| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Would 64gb sd card be adequate? | 2022-12-08 | I switched from an sd card to cloud subscription almost immediately as sd card maintenance was undesirable. The cloud is excellent and quite cheap | JefG | 2022-12-08 |
| Would 64gb sd card be adequate? | 2022-12-08 | More than adequate I use 32G card and lasts up to 3 month without any issues however it also depend on how many motion activations u get . | Moustapha krayem | 2022-12-08 |
| Would 64gb sd card be adequate? | 2022-12-08 | Yes will be more than fine. I’d you can justify a 128gb then you will obviously have double the space/recording time. | LIVING LIFE TO THE FULL | 2022-12-08 |
| Would 64gb sd card be adequate? | 2022-12-08 | Yes, plenty. However buy the 5GHz model. In my experience the 2.4GHz model is very unreliable. | Amazon Customer | 2022-12-08 |
| Would 64gb sd card be adequate? | 2022-12-08 | I have a 128gb card fitted in mine and so far in 5 and a half months it's used 36gb. | Pedlorian | 2022-12-08 |
| Would 64gb sd card be adequate? | 2022-12-08 | 64Gb is fine, it will last for months and when full will over write from the beginning I believe and it’s easy enough to format the sd card when full | John rodgers | 2022-12-09 |
| Does this camera require an online account? Our current one does if its to work properly (sneaky small print) otherwise the AI does not work... | 2023-05-22 | Hi Don’t need subscription, work without | Pawel | 2023-05-22 |
| Does this camera require an online account? Our current one does if its to work properly (sneaky small print) otherwise the AI does not work... | 2023-05-22 | No, there is a slot for a SD card. Via your app, you can access the recordings. When the card is full, it wipes and carries on recording. You don't need to take the card out again. | Hawley1661 | 2023-05-22 |
| Does this camera require an online account? Our current one does if its to work properly (sneaky small print) otherwise the AI does not work... | 2023-05-22 | No fees. Access camera recordings via internet on own account set up with QR code given. | JEAL | 2023-05-22 |
| Does this camera require an online account? Our current one does if its to work properly (sneaky small print) otherwise the AI does not work... | 2023-05-22 | Hello. When using Reolink App for the first time, you need to register a Reolink account. After you add this battery-powered wifi security camera to the app and enable smart person and vehicle detection, it will still continue working if you log out of your Reolink account. Moreover, our Reolink app is free to use. | ReolinkEU | 2023-05-23 |
| Hi what sort of gb will i use for this camera as argos on ee do a pre paid 120 gb for year so 10 gb a month will that do ? | 2023-03-27 | I have a 30 gb a month on contract,I wouldn’t do that again tied up for 24 months,I would go pay as you go and I’m only using 10gb a month so that should be fine kind regards Brian | Brian Southgate | 2023-04-17 |
| Is it possible to buy this camera with a white lead from the Solar panel into a white camera instead of a black lead? | 2023-05-11 | Hi if you wanted a white lead it’s some thing you can pick up cheaply or just spray it white | grick | 2023-05-11 |
| Is it possible to buy this camera with a white lead from the Solar panel into a white camera instead of a black lead? | 2023-05-11 | Yes mine came with a white bracket and a white lead,I am absolutely delighted with mine,and the after sale service from Reolink is amazing,I accidentally broke mine and they sorted it free of any charge. | Brian Southgate | 2023-05-11 |
| Is it possible to buy this camera with a white lead from the Solar panel into a white camera instead of a black lead? | 2023-05-11 | Hello. Yes, if you prefer white solar panel, you could choose the camera and solar panel separately. Here is the purchasing link for white solar panel and camera: https://www.amazon.co.uk/dp/B088SR2C4D, https://www.amazon.co.uk/dp/B07SV5RGMF | ReolinkEU | 2023-05-12 |
| Will this detect a person walking towards the camera and how fast will the alert come through to the phone? | 2023-05-22 | It is surprising quick at detecting people and notifications are quick. The app has a good timeline so you can see who it is and download it if required. Alot depends on the sensitivity options you choose. | WrexTheDragon | 2023-05-22 |
