| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera work with CamHi? | 2022-06-30 | Dear friend, our security camera works with CamHi and CamHipro. You can use the 2 APP to connect your camera. | Topcony camera | 2022-06-30 |
| Does this camera work with CamHi? | 2022-06-30 | Yes it does | Ken | 2022-06-30 |
| Camera sd card is showing video from last night with todays date | 2022-09-11 | Go into settings and scroll down to time stamp and change time . | jerry | 2022-09-11 |
| Camera sd card is showing video from last night with todays date | 2022-09-11 | Sync the camera to your device time | p mcardle | 2022-09-11 |
| Camera sd card is showing video from last night with todays date | 2022-09-11 | Mine now shows the correct date and time but setting it up was not easy. | Mr. John Bailey | 2022-09-12 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | Have not tried it. You should be aware it’s illegal to deliberately use the camera for the purpose of looking through property which does not belong to too. | RT | 2022-11-28 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | Don't think it would be very reliable, because of reflection off the window ,and at night the inflareds would also reflect.I have not tried this camera inside but I did try another make and it was not very good | brian dog [ lock] | 2022-11-28 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | I haven't tried it ,but would doubt it as the beams would be deflected by the glass. | david kemmy | 2022-11-28 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | you may have problems with reflection on the lens | Mr. D. Kober | 2022-11-28 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | Yes it can | Peter Rae | 2022-11-29 |
| How do i keep motion into own property without going into neighbours | 2022-11-04 | When your watch your camera in portrait swipe left 3 times and you will see intelligent tracking, turn it off 👍 | Stephen Blakeley | 2022-11-04 |
| How do i keep motion into own property without going into neighbours | 2022-11-04 | With your Cam-Hipro app you can set the angle of the camera to wherever you want, assuming you have downloaded the app. Otherwise consult the instructions or contact the company. Hope this helps | Amazon Customer | 2022-11-05 |
| Seems like a good camera; is there a battery version of this camera or one very similar to it? | 2022-09-25 | I do not know if there is a battery version but this is a plug in socket. It is a very good camera. | sadrogebb | 2022-09-26 |
| How do i get my topcoony camera to notify my phone | 2022-04-26 | If you have downloaded the app onto your phone as per instructions you should then go into phone settings scroll to notifications and select the camera app and allow notifications | paul archer | 2022-04-26 |
| How do i get my topcoony camera to notify my phone | 2022-04-26 | Hi , thank you for your order! Here are some suggestions for you: 1. download the Camhipro app for your phone, note that give the app permission to send notifications. 2. add the camera to the Camhipro app as the video we attached on the Amazon product page. 3. after add the camera, go to the camera settings in Camhipro app---Alarm management and notification--- turn on the "receive alarm notification push" and the "motion detection alarm", you can also adjust the sensitivity to get the motion detection alarm. Hope it is useful for you! Topcony equips with a professional tech team that will give you full support and satisfied service. If you have any questions in use, please feel free to contact us, we will provide you with more detailed suggestions. PS: Topcony official email: service (a) Topcony (.) com (change the (a) with "at" sign and (.) with a single dot, don't leave spaces) | Topcony camera | 2022-04-26 |
| Not recording to sd card | 2022-09-10 | Have you gone into settings and selected recording options? | DIYer | 2022-09-10 |
| Not recording to sd card | 2022-09-10 | First check u don't have a dud card. Format the card using the CamHipro app . I clean mine by formating it once every few weeks ( which you should if it captures any of your neighbours territory- GDPR). My camera has been operating for over a year and has been fine. | Jetlag | 2022-09-11 |
| Not recording to sd card | 2022-09-10 | only thing i can think of, try formatting your sd card to the camera. | john thawley | 2022-09-11 |
| Can night mode be turned off completely? | 2022-07-08 | You can have the light on or off for night recording to be black and white or colour | DIYer | 2022-09-10 |
