| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can i monitor anywhere in the world | 2022-01-20 | Yes. You can log into the cloud edge app and monitor from anywhere. | Mr | 2022-01-20 |
| Can i monitor anywhere in the world | 2022-01-20 | I monitored it from Scotland a few weeks ago, no problems as long as you have a wifi signal. | CPM | 2022-01-20 |
| My camera points to the sea but I don’t want the motion detector to go off all the time, can I block out certain parts to prevent activated recording? | 2022-01-07 | Maybe you can reduce motion detection to low | Muhammad Junaid | 2022-01-07 |
| My camera points to the sea but I don’t want the motion detector to go off all the time, can I block out certain parts to prevent activated recording? | 2022-01-07 | I am not sure. I suggest you contact customer support and ask them. | Mr | 2022-01-07 |
| Just ordered the cctv cameras and i live in the uk but planning to send them abroad and monitor from uk. how do i set up the account? | 2022-01-20 | First, you need wifi to connect your cameras to internet. Secondly, make sure there are a lot of Sun, as in UK, at winter time I had to take camera down and charge it every week. Third, keep in mind, these cameras records only after movement is detected, not continuously, and records only some seconds (10-20) after movement. You can watch on app any time(life), but recording will happen only after movement. Also, moving object must be hot, like Angelina Jolie or smth, but if it will be just some bushes from the wind, it won't record. I had situation when a person had hoodie on and camera didn't detect him, did not record. | Aivaras | 2022-05-10 |
| Hi. i bought 2 of this cameras a few days ago but on of them is not working anymore. red light flashing only.tried to reset but does the same.help pls | 2022-06-21 | I suggest you return it and order another one if it continues not to work after a reset | Mr | 2022-06-21 |
| What sort of micro sd card does this require please | 2022-06-01 | You can use a micro sd card unto 128gb. I find integral are good and reliable. They come in 32 64 or 128gb. | Mr | 2022-06-01 |
| Could this system be used for wildlife? I’m looking for solar powered for nest boxes. Thanks | 2022-05-10 | It doesn't record continuously, only some seconds(10,20) after movement is detected, also, there is a delay, records after 2 seconds movement is detected. Also, in winter not enough Sun light, I had to take home to charge the camera every week. I had baby camera which recorded continuously, movement detection was to send msg to your phone, to inform about movement. So, on the app, you can see at what time movements were, then you can check on video what happened. | Aivaras | 2022-05-10 |
| Could this system be used for wildlife? I’m looking for solar powered for nest boxes. Thanks | 2022-05-10 | Hi, Yes if the bird box was large enough you could install it inside the box or make a hole on the inside of the box and position the lens facing inside the box to record clips of what is happening inside the box. You would need to install the cloud edge app and insert a micro sd card inside the camera to record clips. Or you could log into the camera via the cloud edge app and record footage as you see fit. | Mr | 2022-05-11 |
| How do i know that the solar panel is working? I cant find an indicator on the app | 2022-09-06 | I do not believe there is any indicator that shows it's working. However it should work if it is plugged in and the panel in in sunlight. This should keep the battery charged for longer. | Mr | 2022-09-06 |
| How do i know that the solar panel is working? I cant find an indicator on the app | 2022-09-06 | There is a battery indicator in the app. When you select the device, just to the bottom left of the video you will see a green battery bar beside the Bit Rate monitor. | Duncan | 2022-09-07 |
| How do i know that the solar panel is working? I cant find an indicator on the app | 2022-09-06 | When you check the battery status on the app it should show charging instead of the percentages. | Emil Nedkov | 2022-09-07 |
| I want the camera to cover driveway but wifi wont reach as my garden is long. Can you set camera to record zooming in please? | 2022-04-29 | Hi, I do not think you can zoom in with the camera because as far as I understand there is no zoom facility. However by looking at the footage recorded if you use an sd card or look at a photo in the cloud edge app it would be possible to zoom in. Hope that helps. | Mr | 2022-04-29 |
| After the 7 day free cloud storage has expired, will the motion detected videos get recorded onto the SD card? Thanks | 2022-03-09 | Hi, Yes the video clips will be stored on the sd card regardless of the cloud edge seven day free trail. | Mr | 2022-03-09 |
| After the 7 day free cloud storage has expired, will the motion detected videos get recorded onto the SD card? Thanks | 2022-03-09 | I haven’t used it for recording, but I expect you can. As long as you have a card reader | Chris K. | 2022-03-09 |
| Can I add privacy screens to the image. Eg neighbours property? | 2022-08-21 | Yes, you can do that. There is an option in the camera settings to mark the areas you don`t want to monitor. | Emil Nedkov | 2022-09-07 |