| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| When the camera detects movement, how long is the video length it takes? | 2023-03-20 | The recording length is adjustable from 10 to 30 seconds. | Phil S | 2023-03-20 |
| When the camera detects movement, how long is the video length it takes? | 2023-03-20 | Video could not be loaded | Topcony Security | 2023-03-22 |
| Will it detect my cat | 2022-11-26 | Yes it will detect your cat, my cat sets the camera off all the time when she’s wanting into the house. | Donna | 2022-12-12 |
| What is the range of the movement sensor? | 2022-11-19 | Whilst the camera has visibility to about 15m, I'm finding that even on maximum sensitivity an alert to my cell phone will only be triggered up to about 6m at night in the dark. | Gill | 2022-11-21 |
| Can you have more than 1 camera run through same app? | 2023-05-01 | Yes you can. | D.a.n | 2023-05-01 |
| Can you have more than 1 camera run through same app? | 2023-05-01 | Yes you can. | Deen | 2023-05-01 |
| How do you turn off the sound that the camera picks up? Tried the app but nothing? | 2023-05-24 | Turn the microphone off in sound settings | John Jones | 2023-05-24 |
| How do you turn off the sound that the camera picks up? Tried the app but nothing? | 2023-05-24 | I don't think you can I tried to find this but no joy so not sure sorry | Marcin B. | 2023-05-24 |
| How do you turn off the sound that the camera picks up? Tried the app but nothing? | 2023-05-24 | Go to settings top right of camera star shape, open up, go to sound settings and adjust all sounds on screen. | Mark | 2023-05-24 |
| Do you charge before first use? | 2023-02-26 | Yes, advisable to give a full charge before installing, solar keeps it topped up. | Ian Kelly | 2023-02-26 |
| Do you charge before first use? | 2023-02-26 | Yes | Steven Stringer | 2023-02-26 |
| Do you charge before first use? | 2023-02-26 | Yes comes with a usb connection you can see the battery icon once setup on the camera settings. | Christopher | 2023-02-27 |
| Do you charge before first use? | 2023-02-26 | I did as I believe this would protect battery life. | MAK | 2023-02-27 |
| Can the camera be turned off from the app | 2023-06-02 | Remove device from app. | Ashley | 2023-06-02 |
| Can the camera be turned off from the app | 2023-06-02 | Hi You can’t turn the camera off but you can disable alarm detection. If you want to record alarm detection but not generate an alarm on you’re phone you can disable notifications. | John Barnes | 2023-06-02 |
| Can the camera be turned off from the app | 2023-06-02 | I don't think so, you can restart in settings and delete camera but not sure about turning off. | Mark | 2023-06-03 |
| Can the camera be turned off from the app | 2023-06-02 | Yes | Marta | 2023-06-04 |
| Is it onvif? | 2022-11-24 | Dear friend, our camera is a battery camera so it can not support ONVIF. | Topcony Security | 2022-12-20 |
| Can you trigger the camera to come on via your phone? | 2022-11-06 | No I don't think you can . Camera has power button and once is on and connected to your wi fi you can watch live through cloud app and if you want off you have to press button on camera | Marcin B. | 2022-11-06 |
| Does the solar panel have to face a certain way i.e. north/south/east/west? | 2022-11-07 | East/South is working good in December | Steven Stringer | 2022-12-12 |
| What is the sound like when using the intercom? | 2023-05-08 | Video could not be loaded | Marta | 2023-05-08 |
| What is the sound like when using the intercom? | 2023-05-08 | Hi I would say it's pretty good I can't fault it in any ways hope it helps | Marcin B. | 2023-05-08 |
| Will this camera still record during a power cut when there is no WiFi? | 2023-06-06 | Hi..as long as you have an SD card in and the battery is charged then yes it will record when activated.. you won't be able to see the footage until wifi is back on .. Hope this helps.. | Amazon Customer | 2023-06-06 |
| How do you set it to record any detected movement straight to sd card without opening the app and selecting “record”? | 2023-03-05 | Dear friend, our battery camera only supports the event recordings not the 24 hours recording. Because our camera is battery charged, 24-hour uninterrupted recording will consume the battery very quickly and then the customer needs to regularly charge the camera. In order to ensure the smooth use of customers, our solar camera is specially designed to event recording. (that is, it will record only when motion is triggered). If you want to record what you want, you need selecting " Record" manually. | Topcony Security | 2023-03-07 |
| Does the camera offer 24 hour recording or only when movement is detected? | 2022-12-12 | Yes if you have an SD card installed then you can watch back everything on the camera , I’ve been at my friend house and showed her live feed on my phone from my camera as she’s interested in getting one. It’s a very good camera and crystal clear imaging. Hope this helps, | Donna | 2022-12-12 |
| Does the camera offer 24 hour recording or only when movement is detected? | 2022-12-12 | As far as I can tell so far it's just motion detection but you can use the app and go live and press record I hope this helps | toottie | 2022-12-12 |
| Does the camera offer 24 hour recording or only when movement is detected? | 2022-12-12 | Motion only | Steven Stringer | 2022-12-12 |
