| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hi, how much pcm is the cloud storage, alternatively can I use my own cloud server? thx | 2023-05-31 | i dont use cloud put a memory card in the camera no need for cloud the app is free and very good | Amazon Customer | 2023-06-01 |
| Hi, will the camera work with the app CamHipro? | 2023-05-12 | No | Big Dave | 2023-05-15 |
| Does anyone know if this camera can be set on a timer ? i guess using this cloudedge app that. if not, the alarm can be enabled/disabled via the app ? | 2023-05-12 | No there is no timer but you can easily manually activate the alarm in real time in the app as well as the light I wouldn’t want to have the alarm set for when it detects motion as it would drive my neighbours insane so it’s not a function I use. | Sarah | 2023-05-12 |
| Does anyone know if this camera can be set on a timer ? i guess using this cloudedge app that. if not, the alarm can be enabled/disabled via the app ? | 2023-05-12 | You should be able to disable and enable all alerts to your phone | Kane Cumming | 2023-05-12 |
| Does anyone know if this camera can be set on a timer ? i guess using this cloudedge app that. if not, the alarm can be enabled/disabled via the app ? | 2023-05-12 | 99% of people will never use the audio alarm, that would be mad to have a noise like a car alarm every time a cat walked past or the postman came. Just use the motion alerts or sound alerts and get a notification if there is any movement or sound detected. | Big Dave | 2023-05-15 |
| Can this camera be set to continuously record even when not logged into the app. | 2023-05-07 | Yes there is an option in settings for all day recording | Ian | 2023-05-07 |
| Can this camera be set to continuously record even when not logged into the app. | 2023-05-07 | Yes I think it can I have never used this, but I think you need a SIM card to record continuous which overwrites itself. | Steven | 2023-05-07 |
| Can this camera be set to continuously record even when not logged into the app. | 2023-05-07 | Yes it can...use micro SD card | Gary Burns | 2023-05-07 |
| Can this camera be set to continuously record even when not logged into the app. | 2023-05-07 | Yes they can. | Pam | 2023-05-07 |
| Can this camera be set to continuously record even when not logged into the app. | 2023-05-07 | I suggest contacting supplier directly. I am confident they will respond promptly. | john | 2023-05-07 |
| Can this camera be set to continuously record even when not logged into the app. | 2023-05-07 | Yes it can or motion sense | Nigel Risk | 2023-05-07 |
| Can this camera be set to continuously record even when not logged into the app. | 2023-05-07 | I have mine set on motion detection. When it picks up on movement it send me a notification and I can then view it in real time or view it in my own time later. I think you can have it recording continuously but this will be effected by the size of memory you have via your sd card | Tojo | 2023-05-07 |
| Can this camera be set to continuously record even when not logged into the app. | 2023-05-07 | So you mean you want to log into the app, go to the app settings and set 24/7 recording and then log out the app or disable the app or turn off the phone? Yes it will still record non stop as long as your WiFi is still connected to the camera and the camera doesn't crash or reboot. You will then need to log back into the cloudege app to review any saved footage or alert points. | Big Dave | 2023-05-16 |
| Can you have this camera fixed ? So it is not following a moving object. | 2023-05-23 | Yes you can, you can turn it off in the phone app settings. | Trevor King | 2023-05-23 |
| Can you have this camera fixed ? So it is not following a moving object. | 2023-05-23 | Yes. This is possible. Suggest you contact Decko, thru Amazon, and ask how. On the occasions I have had questions the response has been prompt and helpful. | john | 2023-05-23 |
| Can you have this camera fixed ? So it is not following a moving object. | 2023-05-23 | Yes...... | Gary Burns | 2023-05-23 |
| Can you have this camera fixed ? So it is not following a moving object. | 2023-05-23 | Yes you can set the camera so it dose not track movement | Pam | 2023-05-23 |
| Can you have this camera fixed ? So it is not following a moving object. | 2023-05-23 | Yes but more than one setting for motion so presume u ensure settings off | Cecilia Riding | 2023-05-24 |
| Can you have this camera fixed ? So it is not following a moving object. | 2023-05-23 | Yes you can have it not motion tracking | daniel | 2023-05-24 |
| Can you have this camera fixed ? So it is not following a moving object. | 2023-05-23 | Yes you can. Just set the camera to remain static and not to follow movement | Pete | 2023-05-25 |
| How many watts/kwh does this use? Thanks | 2023-06-21 | Don't know exactly but the camera's psu output is rated at 12v 24w so its not much... | YANCY | 2023-06-21 |
| How many watts/kwh does this use? Thanks | 2023-06-21 | The details are in the description of the product. You would need to ask the manufacturer these questions. | Tinag | 2023-06-21 |
| Does this support viewing over rstp or ftp? | 2023-05-04 | Not that I am aware of, they do support ONVIF | Andrew | 2023-05-04 |
