viewing a max of 16 cameras (1/4/9/16 channel) live video simultaneously. | ReolinkEU | 2022-10-20 |