| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can you connect a remote nvr to this camera (via rtsp/onvif) without needing to open ports in the router the camera's connected to the internet with? | 2023-06-07 | Hi, I looked into this myself, but it seems the low power battery operated cameras in their range don't support streaming to a NVR, which makes sense I guess as the battery drain would be too great. | MR R J TREE | 2023-06-08 |
| Can you connect a remote nvr to this camera (via rtsp/onvif) without needing to open ports in the router the camera's connected to the internet with? | 2023-06-07 | I do not believe so, as I do not view this camera via a NVR. When I log into my system, I am actually watching footage from the memory card of the camera. And when I go back to my NVR, it does not show this camera being attached to the NVR. So, my set up does not allow it, or does not show it, but I don’t know if it is something that can be set up. I hope this helps. | nigel smith | 2023-06-08 |
| Can you connect a remote nvr to this camera (via rtsp/onvif) without needing to open ports in the router the camera's connected to the internet with? | 2023-06-07 | Hello. This battery-powered security camera does not support the onvif protocol, nor does it work with a remote NVR. You may connect the camera to the router's wifi for use. For more details, please enter this link and reply 'Contact the seller' for further assistance.https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-06-08 |
| Can you connect a remote nvr to this camera (via rtsp/onvif) without needing to open ports in the router the camera's connected to the internet with? | 2023-06-07 | It may be a good idea to contact Reolink direct Which Reolink Products Support CGI_RTSP_ONVIF Reolink Products Supporting CGI/RTSP/ONVIF Model CGI All Reolink cameras and NVRs except for battery-powered cameras, cameras in the NVR kits, E1 and Lumus RTSP All Reolink cameras and NVRs except for battery-powered cameras, cameras in the NVR kits, E1 and Lumus ONVIF WiFi cameras: E1 Outdoor, RLC-510WA, RLC-523WA, RLC-542WA, RLC-511WA, Doorbell WiFi, Trackmix WiFi PoE cameras: RLC-510A, RLC-520A, RLC-810A, RLC-820A, RLC-822A, RLC-811A, RLC-812A, RLC-823A, RLC-842A, RLC-1212A, RLC-1224A, RLC-833A, RLC-1010A, RLC-1020A, Doorbell PoE, Trackmix PoE Note: For RLN8-410-E, if connecting with 4k cameras, such as B800 & D800, they will only support RTSP stream in fluent mode instead of clear mode. There will be more cameras to support ONVIF soon. Please kindly wait for our information. | William Harkin | 2023-06-09 |
| Can this be set up to only come on at night? | 2022-09-02 | Hi Geoffrey The camera can be set to record on the days and times that you want. 1. Click on settings. 2. Click on camera recording. 3. Click on schedule. You'll now see the days of the week an times with blue bars. 1. Click on the appropriate day. 2. The whole day is already enabled. 3. Select the hours you want to disable. 4. Click disable. 4 You can either follow the same process or use the copy option. 5. Click the return arrow top left. 6 Save the changes. All done. Hope this helps. Ian | Ian Goodall | 2022-09-02 |
| Can this be set up to only come on at night? | 2022-09-02 | If you mean can it be switched on and off at certain times during the day there does not seem to be anything in the phone app that will do that. Notifications can be switched off for certain times though. | George595 | 2022-09-02 |
| Can this be set up to only come on at night? | 2022-09-02 | Yes, but haven't tried it myself | Stuart B. | 2022-09-02 |
| Can this be set up to only come on at night? | 2022-09-02 | Yes you can. Although I can't see why a security camera is not on 24/7/365. I've set the solar panel on a south facing wall and in the year we've had it's never stopped working and we are 53 degrees north. | Andy. Lancashire Lad | 2022-09-06 |
| Can this be set up to only come on at night? | 2022-09-02 | Hello, Yes, the spotlight canbe set up to come on when detecting a motion at night. | ReolinkEU | 2022-09-07 |
| How far away can this detect people or car movement ? | 2022-09-19 | I have found about 15ft. | D. B. Simpson | 2022-09-19 |
| How to connect this cam to the Virgin media hub 3.0 so i can put it on my pc and phone | 2023-04-11 | I don't use virgin. But I think the process of connecting the device to your phone via virgin/any network is explained in the instruction manual. If u follow it, u should be able to do it. | kekhei | 2023-04-11 |
| How to connect this cam to the Virgin media hub 3.0 so i can put it on my pc and phone | 2023-04-11 | Hello. Please note that this solar security camera can connect to the 2.4Ghz&5Ghz wifi. You can download the Reolink app on your phone and add the camera according to the instructions of the app. | ReolinkEU | 2023-04-12 |
| Do i need to use a memory card to play back alerts | 2022-09-02 | Yes, without a memory card you will only get notifications to watch live video rather than previous alerts. | Lee Holroyd | 2022-09-04 |
| Do i need to use a memory card to play back alerts | 2022-09-02 | Hello. Yes, you need to insert an SD card to the camera for recordings storage and playback. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, the format is FAT32. You can choose Micro SD cards up to 128GB for this 4MP wireless security camera. | ReolinkEU | 2022-09-07 |
