| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this have a screw at the bottom of the camera to connect a mount? | 2023-04-06 | It comes with a bracket for wall mounting | Paul Tucker | 2023-04-07 |
| Does this have a screw at the bottom of the camera to connect a mount? | 2023-04-06 | Ok, but does that mean there is no screw receptable at the bottom of the camera to connect a mount, assuming we do not want to connect it to the wall | Amazon Customer | 2023-04-11 |
| Hi, our monitor disconnect from the camera and show no signal. We tried reconnecting it but it happens again. | 2023-02-09 | I had the same problem. You have to start from scratch. Go to your home screen in the app and press the + at the top right hand side and follow the instructions in the screen. Hope this makes sense...its hard to explain. | M S Wilson | 2023-02-09 |
| Can you this be used with multiple cameras ? | 2023-06-05 | Yes you add another camera on the app as you name each camera | Shannon | 2023-06-05 |
| Can you this be used with multiple cameras ? | 2023-06-05 | All I know is that it has an app that allows your mobile phone to be used, I dont know if it will send to other cameras ....unless they have a Bluetooth ? sorry wasnt much help | ACB | 2023-06-05 |
| Can you this be used with multiple cameras ? | 2023-06-05 | Hi friends, Thank you so much for choosing BOIFUN. Sorry to say that thie model can't connect with multiple cameras. But we will develop other models which can used with multiple cameras in the future. If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, Boifun Life-UK | Boifun Life-UK | 2023-06-08 |
| Can you buy a separate camera to have multiple in the house? | 2023-05-24 | Yes | Shannon | 2023-06-05 |
| Is it dual voltage? | 2023-06-11 | Hi friends, Thank you so much for choosing BOIFUN. We support the use of 100-240V household circuit connection. If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, Boifun Life-UK | Boifun Life-UK | 2023-06-15 |
| Monitor keeps turning off/going black after a few minutes. Does anyone know how to keep it on so you can continue to watch baby please? | 2023-04-20 | Yes you need to alter the settings. You can alter this via the ‘sleep mode’ setting - select ‘ordinary’ rather than power save option. Also use the ‘smart care’ option and change the detection settings, so they are more sensitive. | Shannon | 2023-05-05 |
| Does anyone know what the symbol is that looks like a flashing red alarm with a sound symbol in the middle? | 2023-02-02 | I assume it means low signal. | A Macgregor Wilson | 2023-02-03 |
| Does anyone know what the symbol is that looks like a flashing red alarm with a sound symbol in the middle? | 2023-02-02 | Sounds like you’re describing the mute symbol (you shouldn’t be hearing any sound through the monitor if I’ve presumed correctly). In which case press menu then up and it’ll inc volume through the monitor | Paul Tucker | 2023-02-03 |
| Is the connection reliable? I want to see my baby from work (20miles away) | 2023-04-27 | There is a 1-2 second lag. I wouldn’t by this camera again. | Lauren Nesbitt | 2023-05-03 |
| Is the connection reliable? I want to see my baby from work (20miles away) | 2023-04-27 | Hi friends, Thank you so much for choosing BOIFUN. The connection is reliable, this baby montior can connect to your phone App through Wi-Fi, yu can see you baby anywhere through the smartphone. If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, Boifun Life-UK | Boifun Life-UK | 2023-05-11 |
| Is this a radio or Wi-Fi monitor? Or is it both? | 2023-05-05 | Hi friends, Thank you so much for choosing BOIFUN. This wifi baby monitor camera can connect both phone (through Wi-Fi) and display (through radio). If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, Boifun Life-UK | Boifun Life-UK | 2023-05-11 |
| Can footage from the camera be stored in the cloud via the app? And will it record every time a parent walks past or can we control recordings? | 2023-05-23 | Cloud storage is free for 7 days but then you pay a subscription fee. Otherwise you can add an SD card to store data. You have settings on the app / camera to alter the motion/sound and cry detection. However, if you have motion alarm turned on, it will always activate and record upon any movement and a photo/screen shot image will be taken upon each detection/notification as well. | Shannon | 2023-05-23 |