| It wont connect for some reason. Its fixed above my front door and connect to wifi. But for some reason it isnt connecting! Any suggestions? | 2023-05-15 | I have found going back to manufacturer via Amazon, the best way. They respond promptly. | john | 2023-05-15 |
| It wont connect for some reason. Its fixed above my front door and connect to wifi. But for some reason it isnt connecting! Any suggestions? | 2023-05-15 | Funny you should ask I’ve just changed internet provider and can’t get them to connect so sorry I’ve no idea. | ang | 2023-05-15 |
| With motion tracking , once the camera has tracked an object , will it return to home ( default position) so that it is ready for tracking next time? | 2023-05-11 | It does go back to its original position most of the time, I get the odd glitch once in a while and have to move back into position through app. | JONATHAN CLARKE | 2023-05-11 |
| With motion tracking , once the camera has tracked an object , will it return to home ( default position) so that it is ready for tracking next time? | 2023-05-11 | With tracking on it stays at the last position it tracked to until it picks up another movement I turned tracking off because we have a lot of trees and it was on the move all the time. | YANCY | 2023-05-11 |
| With motion tracking , once the camera has tracked an object , will it return to home ( default position) so that it is ready for tracking next time? | 2023-05-11 | Yes it go's back to the position you left it at. If you had the camera pointed on your car it would track then go back to pointing at your car. | Ralph Deasley | 2023-05-11 |
| With motion tracking , once the camera has tracked an object , will it return to home ( default position) so that it is ready for tracking next time? | 2023-05-11 | Tracking is manual, the camera doesn't track automatically. You can track whilst viewing then re-set the camera to where you want security | David S. | 2023-05-12 |
| How loud is the alarm ? Also, does it give you a chance to switch off the alarm after detecting movement or does the siren go off straightaway ? | 2023-05-03 | It's has loud has you fire alarm, yes you can switch it off and it doesn't go off if there's movement unless you set it that way, hopes this answer your questions. | Susan Turnbull | 2023-05-03 |
| How loud is the alarm ? Also, does it give you a chance to switch off the alarm after detecting movement or does the siren go off straightaway ? | 2023-05-03 | I only use the camera to see who is at the door and driveway, I don’t need alarms so unfortunately I can’t answer your question, I can say that l’m pleased with the camera for my uses. | YANCY | 2023-05-03 |
| How loud is the alarm ? Also, does it give you a chance to switch off the alarm after detecting movement or does the siren go off straightaway ? | 2023-05-03 | You can set how loud to be the alarm, the maximum volume it's decent can be heard very well. It's set up to for 30 seconds after detecting movement it goes off after this period of time, you can also turn on and turn off the alarm manually. | Daniel N. | 2023-05-04 |
| How loud is the alarm ? Also, does it give you a chance to switch off the alarm after detecting movement or does the siren go off straightaway ? | 2023-05-03 | The siren is similar to a car alarm, and it goes of straight away when detects movement. But you don't have to have the siren on . The camera will still sent notifications to your phone . | T Smith | 2023-05-04 |
| How loud is the alarm ? Also, does it give you a chance to switch off the alarm after detecting movement or does the siren go off straightaway ? | 2023-05-03 | I can't see why anyone would use the alarm, it's gonna go off every time a cat walks past or a bird swoops in or car headlights create shadows across the area, just use the notifications and event messages. | Big Dave | 2023-05-04 |
| just changed ISP but no options in the app, easiest way to do it please | 2023-05-19 | If you have tried setting up as a new device with no luck suggest you contact Decko and ask. | john | 2023-05-23 |
| just changed ISP but no options in the app, easiest way to do it please | 2023-05-19 | Do you need options in your TV, and your phone, and your smart speakers? No you don't, and you don't need options in the camera app, simply connect the camera to your WiFi. | Big Dave | 2023-05-26 |
| Is there a subscription charge? | 2023-06-17 | Yes i think you can subscribe to the cloud app | gazza | 2023-06-17 |
| Is there a subscription charge? | 2023-06-17 | There is no subscription. But I think if you want to use the cloud there might be some charges. I use mine with no charge. | Ralph Deasley | 2023-06-17 |
| Is there a subscription charge? | 2023-06-17 | No records via SD card ..and uses an app to access..great camera good app easy install works with Alexa | Gary Burns | 2023-06-17 |
| Is there a subscription charge? | 2023-06-17 | You can subscribe if you want them to monitor the camera I just put an SD card in and you can monitor everything that it records anyway | clive m jones | 2023-06-17 |
| Is there a subscription charge? | 2023-06-17 | If you wish to save images to the Cloud then yes there is a charge. I don’t use cloud. If I wish to save an image I lift from the SD card into my laptop. | Pete | 2023-06-18 |