| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the power output of the solar panel in watts? | 2023-04-28 | It only builds up power by solar means and rhe wattage is not mentioned. | Christine Crawford | 2023-04-30 |
| Question what sim card do i need to get if the camera is in india goa | 2023-05-04 | You will need an appropriate SIM Card for the local communications providers (you'll need to check coverage locally). It uses a Nano SIM. How much data you need to buy will depend on how busy it is - we use a 3 GB per month plan which is fine for circa 5 alerts a day. If you continually check online live, you'll burn data but checking the cloud recordings doesn't use much. Hope this helps. | Dawn | 2023-05-04 |
| Question what sim card do i need to get if the camera is in india goa | 2023-05-04 | Hello. We did not test the SIM cards in India, but you may use the Jio, Vodafone, MTNL, and BSNL SIM cards for a try. | ReolinkEU | 2023-05-06 |
| Can this be run on a 12v leisure battery at all ty | 2023-02-18 | No, shouldn’t think so. There is an integrated battery which can be charged using mains power via the supplied cable or connect the solar panel to keep it charged. | shopper | 2023-02-18 |
| Can this be run on a 12v leisure battery at all ty | 2023-02-18 | Hello. Please note that the battery for this security camera is not removable. If your battery can provide DC5V 2A power, you can charge the camera on it. However, it is not recommended to continue charging the camera via the adapter/battery bank to protect the battery. You can continue to connect the camera to the solar panel. | ReolinkEU | 2023-02-22 |
| Sim card failure - sim card data not working, tried 2 sim cards, just no connection at all, sim card not at fault??? | 2023-06-11 | Try it a few times mine failed first time make sure Ariel is connected is all I can know sorry | Mark Heminsley | 2023-06-11 |
| Sim card failure - sim card data not working, tried 2 sim cards, just no connection at all, sim card not at fault??? | 2023-06-11 | Have you tried the reset button? We had the same issue but worked once we reset the camera | james4543 | 2023-06-11 |
| Sim card failure - sim card data not working, tried 2 sim cards, just no connection at all, sim card not at fault??? | 2023-06-11 | Your cable has broken inside. Just like mine has. Useless reolink are too with helping | Scott | 2023-06-11 |
| Sim card failure - sim card data not working, tried 2 sim cards, just no connection at all, sim card not at fault??? | 2023-06-11 | Hi make sure the sim cards are suitable for cctv cameras I use Vodafone smart sims which are only £4 a month each sim,and have 7 going at all times.These sims are now not easy to get for some reason which is a shame ive just paid £30 on line for one but once going registered are really good.Mostly any problems with cameras are to do with the sim not getting signal etc...or not set up for cctv cameras. | Semi retired carp man. | 2023-06-11 |
| Sim card failure - sim card data not working, tried 2 sim cards, just no connection at all, sim card not at fault??? | 2023-06-11 | Hello， would you mind trying these brands' suppliers: O2, EE, JT, and Vodafone? And please make sure the plan for the SIM card is activated and available on the phone. If there is any problem with the product, please contact us by Amazon message for further assistance. | ReolinkEU | 2023-06-12 |
| can i charge the camera via usb and dies it come with a sim card. | 2022-12-27 | Comes with usb lead/charger so you can keep it charged without the solar panel if you wish. No SIM card you need to get one | Dim Wit | 2022-12-27 |
| can i charge the camera via usb and dies it come with a sim card. | 2022-12-27 | Yes you can plug it in to charge it mine didn't come with a sim | Pat Ormond | 2022-12-27 |
| can i charge the camera via usb and dies it come with a sim card. | 2022-12-27 | Yes you can charge it with a USB and a power pack or on the mains. It didn’t come with a sim but you can order a smart Sim for £4-5 per month. | smee0703 | 2022-12-27 |
| can i charge the camera via usb and dies it come with a sim card. | 2022-12-27 | Yes, you can charge via USB. No, it does not come with a SIM card, you will need to buy your own. | Steve | 2022-12-27 |
| can i charge the camera via usb and dies it come with a sim card. | 2022-12-27 | It comes with USB charger but you need to buy SIM card separately. I found best way for me with EE was to buy the cheapest sim possible and bolt onto my existing sim package and share the data from my main sim. | William | 2022-12-27 |
