| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hi Camera set up fine all seems to work apart from the so called preset positions. I am pretty technically savy but i cannot set up preset positions ? | 2023-05-12 | Pretty straightforward Go to pre sets On the top screen move your camera to where you want it to be Select your preset number Press set Next time you go in Input the pre set number Press call The camera will move to the position you selected Repeat for anywhere else you would like the camera to be Hope this helps | dave kelly | 2023-05-12 |
| Hi Camera set up fine all seems to work apart from the so called preset positions. I am pretty technically savy but i cannot set up preset positions ? | 2023-05-12 | From the CamHiPro App, go into the camera, swipe right in the app to the third page and choose 'preset position' Move the camera where you want its 'default home position' to be and put a 1 in the box, then press 'setup'. Next move the camera where you want the next preset position to be and remove the 1 and change to 2, then press 'setup' again and so on. When you want to go to one of your preset positions, put in the number and then press 'call'. I currently 8 positions I can jump between. If you have the auto tracking on, the position 1 will be the default location and when it has tracked someone, it will go back to that position roughly a minute after its last detection. | StevieJ | 2023-05-12 |
| Hi Camera set up fine all seems to work apart from the so called preset positions. I am pretty technically savy but i cannot set up preset positions ? | 2023-05-12 | Video could not be loaded | Topcony camera | 2023-05-15 |
| How can you renew cloud storage? The 7day 89p plan is greyed out when I try to renew it. | 2023-03-02 | We use SD Card Storage which linked with the app and we can see all the footage from our phone. | Polina L | 2023-03-09 |
| Is this suitable for a shed to watch sheep during lambing season ? | 2023-04-09 | Please be aware this camera is very sensitive. Any slight movement is recorded. It’s doesn’t capture images very well. So unsure how that will help you. | Vee Johnson | 2023-04-10 |
| Is this suitable for a shed to watch sheep during lambing season ? | 2023-04-09 | If you have an electricity supply then yes should be fine. It needs WIFI if you want to watch remotely, which I guess you will! | Boapa | 2023-04-10 |
| Is this suitable for a shed to watch sheep during lambing season ? | 2023-04-09 | I would have thought so as long as you have good internet the picture is good quality and there is plenty of movement | Mark Stanton | 2023-04-10 |
| Is this suitable for a shed to watch sheep during lambing season ? | 2023-04-09 | Dear friend, If your sheep shed is covered by a wifi signal or can be connected to an internet connection, you can install our cctv camera outdoor. Our security camera supports 24/7 continuous recording so that you will not miss any important moments. Besides, if the security camera detected any motion, it will send a notification to ensure the safety. | Topcony Security | 2023-04-10 |
| Is this suitable for a shed to watch sheep during lambing season ? | 2023-04-09 | Please be aware this camera is very sensitive. Any slight movement is recorded. It’s doesn’t capture images very well. So unsure how that will help you. | Vee | 2023-04-10 |
| Is this suitable for a shed to watch sheep during lambing season ? | 2023-04-09 | This camera have to have access to the internet (Wifi or cable) and can only be accessable for one device (unfortunately) So if a shed within internet reach then I would say yes . You can only use one device (one mobile phone) linked in to this camera. The app is a fiddly one to install but ones you done it The camera will give a good quality of resolution and you can watch and navigate live as well as historical recordings. | Polina L | 2023-04-11 |
| Is this suitable for a shed to watch sheep during lambing season ? | 2023-04-09 | it has good nighttime capabilities and you can set it for one area if you wanted to you can also move the camera manually to view whatever you want and zoom in if necessary also two-way communication how good it will be for sheep farming? | Trex | 2023-04-11 |
| Does this come with window display sticker? | 2023-01-21 | No I didn’t find one. | Lucybod | 2023-01-21 |
| What degree is the field of view without the camera moving | 2023-04-19 | Guessing now but I would say about 110/120 degrees | Sundowner | 2023-04-19 |
