| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hi Can it use cloudegde app ? | 2022-10-09 | Hello, this camera doesn't use cloudegde app, it use Camhi or Camhi pro mobile app. | ieGeek CCTV | 2022-10-11 |
| Hi is this real 4x optical zoom or more digital? Could you save clips to mobile phone while live viewing? As I don't have computer, thanks | 2023-03-10 | yes of course. | Amit | 2023-04-05 |
| Do you really need a nvr? Or just manage with a sd card ? | 2023-01-15 | You don't need an NVR, the card is fine. Just had someone run into a plant pot, had to copy over wifi 8 bits of video but it's all there. At the price I think the cam is brilliant and does the job. My camera is mounted 2.5 meters from the ground an so the onboard SD card is relatively safe and easy to interrogate via the WiFi connection. | Amazon Customer | 2023-01-15 |
| Do you really need a nvr? Or just manage with a sd card ? | 2023-01-15 | You can just use an SD card, but you have the option to transfer videos to external storage using RTSP/NVR/FTP. | JohnDS | 2023-01-15 |
| Do you really need a nvr? Or just manage with a sd card ? | 2023-01-15 | I've managed well with just a sd card | MB | 2023-01-15 |
| Do you really need a nvr? Or just manage with a sd card ? | 2023-01-15 | i use only sd card | Amazon Customer | 2023-01-15 |
| What is the connector size of the cable is it 2.1mm or is it the 5.5mm extender/joining cable you need to extend the lead of this this camera? | 2023-03-03 | They're the sizes of the male and female ends. | Alan C. | 2023-03-04 |
| Does this u200eIE30 cam have two way audio. Thanks | 2023-04-28 | Yes | Amazon Customer | 2023-04-28 |
| Does this u200eIE30 cam have two way audio. Thanks | 2023-04-28 | Yes | Mr. P. R. Marsh | 2023-04-28 |
| Does this u200eIE30 cam have two way audio. Thanks | 2023-04-28 | No | Richard Pacey | 2023-04-28 |
| The app constantly tells me i have input the wrong wifi password. it is not incorrect and the camera and phone are on the same 2g network. help! | 2023-02-12 | It’s pretty much straight forward with the Ethernet cable but with WiFi you have to try it quite a few times; reboot the camera , reset and then scan the UID code from the camera and then try to connect it Let me tell you that it’s very tricky when it comes to connecting with WiFi which shouldn’t be hard and should be straight forward | Abid Hussain | 2023-02-13 |
| What are the power lead dimensions? Not length, more diameter....is it it 2.1mm x 5.5mm? | 2022-10-12 | 5.5 mm is the plug diameter | J. E. Ashfield | 2023-02-15 |
| Can you choose the length of recorded segments ie 3/5/10 minute clips or is it a fixed amount time for recorded segments? | 2023-03-05 | As far as I can tell, the CamHi app doesn`t allow for changing the motion detection alarm recording from the default 15 seconds nor does the HiP2P PC app. Maybe the CamHi Pro app does? If you use the scheduled recording, you can set the clip length from 15 to 900 seconds. | Andrew Braybrook | 2023-05-08 |
| This is an iegeek camera & there is an iegeek camera app, yet reviews say it uses the Camhi app. Can it use the iegeek app pls? Thanks. | 2023-02-15 | Yes | Amazon Customer | 2023-02-15 |
| This is an iegeek camera & there is an iegeek camera app, yet reviews say it uses the Camhi app. Can it use the iegeek app pls? Thanks. | 2023-02-15 | Yes there is, for Android it is called CamHi | J. E. Ashfield | 2023-02-15 |
| This is an iegeek camera & there is an iegeek camera app, yet reviews say it uses the Camhi app. Can it use the iegeek app pls? Thanks. | 2023-02-15 | The CamHi Pro app works perfectly with this camera . I decided not to use the ieGeek app because it requires you to sign up for an account. | JohnDS | 2023-02-15 |
| This is an iegeek camera & there is an iegeek camera app, yet reviews say it uses the Camhi app. Can it use the iegeek app pls? Thanks. | 2023-02-15 | Yes | Richard Pacey | 2023-02-15 |
| This is an iegeek camera & there is an iegeek camera app, yet reviews say it uses the Camhi app. Can it use the iegeek app pls? Thanks. | 2023-02-15 | I personally use the CTRONICS app available from Google play store, it's free and works great with my Two camera's, through the app you can pan, tilt and zoom, record video and take pictures with it, also it works on you phone, tablet or Android monitor. | Mr. P. R. Marsh | 2023-02-15 |
