| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How long power cable | 2023-03-14 | I have battery one only sorry | Michael Jones | 2023-03-14 |
| How long power cable | 2023-03-14 | Wi-Fi no cables | Ian | 2023-03-14 |
| How long power cable | 2023-03-14 | The power cable is around 2 meters long. | Pete & Carole | 2023-03-14 |
| How long power cable | 2023-03-14 | No power cable it got batteries. Recharge the batteries by USB lead | ian | 2023-03-14 |
| How long power cable | 2023-03-14 | It is about a metre i think. I have my panel close to the camera | Baz | 2023-03-15 |
| How long power cable | 2023-03-14 | No power cable with mine, its the battery version, sorry can't give you an answer. | Derekcurrell | 2023-03-15 |
| Hi, does anyone set the Time period? If so what time do you use, from and to please | 2023-05-21 | It’s a 24/7 system that activates with movement you can adjust the sensitivity to save battery U0001faab hope this helps !!!! | Jim | 2023-05-21 |
| Hi, does anyone set the Time period? If so what time do you use, from and to please | 2023-05-21 | No, I didn’t set a time. No particular need. | John Marriage | 2023-05-21 |
| Hi, does anyone set the Time period? If so what time do you use, from and to please | 2023-05-21 | You can set the detection times in the phone app. I use 2100 to 0800 the next morning. | MR M T KITSON | 2023-05-21 |
| Hi, does anyone set the Time period? If so what time do you use, from and to please | 2023-05-21 | We have not got the solar version ours is mains electric so it runs 24/7 | L fom Leicester | 2023-05-22 |
| Hi, does anyone set the Time period? If so what time do you use, from and to please | 2023-05-21 | Mine is set from 21hours to 6am but if there is a movement outside those times it does take a picture | Charles Dube | 2023-05-22 |
| How does this camera record, if not with sd card? | 2023-06-14 | It doesn’t it needs a sd card to record. | kate frost… | 2023-06-14 |
| How does this camera record, if not with sd card? | 2023-06-14 | I use a 128gb card, if you want you can pay a monthly fee and it will be stored on a cloud, a card is a lot cheaper and has plenty of storage space | J.R. | 2023-06-14 |
| How does this camera record, if not with sd card? | 2023-06-14 | It either works with a sd card or paid subscription to the cloud | Ang | 2023-06-14 |
| How does this camera record, if not with sd card? | 2023-06-14 | It records on a sd card my friend & I think you can cloud back up as well but not100% sure a very good camera for the price !! | Jim | 2023-06-14 |
| Is this camera fulfilled by amazon (have a voucher) thank you | 2023-05-25 | Better to ask Amazon just in case. You could try and see what happens. | John | 2023-05-30 |
| Is it easy to install to a house made of bricks? Does the solar panel battery charges and works properly during winter time? | 2023-06-14 | Truthfully I was a little concerned when my camera was delivered due to the fixings being quite small. After all I wanted to attach the camera to a pebble dash wall & I was really concerned I'd lose a few mil of grip. It's been up since early spring now and no issues at all. As for charging in winter? I can't honestly say as I've not had it installed a full year but what I can say is this. During late winter/early spring my battery would drop to maybe 78-80% (due to me playing with the new toy). But then you have one bright day & boom, 100% battery in a morning. It's a great camera, highly recommended 👍 hope this helps. | Kevin | 2023-06-14 |
| Is it easy to install to a house made of bricks? Does the solar panel battery charges and works properly during winter time? | 2023-06-14 | I drilled a hole right through the outer wall and connected to a plug in the ceiling. I don't have the one that uses solar panels. | steve | 2023-06-14 |
| Is it easy to install to a house made of bricks? Does the solar panel battery charges and works properly during winter time? | 2023-06-14 | Hi - they are easy to install but ours are maims electric so no idea about the solar | L fom Leicester | 2023-06-15 |
| Is it easy to install to a house made of bricks? Does the solar panel battery charges and works properly during winter time? | 2023-06-14 | It is easy to install, either to wood fence pole or brick. The solar panel works well for the time I have had the camera, March to present. | Mr Andrew S Hook | 2023-06-15 |
| How far the sensor detect? Did the app is free to use? | 2023-02-17 | The app is free and not sure on how far the sensor detects but when it does I have a good clear picture and it covers the area I need and it alerts to my phone quickly | Hb | 2023-02-18 |