| What degree is the field of view without the camera moving | 2023-04-19 | We can see right across the street and beyond the camera is really clear and comes with a built in led light for the night time. | Amazon Customer | 2023-04-19 |
| What degree is the field of view without the camera moving | 2023-04-19 | It’s about 180 degrees, it’s a good wide view | Mitch T | 2023-04-19 |
| What degree is the field of view without the camera moving | 2023-04-19 | I think it’s at least 120 degrees | dave kelly | 2023-04-20 |
| Camera has stopped working, I have done full reset. Who do I contact, it is less than yeaiold | 2023-04-07 | Dear friend, if your security camera stopped working, you can contact us via Amazon message or our Topcony after-sale team (Topcony.com). | Topcony Security | 2023-04-10 |
| Camera not tracking. bought on 22nd october 2022. the camera has stopped tracking and trips out. there is s sound like music every few minutes. help | 2023-04-02 | I think the sound is when it's connecting to the app or Internet so is your WiFi good enough I bought a long Internet cable and plugged it in to be honest mine has never tracked unless I do it manually on the app | Trex | 2023-04-02 |
| Camera not tracking. bought on 22nd october 2022. the camera has stopped tracking and trips out. there is s sound like music every few minutes. help | 2023-04-02 | Sounds like it's resetting itself, I suggest either asking the supplier directly or requesting a replacement | Paulette | 2023-04-02 |
| Camera not tracking. bought on 22nd october 2022. the camera has stopped tracking and trips out. there is s sound like music every few minutes. help | 2023-04-02 | Dear friend, if your cctv camera can not auto-track, you can contact our Topcony after-sale team or send us message on Amazon directly. We will provide you with the proper solution. | Topcony Security | 2023-04-03 |
| Can yoi conect to a tv | 2023-01-28 | Yes if you're Television is Bluetooth. You can even here them it's Brilliant Honestly. Michael Newton | Michael Newton | 2023-01-28 |
| Can yoi conect to a tv | 2023-01-28 | Yes only with smart view | paul | 2023-01-28 |
| How do i know which is the right sd card. Or do i need a micro sd card? Also how many hours recordibg is a 32 xard or a 64 card. Im a bit lost on this | 2023-03-06 | I use a 128 gb card. It must be a micro SD card as the slot only takes them. It supports up to 128 gb. which will last 2 weeks of continuous recording. When full it will start to overwrite the oldest recordings first. | Boapa | 2023-03-06 |
| What app can you use on the Amazon fire tablets doesn’t have camhi pro thanks | 2023-03-05 | Dear friend, Our cctv camera outdoor works with Smart Phone/Tablet( "Camhipro" or "Camhi" APP), both IOS and Android. and Computer("HiP2P client" app). If you can not download successfully, you can ente our Official Website: Topcony.com and choose "Download Center" to find the CamHipro. And then click " Download Android" to download the APP. If you still can not download, you can download " Google Play" and search the " CamHipro" on Google Play. | Topcony Security | 2023-03-07 |
| What are the option in wiring this to something as the cable isn’t long enough to get to a plug where I want to situate the camera | 2023-02-11 | You can buy an extension lead from Amazon https://www.amazon.co.uk/1STec-Extension-Connector-Security-Surveillance-White/dp/B08BFSPKFT/ref=mp_s_a_1_4?crid=2QMCQK0GDDCJ6&keywords=security+camera+extension+cable&qid=1676707283&sprefix=extension+for+camera%2Caps%2C155&sr=8-4 | chalsal | 2023-02-18 |
| Can you please advise what we should do as the current camhipro app has stopped working after the new updated version. can the developers fix this pls | 2023-04-24 | Dear friend, There was a problem with APP optimization, which we have solved. You just need download the new version and add it again to fix the problem. If you haven't solved the problem, you can contact us. (Topcony.com) | Topcony Security | 2023-04-25 |
| Which sd card do i need for this camera? | 2023-03-15 | I bought a Sandisk Ultra microSDXC UHS 128GB. Hope this helps. | Hurricane | 2023-03-15 |
| Which sd card do i need for this camera? | 2023-03-15 | SanDisk Ultra microSDXC UHS-I memory card 128 GB + adapter (A1, Class 10, U1, Full HD videos, up to 120 MB/s read speed)|| Speed-Mbps/10x From Amazon | douglas white | 2023-03-15 |
| Which sd card do i need for this camera? | 2023-03-15 | Standard 250gb works fine | Paulette | 2023-03-15 |