| can i charge the camera via usb and dies it come with a sim card. | 2022-12-27 | Hi I charged my mine with my mobile phone charger, and no it doesn't come with a sim card, I got that from Vodafone at £19 a month with unlimited data, its a normal phone sim it was the cheapest option for me. | donna thomas | 2022-12-27 |
| can i charge the camera via usb and dies it come with a sim card. | 2022-12-27 | Yes, I use a usb powerbank coupled with the solar panel (particularly for the winter when there isn’t enough sun!!!). No, you have to purchase the SIM card separately. | CandyS | 2022-12-27 |
| I have been using this camera via sim card, however now I have a wifi signal avail and would like to know if can connect to wifi instead of sim card ? | 2023-01-21 | Shouldn’t think so. It is set up to work with a SIM card so has no way of converting to Wi-Fi | shopper | 2023-01-21 |
| I have been using this camera via sim card, however now I have a wifi signal avail and would like to know if can connect to wifi instead of sim card ? | 2023-01-21 | No, wifi cannot be connected to this camera. | Steve | 2023-01-22 |
| I have been using this camera via sim card, however now I have a wifi signal avail and would like to know if can connect to wifi instead of sim card ? | 2023-01-21 | Hello. I'm sorry this is not possible. This camera is a battery 4G camera that can only connect to the network via SIM card, if you want the camera to connect to WiFi, you can choose our WiFi power camera. | ReolinkEU | 2023-01-27 |
| Hi i need a 2 camera. Do i need q separate sim card for both of them or i can use both camera with 1 sim card ? And how much is for subscription? | 2023-04-25 | x2 sims one each buy 1 try first some work better than others in brand etc once happy buy another but run one first so all aspects covered by that sim... ifnot try another brand | peter p gul | 2023-04-25 |
| Hi i need a 2 camera. Do i need q separate sim card for both of them or i can use both camera with 1 sim card ? And how much is for subscription? | 2023-04-25 | Hi You will need 2 sim cards , i use a £8 a mnth sim card from Giffgaff in mine | Tay | 2023-04-25 |
| Hi i need a 2 camera. Do i need q separate sim card for both of them or i can use both camera with 1 sim card ? And how much is for subscription? | 2023-04-25 | 1 SIM card per camera. Cost depends on the supplier and how many GB you require. | shopper | 2023-04-25 |
| Hi i need a 2 camera. Do i need q separate sim card for both of them or i can use both camera with 1 sim card ? And how much is for subscription? | 2023-04-25 | Yes, you need a sim card for each camera. I use a pay as you go SIM card - works out about £5 per month for each camera | Amazon Customer | 2023-04-25 |
| Hi i need a 2 camera. Do i need q separate sim card for both of them or i can use both camera with 1 sim card ? And how much is for subscription? | 2023-04-25 | You need a dim card for each and our monthly Smarty contract is only £10 per month which offers great coverage for us. I hope that helps Phil | Phil S | 2023-04-26 |
| Hi i need a 2 camera. Do i need q separate sim card for both of them or i can use both camera with 1 sim card ? And how much is for subscription? | 2023-04-25 | Hi, each camera is a separate device and each camera requires a separate SIM card to use. As for the 7-day free video storage on Reolink Cloud service, you may have to subscribe via the Reolink website. For more information, please contact us by Amazon message. | ReolinkEU | 2023-04-26 |
| Can it be used without the mount attachment I.e. sat on a ledge? Many thanks | 2023-05-02 | I don’t think it can really , I am pleased with the camera on the whole. Just had to charge twice through the winter on mains , not surprised though as so many dark grey day over last winter | "sally Jeffery | 2023-05-02 |
| Can it be used without the mount attachment I.e. sat on a ledge? Many thanks | 2023-05-02 | Hi, if you want to put the camera to the ledge, you may make something to hold the camera since without the mount, the camera won't be fixed. If there is any problem with the product, please contact us by Amazon message. | ReolinkEU | 2023-05-04 |