| How far the sensor detect? Did the app is free to use? | 2023-02-17 | The images are clear 25 meters away but the sensor will pick up movement up to about 10-12 meters away. The app works well and is free. I receive images of delivery men arriving when I am 120 miles away. I can speak to them if I wish and can move the camera remotely to inspect my property. There is also an intruder alarm which can be set to sound if the camera detects motion overnight for example. Great camera and easy ti use app. | MR IAIN C TODD | 2023-02-20 |
| I have purchased the wireless battery camera because I've seen in reviews you can have it 24hour recording is this correct or do I need to return it | 2023-02-18 | I have the powered 360 and you can set it to record any time period you require, however I don't know about the 2K 360. If you look at the instruction booklet it will tell you. | Philip Lumley | 2023-02-18 |
| I have purchased the wireless battery camera because I've seen in reviews you can have it 24hour recording is this correct or do I need to return it | 2023-02-18 | Don’t know sorry I sent them back as I could not get them set up | andrew | 2023-02-18 |
| I have purchased the wireless battery camera because I've seen in reviews you can have it 24hour recording is this correct or do I need to return it | 2023-02-18 | It is always ready to record on any movement, you can set the sensitivity as well so it doesn’t record small animals for instance. I find it great because it alerts as soon as anyone is near and the battery lasts for ages but that depends on how often it gets activated and records, I love it and the app is good and easy to use. So I would recommend it | Hb | 2023-02-18 |
| I have purchased the wireless battery camera because I've seen in reviews you can have it 24hour recording is this correct or do I need to return it | 2023-02-18 | My understanding is that the camera picks up an alert when there is movement from the sensors. As there is a slot for a micro SD card you can commence the footage or even take the photo image of what is shown on the camera. The camera will be live and pick up any movements and alert you via the App if you switch these on. I’ve been very pleased with ours. They send me sn alert when anything happens. It will record it to the SD card and I’ve taken photo images of anything that I wanted to just check and then delete if not needed. Battery life is good. I’ve just had the alert of low battery to recharge them after around 4 months but I suspect it would also be down to how many alerts and how often you switch to look at something like switching the light on and moving the camera via the App. I’m not sure which model you have but mine are the ZS-GX1S & I would recommend them. | Tristan | 2023-02-19 |
| No lights coming on at night time, how do i get this to work please? | 2023-02-01 | As far as I know, the light will only come on if triggered by something or somebody passing the sensors. After a couple of minutes it goes off automatically. Also check the level of sensitivity. Too low would also affect it. | Pete & Carole | 2023-02-01 |
| No lights coming on at night time, how do i get this to work please? | 2023-02-01 | YOU SHOULD BE ABLE TO GO INTO THE SETTINGS FOR THAT CAMERA AND IN THE OPTIONS CHOOSE 'NIGHT TIME LIGHTS ON' | christopher lamph | 2023-02-02 |
| No lights coming on at night time, how do i get this to work please? | 2023-02-01 | The light should come on automatically with the PIR system it has, you can also override this with in the app and turn it on manually. If neither of these work I suggest you have a faulty unit. | Daemon | 2023-02-02 |
| Does the battery version record 24/7? | 2023-02-04 | It records any human movement so the battery last a long time. It only activates when someone passes near | Hb | 2023-02-04 |
| Does the battery version record 24/7? | 2023-02-04 | Yes | Ian | 2023-02-04 |
| Does the battery version record 24/7? | 2023-02-04 | Yes | Amazon Customer | 2023-02-04 |
| Does the battery version record 24/7? | 2023-02-04 | Can you advise me how to set the battery camera to record 24/7 as I can see two of you have posted yes | Natalie ❤️ | 2023-02-18 |
| What should the bit rate be on this camera ? | 2023-03-24 | Your internet should have 2.5 & 5 ghz the camera selects its channel | David Edwards | 2023-03-27 |
| Has anyone fixed the issue of the time zone changing automatically? | 2023-04-04 | I never had this problem | bandv | 2023-04-04 |
| How to extend video recording | 2023-04-24 | Hi, if you go to the next page on your data, you can open recordings and increase the time. Hope this helps. | Patrick Tyrrell | 2023-04-24 |