| Will this detect a person walking towards the camera and how fast will the alert come through to the phone? | 2023-05-22 | Yes it will. I can distinguish between people and cars and the alert will normally take3/5 seconds after activation | Edwin333 | 2023-05-22 |
| Will this detect a person walking towards the camera and how fast will the alert come through to the phone? | 2023-05-22 | It will detect someone approaching the camera. you can adjust the range. ours is set inside the bounds of outr property . the switch on is almost instant, but as I mentioned you can adjust it. As it is solar and adjustable, we really like this unit. | JefG | 2023-05-22 |
| Will this detect a person walking towards the camera and how fast will the alert come through to the phone? | 2023-05-22 | Yes it will detect a person coming towards the camera for me it is very fast I get an email alert within seconds , but all depends on you Wi-Fi network. | Moustapha krayem | 2023-05-22 |
| Will this detect a person walking towards the camera and how fast will the alert come through to the phone? | 2023-05-22 | Yes nearly always straight to my email no problem as well | Markp | 2023-05-23 |
| Will this detect a person walking towards the camera and how fast will the alert come through to the phone? | 2023-05-22 | Yes it does detect people or vehicles or both but there is a slight delay before it hits your phone | steve | 2023-05-23 |
| Will this detect a person walking towards the camera and how fast will the alert come through to the phone? | 2023-05-22 | The alerts are received with in 5 /6 seconds and yes it will pick up people walking towards it | grick | 2023-05-23 |
| Will this detect a person walking towards the camera and how fast will the alert come through to the phone? | 2023-05-22 | Hello. Based on the PIR detection, this camera is more sensitive to side-to-side movement than movement heading straight toward the camera. Regarding the push, in general, it is real-time and won't let you miss important moments. | ReolinkEU | 2023-05-23 |
| In the playback section where all motion captures are listed and played back , how do you delete the odd one? I can only see formatting the entire SD | 2023-05-02 | Yes your right you can only format the whole memory card that wipes all off but you can save clips you want to save directly through email or through the device your viewing from | grick | 2023-05-02 |
| In the playback section where all motion captures are listed and played back , how do you delete the odd one? I can only see formatting the entire SD | 2023-05-02 | Unfortunately I have had to re format the memory card twice to clear old data, you can’t “cherry pick “ a single item to delete. | Edwin333 | 2023-05-02 |
| In the playback section where all motion captures are listed and played back , how do you delete the odd one? I can only see formatting the entire SD | 2023-05-02 | As far as i know you can not delete single recordings only to format which wipes everything off your sd card | steve | 2023-05-02 |
| In the playback section where all motion captures are listed and played back , how do you delete the odd one? I can only see formatting the entire SD | 2023-05-02 | My understanding individual video deletion is not supported via Reolink app,, the only way to delete individual videos is to take the SD card and stick in a computer then you can delete what I like . | Moustapha krayem | 2023-05-02 |
| In the playback section where all motion captures are listed and played back , how do you delete the odd one? I can only see formatting the entire SD | 2023-05-02 | There is no delete option - the SD will overwrite itself once it is full | R Eader | 2023-05-02 |
| In the playback section where all motion captures are listed and played back , how do you delete the odd one? I can only see formatting the entire SD | 2023-05-02 | Hi, sorry to tell you that the recording in the SD can not be deleted partially via the APP. You may take out the SD card and then connect it to the computer to select the file you want to delete for a try. If there is any problem with the product, please contact us by Amazon message. | ReolinkEU | 2023-05-04 |
| Can this only be viewed android app only? also what does it record at 30 fps or 60 fps? will it only capture humans or birds as well in my garden. | 2023-02-06 | I've had this model camera for over 8 months it's OK but for some reason the camera does not work as it should on the movement positioning I also use a I geek camera and this one I can't fault it so unless it's a software problem with the relink I'd prefer the I geek hope this helps | Robert T. | 2023-02-07 |