| This is an iegeek camera & there is an iegeek camera app, yet reviews say it uses the Camhi app. Can it use the iegeek app pls? Thanks. | 2023-02-15 | No it can't use the ieGeek app. It has to use its own due to the fact you can move this camera via the app amongst other things. I do like this camera don't let it put you off | MB | 2023-02-15 |
| This is an iegeek camera & there is an iegeek camera app, yet reviews say it uses the Camhi app. Can it use the iegeek app pls? Thanks. | 2023-02-15 | The app you need for laptop or desktop is CamHipro this can also work on your phone. | G. Jones | 2023-02-15 |
| My camer will only track humans not vehicles and animals is it possible to do this. Ive trued with AI on and off | 2023-01-27 | It only has human recognition. | E. Boland | 2023-01-27 |
| My camer will only track humans not vehicles and animals is it possible to do this. Ive trued with AI on and off | 2023-01-27 | Not sure mines on constant but just set it to record at night time and I have one at the front and one at the back both pick up humans xara animals. | lawrencecraven | 2023-01-27 |
| My camer will only track humans not vehicles and animals is it possible to do this. Ive trued with AI on and off | 2023-01-27 | The camera is designed to track the human shape and ignore false triggers, cars can be recorded passing by but not tracked. Also I've seen animals on my footage but only as they pass untracked through my camera field of view. | Amazon Customer | 2023-01-27 |
| Anyone Having issues with playing videos when it changes to landscape mode. | 2022-09-25 | No | lawrencecraven | 2022-09-25 |
| Anyone Having issues with playing videos when it changes to landscape mode. | 2022-09-25 | Hi Touchwood I’m happy with that sense | Zahra payandehkhah | 2022-09-25 |
| Does this camera actually turn the full 360 degrees so it can see behind it | 2023-03-10 | I don't think it actually turns 360 degrees, but due the the view angle of the lens I'm pretty sure you can technically see the full 360 | MR J. | 2023-03-10 |
| Will this camera work with a microsoft surface pro 9 tablet running windows? | 2023-05-22 | Yep it should do | Amazon Customer | 2023-05-22 |
| How long does a 128gb sd card last on 24/7 recording? | 2023-04-05 | Maybe a couple of days. | JohnDS | 2023-04-05 |
| How long does a 128gb sd card last on 24/7 recording? | 2023-04-05 | Normally a couple of months but it depends upon the number of activations. Old videos are deleted automatically. SO if you need to keep some video recordings (17 seconds long clips), download them and keep in your phones photos/videos folder. | Amit | 2023-04-05 |
| How long does a 128gb sd card last on 24/7 recording? | 2023-04-05 | After a year still lots of space | My shoplift | 2023-04-05 |
| Can you get a replacement longer cable for the Ethernet, Power and Reset switch? | 2022-12-21 | Think you might have to ask suppliers. | lawrencecraven | 2023-01-27 |
| Can I run ie30 at one address and ie20 / ie30 at another address which will have different Wi-Fi addresses from the same app? | 2023-05-08 | It should work as they will have different pass codes | J. E. Ashfield | 2023-05-08 |
| Can I run ie30 at one address and ie20 / ie30 at another address which will have different Wi-Fi addresses from the same app? | 2023-05-08 | Yes you can, I have 3 different model cameras on the CamHi app. I also have 2 phones with the app, along with the PC running the HiP2P client. Each camera has a unique serial number, and you give it a name as well. That means that if your router reboots and the IP addresses change, you can still identify all the cameras. The cameras do expect to be supplied IP addresses by the router (DHCP), which is more flexible than fixed addresses. One word of note: the app insists on a password being set up for each camera. If you are using HiP2P as well as the app, set the password up with HiP2P. If I used the app to set the password, HiP2P could not then access my cameras: reset and start again! Hope that helps. | Andrew Braybrook | 2023-05-08 |
