| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| If i fall into the sea will they still work ? | 2022-07-21 | If you fall into the sea the last thing you’d worried about is if your headphones work! As I have not tried to fall into the sea and check if these headphones work I css as n not answer this question! | Ushrula Suragh | 2022-07-21 |
| If i fall into the sea will they still work ? | 2022-07-21 | They’re advertised as waterproof, there’s a guy pictured on a surfboard using them in the sea, but people who claim to haven’t used them in the sea or swimming keep popping up to tell us why they wouldn’t use them. | David J. Campbell | 2023-05-07 |
| Do they work on iPhone 13.?? | 2022-01-08 | They do. But the sound quality is poor. | SK | 2022-01-08 |
| Do they work on iPhone 13.?? | 2022-01-08 | Dear Customer, The headphones can work with iPhone 13. The product's chip has been upgraded and the sound quality is better than the original. If you have any other questions, please feel free to contact us. | souyio | 2022-07-13 |
| Are these compatible with Samsung S21? | 2022-01-06 | I don't have an S21 but my phone has the latest Android operating system which would be the exact same as the S21 and it works with them. So in short, yes I believe this will work with an S21 | Keith Crowe | 2022-01-06 |
| Are these compatible with Samsung S21? | 2022-01-06 | Yes they are compatible with Samsung s21. Sound quality is great | David | 2022-01-06 |
| Can I swim with these if I am not swimming underwater ? | 2023-01-20 | They will stay on well. Never swam with them, but they have been fine in the rain (so probably splash proof) | pwjsd | 2023-01-20 |
| Can I swim with these if I am not swimming underwater ? | 2023-01-20 | I wouldn’t risk getting them splashed | Lynn | 2023-01-22 |
| Can I swim with these if I am not swimming underwater ? | 2023-01-20 | No as there not waterproof | Alan lindsay | 2023-01-23 |
| How much do you actually feel the bass, please? Also, is there an interrupting voice warning for low battery, or does it beep? Thanks. | 2023-05-18 | Not sure about the base as use for podcasts rather than music, but y es, a voice tells you battery is low. | J. True | 2023-05-19 |
| How much do you actually feel the bass, please? Also, is there an interrupting voice warning for low battery, or does it beep? Thanks. | 2023-05-18 | Most customers like the sound quality of our headphones. When the battery is low, there will be a voice promotion "battery low". | souyio | 2023-05-22 |
| How many channels does it have? can it be connected to both my laptop and 2 phones simultaneously? | 2022-06-02 | Yes. It can connect up to 2 devices at the same time. | souyio | 2022-08-29 |
| Can I ask how I know if the headphones are charging up? I can't see any light to indicate charging | 2023-03-14 | Video could not be loaded | G Brierley | 2023-03-14 |
| Can I ask how I know if the headphones are charging up? I can't see any light to indicate charging | 2023-03-14 | It doesn’t have a light to show it’s charging but leave it for an hour or so and it should be charged. I haven’t had any issues and the charge lasts for hours | Hadran | 2023-03-14 |
| Can I ask how I know if the headphones are charging up? I can't see any light to indicate charging | 2023-03-14 | There is a light on the headphone u charge up .... its a red light that changes to green when charged | Gee | 2023-03-14 |
| Can I ask how I know if the headphones are charging up? I can't see any light to indicate charging | 2023-03-14 | If they’re charging you get a red light on the end of that earphone. It’s tiny. Goes blue when it’s charged. | Lynn | 2023-03-14 |
| Can I ask how I know if the headphones are charging up? I can't see any light to indicate charging | 2023-03-14 | There is a light at the top I believe | Amazon Customer | 2023-03-14 |
| Can I ask how I know if the headphones are charging up? I can't see any light to indicate charging | 2023-03-14 | Video could not be loaded | Jackyj | 2023-03-14 |
| Can I ask how I know if the headphones are charging up? I can't see any light to indicate charging | 2023-03-14 | The leaflet said that hey should indicate charging with lights. Never got mine to work. Waste of money. | snapper | 2023-03-15 |
| Can I ask how I know if the headphones are charging up? I can't see any light to indicate charging | 2023-03-14 | The red light will stay solid when in charging. The blue light will stay solid after full charged. If there is no any light when you connect your headphones to the power source, please try other charging cables and other sockets. Please contact us through Amazon to claim the warranty if the headphones are defective. | souyio | 2023-03-15 |