| Has anyone recently managed to buy a sim card for one of these? Ideally from Vodafone? Please send a link, can’t find one anywhere | 2022-12-18 | Bought mine from amazon | Josiejo | 2022-12-25 |
| Can you add another device to it, without paying another monthly fee for the sim | 2023-05-05 | Hello. Each 3G/4G LTE Security camera needs to be inserted a sim card separately, and a sim card cannot be shared when using several cameras at the same time. | ReolinkEU | 2023-05-07 |
| Hello , can this camera work on the 4g/3g mobile networks in the gambia west africa and how many hours of timelapse can you record? thanks | 2023-03-28 | Hello. Yes, this security outdoor camera can work with Gambia with the sim card from Africell or Qcell. You can set up the duration of time-lapse from 1 minute to 830 days, however, how long can it record may depend on the sd card you use and the monitoring environment. | ReolinkEU | 2023-03-29 |
| Can this unit run an extra camera - run an additional camera | 2023-02-11 | Hello. You can add multiple security cameras to the Reolink App. Just so you know, only one camera can be powered by one solar panel. If I misunderstood your meaning, please get in touch with us and tell me more details by clicking this link:https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-02-15 |
| Can the batteries be changed in this camera or is it a sealed unit? | 2023-02-05 | Sealed - cannot be changed. | Steve | 2023-02-05 |
| Can the batteries be changed in this camera or is it a sealed unit? | 2023-02-05 | As far as I can see a sealed unit. I have not tried changing them, bit it is a water resistant unit as used outside so assume difficult to get inside. | Ru | 2023-02-05 |
| Can the batteries be changed in this camera or is it a sealed unit? | 2023-02-05 | The batteries are integral to the unit but it they can be charged by taking down and charging in the same way as during set up. Cable is supplied - simple task. In summer the solar panel is all that’s needed. | shopper | 2023-02-05 |
| different countries sim card would it work? | 2023-03-26 | I didn't use it, but surely it will work if the sim data available. Best is that before using the sim card in this camera, please make sure your sim card is activated and data is working. You can check this on mobile before inserting sim into camera. | Zafar Iqbal | 2023-03-26 |
| different countries sim card would it work? | 2023-03-26 | Hello. This security outdoor camera can work in different countries such as German,xa0England,xa0and Italy. However, you may need to use the local network sim card if work in different countries. For example, if you use this camera in the UK, the sim card from O2, EE, Vodafone (Prepaid SIM card ONLY), and JT is recommended. and can't work with the sim card from other areas. | ReolinkEU | 2023-03-27 |
| How long is the cable from camera to solar panel | 2023-02-10 | Hello. The cable length of Reolink Solar Panelxa0is 4 meters. If it is not long enough in your case, you may consider purchasing our Solar Panel extension cable (4.5 meters/15 feet). You can use up to 2 extension cables for Reolink Solar Panel so that the total distance of the extension cable can reach up to 13 meters (43 feet). See the link: https://www.amazon.co.uk/dp/B095KK4L57 | ReolinkEU | 2023-02-13 |
| Can this unit record time lapse at the same time still monitor normal or live cctv? | 2023-02-25 | Yes | Ian B. | 2023-02-25 |
| Can this unit record time lapse at the same time still monitor normal or live cctv? | 2023-02-25 | Hello. Yes, the time-lapse, living video stream via Reolink software and recording to an sd card are independent functions and can operate together. | ReolinkEU | 2023-02-28 |
| Hi i live in uk but want to instal camera in goa india and view images in uk do i need sim card from uk or india | 2023-05-07 | Indian SIM card | Ajaz | 2023-05-07 |
| Hi i live in uk but want to instal camera in goa india and view images in uk do i need sim card from uk or india | 2023-05-07 | Hello. It is recommended to use an Indian SIM card if you are using it in India. And you may use the Jio, Vodafone, MTNL, and BSNL SIM cards for a try. | ReolinkEU | 2023-05-09 |
| Any recommendation for a french sim card? | 2023-03-18 | I have used Smarty SIM cards in both my cameras and they have been excellent I know they operate in France so well worth a look | Phil S | 2023-03-18 |
| Any recommendation for a french sim card? | 2023-03-18 | Hello. You can choose the SIM card from the carrier Orange, SFR, Bouygues Telecom in France. | ReolinkEU | 2023-03-20 |