| Can the seller (or purchasers) provide details of the diameter of power cable lead in order to buy correct wall nylon cable clips to secure cable. | 2023-03-06 | The IE30 12 Volt cable is a shotgun two-cable lead 4mm wide by 2mm. It`s a higher current (2 Amp) power supply than some of the fixed cameras as there are motors and lights to be powered as well as the camera. | Andrew Braybrook | 2023-05-08 |
| Can it be used with Alexa echo | 2022-12-08 | Yes | Phantom | 2023-03-04 |
| Would this camera be any good for wildlife like fox and Bagers in the back garden please | 2022-12-06 | If you have a good signal yes I've caught foxes on mine in the street. | lawrencecraven | 2022-12-06 |
| Would this camera be any good for wildlife like fox and Bagers in the back garden please | 2022-12-06 | I would go with a wildlife camera. The hipro can only set a limited auto record and I'm guessing you would have no fun scrolling through all the recordings of garden without nocturnal visitors. | Amazon Customer | 2022-12-06 |
| Would this camera be any good for wildlife like fox and Bagers in the back garden please | 2022-12-06 | It would be OK as long as you are in range of a power supply and wifi signal. But overall you would probably be better off with a battery operated wildlife camera with IR night vision. This could be placed anywhere. | JohnDS | 2022-12-06 |
| Can this camera be mounted underslung from a soffit board ? I.E will it swivel 90 degrees on the mount . Thanks . | 2022-11-10 | I'm not 100% sure but I would think not maybe contact seller or manufacturer best guess. | Amazon Customer | 2022-11-10 |
| Can this camera be mounted underslung from a soffit board ? I.E will it swivel 90 degrees on the mount . Thanks . | 2022-11-10 | No, you’d need some kind of bracket. | JohnDS | 2022-11-10 |
| Can this camera be mounted underslung from a soffit board ? I.E will it swivel 90 degrees on the mount . Thanks . | 2022-11-10 | Carmara is good on picture quality and records fine the only down side is its really sensitive when the wind is blowing even on the 1 setting. Keeps going aff all day and night so I turn it off at night. Which is defeating the objectives. It's needs a little quality control on design ie recording. | philip | 2022-11-11 |
| Works fine on phone app , but on pc i cant select main stream , it keeps reverting to sub stream, thats only 640x330 resolution ! what am i doing? | 2023-02-06 | When the camera is on and you have a picture, In the light blue column to the left you will see under the word Region a UID CAMERA CODE right click on the code and make sure quality max is ticked by clicking it once then adjust your settings. | G. Jones | 2023-02-15 |
| Can you confirm this will record continuous 24/7 footage on an SD card and not just record motion detection incidents only? | 2023-03-04 | I don't think it records continuously just alarms on motion or at predetermined intervals. Continuous would fill sd card in no time. | Mr. D. Williamson | 2023-03-04 |
| Can you confirm this will record continuous 24/7 footage on an SD card and not just record motion detection incidents only? | 2023-03-04 | Yes | Phantom | 2023-03-04 |
| Can you confirm this will record continuous 24/7 footage on an SD card and not just record motion detection incidents only? | 2023-03-04 | Yes | Peter Boyle | 2023-03-04 |
| Can you confirm this will record continuous 24/7 footage on an SD card and not just record motion detection incidents only? | 2023-03-04 | Yes it does record continuous 24hrs but the great thing it does it in 10 minutes sections and if there's an alert it records that separately so you can see all the recordings listed and the alerts are in red Whickham saves alot of scrolling through | kevin patterson | 2023-03-04 |
| Where I can purchase an "extender cable" as the distance to my plug socket is about 25 feet from the camera mounting position? | 2023-03-03 | Amazon | JohnDS | 2023-03-03 |
| Where I can purchase an "extender cable" as the distance to my plug socket is about 25 feet from the camera mounting position? | 2023-03-03 | I bought a 10m cable on amazon. Auroh 10m cctv 2.1 x 5.5mm dc 12v extension cable. It's perfect. | Alan C. | 2023-03-04 |
| Where I can purchase an "extender cable" as the distance to my plug socket is about 25 feet from the camera mounting position? | 2023-03-03 | From Amazon, same page as the camera about 50m in length. | Mr. P. R. Marsh | 2023-03-04 |