| Which sd card do i need for this camera? | 2023-03-15 | We use Sandisk 64GB NEW Ultra Micro SD SDXC Card UHS-I Class10 A1 140MB/s Full HD Video. But the key point is it has to be a MICRO card. The one that goes in mobile phones. I hope my answer will help you. | Polina L | 2023-03-16 |
| Can you turn off the alarm sounder and just have the white light coming on? | 2023-01-21 | yes Via the App. In Alarm Management scroll down to alarm linkage and switch off siren linkage | Boapa | 2023-01-21 |
| Can you turn off the alarm sounder and just have the white light coming on? | 2023-01-21 | I do not have the alarm on. If you mean the sound on your phone if movement detected the answer is yes. | Amazon Customer | 2023-01-21 |
| Can you turn off the alarm sounder and just have the white light coming on? | 2023-01-21 | Video could not be loaded | douglas white | 2023-01-21 |
| Can you turn off the alarm sounder and just have the white light coming on? | 2023-01-21 | Hi yes you can turn off the audible alarm and have the white light. The white light is very sensitive to ANY movement. Great camera for the money | Mrs R. | 2023-01-22 |
| How do I record longer than a 14 second snipit? I get a notification of an alarm but then can only see a small video rather than the whole event | 2023-01-07 | Yes | Anton… | 2023-01-07 |
| How do I record longer than a 14 second snipit? I get a notification of an alarm but then can only see a small video rather than the whole event | 2023-01-07 | Set the playback to "Time playback" | Hurricane | 2023-01-07 |
| How do I record longer than a 14 second snipit? I get a notification of an alarm but then can only see a small video rather than the whole event | 2023-01-07 | Video could not be loaded | Topcony Security | 2023-01-09 |
| Will this camera remain waterproof if I place it upside down outside? | 2023-02-25 | Dear friend, our CCTV Camera is IP66 waterproof and it can be used both indoor and outdoor. | Topcony Security | 2023-03-03 |
| Used camera for 4 weeks no issues, now the camera disappears from the app. Reset up the camera in the app, close the app and the camera disappears? | 2023-04-23 | They’ve just released a new update today that fixes this issue. Check your on latest version | D C CAMPBELL | 2023-04-23 |
| Used camera for 4 weeks no issues, now the camera disappears from the app. Reset up the camera in the app, close the app and the camera disappears? | 2023-04-23 | Yes it’s happening with me but again you need to connect with the app it will come again I hope it will work for you as well press Search nearest devices then put your password and there we go | Bushranoman | 2023-04-23 |
| Used camera for 4 weeks no issues, now the camera disappears from the app. Reset up the camera in the app, close the app and the camera disappears? | 2023-04-23 | Yes I had many problems with this camera. They replaced it with a new one. Still same problems. Returned both cameras at a cost of £22 postage which they say they never received. So I'm £72 out of pocket. | jim Ramadan | 2023-04-23 |
| Used camera for 4 weeks no issues, now the camera disappears from the app. Reset up the camera in the app, close the app and the camera disappears? | 2023-04-23 | Hi, I have seen this problem and I moved the camera aerial around to get a better Wi-Fi connection. The other option is to put a WiFi booster in to improve the connection. The reason it stopped working after 4 weeks is you may moved something in the house which is now blocking the WiFi signal. | Yen | 2023-04-23 |
| Used camera for 4 weeks no issues, now the camera disappears from the app. Reset up the camera in the app, close the app and the camera disappears? | 2023-04-23 | Dear friend, There was a problem with APP optimization, which we have solved. You just download the new version and add it again to fix the problem. If you haven't solved the problem, you can contact us. | Topcony Security | 2023-04-24 |
| What's the distance from wall to front of camara | 2023-06-08 | It's on the wall of the house and it about 10 meters away from the router | Amazon Customer | 2023-06-08 |
| What's the distance from wall to front of camara | 2023-06-08 | Hello Anthony, Distance from front to back 6 inches (15.4 centimetres) , hope this helps. | douglas white | 2023-06-08 |
| What's the distance from wall to front of camara | 2023-06-08 | It's on the wall of the house and it about 10 meters away from the router | Bryan | 2023-06-08 |
| What's the distance from wall to front of camara | 2023-06-08 | Depends on how you position the camera. We have it about 6 metres distance. | jim Ramadan | 2023-06-08 |