| Can this only be viewed android app only? also what does it record at 30 fps or 60 fps? will it only capture humans or birds as well in my garden. | 2023-02-06 | Hello. You can check this security outdoor camera via the Reolink app on your Android/iOS phone. And the maximum frame rate for this camera is 15 fps. This camera can support person/vehicle detection but can't support animal or pet detection. | ReolinkEU | 2023-02-08 |
| Will this work alongside our existing Argus 2 setup? As in just add this as another camera on the app next to our current ones. | 2023-05-19 | Hello, yes, it is a separate camera, and you can install it nearby your Argus 2 camera, then add it to APP for the live view, too. Also, it supports the solar panel of Argus 2 (if you have one before), but note: one solar panel can not charge 2 or more cameras at one time. | ReolinkEU | 2023-05-22 |
| Does this camera have floodlight functionality that will activate when an intruder is detected? | 2023-04-18 | Hi, No, there is no floodlight functionality on this battery camera. You may consider the Duo Floodlight PoE or Duo Floodlight wifi camera of Reolink. Here are the links for the cameras: Duo Floodlight PoE: https://www.amazon.co.uk/dp/B0BL3H31LC Duo Floodlight wifi: https://www.amazon.co.uk/dp/B0BL3GK9V8 | ReolinkEU | 2023-04-20 |
| Does it not charge below 0 degrees Celsius? Also, could it withstand -15 to -20C like over night? | 2023-01-16 | Yes it does | Outdoors | 2023-01-16 |
| Does it not charge below 0 degrees Celsius? Also, could it withstand -15 to -20C like over night? | 2023-01-16 | It dose need sunlight to charge,but the internal battery dose last a long time on a charge,I’m very pleased. | Brian Southgate | 2023-01-16 |
| Does it not charge below 0 degrees Celsius? Also, could it withstand -15 to -20C like over night? | 2023-01-16 | Not sure about -20, but I’ve had a Reolink camera for about 4 yrs and I know it’s gone well below freezing in Lincolnshire without any issues. Can really recommend them as a product! | Ray… | 2023-01-16 |
| Does it not charge below 0 degrees Celsius? Also, could it withstand -15 to -20C like over night? | 2023-01-16 | Hello. This battery power camera will stop charging when the temperature is below 0°C. The experimental working temperature is -10℃~+55℃ (14°F~131°F). It can be lower in reality. Even if the temperature is so low that the camera stops working, it would recover when thaws. Normally the camera would not be damaged by low temperatures. | ReolinkEU | 2023-01-22 |
| Where can I get the AU version? | 2022-10-17 | It is a WiFi camera, not sure what the "AU version" refers to? As far as I can tell you can take it and use it anywhere. You connect it to a near by Wifi with access to the internet and off it goes. | Amazon Customer | 2022-10-17 |
| Where can I get the AU version? | 2022-10-17 | Hello. Security Camera Outdoor Wireless Argus PT only has one version, applicable globally. If you're referring to a 4G camera GO PT Plus, which has three versions: US/EU/AU, and you can choose the right version according to your region. If you plan to use it in the UK, you may refer to: https://www.amazon.co.uk/gp/product/B09QC78HPC If you plan to use it in Australia, New Zealand, etc, you go to Amazon AU station to purchase it. If you need more information, please feel free to contact us via Amazon message. | ReolinkEU | 2022-10-24 |
| can you supply bracket with strap for mounting on a pole | 2022-10-21 | Hello. Yes. This wireless battery security camera Argus PT will come with a bracket and a strap for mounting. | ReolinkEU | 2022-10-24 |
| Can you create pre-set views to move the camera to a pre-set to quickly see a gate as opposed to the driveway? | 2023-05-23 | I don't think you can set pre set views but you can remotely move the camera around. Picture quality is really good and it records . You need a good WiFi connection. Solar panel works really well, doesn't need full sun. Very pleased with our purchase, now have 2. | S B. | 2023-05-23 |
| Can you create pre-set views to move the camera to a pre-set to quickly see a gate as opposed to the driveway? | 2023-05-23 | Yes you can set locations but it tracks anyway | Vaughan M. | 2023-05-23 |
