| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I need for frequent power failures. how can i recharge without power in my home? can i buy a couple more batteries and keep them charged? how? | 2022-07-15 | Hello, dear customer, Thank you so much for your question. The player is equipped with a built-in 4000mAh battery, so it is not recommended to replace the battery on your own to avoid danger. Our product package includes wall charger and car charger, which allows you to charge the player at any time. Our player has six-hour battery life. (This data was tested in the lab, and the actual battery life depends on the usage scenario). If you have any other question, please feel free to contact us through our support email box: Admin@boifun.net Sincerely, from BOIFUN Service Team | GelTopMe | 2022-07-18 |
| audio is fine but only got 4secs of picture then blank screen, cant get picture , even giving negative image at one pointt | 2023-06-08 | Hi, This is BOIFUN. Thank you for your question. I understand that you have image display problems while using the player. Can you take a video of the problem you encounter and send it to our official after-sales mailbox(admin@boifun.net)? We will conduct a technical analysis of the problems you encounter and solve them for you. | XYH LTD | 2023-06-15 |
| Is it possible to plug it in to a electric socket? Or only battery operated? | 2022-07-15 | This question surprises me for you can either charge the battery via the USB port on the BOIFUN DVD player thus making it available to use without a socket nearby OR use the connecting lead and plug it in a close by electric socket. The latter permits you to watch your DVD's immediately without having to wait for the battery to be charged. This dvd player is right for grownups and children alike. | Eugene Alfonso Van Delsen | 2022-07-15 |
| Is it possible to plug it in to a electric socket? Or only battery operated? | 2022-07-15 | Hello, dear customer Thank you so much for your question. Our DVD Player comes with a AC power adapter and can be run off battery’s or power adapter. If you have any other question, please feel free to contact us through our support email box: Admin@boifun.net Sincerely, from BOIFUN Service Team | GelTopMe | 2022-07-18 |
| Does this have a pause button | 2023-03-01 | Yes it does | jo | 2023-03-01 |
| Does this have a pause button | 2023-03-01 | Of course! This portable DVD player not only has a pause button on the product, but the included remote control also has a pause button. Need more help please contact at admin@boifun.net | XYH LTD | 2023-06-15 |
| difference between two models, blabk, purple | 2022-11-23 | No difference I chose black for boy and purple for girl so they didn’t get muddle up | Julie Stanford | 2022-11-23 |
| difference between two models, blabk, purple | 2022-11-23 | Just the colour | Carole Young | 2022-11-23 |
| difference between two models, blabk, purple | 2022-11-23 | No difference | Ian howells | 2022-11-23 |
| difference between two models, blabk, purple | 2022-11-23 | There is no difference in function, just a different color. If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2022-12-26 |
| How do you know when to charge the unit again? | 2022-07-15 | Hello, dear customer Thank you so much for your question. It show some light indication on the bottom right side. When the battery is low, the battery icon will flash on the screen; when plugged in, the red indicator at the bottom will light up. When the machine is running, the green power indicator light will also be on. If you have any other question, please feel free to contact us through our support email box: Admin@boifun.net Sincerely, from BOIFUN Service Team | GelTopMe | 2022-07-18 |
| What is the exact weight and is it suitable to go in a rucksack to take on a plane? | 2022-08-28 | I can't tell you the exact weight , but I would say it was too large to fit easily in a rucksack | M. D. Lawrence | 2022-08-28 |
| What is the exact weight and is it suitable to go in a rucksack to take on a plane? | 2022-08-28 | With charger and remote,about 2kg. With regards to taking it on a plane in a rucksack-who knows!!!! | Mr R M Tinn | 2022-08-28 |
| What is the exact weight and is it suitable to go in a rucksack to take on a plane? | 2022-08-28 | Not sure weight will fit in rusack depending size of rusacj I'm happy with it | david walton | 2022-08-28 |