| How to extend video recording | 2023-04-24 | Hi, if you enter Settings, Alarm Management &: choose Custom Mode. You can choose a 30 second recording time. If you switch Alarm Interval off, this will help to make continuous recording following detected movement. I hope this helps. | Kevin | 2023-04-24 |
| How to extend video recording | 2023-04-24 | I have an SD card in mine which records a lot (not sure how much) of video - put in the biggest SD card you can. I think you can reduce the picture quality if you want which will give you longer recordings | Baz | 2023-04-24 |
| Fitting and SD card | 2023-02-14 | Follow the instructions in the box | Alfie | 2023-02-14 |
| Fitting and SD card | 2023-02-14 | I have had the Geek 360 for the last few months and find it a comforting addition to my external security. With non stop recording,pan tilt and zoom, floodlighting included. Colour night vision with rechargeable battery complete the perfect security camera package | Gerryd | 2023-02-14 |
| Fitting and SD card | 2023-02-14 | Sorry Natalie I'm not sure what your question is? But fitting is straight forward just screw it in your desired position and the SD card needs to be purchased separately and just slots in. The SD card is required to store the images on. | Derekcurrell | 2023-02-14 |
| Fitting and SD card | 2023-02-14 | Just position camera so it can record as much of the area that you require to monitor. Preferably above head height. Regarding the SD card, a128gb one will easily record a fortnight’s data on HD setting. | Pete & Carole | 2023-02-14 |
| Fitting and SD card | 2023-02-14 | Screw the backing in the surface where you want to put the camera. Then place the camera on the backing plate and screw it on using the screws provided. The SD card is inserted where you would put the cable to charge the camera | Daemon | 2023-02-14 |
| What is the difference between ie20 and ie50 variants? | 2023-05-13 | I'm not sure, I just bought the cheapest one and it works well. I still haven't tried to see if it can work on motion detection. | steve | 2023-05-13 |
| Can this camera (zs-gx1s) be used wiht the hip2p client? and if so, where is the uid on the camera? | 2023-02-03 | Yes | Amazon Customer | 2023-02-04 |
| Is there any way you can make this camera static so that it keeps recording in one position and doesn't track away from the area you want to stay on? | 2023-03-11 | I have never had this problem. I have a static view and will only move using the joystic control PTZ on the live page. Suggest you contact the company, they always responded quickly when I contacted them | bandv | 2023-03-11 |
| Is there any way you can make this camera static so that it keeps recording in one position and doesn't track away from the area you want to stay on? | 2023-03-11 | This camera is static unless moved to another position using the app | Lauren Kane | 2023-03-11 |
| Is there any way you can make this camera static so that it keeps recording in one position and doesn't track away from the area you want to stay on? | 2023-03-11 | Mine doesn’t track unless you use the app to move it. | Daemon | 2023-03-11 |
| Is there any way you can make this camera static so that it keeps recording in one position and doesn't track away from the area you want to stay on? | 2023-03-11 | Go to settings and turn off tracking. | jim scully | 2023-03-11 |
| Is there any way you can make this camera static so that it keeps recording in one position and doesn't track away from the area you want to stay on? | 2023-03-11 | Hi, my experience after setting this up is wherever you point it is where it records, it doesn’t track only detects and records, it only moves when you reposition by your device or by hand but good picture quality. I recommend buying the solar panel as well. | Patrick Tyrrell | 2023-03-11 |
| Is there any way you can make this camera static so that it keeps recording in one position and doesn't track away from the area you want to stay on? | 2023-03-11 | the camera will stay in the position you set it unless you yourself move it, either remotely or by hand | Alan R. Edwards | 2023-03-11 |
| Is there any way you can make this camera static so that it keeps recording in one position and doesn't track away from the area you want to stay on? | 2023-03-11 | It should stay in a permanent position unless you/ someone else - use the app to move it and/or you’ve placed it where there are high winds or on a surface prone to vibration | Martin R. | 2023-03-11 |
