| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Sd card not working. tried the integral 256gb a1 sd card but wouldn’t recognise so bought the reolink micro sdxc and still not recognising any card? | 2023-02-14 | I have 2 of these and they both work fine with a standard SD card. The software normally gives you the option to format the card. Try resetting tye camera. | Amazon Customer | 2023-02-14 |
| Sd card not working. tried the integral 256gb a1 sd card but wouldn’t recognise so bought the reolink micro sdxc and still not recognising any card? | 2023-02-14 | Hello. Sorry for the incovenice it may cause. We would appreciate it if you can contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-02-20 |
| Can this camera record sound on to NVR? | 2022-10-13 | It can yes | Jonathan | 2022-10-13 |
| Can this camera record sound on to NVR? | 2022-10-13 | Yes | EW | 2022-10-13 |
| Can this camera record sound on to NVR? | 2022-10-13 | Hi. Yes, after connecting the camera to the NVR, you can turn on the recording function in the settings. | ReolinkEU | 2022-10-20 |
| The light continuously stays on even though I switch it off on app! Anyone had this issue and how did you resolve it | 2023-06-15 | only the infrared in the night not the led light | Viktor | 2023-06-15 |
| Can it record 24/7 on the SD card? | 2022-11-25 | Yes it can | Andrei | 2022-11-25 |
| Can it record 24/7 on the SD card? | 2022-11-25 | Yes i can record 5 days | Muhammad Anwar Miah | 2022-11-26 |
| Can it record 24/7 on the SD card? | 2022-11-25 | Yes, but it will overwrite data once full. Go to Reolink website, it gives all the information there. | mordy | 2022-11-26 |
| Every time I try to get this camera to record sound it states "Operation failed." Does anyone know how to resolve this? | 2022-10-13 | Hello. We are sorry for the inconvenience, please try to reinstall the app or change your phone/computer to operate. If you have any concerns, please contact us by Amazon message. | ReolinkEU | 2022-10-20 |
| Is each camera 4k, or is it two 2k cameras totalling 4k? | 2022-09-24 | I believe it is just 4K in total it works by combining the 2 separate camera's into one picture so you end up with a 180° picture, it does make a decent job of doing it, just note it can only be used with a Reolink nvr if you are going to need to add it to a system you already have. | Poppy Ann | 2022-09-24 |
| Is each camera 4k, or is it two 2k cameras totalling 4k? | 2022-09-24 | Video could not be loaded | ReolinkEU | 2022-09-26 |
| My nvr said it is 6 mb camera. is it 6mb or 8mb? if it is 8mb camera why my nvr does not accept it as what it is? i have rln8-410 | 2022-10-15 | Hello. Reolink NVR with H3MB18/N2MB02/N3MB01 Hw previews this Dual-Lens Home Security Camera in 6MP resolution. Please first upgrade your Reolink NVR to the latest firmware version for a better preview performance. You may refer to the following steps to check the firmware version for NVR: Step 1. Click on the Settings icon to go to the setting page of the NVR. Step 2. Go to the System setting page, and enter the Info page. If you do not know how to upgrade the firmware, please feel free to contact us via the Amazon message. | ReolinkEU | 2022-10-20 |
| If this camera is not connected to a reolink nvr unit what features are lost? can you still store videos on a regular nas drive? | 2022-09-17 | Using FTP it works very well it also has internal memory | Nicholas J. Atkins | 2022-09-17 |
| If this camera is not connected to a reolink nvr unit what features are lost? can you still store videos on a regular nas drive? | 2022-09-17 | Hello. Please kindly send us the hardware No. and firmware version of your NVR via Amazon message, we'd like to better check for you. Yes, this Duo 2 PoE camera can upload the videos to NAS. | ReolinkEU | 2022-09-20 |
| Does the light stay on when power is on! | 2023-06-15 | Sorry I don’t know as was unable to get it to work. Might have been due to having two light switches for the same room . Returned . | Steve danns | 2023-06-15 |
| Does the light stay on when power is on! | 2023-06-15 | light can be turned on or off manually from the app or set automatic light when dark or motion detected | Viktor | 2023-06-15 |
| Does the light stay on when power is on! | 2023-06-15 | You can disable the flood light completely (I have) or you can have it set to come on when something enters the zone you want to record. | Andy's A.P. | 2023-06-15 |
