| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I use the camera in Nigeria. Africa | 2023-05-05 | The camera needs a 3g or 4g mobile signal to transmit. It also records on a SD card, but it's main feature is to broadcast over mobile network. | Amazon Customer | 2023-05-05 |
| Can I use the camera in Nigeria. Africa | 2023-05-05 | Hello. Yes, the 3G/4G security camera GO PLUS can be used in Nigeria. And it is recommended to use a SIM card from Glo, MTN, Airtel. | ReolinkEU | 2023-05-07 |
| How do you set the SIM card up | 2022-07-16 | Set up in a phone then transfer over. Once the sim is on a network, just pop it in the camera and it worked immediately. Also by setting it up in a phone you can check signal strength before you screw up the camera! | Amazon Customer | 2022-07-16 |
| How do you set the SIM card up | 2022-07-16 | The SIM card doesn’t need setting up as such, it just needs to be a data SIM as opposed to a normal phone SIM. Once you have inserted the card the standard set up process checks that it is working. It is really very easy if you just follow the set up process as shown in the instructions | Beefy | 2022-07-16 |
| How do you set the SIM card up | 2022-07-16 | I put sim in an old phone to set up and then put in camera | Amy | 2022-07-16 |
| How do you set the SIM card up | 2022-07-16 | Hello. Please find the SIM card slot inside the camera and insert Sim Card and please be sure to install the SIM card with the notch facing up. Please note that only O2, EE, Vodafone (Prepaid SIM card ONLY), JT carrier SIM cards are supported in the UK | ReolinkEU | 2022-07-25 |
| Hi, can you use the camera from the wifi as well as the sim card? | 2023-05-13 | It will not operate without a data SIM card. I recommend at least 4Gb per month. | Kevin of Brigg | 2023-05-13 |
| Hi, can you use the camera from the wifi as well as the sim card? | 2023-05-13 | This camera is for use where there is no WiFi to access the internet. Reolink do sell security cameras with WiFi | Lyn Rabett | 2023-05-14 |
| Hi, can you use the camera from the wifi as well as the sim card? | 2023-05-13 | Hi, this is a battery camera with a SIM card to get the Internet, sorry to tell you that it doesn't support using the WIFI for the network. If you would like the battery camera with a Wi-Fi connection, you may consider this one: https://www.amazon.co.uk/dp/B07QQNRWK2 | ReolinkEU | 2023-05-15 |
| Will this cctv camera work with 4g sim carrier in Bangladesh and is it compatible in Bangladesh? Airtel and grameephone are 4g sim carriers over there | 2022-10-11 | It Should Work , You Need To Talk To Your Mobile Phone Network and They Will Do Settings For it To Be Transmitted To You | William Hawksworth | 2022-10-11 |
| Will this cctv camera work with 4g sim carrier in Bangladesh and is it compatible in Bangladesh? Airtel and grameephone are 4g sim carriers over there | 2022-10-11 | As far as I know it will work with all networks. | Amazon Customer | 2022-10-11 |
| Will this cctv camera work with 4g sim carrier in Bangladesh and is it compatible in Bangladesh? Airtel and grameephone are 4g sim carriers over there | 2022-10-11 | Hello. Sorry, our camera has not been tested in Bangladesh, so we have no recommended compatible SIM card, we can't promise that the camera can work with the LTE in Bangladesh. | ReolinkEU | 2022-10-13 |
| Will it work in greece? i love in uk. thanks | 2023-04-01 | No reason why not as long as you put a SIM card in it. You will need to be careful which SIM card if you are planning to view the camera from the UK. | Kevin of Brigg | 2023-04-01 |
| Will it work in greece? i love in uk. thanks | 2023-04-01 | Will work in any country with a mobile phone network | Midge | 2023-04-01 |
| Will it work in greece? i love in uk. thanks | 2023-04-01 | Hello. Yes, you can use this LTE solar-powered camera in Greece. It is suggested to choose Vodafone, Wind, or Cosmote sim card carriers to connect this camera to the network. After it is connected to the network successfully, you can access it on the Reolink App on your phone even if you are in the UK. | ReolinkEU | 2023-04-03 |
| Will it work in greece? i love in uk. thanks | 2023-04-01 | It depend on whether 4G is available and is it to the standard supported by Reolink camera. It works fine in Latvia. So, I guess there are not that many different standards for 4G. | Viesturs Kulnieks | 2023-04-05 |
| What is the connecting cable length? | 2023-01-17 | Plenty of cable, roughly about 2 or 3 meters but the camera is useless, no sun no camera!!! 😡 | Lenny "L" | 2023-01-17 |
| What is the connecting cable length? | 2023-01-17 | It’s wireless/battery operated so the only connection is the charging cable which can be used indoors or to a solar panel, which is what we use. The charging cable is around 6 feet I think but no connecting/plug in cable with my version anyway. | Elaine M | 2023-01-17 |