| Can I view this camera on windows desktop? Does it also run 15 fps? Thanks. | 2023-02-06 | Only on phone as far as I know | Michael Jones | 2023-02-27 |
| I live in a top floor flat will i need it fitted by handyman? also is szd card included and does cloud require subscription thanks | 2023-02-14 | Depends where you want it fitted, if you can reach the required position yourself and can drill holes you can fit it yourself. The SD card stores your images for playback. I don't think they offer Cloud storage, however I've not used it so can't answer that sorry. | Derekcurrell | 2023-02-14 |
| How sensitive is the night vision motion detection, I have one which constantly sends notifications when raining, foggy | 2023-05-04 | It will pick up any slight movement in the camera lens, maybe move it to a more less sensitive area. Under a porch or overhang would probably solve the rain or fog problem. | Kevingoodger | 2023-05-04 |
| Hi, for the wired version. Does it have the loud alarm to deter trespassers. Also, can it record 24/7? Thanks. | 2023-03-12 | It does record 24/7 if you put a memory card in and has motion sensor — you can speak through the microphone and with the audio turned up you can hear what is going on but as far as I know does not have an audible alarm | L fom Leicester | 2023-03-12 |
| Hi, for the wired version. Does it have the loud alarm to deter trespassers. Also, can it record 24/7? Thanks. | 2023-03-12 | Yes this camera in all power supply versions has a siren alarm and led light flashing deterrent. It can record 24/7 on a memory card or onto the cloud after buying a subscription. | Very good picture but slow res… | 2023-03-13 |
| Would a Sky dish in close proximity interfere with my camera's picture quality ? | 2023-03-23 | In my opinion this camera's wifi connection is still too weak and too many factors might affect it. Probably the sky dish absorbs and distorts wifi signal. | Very good picture but slow res… | 2023-03-23 |
| Would a Sky dish in close proximity interfere with my camera's picture quality ? | 2023-03-23 | When you set it up, it will tell you how good the wireless connection is. Try that first, but I would doubt the dish would be a problem. | Eddie | 2023-03-23 |
| Would a Sky dish in close proximity interfere with my camera's picture quality ? | 2023-03-23 | If I understand it right a sky dish is a receiver so does not transmit anything to affect the camera. Mine is about 4 m from the dish and I cannot see any problem | bandv | 2023-03-23 |
| Only today's recording can be downloaded why is this? | 2023-06-14 | We don’t do any recording ourselves, but l believe you would just need to add an SD card to enable this. | LandlubberDave | 2023-06-14 |
| Only today's recording can be downloaded why is this? | 2023-06-14 | Micro memory card required for long term storage | John | 2023-06-14 |
| Only today's recording can be downloaded why is this? | 2023-06-14 | Don’t know that one mines fine | John t | 2023-06-14 |
| Why App doesn’t work customer service is really bad | 2023-04-08 | IeGeek app works, but can’t set up on cloud edge. Try both first. | Mr Andrew S Hook | 2023-04-08 |
| How do you connect the wifi? I have a mobile router so cannot connect ethernet cable.. will this work?? | 2023-01-22 | So long as it gets a good WiFi signal then it works great | Amazon Customer | 2023-01-22 |
| The customer questions refer to it been battery powered but the actual description says it's mains powered , so now I confused of what powers camera | 2023-03-13 | It is a rechargeable battery. Wireless camera (unless you count the wire to the solar panel) I bought the solar panel to keep it charged and it is very good! | Chris W | 2023-03-14 |
| The customer questions refer to it been battery powered but the actual description says it's mains powered , so now I confused of what powers camera | 2023-03-13 | In case of a power cut | Jim | 2023-03-14 |
| The customer questions refer to it been battery powered but the actual description says it's mains powered , so now I confused of what powers camera | 2023-03-13 | Hi Vinny It can be either. It has a built-in battery that can be charged by USB and ran remotely or you can leave the power cable connected (which is what I do as battery consumption can be quite high depending on usage). Regards Stuart | Amazon Customer | 2023-03-14 |
| The customer questions refer to it been battery powered but the actual description says it's mains powered , so now I confused of what powers camera | 2023-03-13 | power adapter | Tomasz | 2023-03-14 |