| Can you keep the camera permanently plugged into a USB charger rather than use the solar panel? | 2022-10-20 | Sort of, when you go to Reolinks website under accessories you can get a solar extension cord which keeps the water proof connection at the camera, and then using a micro usb to usb cord you can plug into a adapter. Which is how I charge the unit before I use the solar panel. I keep the cord for back up if the panel stops working. There was a rumor that they have a power adapter and cord coming out. | nigel smith | 2022-10-20 |
| Can you keep the camera permanently plugged into a USB charger rather than use the solar panel? | 2022-10-20 | I would say yes but if you're going to charge it from a socket buy a much better Reolink that doesn't run on a battery but a normal power supply. | dmpoole | 2022-10-20 |
| Can you keep the camera permanently plugged into a USB charger rather than use the solar panel? | 2022-10-20 | yes you can and it will keep it fully charged | Peter Crayon | 2022-10-20 |
| Can you keep the camera permanently plugged into a USB charger rather than use the solar panel? | 2022-10-20 | Yes you can | Peter Whitebrook | 2022-10-20 |
| Can you keep the camera permanently plugged into a USB charger rather than use the solar panel? | 2022-10-20 | Yes you can | Henry… | 2022-10-20 |
| Can you keep the camera permanently plugged into a USB charger rather than use the solar panel? | 2022-10-20 | Hello. It's not suggested to keep the camera permanently plugged into a USB charger. Please install a solar panel for the camera to keep it powered. | ReolinkEU | 2022-10-24 |
| Can the camera be charged by usb cable instead of solar panel | 2022-08-29 | Yes the charging port and solar panel plug in port are the one and the same. | TNS | 2022-08-29 |
| Can the camera be charged by usb cable instead of solar panel | 2022-08-29 | Simple answer is Yes | G | 2022-08-29 |
| Can the camera be charged by usb cable instead of solar panel | 2022-08-29 | Yes you can charge camera using micro usb port cable. Connected to usb charging device. | Amazon Customer | 2022-08-30 |
| Can the camera be charged by usb cable instead of solar panel | 2022-08-29 | Yes it can, you use the USB cable when you first set up the camera, and each time the battery runs low, I wasn't happy with the one I had, I tried four different makes before settling on a cooau security camera. | Ken P. | 2022-08-30 |
| Can the camera be charged by usb cable instead of solar panel | 2022-08-29 | Hello. Yes, you can also charge it via DC 5V/1A adapter. | ReolinkEU | 2022-09-02 |
| Can images be stored on an external storage? | 2022-07-24 | Hello. Yes, the video of this 4MP Security Camera Outdoor Wireless can be stored on the Micro SD card inserted or Reolink cloud. | ReolinkEU | 2022-07-28 |
| How do i chenge the time my camera has jumped forw an hour | 2022-09-20 | If on PC, Open Reolink, Just click on the settings icon, in the window that opens at the bottom click on settings, then in the window that opens click on Date & Time. which allows your to set the time according to the time zone. Also there is an option "DST" = Daylight Saving Time. This could have moved. It give you the opportunity to alter it as well. Hope that helps | Andy. Lancashire Lad | 2022-09-20 |
| There does not seem to be an antenna. how good is the wifi connectivity between the outside camera and a router indoors, say, 2 rooms away? thank you. | 2023-02-05 | It' s a shame when a bright light it's a sensor it stops notifying you | markdavies | 2023-02-05 |
| There does not seem to be an antenna. how good is the wifi connectivity between the outside camera and a router indoors, say, 2 rooms away? thank you. | 2023-02-05 | Not good connection | Amazon Customer | 2023-02-05 |
| There does not seem to be an antenna. how good is the wifi connectivity between the outside camera and a router indoors, say, 2 rooms away? thank you. | 2023-02-05 | mine is 1 room and a hallway between and there is no problem has a very good signal | tommy | 2023-02-05 |
| There does not seem to be an antenna. how good is the wifi connectivity between the outside camera and a router indoors, say, 2 rooms away? thank you. | 2023-02-05 | It is as good or better than earlier (eco) models. | filmmaker | 2023-02-05 |
| There does not seem to be an antenna. how good is the wifi connectivity between the outside camera and a router indoors, say, 2 rooms away? thank you. | 2023-02-05 | It's ok. It depends how far from the router it is. Mine can't connect through three walls. Hence I have a mesh system | Stuart B. | 2023-02-05 |
| There does not seem to be an antenna. how good is the wifi connectivity between the outside camera and a router indoors, say, 2 rooms away? thank you. | 2023-02-05 | Hi Henry, my router is only one walls thickness away, and works fine. I have other Reo products in the house and they also work fine, just a little latency sometimes. | D. B. Simpson | 2023-02-05 |