| What is the exact weight and is it suitable to go in a rucksack to take on a plane? | 2022-08-28 | It is very light but quite a size. You might want something a little smaller for plane as the screen would be very close. Hope this helps. | Adelhide | 2022-08-29 |
| What is the exact weight and is it suitable to go in a rucksack to take on a plane? | 2022-08-28 | I would say it is light and suitable to go in a rucksack. | Patrick North | 2022-08-29 |
| What is the exact weight and is it suitable to go in a rucksack to take on a plane? | 2022-08-28 | It is 1.8 kg but fits in a backpack and is well worth taking. | nasher | 2022-08-30 |
| What is the exact weight and is it suitable to go in a rucksack to take on a plane? | 2022-08-28 | Hello, dear customer, The whole machine weighs in at 2.5kg and it can be taken on the plane, we recommend that you bring a 17.5" carrying bag. If you need a carrying case, please feel free to contact us through our support email box: Admin@boifun.net from BOIFUN Customer Center Support email: Admin@boifun.net | XYH LTD | 2022-12-05 |
| What is the voltage of this please? | 2022-10-11 | The charger for this player has an output of 12V at 1.5A, hope this helps. | bob3mm | 2022-10-11 |
| What is the voltage of this please? | 2022-10-11 | 12 volt. It has a car charger cable with it. | Andrew L. | 2022-10-11 |
| What is the voltage of this please? | 2022-10-11 | It is 12 volt 1.5 amp Comes complete with car charger. | Helen Judith Jones | 2022-10-11 |
| What is the voltage of this please? | 2022-10-11 | 12 | Beenolan | 2022-10-12 |
| What is the voltage of this please? | 2022-10-11 | It works on 12 volt car socket or 240 volt in your home | Linda | 2022-10-13 |
| What is the voltage of this please? | 2022-10-11 | This product has both a 12 volt car plug and a 110 volt house cord. If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2022-12-26 |
| When i plug it into the TV, the sound still comes out tue player and not the telly, I've checked all the connections has that happened to anyone else? | 2022-09-24 | Haven't tried to work through the television, only on its own as dvd player and photo card player. Sorry | C Hayers | 2022-09-24 |
| When i plug it into the TV, the sound still comes out tue player and not the telly, I've checked all the connections has that happened to anyone else? | 2022-09-24 | not happened to myself. | michael | 2022-09-24 |
| When i plug it into the TV, the sound still comes out tue player and not the telly, I've checked all the connections has that happened to anyone else? | 2022-09-24 | I’ve only ever used it on its own and the sound and picture are really good | nasher | 2022-09-24 |
| When i plug it into the TV, the sound still comes out tue player and not the telly, I've checked all the connections has that happened to anyone else? | 2022-09-24 | Please make sure you use the AV cable included in the package to make sure it is properly connected. The steps are as follows. 1. Connect the 3.5mm— RCA Cable to the AV Output on the unit and the audio/ video inputs on the Television (Red to Red, White to White, and Yellow to Yellow). 2. Turn the unit on by switching the Power Button to the On position. 3. Change the television to the correct audio/video input setting. 4. Audio and the video played through the unit will now be seen and heard on the connected television. If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2022-12-26 |
| Does the boifun 16.9" dvd player have a touch-sensitive screen to enable zoom out and in? thank you | 2022-08-27 | As far as I know it doesn't have a touch screen for zoom . All of the operating buttons are on the bottom half of the player which when closed looks like a laptop | Savvysaverme | 2022-08-27 |
| Does the boifun 16.9" dvd player have a touch-sensitive screen to enable zoom out and in? thank you | 2022-08-27 | No it does not have a touch screen. | Andrew L. | 2022-08-27 |
| Does the boifun 16.9" dvd player have a touch-sensitive screen to enable zoom out and in? thank you | 2022-08-27 | No it doesn't but you can zoom in using the remote control | bob3mm | 2022-08-27 |
| Does the boifun 16.9" dvd player have a touch-sensitive screen to enable zoom out and in? thank you | 2022-08-27 | Of course not. It is a DVD player....not a computer | Tone… | 2022-08-27 |