| What's the distance from wall to front of camara | 2023-06-08 | The distance from wall to front camera is 150mm. Hope this helps. | Pinnza | 2023-06-09 |
| Can this take the power from an existing external light? | 2023-01-15 | Yes | Colin SYCAMORE | 2023-01-15 |
| Can this take the power from an existing external light? | 2023-01-15 | Power requirement for the camera is quite low so I would think that could be done yes. | Dee Dee Flax | 2023-01-16 |
| Can this take the power from an existing external light? | 2023-01-15 | Dear friend, our CCTV camera is wired main powered and we have provided your customers with the DC 12 Power Charger(3 meters long). So it is convenient for you to install. | Topcony Security | 2023-01-19 |
| Any idea why the light keeps going on & off constantly every few minutes at night with no movement & how to fix it? | 2023-02-11 | Change your microphone settings possibly | Ray McKinnon | 2023-02-11 |
| The camera was working well, but after 2 weeks it stopped returning to it's default position and also has false 'humanoid' detection alarms. | 2023-05-16 | Have you tried reseting the camera, press the rest button then follow the set up instruction. Hope this helps | colin | 2023-05-16 |
| The camera was working well, but after 2 weeks it stopped returning to it's default position and also has false 'humanoid' detection alarms. | 2023-05-16 | Contact their customer services tho try re setting the camera first | Mrs W. | 2023-05-16 |
| The camera was working well, but after 2 weeks it stopped returning to it's default position and also has false 'humanoid' detection alarms. | 2023-05-16 | Dear friend, we suggest that you can reset your cctv camera and adjust the motion detection sensitivity. If you haven't solved the problem, you can contact us. (Topcony.com) | Topcony Security | 2023-05-17 |
| Can you have e mail and push alerts together | 2023-03-16 | Video could not be loaded | Topcony Security | 2023-03-16 |
| What’s the best way to mount this camera on the corner of a house so it can get the front and side oh the house thanks | 2023-02-09 | We’ve attached it to the top of the detached garage on a long pole to get the best shot of our property & high enough not to be able to tampered with easily. I suppose every property is different though. 🤷u200d♀️ | Hannah F. | 2023-02-09 |
| What’s the best way to mount this camera on the corner of a house so it can get the front and side oh the house thanks | 2023-02-09 | On front of house | michael dyer | 2023-02-10 |
| What type of power cable do i need to extend past 3mts. Also what sizes are the power connectors as iv seen on some sized 2.1 x 5.5mm thanks | 2023-06-21 | I used 5 mtr 2.1 extension cable. | Amazon Customer | 2023-06-21 |
| When viewing file playback the screen turns sideways and squashes leaving half the screen black on my iPhone,how do I stop this and get a full screen? | 2023-02-20 | There’s a small square bottom right that changes the view to full screen Hope This Helps | Chris | 2023-02-20 |
| When viewing file playback the screen turns sideways and squashes leaving half the screen black on my iPhone,how do I stop this and get a full screen? | 2023-02-20 | Hello, this may be a problem with your phone settings. When I view files, on my Samsung galaxy phone, they are in portrait mode accross the full screen. | Yen | 2023-02-21 |
| Is there a way to go back to a preset position after each alert without accessing the app each time? | 2023-01-07 | Turn of the tracking. | Amazon Customer | 2023-01-21 |
| Why won't my camera display on my nvr | 2023-02-04 | Video could not be loaded | douglas white | 2023-02-05 |
| Why won't my camera display on my nvr | 2023-02-04 | Because it’s a fitter ent type of camera You have to have a Poe (power over Ethernet ) Which Is a hard wired system (rj45 cable) You may be able to connect the cam output to ftp on your laptop and maybe hard wire it into recorder Or you can take the card out of camera and copy into laptop or download it directly from camera | dave kelly | 2023-02-05 |
| Can it detect someone opposite the way it is facing or does it only track movement in the frame it is facing? | 2023-03-05 | Yes it can | Sugarcane | 2023-03-05 |
| Can it detect someone opposite the way it is facing or does it only track movement in the frame it is facing? | 2023-03-05 | The camera will detect motion in the field of view at that moment. It can be set to track human motion i.e. it will swivel to track the motion. | Boapa | 2023-03-06 |