| Can you create pre-set views to move the camera to a pre-set to quickly see a gate as opposed to the driveway? | 2023-05-23 | Hello, no, sorry to tell you this camera doesn't support the preset feature. You may consider the POE PTZ camera, like this RLC-823A: https://www.amazon.co.uk/dp/B077YWNF4X Preset is a user-defined position of the camera‘s pan tilt and zoom settings. Creating camera presets in advance can allow it to go to the wanted monitoring positions easily. | ReolinkEU | 2023-05-25 |
| On reolink's website for 4/5g providers in the uk it only lists ee, o2, voda and jt as being compatible. anyone use one of these on three? | 2022-12-05 | I did use the camera on three with the portable WiFi before I had WiFi installed at my home now runs on BT | Robert T. | 2022-12-05 |
| On reolink's website for 4/5g providers in the uk it only lists ee, o2, voda and jt as being compatible. anyone use one of these on three? | 2022-12-05 | It will work on any mobile as long as you can download the app it should be fine | Outdoors | 2022-12-05 |
| On reolink's website for 4/5g providers in the uk it only lists ee, o2, voda and jt as being compatible. anyone use one of these on three? | 2022-12-05 | Sorry can’t help, I use 02 | Jet | 2022-12-05 |
| On reolink's website for 4/5g providers in the uk it only lists ee, o2, voda and jt as being compatible. anyone use one of these on three? | 2022-12-05 | Hello. To have better connection performance, please use the sim card from O2, EE, Vodafone (Prepaid SIM card ONLY), JT with this 4G LTE Cellular Security Camera. | ReolinkEU | 2022-12-09 |
| Is the cloud recording free for 7 days as inwe have to pay after 7 days or the recordings are kept for 7 days..? | 2023-01-19 | As far as I can work out. It’s a rolling 7 day storage that’s free. You subscribe monthly but on the basic plan for that function it’s still free. You can pay a small fee for longer storage and memory I think. Haven’t tried. The 7 day storage is fine for me and I also store on the memory card i installed on the camera. | Grambo1 | 2023-01-19 |
| Can this be used with an existing dvr if one wants to? i have an existing system and would love to add these to it. | 2023-05-17 | No | K B | 2023-05-17 |
| Can this be used with an existing dvr if one wants to? i have an existing system and would love to add these to it. | 2023-05-17 | No | k batten | 2023-05-17 |
| Can this be used with an existing dvr if one wants to? i have an existing system and would love to add these to it. | 2023-05-17 | No | Outdoors | 2023-05-17 |
| Can this be used with an existing dvr if one wants to? i have an existing system and would love to add these to it. | 2023-05-17 | Unfortunately not. They are standalone cameras that work through the relink app. They are a good camera. I have this one and the 4G one that I monitor our horses with. I will be buying more of these. Even in winter they keep the battery charged. | Mike | 2023-05-17 |
| Can this be used with an existing dvr if one wants to? i have an existing system and would love to add these to it. | 2023-05-17 | Hi, Reolink battery-powered cameras can't be added to Reolink NVR or accessed via any other 3rd-party software. You can only access the battery-powered cameras via Reolink Client and Reolink App. | ReolinkEU | 2023-05-18 |
| Four and half months old and broken what do I do ? | 2023-02-12 | I have a Reolink camera,I had a problem with the camera after hot hydraulic oil covered it,I emailed the company for advice,they sent me a brand new camera free of charge, we have one on our fishing boat,it got damaged,emailed them again and they sent me another new one,so if yours is a reolink speak to the team,they are a fantastic company to deal with,hope this helps | Brian Southgate | 2023-04-17 |
| I'm wavering between the wi-fi 2.4 ,5, and the 4 g lte can some one tell me the max distance for receiving wi-fi signals | 2023-03-27 | I can log on and view anywhere in the country 4G or WiFi if your connected to it but either way it don’t matter | Outdoors | 2023-03-27 |
| I'm wavering between the wi-fi 2.4 ,5, and the 4 g lte can some one tell me the max distance for receiving wi-fi signals | 2023-03-27 | The reolink wifi was excellent until 2 month ago on the app you use you can rotate the camera horizontal and vertical but this feature seems to have a mind of its own tried to rectify this but up to now its not happening tried to contact reolink with e mail but no reply I have also a I geek camera which hasn't been a problem hope this helps in your quest for a camera | Robert T. | 2023-03-27 |