| The customer questions refer to it been battery powered but the actual description says it's mains powered , so now I confused of what powers camera | 2023-03-13 | The one I bought and returned was battery powered, as I recall it with rechargeable batteries | Dave Clarke | 2023-03-14 |
| The customer questions refer to it been battery powered but the actual description says it's mains powered , so now I confused of what powers camera | 2023-03-13 | Mains powered | DHS49 | 2023-03-14 |
| The customer questions refer to it been battery powered but the actual description says it's mains powered , so now I confused of what powers camera | 2023-03-13 | It’s battery powered, usb charging point in base of camera. I have found with average usage the battery lasts for approximately 3 months. Re charge approximately 8 hours. This camera is excellent value for money, easy to use via the app. When someone activates the camera you get an activation picture within 5-8 seconds on your smartphone. You can rotate, zoom, take still images or video at the push of a button, but as soon as someone activates it you get a still image. Would definitely buy it again. This is an honest answer based on experience of using this product. | David Pearson | 2023-03-14 |
| The customer questions refer to it been battery powered but the actual description says it's mains powered , so now I confused of what powers camera | 2023-03-13 | Hi there the camera is hard wired via a 12v Transformer and you can use WiFi or hard wired to your Internet network hopefully this helps you 👍 | Lewis… | 2023-03-14 |
| Are there any alternative apps and how do you set motion tracking? I find quite limited settings on the CamHi pro app | 2023-01-19 | No alternative app. Go to settings by clicking on the picture on your phone click on settings [ the little cog on the right] then go to alarm management and notification click on that then turn on motion detection alarm. | jim scully | 2023-01-19 |
| Are there any alternative apps and how do you set motion tracking? I find quite limited settings on the CamHi pro app | 2023-01-19 | Open up your cam hi pro app on your phone or tablet and click on the camera image. When the image is shown larger you have the camera ID directly below and four icons below. Swipe the icons to the left and you get the camera adjust position tab on the screen. Swipe to the left again and you get another seven icons the bottom one is the intelligent tracking icon, touch on this and the icon changes colour to blue, denoting the tracking is on. This is on pages 8 & 9 of the instruction manual. Hope this helps. | Philip Lumley | 2023-01-21 |
| bushes in wind set off intelligent tracking; lowering sensitivity setting down to "1" makes no difference. Ideas? | 2023-04-19 | Best bet is to try different setting to see what is the best option for you. I have bushes and when the wind blows it doesn't set the camera off. There is an option in the app to highlight the areas which you only want motion activated. | John | 2023-04-19 |
| bushes in wind set off intelligent tracking; lowering sensitivity setting down to "1" makes no difference. Ideas? | 2023-04-19 | The camera software has setting where you can block squares on screen to block that out | Michael Jones | 2023-04-19 |
| bushes in wind set off intelligent tracking; lowering sensitivity setting down to "1" makes no difference. Ideas? | 2023-04-19 | You set the camera to recognise humanoid figures, so maybe you try that. | Derekcurrell | 2023-04-19 |
| bushes in wind set off intelligent tracking; lowering sensitivity setting down to "1" makes no difference. Ideas? | 2023-04-19 | Yes mind too record 6 seconds now they want monthly payment to up record not worth the money | junior | 2023-04-19 |
| bushes in wind set off intelligent tracking; lowering sensitivity setting down to "1" makes no difference. Ideas? | 2023-04-19 | Sent mine straight back. Packed up working | David | 2023-04-19 |
| I have the iegeek solar, i am set up, can I add husband on his mobile, thanks | 2023-05-02 | You certainly can. From the home screen, select Me. (Bottom right) Then select the scan icon which should appear in the top right. Then follow instructions. | Kevin | 2023-05-02 |
| I have the iegeek solar, i am set up, can I add husband on his mobile, thanks | 2023-05-02 | Yes | ian | 2023-05-02 |
| I have the iegeek solar, i am set up, can I add husband on his mobile, thanks | 2023-05-02 | Yes I’m linked to my sons at his house | Ian B. | 2023-05-02 |
| I have the iegeek solar, i am set up, can I add husband on his mobile, thanks | 2023-05-02 | Yes ,share with family in settings and scan code | daz | 2023-05-03 |
