| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can i add additional remote pir sensors to trigger the camera | 2023-04-02 | Nope | andy | 2023-04-02 |
| Can i add additional remote pir sensors to trigger the camera | 2023-04-02 | No that's not possible | Amazon Customer | 2023-04-02 |
| Is this camera working in cold weather (for example -10°C) | 2023-05-09 | Don't know as I had to send mine back due to wifi connectivity issues | Christopher F Berry | 2023-05-09 |
| Is this camera working in cold weather (for example -10°C) | 2023-05-09 | The lowest temperature we have had since it was installed was -5 and it worked fine | Paul Cox | 2023-05-09 |
| Is this camera working in cold weather (for example -10°C) | 2023-05-09 | All fine my end in winter Now I brought 2 of these and had this problem. If they don’t charge, don’t worry check the wires are in, if that fails like for me, go onto the app, click settings on the cameras, hit battery, and they’ll start charging, don’t know if this was a bug, but me and my friend had this issue, so don’t do a return till you do this if you get some. I did a return then cancelled .. but solar panel for me charges even in daylight with no sun, so there great to be honest, over winter they’ve been fantastic | William | 2023-05-09 |
| Is this camera working in cold weather (for example -10°C) | 2023-05-09 | Hi, its been working fine during the winter. Not sure if it was that cold but was definitely below 0. Then only 1 thing is that solar panel is not really charging so i would advise to get usb cable to install for permanent | Piotr Milosz | 2023-05-09 |
| Is this camera working in cold weather (for example -10°C) | 2023-05-09 | Can't help with the initial question as mine is in Jamaica. But I will say the image quality is rather poor.. | Amazon Customer | 2023-05-09 |
| Is this camera working in cold weather (for example -10°C) | 2023-05-09 | As long as there is sunlight don’t see why not | mick turton | 2023-05-09 |
| Is this camera working in cold weather (for example -10°C) | 2023-05-09 | As far as we we had last September went through winter ok no problems | Mrs A | 2023-05-09 |
| Is it possible to stop the light turning on during motion detection recordings at night? So the camera would just record in dark mode. | 2023-05-18 | No , Light comes on automatically when detects motion , but it gets people's attention so they keep walking , you can turn it off on the app but will come back one once it detects something else . Awesome camera I've got two . | Jayne | 2023-05-18 |
| Is it possible to stop the light turning on during motion detection recordings at night? So the camera would just record in dark mode. | 2023-05-18 | Yes when you download the app and set it up you can change this setting | barny | 2023-05-18 |
| Is it possible to stop the light turning on during motion detection recordings at night? So the camera would just record in dark mode. | 2023-05-18 | Yes you can. You can customise it. You find it in the settings. Also you can set up if you wish the camera to ignore pets. This camera is amazing, i have 2 and planning to get more. Very good product | annalisa… | 2023-05-18 |
| Is it possible to stop the light turning on during motion detection recordings at night? So the camera would just record in dark mode. | 2023-05-18 | If the light didn’t come you would be not be able to see who is around | Mrs A | 2023-05-18 |
| can you change network settings (ie change network and password without disconnecting camera?) | 2023-01-31 | Hi, if you want to change the network settings you need to disconnecting camera and then set up the camera. If you need any helps please feel free to contact me. Thanks. | ANRAN UK Direct Store | 2023-02-01 |
| i bought oneto go dirext to my phone as i dont have a router my phone is a huawue 2019 is there any way to connect it without a router pleas | 2023-01-27 | It has to be connected to WiFi but the camera stops charging after a while due to faulty charging port which is a common problem best of sending it back and getting a proper cctv | andy | 2023-01-27 |
| i bought oneto go dirext to my phone as i dont have a router my phone is a huawue 2019 is there any way to connect it without a router pleas | 2023-01-27 | If you have hotspot on your phone try that | Richard W. | 2023-01-28 |