| I'm wavering between the wi-fi 2.4 ,5, and the 4 g lte can some one tell me the max distance for receiving wi-fi signals | 2023-03-27 | The wi fi dosnt give you a great deal of distance, only in close proximity of your wi fi box, I have the 4g and my cameras are 8 miles away , I have fantastic coverage with the Rolink , hope this helps | Brian Southgate | 2023-03-27 |
| I'm wavering between the wi-fi 2.4 ,5, and the 4 g lte can some one tell me the max distance for receiving wi-fi signals | 2023-03-27 | Hello. Please kindly note that this solar security camera can only work with the 2.4Ghz and 5Ghz wifi, and can't work with 4G LTE cellular data networks. The WiFi distance in open areas for this camera can be up to 70-80 meters under 2.4 GHz Wi-Fi and 110-120 meters under 5 GHz Wi-Fi. Note: The WiFi signal can be easily affected by the environment. The actual distance you can get relies on your camera's working environment. The data listed above applies to an environment that is unobstructed and free of interference. | ReolinkEU | 2023-03-28 |
| I'm wavering between the wi-fi 2.4 ,5, and the 4 g lte can some one tell me the max distance for receiving wi-fi signals | 2023-03-27 | In my experience the 5ghz version is much more reliable than the 2.4ghz version. | Amazon Customer | 2023-04-03 |
| what is the distance that the PIR function picks up motion and starts recording | 2023-02-01 | My camera is on the front of my house and I have to have it pointing down just right on the drive otherwise it picks passing cars up some 10M away. It still picks up people walking past about 9M away so all good 👍 | Edwin333 | 2023-02-02 |
| what is the distance that the PIR function picks up motion and starts recording | 2023-02-01 | not got it set on the top sensitivity picks up car people at 30foot | Markp | 2023-02-02 |
| what is the distance that the PIR function picks up motion and starts recording | 2023-02-01 | About 4 to 5 feet | Daz | 2023-02-02 |
| what is the distance that the PIR function picks up motion and starts recording | 2023-02-01 | The longest detecting distance of PIR motion sensors is 10 meters for moving and living things and 15 meters for moving vehicles. Besides, the detecting angle is 120˚ horizontally and our PIR motion sensor is more sensitive to side-to-side movement than movement heading straight toward the camera. For a better viewing experience, the suggested mounting height is 2-3 meters. | ReolinkEU | 2023-02-03 |
| Will this camera record 24/7 to a reolink nvr? will the battery stay okay in this scenario from the solar panel in the uk? | 2022-09-09 | As far as I know it will not,records on internal sd card if you fit one and free 7 day online Cloud only on movment activities if you watch live on it it ask to shut down after 5 mins | Markp | 2022-09-09 |
| Will this camera record 24/7 to a reolink nvr? will the battery stay okay in this scenario from the solar panel in the uk? | 2022-09-09 | As far as i know it only records on activation of the sensor on a mini sd card | steve | 2022-09-09 |
| Will this camera record 24/7 to a reolink nvr? will the battery stay okay in this scenario from the solar panel in the uk? | 2022-09-09 | Yes to both of your questions | Daz | 2022-09-09 |
| Will this camera record 24/7 to a reolink nvr? will the battery stay okay in this scenario from the solar panel in the uk? | 2022-09-09 | Hello. Sorry to tell you that the battery-power camera cannot support continuous recording, because that will drain the battery quickly. Thexa0battery-powered camera is a kind of motion detected camera, which means it will only record when there is a motion detected, so continue recording with no motion detected is impossible for battery-power camera. Besides, this battery powered camera can't work with Reolink NVR. | ReolinkEU | 2022-09-13 |
| Has this camera got a slot to put a data card in for wifi when cant reach home wifi | 2022-12-17 | Yes you ca put a SIM card in them for 4g | Outdoors | 2022-12-17 |
| Has this camera got a slot to put a data card in for wifi when cant reach home wifi | 2022-12-17 | Hi No this camera does not operate on SIM card it purely works on WI-FI | Moustapha krayem | 2022-12-18 |
| Has this camera got a slot to put a data card in for wifi when cant reach home wifi | 2022-12-17 | Yes it as slot for card | Daz | 2022-12-18 |