| What is the connecting cable length? | 2023-01-17 | Hello. The cable length of Reolink Solar Panelxa0is 4 meters. If it is not long enough in your case, you may consider purchasing our Solar Panel extension cable (4.5 meters/15 feet). You can use up to 2 extension cables for Reolink Solar Panel so that the total distance of the extension cable can reach up to 13 meters (43 feet). See the link: https://www.amazon.co.uk/dp/B095KK4L57 | ReolinkEU | 2023-01-27 |
| Can more than 1 camera be linked to share a sim? | 2022-10-11 | No, 1 camera requires 1 SIM card , I believe it’s called a V-sim card . | Vanessa | 2022-10-11 |
| Can more than 1 camera be linked to share a sim? | 2022-10-11 | No one sim per camera.. but you can pair and view all cameras in one app.. | Sarina | 2022-10-11 |
| Can more than 1 camera be linked to share a sim? | 2022-10-11 | Unfortunately, the sim card needs to be inserted directly into each camera and can't be shared between multiple cameras | Amazon Customer | 2022-10-11 |
| Can more than 1 camera be linked to share a sim? | 2022-10-11 | Hello. Cameras cannot share sim cards. Each 4G camera requires a separate sim card, and the sim card needs to be inserted into the camera for use. | ReolinkEU | 2022-10-13 |
| What functions would be used with Alexa? | 2023-04-21 | Hi, this kind of battery camera supports Alexa with the video stream view function. If there is any problem with the product, please contact us by Amazon message. | ReolinkEU | 2023-04-23 |
| What functions would be used with Alexa? | 2023-04-21 | I am sorry to disappoint you, but this camera is NOT connected to a WiFi and therefore Alexa will not pick it up. There are no functions that can be used with Alexa. This camera is mainly used as an outdoor camera in areas without electricity supply and without WiFi access. It uses a SIM card and it can use a solar panel for electricity, or it has to be recharged periodically via mains. I am using this camera to observe wildlife and it is absolutely fab for this! | Rachel | 2023-04-26 |
| confused with SIM etc dont want to use mobiles or cloud etc just a camera runs 24/7 and able to record ideally not plugged in - fire risk etc | 2023-04-03 | Hello. Please note that this cellular security camera needs to access the network via the sim card insert and can only save the motion recording video to the sd card. Cloud storage is not a must. Please note that only the Poe or the adapter wifi camera can support 24/7 recording. If you need an unplugged camera without a sim card network, the battery power wifi camera Argus Eco is recommended, which can still record to the sd card without a network. https://www.amazon.co.uk/gp/product/B07QQNRWK2/ Feel free to contact us via Amazon message if you need further | ReolinkEU | 2023-04-04 |
| Can this camera upload to a cloud space other than the Riolink Cloud? | 2023-05-09 | Hello. Afraid not. You could choose to use Reolink Cloud which is specially designed for Reolink cameras. Reolink will try its best to provide customers with fantastic service. | ReolinkEU | 2023-05-10 |
| Can this camera upload to a cloud space other than the Riolink Cloud? | 2023-05-09 | setup email video clip recording on any email e.g yahoo or google and all active video, are saved to email video clip remotely for you and replay from email download any time. reolink cloud are over priced | B M NGUYEN | 2023-05-10 |
| Can this camera upload a jpeg file to the cloud say every 10 seconds in time lapse mode? | 2023-05-09 | Hello. The Security Camera Go Plus supports Time-lapse capture every 10 seconds, but sorry that time-lapse photos can only be saved to the SD card. | ReolinkEU | 2023-05-10 |
| Does this camera with with lte sim cards in international countries such as in bangladesh? | 2022-09-14 | I cannot see any reason it would not work in any location with a local sim card. | Amazon Customer | 2022-09-14 |
| Does this camera with with lte sim cards in international countries such as in bangladesh? | 2022-09-14 | I Would Say Yes But Ring Your Mobile Network Provider To Let Them Set it For You To Receive Notifications To Your phone | William Hawksworth | 2022-09-14 |
| Does this camera with with lte sim cards in international countries such as in bangladesh? | 2022-09-14 | Hello. Sorry, our camera has not been tested in Bangladesh, so we have no recommended compatible SIM card, we can't promise that the camera can work with the LTE in Bangladesh. | ReolinkEU | 2022-09-15 |
| Can these cameras be used with Eir network in Ireland? | 2022-10-11 | Hello. We have not tested the compatibility of the camera with the Eir network in Ireland. In Ireland, we recommend using a Vodafone (4G LTE ONLY) sim card or Three (4G LTE ONLY) sim card. | ReolinkEU | 2022-10-13 |