| Solar panel version. Is it best to have the alarm on at night? How will it work or not if mobile on silent🤔 | 2023-05-16 | If you are having your phone set to silent during the night then it is best to set the camera alarm to on | Amazon Customer | 2023-05-16 |
| Solar panel version, if battery dead, does the whole unit need to be unscrewed to charge? Thanks | 2023-05-02 | You justvneed to plugva charging source into the socket. This can be done in situ if you have a long enough cable or use a pwerbank | Baz | 2023-05-03 |
| Hi there i was just wondering with the power adaptor what is the output Amps either in Milliamps or Amps | 2023-06-07 | I think it's milliamps, a very small amount. | steve | 2023-06-07 |
| Does this camera support google home yet? Saw a post from 2019 saying next month but later posts still saying no. | 2023-02-14 | NO | jim scully | 2023-02-14 |
| Does this camera support google home yet? Saw a post from 2019 saying next month but later posts still saying no. | 2023-02-14 | Sorry, i can't answer because i never actually set them up as they were incompatible with the spot i wanted to put them, being to far from a power socket. | Paul Merchant | 2023-02-15 |
| What does encrypted channel mean as mine is always lost, now cannot see anything | 2023-05-17 | Encrypted otherwise protected against unauthorized access to your camera system and hostile takeover of the preview from the device. usually unlocked by entering a code assigned to only one camera, which should be on your camera. | Amazon Customer | 2023-05-18 |
| detecting intruder in garden Will it identify an intruder in the garden? And at what distance, please? | 2023-05-24 | Mine picks up children and adults at over 10 meters away. Which is fine by me and unlike my last camera it doesn't work with animals. Foxes etc. Which is also fine by me. It would probably detect at a further range but these are the parameters I have set. Hope this helps | Amazon Customer | 2023-05-24 |
| detecting intruder in garden Will it identify an intruder in the garden? And at what distance, please? | 2023-05-24 | Yes it will detect humanoid objects and you can adjust the sensitivity also | Declan Morrison | 2023-05-24 |
| detecting intruder in garden Will it identify an intruder in the garden? And at what distance, please? | 2023-05-24 | It will detect intruders in your garden to a distance of around 10 metres if you have nothing in the way. If you have a car parked that someone can go around it won’t detect them until they’re pretty much 5-6 feet away from the camera | jan yeoman | 2023-05-24 |
| detecting intruder in garden Will it identify an intruder in the garden? And at what distance, please? | 2023-05-24 | It will not give you name and address, but will pick up at about 10 metres. | Amzon Customer | 2023-05-26 |
| Hi, i am wanting a cctv for live streaming on youtube for the wildlife in my garden.. does this cctv have an ip so i can use it for youtube? thank you | 2023-02-03 | Hi, yes it has an ip address | Amazon Customer | 2023-02-04 |
| My phone won't scan qr codes. can i still use this?? | 2023-04-03 | I'm not sure my son installed it for me but you will need to download the geek app on your phone to view camera so perhaps you can download qr app as well | Jennifer dee | 2023-04-03 |
| My phone won't scan qr codes. can i still use this?? | 2023-04-03 | The step to connect to network is to show the QR code on your phone to the camera not the other way. Your phone doesn't have to read QR code. It is an option to quicker find the correct app for this camera but you can search for it manually. | Very good picture but slow res… | 2023-04-04 |
| My phone won't scan qr codes. can i still use this?? | 2023-04-03 | If it’s the app you can just download it from istore or android. If you need the camera to scan a QR code, take a picture on your phone of the code and let it scan that and it should be fine. It’s worth getting sorted as it’s an excellent camera, the detection to phone notification time is between 3-5 seconds so great for parcel delivery and talking to visitors. Picture quality is also excellent. If you still have problems, contact the support team, I’m sure they’ll help you. | David Pearson | 2023-04-04 |
| this wireless version does not have human tracking, auto tracking or does it? | 2023-04-18 | It doesn’t. It will track anything that moves. Such as cats, dogs etc. or sometimes trees nearby if a strong wind blowing. | Pete & Carole | 2023-04-18 |
| this wireless version does not have human tracking, auto tracking or does it? | 2023-04-18 | Not that I know of, we use this camera on our phone wireless and I must say it’s worth every penny! Hope this helps | kate frost… | 2023-04-18 |
