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问题 提问时间 答复内容 回复人 回复时间
Can I link to multiple devices simultaneously 2023-04-30 Hi, if you have more than one camera then you can see all of them in the Reolink app. They are all visible in the app and the app is used to control all devices stuart lacy 2023-04-30
Can I link to multiple devices simultaneously 2023-04-30 Yes I have 3 of these & can view them all on one screen deebee29 2023-04-30
Can I link to multiple devices simultaneously 2023-04-30 I have two that i can veiw separately on my phone individually just have click on which one i want to veiw neil hartley 2023-04-30
Can I link to multiple devices simultaneously 2023-04-30 They link together via the app. petet 2023-04-30
Can I link to multiple devices simultaneously 2023-04-30 Yes. The software that is provided will allow access to up to 4 cameras (maybe more?) at the same time Iii 2023-04-30
Can I link to multiple devices simultaneously 2023-04-30 Depending on what model you buy. But if its the same as mine. The answer is yes you can. I would suggest that you read the manufacturers advice first. Hope this helps Andy 2023-04-30
Can I link to multiple devices simultaneously 2023-04-30 Not sure if there is a maximum but I have three cameras linked to my account, all of which can be viewed via the mobile phone application, and all recording to my cloud storage. I am notified of activity and can open the relevant recording with a few clicks, or I can view any one of them in real time but there is no split screen type arrangement whereby I can view all simultaneously. Paul Driscoll 2023-05-01
Can I link to multiple devices simultaneously 2023-04-30 I have 3 cameras around my property , I can view from all instantaneously or choose anyone to individually to position or playback. Ken Ireland 2023-05-01
Can I link to multiple devices simultaneously 2023-04-30 Hello. To better discuss this question with the solar-powered wifi camera, please click this link and enter "Contact the Seller": https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 ReolinkEU 2023-05-02
From the second storey, how many metres does this cover view? 2023-01-08 Video could not be loaded Paul Driscoll 2023-01-08
From the second storey, how many metres does this cover view? 2023-01-08 Hi you can see details about 30m and then it starts to get a bit grainy. I hope that answers your question. ctraxon 2023-01-09
From the second storey, how many metres does this cover view? 2023-01-08 Hello. The cover distance may depend on the installation angle. With 2K high resolution, this camera provides you with sharp, clear footage for more visual details. And please note that the longest detecting distance of PIR motion sensors is 10 meters. ReolinkEU 2023-01-10
does this camera indicate battery level? 2023-03-31 Yes it does in the app deebee29 2023-03-31
does this camera indicate battery level? 2023-03-31 Yes it does Barb Walsh 2023-03-31
does this camera indicate battery level? 2023-03-31 Yes it does neilo 2023-03-31
does this camera indicate battery level? 2023-03-31 The battery level will be on the app. If you mean when you first get it. It needs to be fully charged before first use. Please read the instructions. Hope this helps. Very good camera. Andy 2023-03-31
does this camera indicate battery level? 2023-03-31 Hi, yes it does show battery level and charging when the solar panel is exposed to sunlight. Halim Miknas 2023-04-01
Need a WiFi extension cable for the antenna can anyone recommend? 2022-12-10 "Hello. Sorry, we have not tested the WIFI extension cable for antenna, you may choose the suitable one according to the spec below. The connector size of the antenna for Argus PT is m6*11.0mm. DBI is 2.0." ReolinkEU 2022-12-13
Can this be used as a back up camera 2023-03-23 I don't understand your question. I use mine as a primary camera. I assume that you have other cameras. Check with reolink they're very good in providing answers. Andy 2023-03-24
Can this be used as a back up camera 2023-03-23 I don’t see why not all you need do is install an SD card to record & store motion neilo 2023-03-24
Can this be used as a back up camera 2023-03-23 Yes dave c. 2023-03-24
Can this be used as a back up camera 2023-03-23 Hello. This home security wifi camera Argus Eco can still record to the SD card when they detect a movement even though there is no internet access anymore. However, this solar security camera can support detection recording, but can't support continuous recording. And you can save the recording video to the sd card inserted and the Reolink cloud storage. Feel free to contact us via Amazon message if you need further assistance. ReolinkEU 2023-03-27
Is the solar panel supposed to charge when cloudy and aeounr 90% charged? Mine foesnt seem to br charging after the full chsrge during cloud 2022-10-27 Mine still charges on a cloudy day but does take longer. When the days are shorter in winter sometimes the battery will not reach 100% but sits between 90 & 100.. this is to be expected and I suppose depends on usage.. Mr S P Michaels 2022-10-27