| Can these cameras be used with Eir network in Ireland? | 2022-10-11 | If you get a 4G signal where you want to put the camera then it should work. I use 48 mobile (48.ie, owned by Three) and works fine even with a dodgy 4G signal. | DHC4 | 2022-11-06 |
| sorry new to this if i buy a data sim card how long will it last weeks months ? alos in the uk whats the cheapist card ? | 2023-03-24 | As everyone else will say it depends on how much you view your camera to how much data you use! I'm trying an ee data only SIM cost £50 preloaded with 120gb, lasts for 12mpnths or when you run out of data. Seems ok | Amy | 2023-03-24 |
| sorry new to this if i buy a data sim card how long will it last weeks months ? alos in the uk whats the cheapist card ? | 2023-03-24 | It lasts for as long as any on a mobile phone contract. Same thing. | Midge | 2023-03-24 |
| sorry new to this if i buy a data sim card how long will it last weeks months ? alos in the uk whats the cheapist card ? | 2023-03-24 | Hello. The data usage depends on the bitrate you set and the usage frequency of this LTE solar security camera. Under default settings, 1 GB of data can be used for continuous live streaming for 30 minutes in the mainstream (clear mode), and about 5 hours in the substream (fluent mode). Under normal usage, 2 GB of data a month should be enough. If you use this camera in the UK, the sim card from O2, EE, Vodafone (Prepaid SIM card ONLY), and JT is recommended. For the exact cost of a sim card, you need to consult the sim card provider. | ReolinkEU | 2023-03-27 |
| Will the camera work in kenya? i just bought one amd hope it does. how much gb of data can it use in a month? | 2023-02-16 | I don't see why not. It works via mobile phone signal. As to data, it depends how often the camera is triggered and how often you view it. In our first month we used 6Gb data, but now the novelty has worn off and following adjustment to minimise false alarms, we use less than 2Gb per month. | Kevin of Brigg | 2023-02-16 |
| Will the camera work in kenya? i just bought one amd hope it does. how much gb of data can it use in a month? | 2023-02-16 | We average 1.2gb a Month on a field with 2 horses in it. | WezC | 2023-02-17 |
| Will the camera work in kenya? i just bought one amd hope it does. how much gb of data can it use in a month? | 2023-02-16 | Hello. Yes, this camera can work in Kenya and the sim card from AIRTEL is recommended. The data usage depends on the bitrate you have set for the camera and the actual working situation. With 1 GB of data plan, under the default settings, it can be used for continuous live video viewing for 30 minutes in mainstream type(clear mode). And about 5 hours in substream type(fluent mode). Under normal usage, 2 GB of data monthly will be enough. | ReolinkEU | 2023-02-20 |
| can u buy spare batterys | 2022-08-18 | Apparently for our cameras you cannot. We have one powered by solar panel and one urged into electric socket. Both work well. | a v manson | 2022-08-21 |
| can u buy spare batterys | 2022-08-18 | Yes | Amazon Customer | 2022-08-21 |
| can u buy spare batterys | 2022-08-18 | Yes. I think you just look up the battery size required and order accordingly | Helen Grant | 2022-08-21 |
| can u buy spare batterys | 2022-08-18 | Hello. Yes, this 4MP 3G/4G battery security camera comes with rechargeable batteries. The back cover with the batteries inside for Reolink Go Plus can be removed from the camera body, so the battery of Reolink Go Plus is replaceable. We sell the battery for Reolink Go Plus in the store, here is the link: https://www.amazon.co.uk/dp/B07WNHTJ1D. Feel free to contact us via Amazon message if you have questions about the battery. | ReolinkEU | 2022-08-22 |
| Will this work with a solar panel on indoor stables? | 2023-02-21 | Solar panel will need to be outdoors, the more light the better. It does have a pretty long cable :) | Amy | 2023-02-21 |
| Will this work with a solar panel on indoor stables? | 2023-02-21 | i used on a a garage as long as solar panel is placed outside camera works fine inside | Merf | 2023-02-21 |
| Will this work with a solar panel on indoor stables? | 2023-02-21 | Hello. This security camera can work indoors. However, to charge the camera via the solar panel, the solar panel needs to be installed at a perfect angle and position outdoor to maximize sunlight exposure with no blocking and other obstacles. And this camera can also be charged by the DC 5V power adapter. | ReolinkEU | 2023-02-23 |
| Can this be used with a contract sim card or only pre paid data sim card? be easier to have a clontract one | 2022-10-27 | It's no different to a mobile phone in that respect. Any sim card can be used whatever arrangements you have with your provider | Midge | 2022-10-27 |
| Can this be used with a contract sim card or only pre paid data sim card? be easier to have a clontract one | 2022-10-27 | Any sim will do | Amazon Customer | 2022-10-28 |