| Can footage from the camera be stored in the cloud via the app? And will it record every time a parent walks past or can we control recordings? | 2023-05-23 | Sorry no idea bought only for live viewing | ACB | 2023-05-24 |
| Red speaker keeps flashing, what does it mean | 2023-01-24 | I assume low signal | A Macgregor Wilson | 2023-02-03 |
| Go to bed and next day no signal on monitor? Any ideas why???? | 2023-02-15 | You’ve moved out of range or it’s getting interference from 1 of many other transmitting devices in your home. Is the aerial up? | Paul Tucker | 2023-04-07 |
| How many years is the warranty on this please? | 2023-05-05 | 3 years! Great start for the most important first stages! | Shannon | 2023-05-05 |
| How many years is the warranty on this please? | 2023-05-05 | Hi friends, Thank you so much for choosing BOIFUN. The warranty is 3 years. If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, Boifun Life-UK | Boifun Life-UK | 2023-05-11 |
| How do I stop it swapping from day to night mode, as it clicks everytime it does this | 2023-03-24 | Mine does the same....sooooo annoying. | M S Wilson | 2023-03-24 |
| Can the camera be mounted on the wall? | 2023-02-16 | Yes it can! | Jlvrock | 2023-02-16 |
| Is there a flexible baby monitor holder for the baby camera and where can I order it? | 2023-04-11 | We ordered this one - Flexi Twist Pro | Universal Baby... https://www.amazon.co.uk/dp/B09ML67Z5P?ref=ppx_pop_mob_ap_share | Shelley | 2023-04-11 |
| Is there a flexible baby monitor holder for the baby camera and where can I order it? | 2023-04-11 | BOIFUN has our official flexible stand for all baby monitor models-- https://www.amazon.co.uk/dp/B0BMFVLKRC | Boifun Life-UK | 2023-04-12 |
| How to connect the baby monitor screen to the baby's camera? | 2023-01-11 | It's very easy, press the reset buttom until hear a sound; Then you will hear a second sound after 5-10 seconds; Long press the pairing button to start pairing. When the paring finish, there will be a sound. | DC3138 | 2023-01-11 |
| How to connect the baby monitor screen to the baby's camera? | 2023-01-11 | Video could not be loaded | Boifun Life-UK | 2023-01-12 |
| How to set phone alarm alerts in the Android system? | 2023-01-11 | Turn on the notification permission of CloudEdge app in the phone settings, and then get in to the CloudEdge app open the notifications, turn on the motion detection. | Amazon Customer | 2023-01-11 |
| How to set phone alarm alerts in the Android system? | 2023-01-11 | Video could not be loaded | Boifun Life-UK | 2023-01-12 |
| How to turn off night vision? | 2023-03-25 | You need to download the app and you can turn off the night vision from the app. | Andreea | 2023-04-16 |
| Can the camera be screwed onto a mount arm? | 2023-03-03 | It comes with a bracket for wall mounting, the type with 2 slots around a circular bracket that you lock into place with a quarter turn | Paul Tucker | 2023-04-07 |
| What type of sd card do I need? Is it a normal one or a micro sd card that I’ll need? | 2023-05-03 | Micro sd | Adaly | 2023-05-03 |
| What type of sd card do I need? Is it a normal one or a micro sd card that I’ll need? | 2023-05-03 | I haven’t put an sd card in it at all. Unless your looking to record but I didn’t need it for that. | Lauren Nesbitt | 2023-05-03 |
| What type of sd card do I need? Is it a normal one or a micro sd card that I’ll need? | 2023-05-03 | Hi friends, Thank you so much for choosing BOIFUN. Just need a micro SD card. If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, Boifun Life-UK | Boifun Life-UK | 2023-05-11 |
| Does the camera need to always be plugged in? | 2023-04-16 | Camera yes monitor no | elizabeth henry | 2023-04-16 |
| Does the camera need to always be plugged in? | 2023-04-16 | Yes | Shaniece | 2023-04-16 |
| Does the camera need to always be plugged in? | 2023-04-16 | Yes | Paul Tucker | 2023-04-16 |
| Does the camera need to always be plugged in? | 2023-04-16 | Camera needs to be always plug in. The monitor you can take it with you around and it's stays quite long without being charged. | Andreea | 2023-04-16 |
| Does the camera need to always be plugged in? | 2023-04-16 | I wasn't able to use mine because of our Internet but from trying to I would say no. That was one reason for buying it so I could carry it around. I don't stay in one room so it would have been ideal. Also wanted to use it yo keep an eye on my cat! | Debra | 2023-04-17 |