| Any recommendation for a french sim card? | 2023-03-18 | Shouldn't be any different, a data card is a data card? | COOL DAYS | 2023-03-27 |
| If I place this in a horses stable, am I able to omit the horse from being a trigger for the movement detector, but anything/anyone else gets alerted. | 2023-03-15 | It does say you can eliminate objects but I’ve tried to stop sheep doing false alarms and cats but it still goes off occasionally but not all the time. | Jason | 2023-03-15 |
| If I place this in a horses stable, am I able to omit the horse from being a trigger for the movement detector, but anything/anyone else gets alerted. | 2023-03-15 | I would suspect that due to the size of a horse and the confines of a stable you will struggle to omit the horse setting off the camera. If the camera is outside the stable pointing at the door you will be able to omit the top half of the door in case the horse pokes its head out and the camera would then get triggered if anyone comes near the stable. | Will tams | 2023-03-15 |
| If I place this in a horses stable, am I able to omit the horse from being a trigger for the movement detector, but anything/anyone else gets alerted. | 2023-03-15 | Hello. Yes, you can enable the detection type to the person only to make this security outdoor camera detect the person only. Feel free to contact us via Amazon message if you need further assistance | ReolinkEU | 2023-03-17 |
| Can a normal vodafone sim be used(i.e montly fee or data only?) or does it have to be a payg sim? | 2022-12-28 | I use a sim card from my service provider EE which is on a 24 month contract, and costs me eight pounds per month. | Michael Rowlands | 2022-12-28 |
| Can a normal vodafone sim be used(i.e montly fee or data only?) or does it have to be a payg sim? | 2022-12-28 | I think any cellular SIM will work. I have a data contract with my carrier for monthly charge. You need at least 2GB of data per month with your contract, I have 15GB but that was the 'smallest' contract they offered. | Yachtmate | 2022-12-28 |
| Can a normal vodafone sim be used(i.e montly fee or data only?) or does it have to be a payg sim? | 2022-12-28 | i dont know for sure, but the issues seem to be what payg you use, i think a strong chance that any phone type sim would work as when you contact the camera you can speak through the connection (its like you are phoning it) so its more like a phone connection than anything else | Customer | 2022-12-28 |
| Can a normal vodafone sim be used(i.e montly fee or data only?) or does it have to be a payg sim? | 2022-12-28 | Hello. Yes, the normal Vodafone sim card can work. Please use the sim card with the data plan that can support Internet access. | ReolinkEU | 2022-12-30 |
| Can you disconnect solar panel and just use the rechargeable battery I am wanting this for my stable however where my stable is it would not work solo | 2023-01-11 | You'll be lucky to get a week out of it with it's built in battery, you can plug an external battery in like you'd use to charge a phone with, but once the camera is fully charged the external battery will power down, once the reo needs charging again you have to push the charge button on battery pack again. | RAY | 2023-01-11 |
| Can you disconnect solar panel and just use the rechargeable battery I am wanting this for my stable however where my stable is it would not work solo | 2023-01-11 | Not sure what you mean by ‘not work solo’. If you don’t need/can’t use a solar panel why pay for it. I have found that at this time of year, where our camera is placed, the solar panel does not keep it charged enough. We overcome this by taking a power bank with us and giving it an extra boost when needed. This is not necessary in summer as it stays on 100% charge. I imagine that you could use the camera without the solar panel but not certain as I have never tried this. | shopper | 2023-01-11 |
| Can you disconnect solar panel and just use the rechargeable battery I am wanting this for my stable however where my stable is it would not work solo | 2023-01-11 | Hello. Yes, this security outdoor camera, Reolink Go PT can charge by the 5V/2A USB power adapter as well. However, it is not recommended to continue charging the camera via the adapter to protect the battery. | ReolinkEU | 2023-01-12 |