| Can this be used with a contract sim card or only pre paid data sim card? be easier to have a clontract one | 2022-10-27 | Hi we have 3 cameras and a Vodafone smart sim card in each. Ours are £4 per month each and we have never been told we have used too much. | a v manson | 2022-10-29 |
| Can this be used with a contract sim card or only pre paid data sim card? be easier to have a clontract one | 2022-10-27 | In the UK, you may choose a sim card from O2, EE, Vodafone (Prepaid SIM card ONLY), JT. It's suggested not to use a contract card. | ReolinkEU | 2022-10-31 |
| SIM card has ran out how do I renew | 2023-02-24 | Call your provider and buy another one or top up doh.. | Midge | 2023-02-24 |
| SIM card has ran out how do I renew | 2023-02-24 | We pay a monthly subscription with the SIM card provider. We use EE. | Elaine M | 2023-02-24 |
| SIM card has ran out how do I renew | 2023-02-24 | You will need to contact your mobile network provider that the SIM card is registered with. | Kevin of Brigg | 2023-02-24 |
| SIM card has ran out how do I renew | 2023-02-24 | Ring who ever it’s with or go on the app for your SIM card | Martin | 2023-02-24 |
| SIM card has ran out how do I renew | 2023-02-24 | Hello. If the data plan of the sim card is expired, please contact the network provider to renew it. | ReolinkEU | 2023-02-27 |
| Can this do a.n.p.r.? | 2023-05-23 | Good day. This is a battery camera that supports the PIR detection, the detecting distance of motion detection is related to the size of the object, the range of movement, and the sensitivity of your camera, so the specific value of detection distance cannot be given. We do not recommend using it like this. As this is for family use. Unfortunately, if the vehicle is driving too fast, it will not work. | ReolinkEU | 2023-05-25 |
| Does this come with the SR3 6w solar panel? | 2023-06-13 | Yes | Leeunited | 2023-06-13 |
| Does this come with the SR3 6w solar panel? | 2023-06-13 | Not sure of the Solar panel but it does come with one..we use ours on the battery. | Mr. D.A. Borland | 2023-06-13 |
| Does this come with the SR3 6w solar panel? | 2023-06-13 | It came with the Go Plus+Solar Panel. The details on the panel itself says : Model - Reolink Solar Panel - Max Voltage 6V Max power 3.2W. Unfortunately it doesn't say anywhere if it is SR1, SR2, or SR3. Sorry | Ed | 2023-06-13 |
| Does this come with the SR3 6w solar panel? | 2023-06-13 | Yes mine did so assume it is still part of the package. Unfortunately after a few months it stopped charging and I can no longer charge the camera via solar panel or mains power via the external port, I have to take the battery out and charge it. I contacted customer services and their understanding of the problem was poor and remains unresolved. Having said that the camera is brilliant and does a great job. Shame about the customer service. | Elaine M | 2023-06-13 |
| Does this come with the SR3 6w solar panel? | 2023-06-13 | Hello. Sorry to tell you that this 4G security camera comes with a 3W solar panel. If you want the 6W solar panel, you could purchase it here: https://www.amazon.co.uk/dp/B088SR2C4D | ReolinkEU | 2023-06-14 |
| i dont want wifi, a plug in allday/night but do want 24hr continous montoring, recording on side of house. IS this the right camera? | 2023-04-03 | No, tis will not do 24hr recording. | WezC | 2023-04-03 |
| i dont want wifi, a plug in allday/night but do want 24hr continous montoring, recording on side of house. IS this the right camera? | 2023-04-03 | Hello. Please note that only the Reolink Poe or the adapter wifi camera can support 24/7 recording. This cellular security camera can only support motion recording. And yes, it can get a network connection via the cellular sim card inside, no need for the wifi. Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2023-04-04 |
| Can I used this in Philippines | 2022-08-13 | Use it anywhere where the sun shines | Midge | 2022-08-13 |
| Can I used this in Philippines | 2022-08-13 | Hello. We are sorry to inform you that the camera is not available in the Philippines, the US site version is available in the Philippines, and you can purchase it according to your needs, here is the link: https://www.amazon.com//dp/B098DY1FHH. If you have further questions, please contact us via Amazon message. | ReolinkEU | 2022-08-19 |
| Does this product work in Africa with network provider's sim card ? | 2022-12-15 | It will work with most sim cards, it just needs a sim with data. | Amazon Customer | 2022-12-15 |
| Does this product work in Africa with network provider's sim card ? | 2022-12-15 | Yes | Midge | 2022-12-16 |
| Does this product work in Africa with network provider's sim card ? | 2022-12-15 | Hello. The 4G camera can work in some countries in Africa with certain carriers, please contact us via Amazon message so that we can help you better. | ReolinkEU | 2022-12-19 |