| Can it detect someone opposite the way it is facing or does it only track movement in the frame it is facing? | 2023-03-05 | The short unswer is Yes. The camera rotates 360 degrees and records everything on its way. We set up human detection so it will detect anything that will look like or is human :) also at night, the camera lights a flashlight and accompanies the "intruder" all the way. Also we set up a multiple spots/ areas for the camera to take care for so any changes on important areas the camera mooves and detects. | Polina L | 2023-03-09 |
| Is there an Alternative 12v DC charger as the plug supplied is to big to fit external power box? | 2023-04-10 | Yes thera alternative adapters. It doesn't cost much to buy them from Amazon. Just type in the key words ( Adapter 12v) and Amazon or Google will give you lots of options/ sellers to choose from. :) | Polina L | 2023-04-11 |
| Camera keeps saying network Anomaly then reboots, amazon suggest asking seller for refund, please advise contact details | 2023-04-20 | Dear, if you have any questions you can contact us through Amazon Message or contact our after-sale support.( Service@topcomy.com) /Topcony.com(Official Website) | Topcony Security | 2023-04-25 |
| does this motion track at night mine doesn’t | 2023-01-06 | Yes track all night | michael dyer | 2023-01-07 |
| does this motion track at night mine doesn’t | 2023-01-06 | Video could not be loaded | Topcony Security | 2023-01-09 |
| Does this camera support Amazon Alexa ie the echo shows | 2023-01-29 | I dont think it does | Chris | 2023-02-20 |
| Why do i still get false notifications when my motion sensor and sensitivity are both turned down to number 1 | 2023-01-09 | Dear friend, we suggest you can turn on the " AI Alarm". After you turn on the human detection, Our Topcony CCTV camera wil accurately identify human motion, quickly distinguish human motion from animals and other objects, and reduce false alarms caused by leaves, insects, rain and other objects. In addition, Confirm the installation scenario. It is recommended that cameras be installed in appropriate scenarios. If it is installed in a place where there is a large number of people and the scene changes quickly, it is necessary to install a reasonable period of motion detection, otherwise the alarm will be very frequent. | Topcony Security | 2023-01-11 |
| The motion detection has stopped working | 2023-01-04 | Have you checked the setting has not been disabled in the App? | StevieJ | 2023-01-04 |
| The motion detection has stopped working | 2023-01-04 | Hi never had that problem I can only suggest a complete reset of the camera. Regards Christian | Mr C. | 2023-01-04 |
| The motion detection has stopped working | 2023-01-04 | Dear friend, we suggest that you can reset your camera. If you still have any questions you can contact us or through our Official Email. | Topcony Security | 2023-01-09 |
| E mail alerts and push alerts together? | 2023-03-15 | Yes you can have both. Just follow the settings instructions. | Boapa | 2023-04-10 |
| Hey guy's, how do i reset the password because it keeps saying incorrect | 2023-05-14 | Only way is to reset to factory setting and set it all up again Just keep the reset button pressed for around 10s or until it beeps at you | D C CAMPBELL | 2023-05-14 |
| Hey guy's, how do i reset the password because it keeps saying incorrect | 2023-05-14 | You don't reset the password, I uploaded CamHi and put mine through the app | Kevin Jones | 2023-05-14 |
| Hey guy's, how do i reset the password because it keeps saying incorrect | 2023-05-14 | reset the camera and reinstal it the reset button is on the toggle the power lead plugs into | Trex | 2023-05-14 |
| Hey guy's, how do i reset the password because it keeps saying incorrect | 2023-05-14 | Dear friend, You just need download the new version and add it again to fix the problem. If you haven't solved the problem, you can contact us. (Topcony.com) | Topcony Security | 2023-05-15 |
| Hey guy's, how do i reset the password because it keeps saying incorrect | 2023-05-14 | to reset the password you have to reset the camera by pushing and holding the reset button on the lead at the back of the camera for about 20 seconds and you will hear a tone then lock back in, when the lock in used the the word "admin" for both user and password 'when in log in then you can change the password to what you want hope this works for you it for me | mr d stenning | 2023-05-15 |