| Does the boifun 16.9" dvd player have a touch-sensitive screen to enable zoom out and in? thank you | 2022-08-27 | No, it’s a very basic screen, more like what you’d have in very early days of DVD players | SC | 2022-08-27 |
| Does the boifun 16.9" dvd player have a touch-sensitive screen to enable zoom out and in? thank you | 2022-08-27 | Not that im aware | Dawn | 2022-09-09 |
| Does the boifun 16.9" dvd player have a touch-sensitive screen to enable zoom out and in? thank you | 2022-08-27 | Hello, dear customer, Our DVD players do not support touchscreens. However, you can zoom in and out using the "Zoom" button on the remote control. We hope this helps. If you have other questions, please feel free to contact us through our support email box: Admin@boifun.net from BOIFUN Customer Center Support email: Admin@boifun.net | XYH LTD | 2022-12-05 |
| Lip sync is not inline with the voices | 2022-12-29 | Super DVD player … very pleased | Beenolan | 2022-12-29 |
| Lip sync is not inline with the voices | 2022-12-29 | Never had this problem with my player. Could it be a faulty tape. (Sorry disc). Suggest try playing a variety if different discs to see if problem persists. | Mr. Fred. | 2022-12-29 |
| Lip sync is not inline with the voices | 2022-12-29 | Hello dear customer👋 Could you pls try replacing the disc with another one to test if it has the same sound and picture? If the other discs working well, there may be a issue with the discs. If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2023-02-22 |
| can you use a external tv tuner to watch tv on this dvd player ? | 2022-07-15 | I would gladly answer your question IF I could understand what you really wanted to know. Is it that you want to use the BOIFUN DVD player as a TV screen? The BOIFUN DVD player has so many good possibilities, but I would not use it as a TV screen. I hope the makers/sellers of BOIFUN will reply to your question and meanwhile inform all those who like this BOIFUN DVD player. Good luck. | Eugene Alfonso Van Delsen | 2022-07-15 |
| can you use a external tv tuner to watch tv on this dvd player ? | 2022-07-15 | Hello, dear customer Thank you so much for your question. Yes, there is AV in and AV out. The cord is included in your kit. Please refer to the below steps to connect them： 1. Connect the 3.5mm— RCA Cable to the AV Output on the unit and the audio/ video inputs on the Television (Red to Red, White to White, and Yellow to Yellow). 2. Turn the unit on by switching the Power Button to the On position. 3. Change the television to the correct audio/video input setting. 4. Audio and the video played through the unit will now be seen and heard on the connected television. If you have any other question, please feel free to contact us through our support email box: Admin@boifun.net Sincerely, from BOIFUN Service Team | GelTopMe | 2022-07-18 |
| Just bought this dvd and i cant get it to work at all blank screen | 2023-02-05 | Try switching it on at the right hand side then use the remote control, ensure it is fully charged first. | William Gouldstone | 2023-02-05 |
| Just bought this dvd and i cant get it to work at all blank screen | 2023-02-05 | Silly question but the power button is on the side of the player,have you switched that on.I had the same problem until I found it | P Allinson | 2023-02-05 |
| Just bought this dvd and i cant get it to work at all blank screen | 2023-02-05 | All I can say is that I opened put on it charge put in dvd and no problem it worked | Raymond Addis | 2023-02-05 |
| Just bought this dvd and i cant get it to work at all blank screen | 2023-02-05 | The dvd player is brilliant | Paul m knight | 2023-02-05 |
| Just bought this dvd and i cant get it to work at all blank screen | 2023-02-05 | The one I purchased has worked fine just switched it on and everything works sorry yours doesn't | Pauline Akeroyd | 2023-02-06 |
| How do you charge the battery ? | 2022-07-24 | Just plugs into wall socket. | TRINA | 2022-07-24 |
| How do you charge the battery ? | 2022-07-24 | If it is plugged in and you are not playing a dvd, it should charge up pretty well, alternatively, you can charge it in a car using the connector provided for this purpose. | VINCENT RYAN | 2022-07-24 |