| Does this have auto-turn off once it has been inactive for so long? I keep forgetting to turn mine off and it drains the battery so this would help | 2023-06-15 | No I think it stays on, but mine do seem to randomly switch off a few mins after I start using them... | AmberC | 2023-06-15 |
| Does this have auto-turn off once it has been inactive for so long? I keep forgetting to turn mine off and it drains the battery so this would help | 2023-06-15 | No you have to turn it of . | Amazon Customer | 2023-06-15 |
| Does this have auto-turn off once it has been inactive for so long? I keep forgetting to turn mine off and it drains the battery so this would help | 2023-06-15 | As far as I am aware, they don't turn themselves off. | James | 2023-06-15 |
| Does this have auto-turn off once it has been inactive for so long? I keep forgetting to turn mine off and it drains the battery so this would help | 2023-06-15 | The headphones will turn off when there are no audio devices connecting to them for 3 minutes. If you don't need the headphones, you can turn off the Bluetooth in your audio devices. | souyio | 2023-06-16 |
| will they work on a plane flight | 2022-03-13 | The earphones will certainly work on a plane. The earphones rely on Bluetooth to work in conjunction with a phone. It will depend on whether the airline will allow phones to be used during a flight. I believe most airlines allow this, apart from during takeoff and landing. You would need to check with the airline to be certain. | Phil Tosney | 2022-03-13 |
| will they work on a plane flight | 2022-03-13 | Yes as long as Bluetooth is on they don't need an Internet connection to work. | Luminaire | 2022-03-14 |
| How many channels does it have? can it be connected to both my laptop and 2 phones simultaneously? | 2022-06-02 | The headphones can be connected to only one transmitting device at a time. Any device with Bluetooth can use the phones as output, but only one at a time. | Phil Tosney | 2022-06-02 |
| How many channels does it have? can it be connected to both my laptop and 2 phones simultaneously? | 2022-06-02 | These headphones are just standard wireless bluetooth headphones, they don't have any additional capabilities, volume levels and sound quality are no better than average at best, I had issues, returned received a replacement and same issues, returned again, received a different style, made by the same manufacturers with similar sound quality issues, returned for a refund..,., I wouldn't recommend any of this brand products | DISAPPOINTED | 2022-06-02 |
| My headphones turn and connect but then automatically disconnect after 5 seconds. Have tried resetting but nothing seems to work. Any ideas? | 2023-03-02 | I have had many sets of these - never had that problem. Yours must be faulty? | pwjsd | 2023-03-02 |
| My headphones turn and connect but then automatically disconnect after 5 seconds. Have tried resetting but nothing seems to work. Any ideas? | 2023-03-02 | Sorry, mine are ok. Maybe a duff set? | The Khans | 2023-03-02 |
| My headphones turn and connect but then automatically disconnect after 5 seconds. Have tried resetting but nothing seems to work. Any ideas? | 2023-03-02 | Have you tried delete the pairing and start from scratch | Hadran | 2023-03-02 |
| My headphones turn and connect but then automatically disconnect after 5 seconds. Have tried resetting but nothing seems to work. Any ideas? | 2023-03-02 | I couldn#t even getmineto charge let along make the Blue ooth connection. Junk. Am going to send mine back for refund. | snapper | 2023-03-02 |
| My headphones turn and connect but then automatically disconnect after 5 seconds. Have tried resetting but nothing seems to work. Any ideas? | 2023-03-02 | Does the problem remain after following the troubleshooting below? X. The earphones need to be charged with a 5V 1A charger. Please use other 5V 1A chargers to charge the earphones for 1-2 hours X. Erase the pairing histories of earphones on all your devices X. Restore to factory settings. Long press the MFB button for about 3 seconds while charging. The red and blue LEDs will flash 3 times to indicate that the factory settings have been restored. X. Ensure that the earphones and the audio source device are within working range. Make sure that there are no other obstacles between them. X. Test earphones with other devices If the problem remains, please contact us through Amazon messages to claim the warranty. | souyio | 2023-03-07 |
| My headphones are faulty, it was purchased just under a year ago. Fully charged but keeps switching off. Please provide details on how to return? | 2022-07-12 | Hello Musa, Thanks for your question, and so sorry to hear that from you. Please do not worry, we want to send you a new one immediately. Could you pls contact us Via Amazon Message Box so that we can arrange a new one for you? Looking forward to hearing from you soon. | souyio | 2022-07-13 |