Is the solar panel supposed to charge when cloudy and aeounr 90% charged? Mine foesnt seem to br charging after the full chsrge during cloud 2022-10-27 Hello. Reolink solar panel needs direct sunlight exposure, and it can't get power from indirect light such as LED light or moonlight. To better protect the battery, the solar panel will charge the camera when the battery level is lower than 85%. ReolinkEU 2022-10-31
can these go direct to a mobile phome no rout or through a computerer 2023-01-07 Yes they connect directly to your phone no computer needed! Colin mayes 2023-01-08
can these go direct to a mobile phome no rout or through a computerer 2023-01-07 Hello. Yes, you can connect this Wireless Security Camera to your phone hotspot or WIFI and access it via Reolink App. ReolinkEU 2023-01-09
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 Depends how often it triggers Jai Kingston 2022-11-17
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 Hi, all depends on the activity the camera detects or movement. I would guess about three days. Halim Miknas 2022-11-17
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 All Incan say is I have had mine for about 18 months and it has remained fully functional regardless of the weather. You Pies 2022-11-17
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 Hi, I run mine with solar panel all year round and I've never had any issues, even on cloudy day they still charge. Karl James 2022-11-17
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 not long i put on a mains adapter with timer ⏲ charging for approximately two hours a day it’s fine. terry 2022-11-17
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 I have a camera in partial shade. Plenty of sunshine even during winter. Stays fully charged. Nick 2022-11-17
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 We had all sorts of issues with ours - even on a clear, south facing wall, in the winter it wouldn't keep a charge til the next morning. We binned ours in the end - got Hive cameras instead - far superior SimonH 2022-11-17
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 That depends on the amount of activity it picks up. Unlike powered cameras this one will be dormant unless activity is detected or someone logs into it. On an average day mine may use 5% charge with a few clips being recorded and 1 or 2 logins for me to check. Andy R 2022-11-18
how long will the battery last without solar panel charging? Because of less sunlight during winter months 2022-11-17 Hello. In normal use, one-time full charge, the batteries will last about 1-4 weeks according to different working environments and your connection frequency. ReolinkEU 2022-11-23
Does this camera come with an ip so i can stream to youtube? thanks. 2023-02-05 Yes I believe it does. I looked in the network settings and it has ip adress, subnet mask, MAC address, gateway etc. deebee29 2023-02-05
Does this camera come with an ip so i can stream to youtube? thanks. 2023-02-05 You can use the Reolink app to see the device ip address, MAC address etc. I don’t know if this is enough to be able to stream to YT Iii 2023-02-05
Does this camera come with an ip so i can stream to youtube? thanks. 2023-02-05 Never heard of anyone doing that, so don't think so, I just download what I want and post to groups and youtube dave c. 2023-02-05
Does this camera come with an ip so i can stream to youtube? thanks. 2023-02-05 You can record video footage and share to an app, but I don’t know about being able to share real time footage . You can access your camera(s) via an internet connection from anywhere in the world. Ken Ireland 2023-02-05
What is the power rating of the solar panel and capacity of the battery 2023-02-19 Hi, Being in Scotland, I have had issues with the camera running out of power. Like most things solar, when it's sunny it works fine but when it's overcast and dull, it doesn't work. I have five cameras and I need to keep taking them down in the winter months and recharging them... A complete pain to be honest. If you have plenty of sunshine then go for it. One thinks that they are manufactured to suit sunnier climes. Good luck. Techtactix 2023-02-19
What is the power rating of the solar panel and capacity of the battery 2023-02-19 I think the rating of the solar panel is 3.2w & the battery capacity is 6000h, I believe Reolink make a bigger & more powerful 6w solar panel. neilo 2023-02-19
What is the power rating of the solar panel and capacity of the battery 2023-02-19 It didn't work Kenneth andrews 2023-02-19
What is the power rating of the solar panel and capacity of the battery 2023-02-19 Hello. The standard working voltage of the Reolink Solar Panel is 6V ± 0.3V. The battery capacity of this camera is 6500mAh. ReolinkEU 2023-02-22
Has anyone got this set up with Alexa, Show 8? 2023-01-08 Hello. Yes, this 2K security outdoor can work with Alexa. Please make sure this camera has an internet connection and has enabled smart home skills via the Reolink app. Feel free to contact us via Amazon message if you need further assistance. ReolinkEU 2023-01-10
Please advise which of your ptz cameras can film in the ocean where there isn't connection with wifi or g4. i need 2k res, colour night vision, zoom 2023-03-29 Without Wi-Fi they will record but you will not be able to control it or see what it records until you connect to it again. Obviously won’t work in seawater. Night vision in colour only really works with additional lighting otherwise it’s black and white at night and colour during the day. stuart lacy 2023-03-30