| Does the camera need wifi? As its for my caravan so there wont be any wifi there as ill take my phone with me. | 2022-04-28 | It needs access to WiFi or an ethernet connection via cable. In addition to access it remotely you will also need a dynamic DNS service (free) to provide the current IP address it's on. Without this it can act as a WiFi hotspot so you can connect your phone directly to it when you're in range 20m. | HectorSpace | 2022-04-28 |
| Can be connected to RJ45 Connector?? | 2022-07-23 | yes i have 2 and both are connected via RJ45 to my home network, via powerline network adaptors | Paula B. | 2022-07-24 |
| Can be connected to RJ45 Connector?? | 2022-07-23 | Yes | HectorSpace | 2022-07-24 |
| What extension power lead do i need for this camera as the power supply is indoors is further than what the actual camera cable is. | 2022-06-28 | I've fitted half a dozen of these cameras and I always use the dericam extension cable. It comes in black or white and 10. 20 and 30ft. It is compatible with this camera. Dericam 30ft Power Extension Cable, 2.1mm x 5.5mm for DC 12V Power Adapter, for CCTV Security Camera/IP Camra/DVR Standalone/LED Strip, 12V-9M, White | DIYer | 2022-06-28 |
| What extension power lead do i need for this camera as the power supply is indoors is further than what the actual camera cable is. | 2022-06-28 | Hello Susan You can buy a power cable extension lead from Amazon. Check with the camera manufacturer for the cable type. | douglas white | 2022-06-28 |
| What extension power lead do i need for this camera as the power supply is indoors is further than what the actual camera cable is. | 2022-06-28 | my camera was returned my camera at the time worked of battery and wi fi so i could not tell you sorry | gary obrien | 2022-06-28 |
| What extension power lead do i need for this camera as the power supply is indoors is further than what the actual camera cable is. | 2022-06-28 | This camera looks different from mine, but if it has a USB charger lead, you just need a long USB to USB extension lead. Alternatively just use a mains extension cable and a mains to USB plug/socket. Either way, bear in mind it takes about a day to charge. My camera can be unscrewed from its mount so I normally take it indoors for charging. | dch222 | 2022-06-29 |
| Hello how do i get camera to record 24 hours a day please | 2022-07-09 | Hi you need an sd card if you haven’t already got one, go into settings go to sd card plan recording and click on easy setup, it's continuous from Monday to Sunday. | ryan fisher | 2022-07-10 |
| Hi im from england does this camera use an english plug and will it pick up and alert for wild life eg foxes thank you sue | 2022-04-23 | Yes it has the English and Irish plug, it will probably pick up a fox mine was in a shed with calves and it picked up their movement. | lenny | 2022-04-23 |
| Hi im from england does this camera use an english plug and will it pick up and alert for wild life eg foxes thank you sue | 2022-04-23 | Hi sue, yes it has a uk plug, it picks up everything including the wind moving garden table cover, a bit of a pain as you get alerts every five minutes, if i was you go for a camera with human only detection or switch alerts off as it still record’s to the sd card | paul heritage | 2022-04-25 |
| Does this have an Ethernet cable slot? | 2022-11-03 | yes it does,wifi worksv well also,,hope this helps | Mr. D. Kober | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes | Arthur wicks | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes ,but also works with wifi | david kemmy | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes, it does. Comes with an RJ45 breakout connector. | Kaz_London | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes, you use the ethernet connection initially to connect, then wifi | DIYer | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes it has an ethernet cable connector | brian dog [ lock] | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes it does, it can work with cable or wireless. | jmc | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | yes im sure it does, theres a couple of cables connected to the camera 1 for the power and 1 for the ethernet cable or just use wi-fi. i have a camera on the front and back of my house and both work perfect on wi-fi. | john thawley | 2022-11-03 |
| will this camera connect via adsl only, instead of wifi if my wifi is too poor. | 2022-05-13 | I don't know what adsl means. Ours are connected to the internet. | SANDIE | 2022-05-13 |
| will this camera connect via adsl only, instead of wifi if my wifi is too poor. | 2022-05-13 | I dont realy know as I sent mine back as not suitable Although most internet routers are wifi | MR D. | 2022-05-17 |
| Will this camera connect to a ring doorbell 4 system and can it be controlled via the ring app on an iPhone? Thanks | 2022-07-02 | No, can not work with ring app. | jmc | 2022-07-02 |