| Does this camera take 5g | 2023-02-28 | Depends on the sim card used but yes, my sim card is 5g. | Steve | 2023-02-28 |
| Does this camera take 5g | 2023-02-28 | It takes 5g sim but will only work using 4g of the 5g . | Jason | 2023-02-28 |
| Does this camera take 5g | 2023-02-28 | Don't know but reolink have a website that should tell you or there's a great group on Facebook that will be able to confirm either way! Hope this helps | Amy | 2023-03-01 |
| Does this camera take 5g | 2023-02-28 | Hello. No, this security outdoor camera can only support a 3/4G cellular data network, and can't support a 5G sim card. If you use this camera in the UK, the sim card from the O2, EE, Vodafone (Prepaid SIM card ONLY), and JT are recommended. | ReolinkEU | 2023-03-02 |
| Can the camera track a person once detected, ie pan and tilt and follow there walk etc? | 2023-05-25 | No you have to follow them in live stream. | Jason | 2023-05-25 |
| Can the camera track a person once detected, ie pan and tilt and follow there walk etc? | 2023-05-25 | Hello. Sincerely sorry to tell you that this 4G security camera doesn't support auto-tracking. But you may consider our TrackMix LTE which supports this feature: https://www.amazon.co.uk/dp/B0BWRGYXMK | ReolinkEU | 2023-05-26 |
| Can the camera track a person once detected, ie pan and tilt and follow there walk etc? | 2023-05-25 | You have to move the camera manually via the app it doesn’t follow automatically. It only sees/records the sensor area you have set. | shopper | 2023-05-26 |
| Can the camera track a person once detected, ie pan and tilt and follow there walk etc? | 2023-05-25 | The camera does pan and tilt but it can only be done by someone who is viewing 'live' and takes the actions to follow the target. The camera does not follow the movement automatically. | Yachtmate | 2023-05-26 |
| Can the camera track a person once detected, ie pan and tilt and follow there walk etc? | 2023-05-25 | sadly no, it lacks certain tech, tracking and a location square on screen of alert, basically a means to show where a infringement as occurred to trigger alarm.. tracking AI is near standard on top cctv it would be a great addition to a good camera | peter p gul | 2023-05-26 |
| Can the camera track a person once detected, ie pan and tilt and follow there walk etc? | 2023-05-25 | You can tilt and scan I think . My son uses his to watch his horses and I know they are not. In one position. Hope that helps. | Christine Crawford | 2023-05-26 |
| I’ve just installed my camera and it is blurry due to rain. How can I overcome this please | 2022-12-25 | Wipe the camera or wait for the weather to dry it as it would on a car windscreen. Nature will always take control over technology, just go with the flow. Ice is worse than rain but as in nature it will go. Freezing fog is awful but as before it will go. Accept the elements! | shopper | 2022-12-25 |
| I’ve just installed my camera and it is blurry due to rain. How can I overcome this please | 2022-12-25 | Although “weather proof” it is advised to install cameras under a canopy. It’s like expecting to see clearly out of a car windscreen without the wipers on when it’s raining. | Bill | 2022-12-25 |
| I’ve just installed my camera and it is blurry due to rain. How can I overcome this please | 2022-12-25 | I'm not too sure, when it has happened to mine in the past I just used 2 leave it & usually after 24hrs it was fine | Josiejo | 2022-12-25 |
| I’ve just installed my camera and it is blurry due to rain. How can I overcome this please | 2022-12-25 | I have the same problem at times. You just need to alter the angle of the camera. This happens with most cameras regardless of what type. | James V. | 2022-12-25 |
| I’ve just installed my camera and it is blurry due to rain. How can I overcome this please | 2022-12-25 | Hello. Please make sure that the camera is installed upside down. If yes, please kindly contact us via Amazon message for a warranty. | ReolinkEU | 2022-12-28 |
| I’ve just installed my camera and it is blurry due to rain. How can I overcome this please | 2022-12-25 | Get some RainX which should help displace the water, I point mine away from weather when wet, and if does get wet I point it straight down for a bit and I find that helps clear it, I think the RainX helps with it clearing it when pointing down too - hope that helps! | Amazon Customer | 2023-01-27 |