| Has this camera got a slot to put a data card in for wifi when cant reach home wifi | 2022-12-17 | Hello. Sorry, this 2K WIFI camera does not support an SIM card. If you have a problem with setting it up with your home WIFI or the camera often disconnects from WIFI, please kindly contact us via Amazon message for detailed troubleshootings. | ReolinkEU | 2022-12-20 |
| How to get the app stop asking me to login eveytime i open it? | 2023-05-08 | Never had this problem unless WiFi drops out might be a setting issue | Dave p | 2023-05-08 |
| How to get the app stop asking me to login eveytime i open it? | 2023-05-08 | Hi, you may set up your phone to remember the login history for the Reolink APP, then you don't need to input the login information every time. If there is any problem with the product, please contact us by Amazon message. | ReolinkEU | 2023-05-09 |
| If the camera dies becuase the battery depleted from lack of sun will it then come back on all by itslef when it gets very sunny? | 2023-04-17 | I think that you will have to recharge the unit from the usb input then reassemble it back in position - the solar panel will keep the internal battery fully charged providing it is facing South even on cloudy days | R Eader | 2023-04-17 |
| If the camera dies becuase the battery depleted from lack of sun will it then come back on all by itslef when it gets very sunny? | 2023-04-17 | During the lighter/longer days the camera will always fully charge to 100% but during the winter months the light isn’t enough and it does lose a bit each day. When it gets close to running out then unscrew it off it’s mount (very easy) and give it a charge indoors. I only had to do this once last winter so hardly an inconvenience. | Edwin333 | 2023-04-17 |
| If the camera dies becuase the battery depleted from lack of sun will it then come back on all by itslef when it gets very sunny? | 2023-04-17 | Yes it just charges back up when the sun is strong enough | steve | 2023-04-17 |
| If the camera dies becuase the battery depleted from lack of sun will it then come back on all by itslef when it gets very sunny? | 2023-04-17 | I haven’t ever had this problem,because the camera isn’t using battery 24/7 only when it picks up movement it’s usage is very small then the solar panel keeps it topped up,sorry I couldn’t be of more help,kind regards Brian | Brian Southgate | 2023-04-17 |
| If the camera dies becuase the battery depleted from lack of sun will it then come back on all by itslef when it gets very sunny? | 2023-04-17 | Hello. Yes, the camera can work again when the battery is charged. Please choose a location for your solar panel that gets the most sunlight throughout the year. | ReolinkEU | 2023-04-18 |
| How well does the power last on cloudy days with the solar panels (e.g Winter)? & Does the camera automatically pan round to a detection zone you set? | 2022-09-16 | Cloudy days are not great, and my camera now stands at about 71% from full a few weeks ago before the rains. My panel positioning is not perfect however. I do not think the camera pans by itself, it is all manual. | Amazon Customer | 2022-09-16 |
| How well does the power last on cloudy days with the solar panels (e.g Winter)? & Does the camera automatically pan round to a detection zone you set? | 2022-09-16 | Always at 100% I used it once on a 2 week holiday without the solar panel and at return it was nearly 80% charge. Without solar charging it will last you easily 1,5 months | Mihai | 2022-09-16 |
| How well does the power last on cloudy days with the solar panels (e.g Winter)? & Does the camera automatically pan round to a detection zone you set? | 2022-09-16 | Not been through a winter yet but battery on 100 % every time I check. No it doesn't have present on the pan | Markp | 2022-09-16 |
| How well does the power last on cloudy days with the solar panels (e.g Winter)? & Does the camera automatically pan round to a detection zone you set? | 2022-09-16 | "Hello. The standard working voltage of Reolink Solar Panel is 6V ± 0.3V, it will provide a sustainable power supply for the camera. When the temperature drops below 0 degrees Celsius, the battery will stop accepting the external charge and may run out of power. In normal use, one-time full charge, the batteries will last about 1-4 weeks according to different working environments and your connection frequency.xa0xa0 Sorry, this Argus PT camera does not support auto tracking function, all Reolink battery powered cameras don't support that function at present." | ReolinkEU | 2022-09-19 |