| i bought oneto go dirext to my phone as i dont have a router my phone is a huawue 2019 is there any way to connect it without a router pleas | 2023-01-27 | Hi, the camera can also connect to a phone hotspot but you need to put a phone near the camera to provide a WiFi signal for the camera. | ANRAN UK Direct Store | 2023-01-29 |
| Is it possible to know the current percentage charge while the camera is charging through the solar panel | 2023-02-26 | Yes, The app shows the battery level much like a mobile phone battery | I'm A Man | 2023-02-26 |
| Is it possible to know the current percentage charge while the camera is charging through the solar panel | 2023-02-26 | Yes it’s on the app when you view the camera it tells you how much charge it’s got left Hope this helps | Keith Buckley | 2023-02-26 |
| Is this camera good to use in small spaces? I want a camera to put in my ferret enclosure. | 2023-02-25 | I think it would be better for you to find something smaller. | Pops | 2023-02-26 |
| Can motion detection be turned off? | 2023-02-25 | Yes you can do it with your phone | Mrs A | 2023-02-26 |
| Can motion detection be turned off? | 2023-02-25 | It can yes | Steve | 2023-02-26 |
| Can motion detection be turned off? | 2023-02-25 | It is off as standard you have to turn it on but this can be done between set times if you want and you have the option to adjust the sensitivity and area of the motion detection | barny | 2023-02-26 |
| This camera can not be switched on by the app? Only by motion detection? | 2023-01-30 | You can turn on the camera via the APP. | ANRAN UK Direct Store | 2023-01-30 |
| This camera can not be switched on by the app? Only by motion detection? | 2023-01-30 | Good camera very clear photo | Mrs A | 2023-01-30 |
| This camera can not be switched on by the app? Only by motion detection? | 2023-01-30 | You can access it live from the app to see, talk and record as well. | Qutachi | 2023-01-30 |
| This camera can not be switched on by the app? Only by motion detection? | 2023-01-30 | It can be set to permanent record on the app but will use lots of storage and battery power. If you want a camera that permanently records then a mains powered one with an nvr or dvr would be better | barny | 2023-01-30 |
| This camera can not be switched on by the app? Only by motion detection? | 2023-01-30 | You can switch on the camera, monitor the current view. Using the 'Cloud Edge' app. Simply open the app and click on the device you wish to monitor. It will take a short while to establish the connection then you should be presented with the current camera view | P Cole | 2023-02-01 |
| how do I connect it to my WiFi | 2023-03-05 | Go to settings in camera and put your password in | Hollowlegs | 2023-03-05 |
| how do I connect it to my WiFi | 2023-03-05 | Read the instructions, it's sasy | Hopes | 2023-03-05 |
| how do I connect it to my WiFi | 2023-03-05 | Download the app to your phone or tablet first then select add new device-battery camera and follow the on screen instructions choose your WiFi put in password use the camera to scan the qr code that comes up on you screen and bingo. Believe me if I can manage it anyone can | barny | 2023-03-05 |
| how do I connect it to my WiFi | 2023-03-05 | Connect to WiFi through the app , easiest camera I've set up . | Jayne | 2023-03-06 |
| how do I connect it to my WiFi | 2023-03-05 | Follow your instructions booklet | Mrs A | 2023-03-06 |
| Apart from camera movement what are the best camera battery power saving settings | 2023-02-27 | Only thing I don’t use is the alarm | andy | 2023-02-27 |
| Apart from camera movement what are the best camera battery power saving settings | 2023-02-27 | You don't need special settings because if you get a little sun once every few days, the battery will never run out. | Miroslaw | 2023-02-27 |
| please explain how i can ger this to a hauwai 2019 mobile phone i dont have a router ive tried but says not compatable any help appreciated thank | 2023-01-27 | The camera requires a WiFi router to work, or you use a mobile phone hotspot to connect to the camera and you need to leave a mobile phone near the camera to provide WiFi for the camera. | ANRAN UK Direct Store | 2023-01-29 |
| What do I do if the app says the battery has only 20% charge but when I took it down to charge it it’s fully charged? | 2023-06-10 | Now it's Summer here in the UK , my battery quantity is in the 90's due to the charge from the solar panel | highspeedgaz | 2023-06-10 |