| Can the solar panel be plugged in permanently as well as the mains cable? because of frequent long power cuts i need a way of covering all situations | 2023-01-03 | Have only ever used it on solar as camera is in an off grid position so no mains power available. As far as I am aware it is solar powered only, which is why we bought it. Battery can be mains power charged. | shopper | 2023-01-03 |
| Can the solar panel be plugged in permanently as well as the mains cable? because of frequent long power cuts i need a way of covering all situations | 2023-01-03 | We have the solar panel connected all the time but you can't connect to mains at yhe same time as only one charging port | Pat Ormond | 2023-01-04 |
| Can the solar panel be plugged in permanently as well as the mains cable? because of frequent long power cuts i need a way of covering all situations | 2023-01-03 | Hello. Yes, the solar panel can keep connecting to the camera to have a continuous power supply. However, it is not recommended to continue charging the camera via the adapter to protect the battery. | ReolinkEU | 2023-01-05 |
| Does the alexa work on this please? | 2023-01-12 | Hello. Yes, this security outdoor camera can work with Alexa to stream living video stream. | ReolinkEU | 2023-01-16 |
| Kuwait sim card would it work? | 2023-03-26 | I live in UK but they are cheap enough to try I used 2 the second being better performance | peter p gul | 2023-03-26 |
| Kuwait sim card would it work? | 2023-03-26 | Its working with the sim card any sim card which have a data plan. 10 to 15GB data enough for 1 month use. | Zafar Iqbal | 2023-03-26 |
| Kuwait sim card would it work? | 2023-03-26 | Hello. Yes, this security outdoor camera can work in Kuwait. And the sim card from Zain is recommended. | ReolinkEU | 2023-03-27 |
| Need to leave 12v leisure battery connected via volt reducer/usb and solar panel unplugged. will i damage system? | 2023-03-28 | Hello. Please note that this security camera needs to be powered by the DC 5V 2A USB adapter, the 12V adapter might damage the battery. And it is not recommended to continue charging the camera via the adapter to protect the battery. Please unplug the adapter after the battery is fully charged. | ReolinkEU | 2023-03-29 |
| Camera has stopped charging? How do we contact someone to discuss a repair or replacement? | 2023-01-06 | Get in touch with Reolink for advice. They have a website and FAQs. | shopper | 2023-01-11 |
| How to link the camera to my Alexa | 2023-01-12 | Hello, here are the steps to connect the Alexa: Step 1. Launch the Reolink App and log in your Reolink account, and then you will find the Smart Home option. Step 2. Enable the device you want to add to Amazon Alexa in the Smart Home page. Step 3. Launch the Amazon Alexa APP, sign in your account and then tap on ""Devices"" in the bottom right corner. Step 4. Select ""Your Smart Home Skills"" and tap ""Enable Smart Home Skills"". Please click the ""Search"" icon at the top right corner and search Reolink Smart Home. Step 5. Tap ""Enable to Use"", type in your Reolink account, and then click ""Log in"". After logging in successfully, the App will remind that ""Reolink Smart Home has been successfully linked"". Tap ""Done"" to go to the next step Step 6. Tap on ""Discover Devices"" or use voice command ""Alexa, discover devices"". Alexa will scan and show the devices bound to your Reolink account. Step 7. Tap on “Set up Device”, you can choose a Group for the camera or you can SKIP this step. Tap on “Continue” to finish the setup. Step 8. Done! Now you've added the Reolink camera to Amazon Alexa successfully. To test your camera, launch the Echo dot and Echo Show, say “Alexa, show [name of the camera]"" to view the live stream and say ""Alexa, stop [name of the camera]"" to stop the live stream. | ReolinkEU | 2023-01-16 |
| Can I buy a Replacement antenna as it has snapped off? | 2023-06-08 | go on the app you use to control your canara, find help at telling I am sure they will do the best by upu to help solve your issue... if you buy third party you need to know the size connector of the aries and this should be invtevhnical info either on the app or you may gave to use the group forums to assist | peter p gul | 2023-06-08 |
| Can I buy a Replacement antenna as it has snapped off? | 2023-06-08 | Hello. We'd like to offer help. Please kindly enter this link and click "Contact the seller": https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-06-09 |