| Is there a way to keep the monitor screen on constantly? | 2023-01-18 | Hi friends, Thank you so much for choosing BOIFUN. Select "settings", choose "Sleep Mode", then choose "off", the sleep mode will be closed and the monitor screen will be on constantly. If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, | Boifun Life-UK | 2023-01-19 |
| How to set a phone alarm alert in the iOS system? | 2023-01-11 | Hi, let me tell you. Open the notification permission of CloudEdge app in the phone settings. Then, come into the CloudEdge app open the notifications, and open the motion detection. | jen | 2023-01-11 |
| How to set a phone alarm alert in the iOS system? | 2023-01-11 | Video could not be loaded | Boifun Life-UK | 2023-01-12 |
| Hi I have opened this today and in the manual it says press reset for 5 seconds but my camera will not turn on. What am I doing wrong? | 2023-05-05 | Hi friends, Thank you so much for choosing BOIFUN. Here's the video for how to connect the monitor to the phone, you can follow the steps of this video: https://www.amazon.co.uk/vdp/1c0ec4bc263b41ac958e3229cbbc1210 If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, Boifun Life-UK | Boifun Life-UK | 2023-05-11 |
| How do you turn the camera off when not in use? | 2023-05-15 | Turn it off at the mains / switch (plug) and when you turn it back on, the camera automatically connects to the monitor and phone app. | Shannon | 2023-05-15 |
| How do you turn the camera off when not in use? | 2023-05-15 | Can just switch it off at the wall. Maybe there’s a more sophisticated way to do it but I tend to switch it off when I’m taking the little one out of the nursery. The monitor can be switched off with a long press of the power button. | Laura | 2023-05-15 |
| How do you turn the camera off when not in use? | 2023-05-15 | The easiest way is to simply unplug the mains adaptor from the wall socket. The camera is then off completely. That's what I do. When I plug in again the camera boots up very quickly and the red indicator light changes from steady always on to flagging red for a few seconds. Then the light goes to stay blue always on and the camera is operation. It can be moved up and down and sideways from the smart phone sized monitor or through the phone app which can connect in from basically anywhere in the world where your smart phone can connect to the internet with 4G or 5G as available.A great camera with good definition in colour by day and monochrom e in the dark. | m | 2023-05-16 |
| How do you turn the camera off when not in use? | 2023-05-15 | Same problem................it doesn't. rather annoying | ACB | 2023-05-16 |
| Has anyone found a stand or a clip that fits this monitor? | 2023-01-10 | Hey! I use the flexi twist pro (from Amazon) and it fits fine. | Shelley | 2023-01-11 |
| Is there a screw in the bottom that makes it compatible with a screw in camera mount. This question has been asked a few time but no direct answer. | 2023-04-11 | It has a female thread for a mount. As to what size it is I'm not sure. There's also a plastic clip you can screw to a wall for example to attach the camera to | D. L. JOHNSON | 2023-04-11 |
| Is there a screw in the bottom that makes it compatible with a screw in camera mount. This question has been asked a few time but no direct answer. | 2023-04-11 | Hi friends, Thank you so much for choosing BOIFUN. It have the screw hold, and the baby monitor will comes with 3 x Screws & Screw Hats. If you have any other questions, please feel free to contact us at ❤admin@boifun.net❤. Thanks. Best Regards, | Boifun Life-UK | 2023-04-12 |
| Does this camera lag quite a lot or have I a faulty camera? | 2023-03-14 | Mine is about 1/2 seconds | M S Wilson | 2023-03-14 |
| Does this camera lag quite a lot or have I a faulty camera? | 2023-03-14 | There shouldn’t be any lag, sounds like a reception problem. Is it the same using the app as well as the monitor? | Paul Tucker | 2023-03-14 |
| Does this camera lag quite a lot or have I a faulty camera? | 2023-03-14 | I suppose it depends on your Internet speed. I have 200Mbs and there was around a 5 second delay in the footage. I ended up sending it back due to personal preference, but it was working fine. | Andy | 2023-03-15 |