| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do you get motion alerts with this camera ? | 2023-02-17 | Yes | spidyspanx | 2023-02-19 |
| Do you get motion alerts with this camera ? | 2023-02-17 | Hello. Yes, this security camera has a motion alarm. You can set up the email, push, and siren to get alarm notifications. And this camera can also support person and vehicle detection. which can be set via the Reolink app/client. | ReolinkEU | 2023-02-22 |
| Do you get motion alerts with this camera ? | 2023-02-17 | Yes, you can customise sensitive of objects it recognises like car or person. | Customer | 2023-02-26 |
| Can you turn off the lights so theu aren't motion triggered? I don't want the lights to come on just the camera. Thanks | 2022-07-23 | Yes, go into configuration settings, advanced options and turn off spot light | spidyspanx | 2022-07-28 |
| Can you turn off the lights so theu aren't motion triggered? I don't want the lights to come on just the camera. Thanks | 2022-07-23 | Video could not be loaded | ReolinkEU | 2022-07-29 |
| Which reolink has the best WiFi range please. | 2022-09-18 | Hello. You may choose the WiFi camera with an external antenna, the test WIFi distance is 80-90 meters. This data applies to environment：Unobstructed, free of interference. However, the WiFi signal can be easily affected by the environment. The actual WIFI distance you can get relies on your camera working environment. And the key point is the WiFi coverage of the router, if the router cannot reach that far, we're afraid the camera will not be able to work as well. Therefore, you can have a try Duo WIFI camera. | ReolinkEU | 2022-09-20 |
| Can you use a smart card with this device if you don't have wifi? | 2022-11-08 | Nope it is a Wi-Fi device with no smart card back up | Keith Markillie | 2022-11-09 |
| Can you use a smart card with this device if you don't have wifi? | 2022-11-08 | Hello. This dual-lens wifi camera needs to work with wifi or a wired connection. If there is no wifi and you would like to use a sim card, you may consider the Duo 4G camera: https://www.amazon.co.uk/dp/B09KR64QZX | ReolinkEU | 2022-11-11 |
| Hi, Has anyone actually got this camera working with Blue Iris please? if so what settings did you use? | 2023-02-20 | Hello. Yes, this 2K wifi security can work with Blue iris via RTSP/RTMP. Before adding the camera to Blue Iris, please make sure that the camera ports are all enabled via Reolink Client or web browser. For more details, please contact us via Amazon message, then we will offer you details instructions. | ReolinkEU | 2023-02-23 |
| Can you zoom in on the app with this camera? If so is it good? Thanks all. | 2022-07-21 | Yes you can Zoom inusing the app as for is it any good that depends on your opinion but I would say yes good value for money | david | 2022-07-21 |
| Can you zoom in on the app with this camera? If so is it good? Thanks all. | 2022-07-21 | Hello. Yes. This Reolink 2K WiFi Camera with Dual-lens supports digital zoom. You can zoom in/out on the app or client. | ReolinkEU | 2022-07-25 |
| Has anyone connected to mains directly (without a plug) | 2023-01-15 | Hello. Afraid not, since this 5ghz wifi camera needs to be powered by the DC 12V adapter(included). And the input voltage of the Reolink DC Power adapter is 100~240V, which can work in the UK. | ReolinkEU | 2023-01-22 |
| does in need to be plugged in to a wall plug for power? how many hours does a 256GB card record? I don't have a smart phone - do I need one to use it? | 2023-02-02 | Yes it needs to be either hard wired or a Solar charger ,, No idea about data as it over writes Hope this helps | J Eaton | 2023-02-02 |
| does in need to be plugged in to a wall plug for power? how many hours does a 256GB card record? I don't have a smart phone - do I need one to use it? | 2023-02-02 | Hello. Yes, this dual-lens wifi camera needs to work by connecting to the outlet all the time. The bitrate affects video quality and recording file size. In general, the higher the bitrate, the better the image and audio quality and the larger the file size. Here is the relationship between SD card capacity, bitrate, and recording time: by 256 GB SD card, with a bitrate of 3072 kbps(default), this camera can record for 194.2 hours; with a bitrate of 5120 kbps, this camera can record for116.5 hours. Without the smart phone, you can also download the Reolink client on your PC to check the camera living and recording video. | ReolinkEU | 2023-02-06 |
| why is camera 1 and camera 2 different colours. | 2022-10-08 | It is more than likely a hardware issue. They have released a version2 of this camera and are not sure if that got this fixed or not. It does not bother me, it is only a security camera. | Kuru K. | 2022-10-08 |
| I bought 2 of these. The black area around the front of the camera is getting hot - should I be concerned? | 2022-07-27 | It should not be a problem. Mine has been in direct sunlight for the past 4 months, the sun on it for at least 8hrs a day. Have had no problems | spidyspanx | 2022-07-28 |
| I bought 2 of these. The black area around the front of the camera is getting hot - should I be concerned? | 2022-07-27 | Hello. You do not have to worry about this. This is a normal phenomenon. To ensure the excellent heat dissipation of the IPC (main heat source), the camera casing is designed to be a heat dissipation area. Though the camera casing might be a little hot for your hands to touch after it reaches 50℃, the temperature is still every far below the IPC's limit of the working temperature (85℃). If the device temperature is too high, try to move the device to a well-ventilated environment. | ReolinkEU | 2022-07-31 |
| Does it work with Apple Home? | 2023-03-01 | No not natively. Once you have it connected to your wifi you can use it with whatever you want but there is no inbuilt Apple Home functionality. | Mr S. | 2023-03-01 |
| Does it work with Apple Home? | 2023-03-01 | Hello. Sorry that this 2K wifi ip camera can't work with Apple home currently. But we appreciate your suggestion, We’vexa0forwarded it to our R&D team, they'll see if we receive similar feedback and put it into the schedule. | ReolinkEU | 2023-03-05 |
| What happens when the SD card is full ? | 2022-07-05 | it overwrites | J Eaton | 2022-07-05 |
| What happens when the SD card is full ? | 2022-07-05 | It will override the old recordings, you can also download the footage if you want follow the manual and you can also store recording on your computer too | PA | 2022-07-05 |
| What happens when the SD card is full ? | 2022-07-05 | It re- writes over the top of data on SD card. I have a 64 GB card and it records for about 2 weeks, so I always have the last two weeks of data on card. The length of recording time depends on your settings. | Garry | 2022-07-05 |
| Can this run from cable rather than wifi if it's out of wifi range? | 2022-12-01 | As long as you have RJ45 connection then yes | Keith Markillie | 2022-12-01 |
| Can this run from cable rather than wifi if it's out of wifi range? | 2022-12-01 | Yes, it has ethernet capability. | The Biking Viking | 2022-12-01 |
| Can this run from cable rather than wifi if it's out of wifi range? | 2022-12-01 | Yes that is how I am using mine as it is more reliable and doesn't drain the Wi-Fi | david | 2022-12-01 |
| Can this run from cable rather than wifi if it's out of wifi range? | 2022-12-01 | Yes it can, has a port for network cable. | PA | 2022-12-01 |
| Can this run from cable rather than wifi if it's out of wifi range? | 2022-12-01 | Hello. Yes, the camera also supports connecting to a router with a network cable. | ReolinkEU | 2022-12-07 |