| Does the light stay on when power is on! | 2023-06-15 | You can set the light to remain on at all times via the app, otherwise it will come on when it detects motion and auto-switch off when no more movement is detected. This is for the PoE version by the way, but assume the other models work the same. | Andrei | 2023-06-15 |
| What are these like for attracting spiders? I have 410's which are terrible in this regard. I also have 510's, which are great. | 2022-09-07 | Hello. Please don't worry about the design of the camera will cause the false alarms by spiderweb. If the motion zone is normally effected by spiderweb,xa0 you may follow the methods below to configure the MD setting more effectively. 1. Set the proper motion detection area on the camera. 2. Set the proper sensitivity for the camera. If the spiderweb is moving in front of the lens and seriously triggering false alarms, you may clear up the spiderweb or try to put the camera in a different place to see if it's possible to avoid false alarms. Feel free to contact us via Amazon message for additional help. | ReolinkEU | 2022-09-09 |
| What length of network cable does it come with? Thanks. | 2022-11-27 | A basic cat5e UTP lead.. So about 1.5 feet | A. K. Lowe | 2022-11-27 |
| What length of network cable does it come with? Thanks. | 2022-11-27 | Around 1 meter. | K. Todorova | 2022-11-27 |
| What length of network cable does it come with? Thanks. | 2022-11-27 | Hello. There is a 1m Network Cable inside the box. And our cameras support T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. If you prefer a longer cable, you can find the 30m one from the link below. https://www.amazon.co.uk/dp/B099ZRSXCL | ReolinkEU | 2022-11-29 |
| Does this camera use 1 synology surveillance licence? or does it use 2 considering it has 2 cameras? | 2023-05-31 | Hello. The 8MP dual-lens camera Duo 2 POE would use 1pcs Synology license since you would view the camera in a channel only. It is recommended to use Reolink APP for the Reolink cameras, and it is free for customers. We are also constantly optimizing the performance of the APP by updating the APP synchronously. | ReolinkEU | 2023-06-01 |
| Is Reolink a Chinese company? | 2023-03-23 | Not 100% sure, but at a guess I would say yes they are based in China. | mordy | 2023-03-23 |
| Is Reolink a Chinese company? | 2023-03-23 | Yes | Y S. | 2023-03-23 |
| Is Reolink a Chinese company? | 2023-03-23 | Hello. Yes, we base in HK China. Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2023-03-27 |
| What is the motion detection distance? | 2022-11-11 | Hello. The detecting distance of motion detection is related to the size of the object, the range of movement, and the sensitivity of your camera, so the specific value of detection distance cannot be given. If you have any concerns, please contact us by Amazon message. | ReolinkEU | 2022-11-16 |
| What is the motion detection distance? | 2022-11-11 | Depends on object size cars can be quite far people 20-30 meters depending on background | Nicholas J. Atkins | 2022-11-17 |
| Why is there no sound while using on my iPad? | 2023-04-17 | Same on my phone at times. They just aren't very good software. I've had loads of issues. | Donna | 2023-04-17 |
| Why is there no sound while using on my iPad? | 2023-04-17 | Having similar problems, I also have no mic and cannot activate record audio for this camera from box, app or pc client, no full screen on monitor from HD. Unable to connect from app to HD. Says connection failed! I have sent reolink a message, will update once I know more | ron groom | 2023-04-17 |
| Why is there no sound while using on my iPad? | 2023-04-17 | I don't know but you can get more info if you join Reolink on FB | bob12241 | 2023-04-18 |
| Why is there no sound while using on my iPad? | 2023-04-17 | Video could not be loaded | ReolinkEU | 2023-04-18 |
| Will it connect to my annke nvr? | 2023-05-03 | No idea, it didn't connect to my Reolink NVR, because it was old, the support said. | K. Todorova | 2023-05-03 |
| Will this camera work with a Hikvision ds-7608ni-k2-8p nvr? if so i would definitely like to purchase. | 2022-12-22 | Hello, since different NVR suppliers may use different protocols and thus cause some compatibility issues, we can only ensure you full compatibility with Reolink PoE NVR. If you have any further questions, please feel free to contact us via Amazon Message. | ReolinkEU | 2022-12-26 |
| How long is the extension cat wire? | 2023-02-05 | Its not very long at all. You will need an external IP box as the cable won't reach through a standard cavity wall. | Amazon Customer | 2023-02-14 |