| Does the camera offer 24 hour recording or only when movement is detected? | 2022-12-12 | Dear friend, our battery camera only supports the event recordings not the 24 hours recording. Because our camera is battery charged, 24-hour uninterrupted recording will consume the battery very quickly and then the customer needs to regularly charge the camera. In order to ensure the smooth use of customers, our solar camera is specially designed to event recording. (that is, it will record only when motion is triggered). | Topcony Security | 2022-12-13 |
| Does the camera offer 24 hour recording or only when movement is detected? | 2022-12-12 | Only when movement is detected. It's an excellent camera. | Will Ricardo… | 2022-12-13 |
| Does the camera offer 24 hour recording or only when movement is detected? | 2022-12-12 | Video could not be loaded | Christopher | 2022-12-13 |
| How do you remove the sound that the camera picks up? Tried the app but nothing? | 2023-05-24 | Go into settings you can turn sound down. | Mark | 2023-06-03 |
| How is the motion detection during the night, does it send continuous alerts when raining or foggy | 2023-05-04 | It's not to bad sometimes you can get false alarms but it's not big deal mostly catching humans detections | Marcin B. | 2023-05-08 |
| How is the motion detection during the night, does it send continuous alerts when raining or foggy | 2023-05-04 | I find that rain does not effect alerts I have not experienced foggy weather but I would be very surprised if this raised an alert. | Amazon Customer | 2023-05-11 |
| Does this work with Alexa? | 2023-04-06 | I don't know. Best to contact the supplier. | Will Ricardo… | 2023-04-06 |
| Does this work with Alexa? | 2023-04-06 | No I don't think so | Marcin B. | 2023-04-06 |
| Does this work with Alexa? | 2023-04-06 | Yes it does and on your TV if it has alexa built in | D.a.n | 2023-04-06 |
| Does this work with Alexa? | 2023-04-06 | Yes it does and on your TV if it has alexa built in | Deen | 2023-04-06 |
| Does this work with Alexa? | 2023-04-06 | Dear friend, our solar battery camera is not compatible with the Alexa. | Topcony Security | 2023-04-07 |
| Can you turn the siren off? | 2023-01-26 | Yes, you can turn it off in settings on the app. | Shannon | 2023-01-26 |
| Can you turn the siren off? | 2023-01-26 | Control is via the Cloud edge App. Select camera and swipe left to 2nd page. | Pablo | 2023-01-26 |
| Can you turn the siren off? | 2023-01-26 | It is only on if you set it on your phone. Its not on all the time. | Will Ricardo… | 2023-01-27 |
| I’m finding the pir night range is about 5m. have others found the same? i was hoping for a longer range. | 2022-11-17 | Hi, on mine the night range seems to be much better at 15-20 m. | Brady… | 2022-11-21 |
| what is the length of cable from solar panel to the camera? | 2023-03-19 | 2 metres in length | Mark | 2023-03-19 |
| what is the length of cable from solar panel to the camera? | 2023-03-19 | I think is about 2 metres | Marcin B. | 2023-03-19 |
| what is the length of cable from solar panel to the camera? | 2023-03-19 | I think about meters | Amazon Customer | 2023-03-19 |
| what is the length of cable from solar panel to the camera? | 2023-03-19 | Dear friend, the lenth of the cable from the solar panel to the camera is about 3 meters. It is more convenient for you to install the camera. And the battery camera will be fully charged by sunlight with the solar panel. | Topcony Security | 2023-03-20 |
| Can i use a 5v power adapter instead of the solar panel? I want to buy another camera for my garage, but I'm worried about sunlight being too weak. | 2022-11-08 | Dear friend, our solar battery camera supports solar panel charging and USB charging. So you can use your 5v power adapter to charge your battery camera. If you have any questions, you can contact us or our official email. | Topcony camera | 2022-11-09 |
| What apps support this camera? | 2022-11-07 | I have the cloud edge app installed on my phone, I get alerted when there’s movement detected and I can also watch live feed whilst away from home. | Donna | 2022-12-12 |
| Can you turn off the light coming automatically at night when the app is opened? | 2023-03-05 | Dear friend, If you don't want the solar camera to light up when it detects objects at night, you can switch from colour night vision to black and white night vision mode on the setting of Full Color Mode. | Topcony Security | 2023-03-07 |
| Hello, the little round ball the should regulate the position of the panel seems quite loose making impossible to position correctly the panel. Why? | 2023-04-22 | Hi You should have a tightening nut thing what screwing in thread to make it sit in place and do it up tighter so it won't move try this | Marcin B. | 2023-04-22 |
| Hello, the little round ball the should regulate the position of the panel seems quite loose making impossible to position correctly the panel. Why? | 2023-04-22 | Hi the black plastic collar should screw down onto the shaft and this will secure the ball joint in the desired position | ROSS WATERS | 2023-04-22 |
| Wattage of solar power panel is it 5w? | 2023-05-16 | Hi Yes it says Input : 5V | Marcin B. | 2023-05-16 |
| Wattage of solar power panel is it 5w? | 2023-05-16 | Dear friend, our battery security is equipped with a 3W solar panel and it can give the solar camera non-stop power. If you have any questions, you can contact us through our Official Webiste.( Topcony.com) | Topcony Security | 2023-05-17 |