| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I cannot set up the motion detection zone on reolink duo. its description says that i could. | 2022-07-31 | Hi. Duo supports PIR detection/human detection/vehicle detection, PIR can't set detection zone, which is determined by its working principle (detecting temperature change), but human/vehicle detection can set detection zone, if you can't see this function on our application, you need to upgrade the camera. Please contact us via Amazon message so we can help you as soon as possible. | ReolinkEU | 2022-08-10 |
| Can you have more than 1 camera i was thinking 3 cameras | 2022-06-13 | Hello. Please don't worry. You can add as many Reolink cameras or NVR to the same Reolink app as needed. Only that while viewing the live video, it can only support viewing a max of 16 cameras (1/4/9/16 channel) live video simultaneously. | ReolinkEU | 2022-06-16 |
| Battery stopped charging after 2 days, not sure if camera or solar panel faulty? | 2022-06-14 | Hello. Here are some steps for your confirmation: 1. Please charge this camera using the outlet and see if it can be charged fully. The charger of the camera is a USB adapter (DC 9/5Volts) which is commonly used for smartphones (not included in the box). A micro-USB cable is included in the box. 2. On the camera side, please check whether you can find any led light on the back of the camera when connecting the solar panel. Please feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2022-06-16 |
| I can see there is a solar panel, but the rechargable battery how do you charge this, do you have to take out and charge in the house | 2022-03-05 | The panel charges the battery, mine has been hovering around 35% since April | Amazon Customer | 2022-07-17 |
| Hi. Can I bi-pas the solar panel and connect to a direct source? | 2023-01-09 | yes, you can , specially on winter , I did connect directly to the plug. in the cold weather the battery doesn’t charge outside . you can’t bypass the battery . | triflash | 2023-01-09 |
| Hi. Can I bi-pas the solar panel and connect to a direct source? | 2023-01-09 | Yes | Amazon Customer | 2023-01-09 |
| Hi. Can I bi-pas the solar panel and connect to a direct source? | 2023-01-09 | Hello. Yes, this outdoor ip camera can be charged by the 5V/2A USB power adapter. However, it is not recommended to continue charging the camera via the adapter to protect the battery. | ReolinkEU | 2023-01-12 |
| Hi. Can I bi-pas the solar panel and connect to a direct source? | 2023-01-09 | Yes you can but the cable is very short | Lesley B. | 2023-01-13 |
| What is the security of this device from a wireless perspective? Can others 'discover' this camera if they download the same app, etc? | 2022-07-14 | I Sony think they can as it works with a securea pasword And Ip address | bacos lucian | 2022-07-17 |
| What is the security of this device from a wireless perspective? Can others 'discover' this camera if they download the same app, etc? | 2022-07-14 | It's secured against an account & has an option to share if you wish | Amazon Customer | 2022-07-17 |
| What is the security of this device from a wireless perspective? Can others 'discover' this camera if they download the same app, etc? | 2022-07-14 | Hello. The wireless security for this camera is WPA-PSK/WPA2-PSK and the Wireless Standard is IEEE 802.11a/b/g/n. The camera can't be found unless you share the camera code or UID with others and other people's devices are in the same network as the camera. Besides, Cameras are secured by the login password. Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2022-07-25 |
| Are you able to control the zones of the motion detection on this camera? Can I block my neighbours garden fence so the spotlight doesn’t come on? | 2023-05-14 | I believe you can filter on size. | Graham | 2023-05-14 |
| Are you able to control the zones of the motion detection on this camera? Can I block my neighbours garden fence so the spotlight doesn’t come on? | 2023-05-14 | Yes you get to cover areas you don't want to be monitored in the app | daryl | 2023-05-14 |
| Are you able to control the zones of the motion detection on this camera? Can I block my neighbours garden fence so the spotlight doesn’t come on? | 2023-05-14 | Hello. Yes, you can launch Reolink App and log in to your camera. Tap Detection Alarm > Detection Zone, and then paint the no-alarm areas within the monitoring range. Any question, please contact us via Amazon Message: https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-05-15 |
| Are you able to control the zones of the motion detection on this camera? Can I block my neighbours garden fence so the spotlight doesn’t come on? | 2023-05-14 | You could adjust the angle of the camera. | Customer… | 2023-05-15 |