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 No to recording 24/7, only when movement detected, can view recordings on mobile app. SusieQ 2023-01-02
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 It can't record 24/7 as it is activated by Movement to a max 3 min bursts Major John 2023-01-02
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 Unfortunately it only records for a set duration when it is triggered. Even if it could record continuously the battery would probably not last the night. It does what it is supposed to do and that is record when triggered. I have now got 4 of these cameras, they are excellent. John rodgers 2023-01-02
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 The camera records when triggered by something moving in the field of view. So if something moved back and forth continuously for 24/7, yes. You can set the sensitivity, block zones etc. Yes you can replay or watch live from the mobile app. I'm quite impressed by the camera, app and online access. C M HANDLEY 2023-01-02
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 It dose give you 24/7 coverage,it records when it detects motion,then goes automatically back to stand by, there’s also a speaker on the camera enabling you to converse with whoever’s there,also an alarm which you can operate via the mobile app,hope this is helpful. Brian Southgate 2023-01-02
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 Hi this camera will only record once the motion is triggered it cannot record continuously. Moustapha krayem 2023-01-03
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 Recording only motion and yes you can replay on your phone György Gojkovits 2023-01-03
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 no and yes only records to sd card when movement detected which can then be viewed on app Markp 2023-01-03
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 Hello. Please note that this battery power outdoor camera can only support detection recording. And yes, you can playback and download the recording video via the Reolink app directly. ReolinkEU 2023-01-04
Can it record 24/7 continuously and I can replay from mobile app. 2023-01-02 It records when motion is detected. Well thats how mine works. As to constant recording i'm not sure. petet 2023-01-04
Why does the the camera move so slow when I press the button? 2022-11-12 🤔You are using the internet Wi-Fi to relay instructions! I’ve been in Norway 🇳🇴 and controlled cameras at my home in UK 🇬🇧 ok slow but I’m not complaining. 👍 M. H. Turnbull 2022-11-12
Why does the the camera move so slow when I press the button? 2022-11-12 It’s Chinese Russell Day 2022-11-12
Why does the the camera move so slow when I press the button? 2022-11-12 With finger on the centre button, then slide finger in direction you want camera to move, or put finger direct on directional arrow. They do move fast. k batten 2022-11-12
Why does the the camera move so slow when I press the button? 2022-11-12 There is a time lag, your camera is controlled by a Wi-Fi connection, the reaction speed will be affected by the Wi-Fi rate between your camera & phone or tablet device connection to it. Ken Ireland 2022-11-13
Why does the the camera move so slow when I press the button? 2022-11-12 If you move the camera in high mode (clear) it will move slow, always move camera in fluent mode, it pans as it should dave c. 2022-11-13
Why does the the camera move so slow when I press the button? 2022-11-12 Hello. The issue may be caused by the network connection between this Security Camera Outdoor and your phone. Please access this camera via the local network to see whether it can mover smoothly. ReolinkEU 2022-11-19
Do you need to pay an annual fee to connect the camera to Alexa? 2023-05-30 Not that Ime aware of only cloud as I know dave c. 2023-05-30
Do you need to pay an annual fee to connect the camera to Alexa? 2023-05-30 No you don’t have to. Halim Miknas 2023-05-30
Do you need to pay an annual fee to connect the camera to Alexa? 2023-05-30 No just set up and go, real easy RJP 2023-05-30
Do you need to pay an annual fee to connect the camera to Alexa? 2023-05-30 Don’t know as I don’t. I just have it connected to IPhone The Bluesman 2023-05-30
Do you need to pay an annual fee to connect the camera to Alexa? 2023-05-30 I pay an annual fee for cloud video storage but I've not tried to connect to any smart speaker devices, so unable to comment on that sorry. Paul Driscoll 2023-05-30
Do you need to pay an annual fee to connect the camera to Alexa? 2023-05-30 No there is no annual fee for connecting to Alexa, its a SKILL. A. B. Fitzgerald 2023-05-30
Do you need to pay an annual fee to connect the camera to Alexa? 2023-05-30 There is no additional fee to connect to Alexa. We have one of these cameras and use it with Alexa, mobile phone and the free web service for viewing files. The mobile app is very good for live viewing and receiving alerts whilst away from home. C M HANDLEY 2023-05-30