| There does not seem to be an antenna. how good is the wifi connectivity between the outside camera and a router indoors, say, 2 rooms away? thank you. | 2023-02-05 | Hi, no antenna as it’s built in wifi. I found it to be ok as it’s on 2.4 GHz. I had no solar charger and found the battery life was poor and not as described by manufacturer so I sent it back. I had the magnetic bracket which was great for removal and positioning. I would still have it but got fed up of having to keep charging it up. | Highlander | 2023-02-05 |
| There does not seem to be an antenna. how good is the wifi connectivity between the outside camera and a router indoors, say, 2 rooms away? thank you. | 2023-02-05 | Good morning, yes, the device has very good Wi-Fi presence, it is about 68 feet from my Wi-Fi AP. The device is installed about 18 feet high and there are a few trees and a structure in between I have not had any issues, installed for about two years battery is 100% even during the cold weather And solar panel charges very well. this is not a very expensive camera and I’m very happy with the basic quality and service. ReoLink is also very responsive to any service needs! Night time video can be improved if the light sensor turns on the flashlight however, I do not use that feature. | nigel smith | 2023-02-05 |
| Is a memory card included? | 2022-08-03 | No, but it is a great camera and can highly recommend. I have the Argus 2 at the front of the house and added this to the back and this is so much better. You won't be disappointed | Lizzie.D | 2022-08-03 |
| Is a memory card included? | 2022-08-03 | No memory card included. You need to buy one. I bought a 128Gb one. Works very well | Denis Falconer | 2022-08-03 |
| Is a memory card included? | 2022-08-03 | No it doesn't come with an SD card, however I would save your money and find a better camera, these are no use when used outside. Had two cameras fail within a 2months of each other and customer service in terms of refunds is impossible. The product is not fit for purpose. | Mr Lucas | 2022-08-03 |
| Is a memory card included? | 2022-08-03 | no | Peter Crayon | 2022-08-03 |
| Is a memory card included? | 2022-08-03 | No memory card, I'm not happy with this camera, I have replaced it with cooau camera that is better in most of the ways, but is hit and miss with push alarms on my tablet. | Ken P. | 2022-08-04 |
| Is a memory card included? | 2022-08-03 | "Hello. The SD card is not included in this package. This Reolink 4MP Security Camera supports SD cards up to 128GB. At Amazon we provide 32GB as well as 128GB SD cards, you can choose according to your needs. 32GB：https://www.amazon.co.uk/dp/B095KMPNKB 128GB：https://www.amazon.co.uk/dp/B09LD1K8NN" | ReolinkEU | 2022-08-10 |
| Does this camera have any kind of Zoom? Thanks very much. | 2022-10-22 | no | martin | 2022-10-22 |
| Does this camera have any kind of Zoom? Thanks very much. | 2022-10-22 | Hello. Security Camera Outdoor Argus 3 Pro supports 2K resolution, and it supports digital zoom. You may launch the Reolink APP on your phone and log in to the cameras, then go to the Live View page, and then please use your finger to drag the screen to view the specific area. The current battery cameras do not support optical zoom. | ReolinkEU | 2022-10-25 |
| Can this record a time lapse video of a construction project while still using the cctv? How long is the longest timelapse that can be recorded please | 2023-04-05 | It will only record a few days before the battery gives up, despite having a solar panel the battery fails possibly due to not being properly protected from external weather conditions. This results in being unable to charge the battery. I have had two cameras and both have failed within a month or so of each other and no refund given. Best advice is to buy a commercial camera that will allow for timelapse or obtain software to convert, but not Reolink. | Mr Lucas | 2023-04-05 |
| Can this record a time lapse video of a construction project while still using the cctv? How long is the longest timelapse that can be recorded please | 2023-04-05 | the camera can be programed for time-lapse recording like sunrise sunset peak times. never used it myself .the 256 memory card gives me 3 months of recording before overwrite. but i have had problems with camera jumping off wifi network and having to be reset | Martin powell | 2023-04-05 |
| Can this record a time lapse video of a construction project while still using the cctv? How long is the longest timelapse that can be recorded please | 2023-04-05 | Hello. Please note that this battery power security camera can't work with the NVR system. You can set up the duration of the timelapse via Reolink client from 1 minute to 830 days. The timelapse recording video will store on the sd card. Feel free to contact us via Amazon message if you need any further assistance. | ReolinkEU | 2023-04-06 |
| I charged the camera by usb it was 100% put it outside connected solar cable this was 15.30 next morning i couldnt connect to wifi as it said 13%power | 2022-09-21 | I would pull the water proof hood back a little and make sure the micro usb on the solar panel is plugged in but don’t over push in the boot, it can pop the usb plug out if you push to hard. Then after back together check the setting and it should show battery with a little sun! | nigel smith | 2022-10-20 |