| How do you charge the battery ? | 2022-07-24 | This comes with a lead to plug it into your mains supply and one to plug into aux socket of car, both will charge the battery | Linda | 2022-07-26 |
| wondering does the dvd player is available to repeat play certain period of time, not all. I don't want to watch the whole over again. | 2022-08-02 | I don't think that what you want is possible but you can jump forwards or backwards depending on the dvd. Also, again depending on the dvd, you may be able to select specific scenes. | bob3mm | 2022-08-02 |
| wondering does the dvd player is available to repeat play certain period of time, not all. I don't want to watch the whole over again. | 2022-08-02 | Video could not be loaded | GelTopMe | 2022-08-02 |
| wondering does the dvd player is available to repeat play certain period of time, not all. I don't want to watch the whole over again. | 2022-08-02 | There is a repeat button on the remote which I haven't needed to use. That's all I know for now | Dawn | 2022-08-02 |
| wondering does the dvd player is available to repeat play certain period of time, not all. I don't want to watch the whole over again. | 2022-08-02 | Yes you can use the screen selection in the menu or press the double arrow button when watching the dvd. | Andrew L. | 2022-08-02 |
| wondering does the dvd player is available to repeat play certain period of time, not all. I don't want to watch the whole over again. | 2022-08-02 | You must use the fast firwards og backwards buttons to regulate where you want to start the film.. | Tone… | 2022-08-03 |
| I'm thinking of having my home movie videos transferred on to a usb stick. would it be easy enough to use on this dvd player? | 2022-11-26 | Hello, dear customer Thank you so much for your question. You can play any dimensions videos from your usb stick, but make sure the video format matches the format supported by the player. Video File Formats: VOB, AVI, MPEG 1, MPEG 2, XVID Notes: please use an USB stick that does not exceed 32GB. If you have any other question, please feel free to contact us through our support email box: Admin@boifun.net Sincerely, from BOIFUN Service Team | XYH LTD | 2022-12-05 |
| Hi, I just received it, it's fine but the remote doesn't work. Can someone help me? | 2022-07-15 | Hello, dear customer Thank you so much for your question. Regarding the problem of the remote not working, could you please try the following steps, 1). Please copy the file (MTK.BIN) to the root directory of the USB and insert to the DVD player. Then the DVD player will automatically upgrade the system. 2). After completing the update, the screen of the DVD player will automatically go back to the BOIFUN logo page. 3). Then unplug the USB from the DVD player and delete the update files of USB. 4). Then you can try inserting the disc to test if the remote is working. For updated files, please contact BOIFUN after-sales mailbox(Admin@boifun.net) to obtain, we also have technical staff to help you online. Sincerely, from BOIFUN Service Team | GelTopMe | 2022-07-18 |
| Can anyone recommend some headphones to use with this as I only have wireless | 2022-12-05 | I purchased mine when I purchased the dvd they are not wireless | Julie Stanford | 2022-12-05 |
| Can anyone recommend some headphones to use with this as I only have wireless | 2022-12-05 | Sony MDR-ZX110 Overhead Headphones will be great choice. If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2022-12-26 |
| does the disc restart from where left off | 2022-11-07 | Yes, it does... | Tone… | 2022-11-07 |
| does the disc restart from where left off | 2022-11-07 | Yes | Julie Stanford | 2022-11-07 |
| does the disc restart from where left off | 2022-11-07 | Yes it does. It has a built in memory | Mrs. E.Till | 2022-11-07 |
| does the disc restart from where left off | 2022-11-07 | Yes it does | Peter c | 2022-11-07 |
| does the disc restart from where left off | 2022-11-07 | Yes provided you restart in a reasonable period of time. I once came back after a month and had to start from the start again. | Robert M. | 2022-11-07 |
| does the disc restart from where left off | 2022-11-07 | Yes it does. Set "Last Memory" function to "On" at SETUP page. The break-point memory function of BOIFUN portable DVD player will pick up from where you left last time. If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2022-12-26 |