Do you need to pay an annual fee to connect the camera to Alexa? 2023-05-30 Hello. There is no annual fee required when you connect the 4K Security Camera Argus PT to Alexa. And Reolink App is free for Reolink customers. ReolinkEU 2023-06-01
Hi,What is the mah value of the built in battery? I know its included and cannot be removed from the camera, I just want to know the mah value, please 2023-03-10 I don’t know what mah is , my cameras are powered by a solar panel, even in mid winter days there is always enough battery capacity to run the cameras. Haven’t seen battery reserve below 88% Ken Ireland 2023-03-10
Hi,What is the mah value of the built in battery? I know its included and cannot be removed from the camera, I just want to know the mah value, please 2023-03-10 Hi. From my reolink argus pt 4mp camera system the battery MAH IS 6000. Hope this helps you. Andy 2023-03-10
Hi,What is the mah value of the built in battery? I know its included and cannot be removed from the camera, I just want to know the mah value, please 2023-03-10 Sorry not sure, but I am curious as to why you need to know that, I use many of these cameras, 3g/4g,and WiFi, excellent cameras dave c. 2023-03-11
Hi,What is the mah value of the built in battery? I know its included and cannot be removed from the camera, I just want to know the mah value, please 2023-03-10 Hello. Mah of this solar-powered wifi camera is 6000. ReolinkEU 2023-03-13
Hi,What is the mah value of the built in battery? I know its included and cannot be removed from the camera, I just want to know the mah value, please 2023-03-10 Hi I believe it is a 6000mah battery neilo 2023-03-13
Hi, how big is the included battery? Doesn't say anywhere about battery capacity! 2023-01-15 The internal battery would last a couple of weeks from100% charge. I unplugged my cameras solar panel,and tested, with the night-light disabled. Ken Ireland 2023-01-15
Hi, how big is the included battery? Doesn't say anywhere about battery capacity! 2023-01-15 Battery is intergrated,lasts about a month. L Harding 2023-01-15
Hi, how big is the included battery? Doesn't say anywhere about battery capacity! 2023-01-15 Unclear how big the battery is but with a well positioned solar cell i have never been without power throughout the year with ‘fair’ usage. B 2023-01-15
Hi, how big is the included battery? Doesn't say anywhere about battery capacity! 2023-01-15 Hi, cannot tell but battery lasts at least a week without sun and minimal motion in front of camera Halim Miknas 2023-01-15
Hi, how big is the included battery? Doesn't say anywhere about battery capacity! 2023-01-15 Hello. There is a 3.6V 6000mAh rechargeable battery inside this security IP camera. You can connect the camera to the solar panel to get a continuous power supply. ReolinkEU 2023-01-22
Is there a bundle for 2 cams? 2023-06-13 Sorry but no bundle for 2 cams I’m afraid neilo 2023-06-13
Is there a bundle for 2 cams? 2023-06-13 When i purchased the camera it was for a single camera. As for me at the time i only wanted 1 camera but never saw them as pairs. petet 2023-06-13
Is there a bundle for 2 cams? 2023-06-13 I don't know to be honest. I would say that you would have to get two as there I'd only one direct socket for the solar panel. mark dunford 2023-06-13
Is there a bundle for 2 cams? 2023-06-13 Hello. We are sorry that we don't have a bundle of the two wireless solar-powered security cameras currently. So it is suggested to select the quantity as two when you place an order. ReolinkEU 2023-06-14
Does this camera come with an ip address so i can stream to youtube? thanks. 2023-02-05 No I dont think that you can stream to youtube - why on earth would you want to? Its not that sort of camera - its a security camera. Dont forget that it is battery powered anyway so the battery would go flat pretty fast probably if you streamed for a long period. Mr S P Michaels 2023-02-05
Does this camera come with an ip address so i can stream to youtube? thanks. 2023-02-05 Create a valid account. Chris 2023-02-05
Could this be used inside a large outdoor owl box? 2023-04-13 The camera is quite large, so it depends how big an owl box is I suppose??? K B 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 It could, but mindful of focal distance/field of view and WiFi range. C M HANDLEY 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 Yes Major John 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 Don’t see why not as long as you have a wifi signal and can mount the solar panel deebee29 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 I would not use this in an owl box, I would use it outside of the owl box from a safe distance dave c. 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 The camera is quite large, so it depends how big an owl box is I suppose??? k batten 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 The cctv is quite large It depends on the size of the owl box You could give it a try and try returning it if not suitable johnmac 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 Providing there is plenty of space all around , but if an owl was in the box it would be constantly recording images unless you turn of pir Ken Ireland 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 I would say that the owl box would need to be a decent size have you looked over the dimensions that's the best advice and go from there Mark B. 2023-04-13