| How do you reset / sync these please as they’ve stopped working | 2023-04-20 | Are they fully charged? They shouldn’t just ‘stop working’. | Lynn | 2023-04-20 |
| How do you reset / sync these please as they’ve stopped working | 2023-04-20 | Best way would be to remove them from your device, then re Sync them as you did when you set it up first time. Hope that helps. | Stephen Hinton | 2023-04-21 |
| How do you reset / sync these please as they’ve stopped working | 2023-04-20 | Probably need to be paired again to your device. Read page 3 & 4 in your user guide. | David | 2023-04-21 |
| How do you reset / sync these please as they’ve stopped working | 2023-04-20 | Long press the MFB button for about 3 seconds while charging. The red and blue LEDs will flash 3 times to indicate that you have reset the headphones. If the reset doesn't help, please contact us through Amazon messages to claim the warranty. | souyio | 2023-04-23 |
| Have these headphones got magnets in. | 2023-06-12 | No,but they are amazing sound. I had powerbeats for a long time 165 pounds. They packed up. These are as good. You wont be disappointed. | h | 2023-06-12 |
| Have these headphones got magnets in. | 2023-06-12 | I would assume so, the vast majority do | snapper | 2023-06-12 |
| Have these headphones got magnets in. | 2023-06-12 | The headphones don't have the magnetic suction function. | souyio | 2023-06-13 |
| Have these headphones got magnets in. | 2023-06-12 | I dont believe so, Ive checked with metal against them and didnt feel anything pulling against it. | Stephen Hinton | 2023-06-17 |
| My left ear bud has stopped working. Any advice on how to get it working again. Only had them 4 weeks. | 2022-11-19 | We are sorry that one of your earphones has stopped working. Could you please contact us through Amazon messages? Please simply let us know if the following steps help resolve the issue or not: 1. Full charge the earphones 2. Erase the pairing histories of earphones on all your devices 3. Restore to factory settings. Long press the MFB button for about 3 seconds while charging. The red and blue LEDs will flash 3 times to indicate that the factory settings have been restored. 4. Test earphones with other devices Our goal is to provide the best possible customer service to all our customers. We assure you to provide you with a proper solution once we confirm the issue. | souyio | 2022-11-20 |
| My left ear bud has stopped working. Any advice on how to get it working again. Only had them 4 weeks. | 2022-11-19 | As you have only had them 4 weeks I would return them under waranty for replacement, never had a problem with mine, just a bit of bad luck on your side, it happens. | Barry Edwards | 2022-11-20 |
| Can listen to podcasts when running with this otium wireless headphones? | 2022-07-03 | Yes, I have run in them regularly. They are surprisingly good at staying in. | Debbie | 2022-07-03 |
| Can listen to podcasts when running with this otium wireless headphones? | 2022-07-03 | I can see no reason why you couldn't listen to a podcast as long as the device you use to listen to it supports Bluetooth to link to the headphones. | Phil Tosney | 2022-07-03 |
| Can listen to podcasts when running with this otium wireless headphones? | 2022-07-03 | If the device the Podcast is being broadcast on has bluetooth and is connected to the headphones, you will be able to hear it. Any sounds on the device will be heard on the headphones. | Kevin Mawdsley | 2022-07-03 |
| Can listen to podcasts when running with this otium wireless headphones? | 2022-07-03 | I should imagine you can. I listen to my exercise playlist and the couch to 5km app whilst running. The couch to 5km app cuts in when it has further instructions to relay. I suspect you would need to have the podcast downloaded to the device you are using. I have been very pleased with the headphones which seem to last quite a while on each charge. | Mr K J Bennett | 2022-07-03 |
| Can listen to podcasts when running with this otium wireless headphones? | 2022-07-03 | Yes, sure. | souyio | 2022-07-04 |
| Can listen to podcasts when running with this otium wireless headphones? | 2022-07-03 | Of course! | Tina Jiang | 2022-07-05 |
| Can listen to podcasts when running with this otium wireless headphones? | 2022-07-03 | I don't run but reckon definitely would be great for running with. They attach around your ears and don't fall off and I use the wire part to go around back of my neck and then into ears | Kindle Customer | 2022-07-11 |