Could this be used inside a large outdoor owl box? 2023-04-13 Hello. Yes, it can work on it. However, please note that the minimum focus distance for this wifi security camera is 90cm. ReolinkEU 2023-04-14
Could this be used inside a large outdoor owl box? 2023-04-13 Don’t see why not as the camera is quite compact neilo 2023-04-14
Could this be used inside a large outdoor owl box? 2023-04-13 Don’t see why not if you have wi fi connection and enough light. L Harding 2023-04-14
Does the camera have motion tracking? 2023-01-13 No Major John 2023-01-13
Does the camera have motion tracking? 2023-01-13 No it doesn't. Papa Luigi 2023-01-13
Does the camera have motion tracking? 2023-01-13 No ian thorpe 2023-01-13
Does the camera have motion tracking? 2023-01-13 It would not connect to the app. Rubbish. Kenneth andrews 2023-01-13
Does the camera have motion tracking? 2023-01-13 Not from my experience as an end user. It has motion detection and a very simple app movement process, similar to a gaming pad. mikeyw 2023-01-13
Can you delete footage from sd card via app ? If sd card was full would it just overwrite 2023-02-15 Yes, you can delete from the SD card. I only record movements, it takes ages to use up GB on card I only have a 32GB card in. Mark 2023-02-15
Can you delete footage from sd card via app ? If sd card was full would it just overwrite 2023-02-15 Yes you can delete the footage deebee29 2023-02-15
Can you delete footage from sd card via app ? If sd card was full would it just overwrite 2023-02-15 I’ve had 2- cameras for over a year never had to wipe SD card never never had a message to do so, i presume it just overwrites store data. Ken Ireland 2023-02-15
Can you delete footage from sd card via app ? If sd card was full would it just overwrite 2023-02-15 You have to remove SD card then insert to pc/laptop to manually delete. Or leave it in camera and it will overwrite eventually Major John 2023-02-16
Can you delete footage from sd card via app ? If sd card was full would it just overwrite 2023-02-15 Hi,not sure about deleting footage from sd card but when it is full it does overwrite footage It is an excellent camera and well worth the money johnmac 2023-02-16
Can you delete footage from sd card via app ? If sd card was full would it just overwrite 2023-02-15 The SD card over writes. You can take stills from the SD cards. Steve 2023-02-17
Can you delete footage from sd card via app ? If sd card was full would it just overwrite 2023-02-15 Hello. Yes, you can delete all recording videos by formatting the sd card via the Reolink app. And please don't worry, the overwrite function is enabled by default, which means the new recordings will cover the old one when the sd card is full. ReolinkEU 2023-02-20
I've read that most reolink cameras support both continuous recording and that i'm able to set it up to save to a pc/network storage. can you confirm? 2023-03-01 Battery cams backup to either sd card or cloud dave c. 2023-03-01
I've read that most reolink cameras support both continuous recording and that i'm able to set it up to save to a pc/network storage. can you confirm? 2023-03-01 Hello. Please note that this solar security camera can only save the detection recording to the sd card or the cloud storage, can't support continuous recording or save the recording video to PC or network storage. If you prefer a wifi PTZ camera to support these functions, the E1 Outdoor is recommended. https://www.amazon.co.uk/gp/product/B099F2LGSB/ ReolinkEU 2023-03-05
Hi, is this always on? the ability to just look at the camera's view regardless of alerts - thank you 2023-04-14 Hi you can go on the app and look at live pictures anytime,but if the camera is triggered it will alert you and record hope this helps Simon 2023-04-14
Hi, is this always on? the ability to just look at the camera's view regardless of alerts - thank you 2023-04-14 Provided the battery is charged or connected to a power source and, the camera set to record continuously, you can watch anytime at your convenience. Luvabargain 2023-04-14
Hi, is this always on? the ability to just look at the camera's view regardless of alerts - thank you 2023-04-14 You can use live view at anytime and make a recording clip in this view. Henry Stahr 2023-04-14
Hi, is this always on? the ability to just look at the camera's view regardless of alerts - thank you 2023-04-14 The sensors remain on at all times. The camera does not to save energy. The camera can be turned on (viewed) at any time without the requirement for an alert. B 2023-04-14
Hi, is this always on? the ability to just look at the camera's view regardless of alerts - thank you 2023-04-14 Hello. This solar-powered wifi security camera will enter standby mode to save the battery life when no motion triggers and no user accesses it. You can live view this camera at any time on Reolink App on your phone or Reolink Client on your PC. If you don't want to receive alerts, you can go to Settings on the App--PIR Motion Sensor to turn it off. ReolinkEU 2023-04-17