| this wireless version does not have human tracking, auto tracking or does it? | 2023-04-18 | That will be provided by the PIR motion detection. The only difference is the camera runs off a battery | Dave P | 2023-04-19 |
| this wireless version does not have human tracking, auto tracking or does it? | 2023-04-18 | No. | Amzon Customer | 2023-04-19 |
| this wireless version does not have human tracking, auto tracking or does it? | 2023-04-18 | No it doesn't I'm afraid. | MR M T KITSON | 2023-04-19 |
| Can you remove the plug to thread it through the wall? | 2023-02-26 | It’s wireless no plug | Ian | 2023-02-26 |
| Can you remove the plug to thread it through the wall? | 2023-02-26 | The small USB connector is for charging up the camera and also to connect a solar panel to power, yes you can remove the connector that's under the camera, but I only keep my camera charged about 70%, to preserve battery life, so if you want to charge it permanently just switch off the power at 70% then when it runs down to 10%charge it up, hope this helps. | Adrian Cranmer | 2023-02-26 |
| Can you remove the plug to thread it through the wall? | 2023-02-26 | You certainly can, they have an internal battery and the charger can be taken out and put back in easily | Hank McCoy | 2023-02-26 |
| Can you remove the plug to thread it through the wall? | 2023-02-26 | Hi its just a normal usb so yes you can | ian | 2023-02-26 |
| Can you remove the plug to thread it through the wall? | 2023-02-26 | Hi there, in answer to your question. The camera has a removable plug from the camera to the mains. The mains end has the usual 3-pin plug attached and the other end which plugs Ito the camera. When unplugged from the camera you will find it small enough to go through a ¼ inch hole and attach to camera. Hope this helps. | Pete & Carole | 2023-02-26 |
| Can you remove the plug to thread it through the wall? | 2023-02-26 | Yes it is just a usb cable so an 8mm hole should be enough | Baz | 2023-02-26 |
| Can you remove the plug to thread it through the wall? | 2023-02-26 | Mine has no plug its got rechargeable battery and lasts for months between charges even through minus temp in winter. | Andrew | 2023-02-27 |
| Can you remove the plug to thread it through the wall? | 2023-02-26 | Yes mate you can all the best 👍 | Michael Jones | 2023-02-27 |
| can it move up and down 180 degree, most only go 90. sideways is normal, but need a camera that can perform up and down 180 or more. | 2023-04-23 | Up and down a bit more restricted possibly 90 but 180 side to side | Alfie | 2023-04-23 |
| can it move up and down 180 degree, most only go 90. sideways is normal, but need a camera that can perform up and down 180 or more. | 2023-04-23 | Yes it does it goes up and down and goes side to side | brenda britton | 2023-04-23 |
| can it move up and down 180 degree, most only go 90. sideways is normal, but need a camera that can perform up and down 180 or more. | 2023-04-23 | No, 120 tilt and 355 pan. If you think about the 180 you’re talking about, the camera would be up inside the outer casing. | Gareth Allemby | 2023-04-23 |
| can it move up and down 180 degree, most only go 90. sideways is normal, but need a camera that can perform up and down 180 or more. | 2023-04-23 | It can go up and down and it can rotate 360 degrees. | Kevingoodger | 2023-04-23 |
| can it move up and down 180 degree, most only go 90. sideways is normal, but need a camera that can perform up and down 180 or more. | 2023-04-23 | Hello . Not sure if this of any help .The camera is able to look at the ground . You can al the way around. With regards to looking up , but the cowling that holds the camera , does of obscure the view of the sky a little . Kind regards. | Julian C | 2023-04-23 |
| Battery.once the battery is charged trough usb cable ,how long it lasts untill discharge? | 2023-06-02 | I have mine installed since 16th April so 6 weeks and I haven’t charged it yet and it’s still showing around 40% of battery life remaining | Declan Morrison | 2023-06-02 |
| Battery.once the battery is charged trough usb cable ,how long it lasts untill discharge? | 2023-06-02 | It all depends on how you set it out If you want it to alert you with a siren when an intruder plus flash lights , it won't.you 3 days I ended up setting mine from 21hr to 5am cos that's the time I have youths going kicking doors waking up everyone It kind of lasting 2 weeks | Charles Dube | 2023-06-02 |
| Can the camera follow some one walking a long the path | 2023-03-05 | Yes, if you set up intelligent tracking | Debbie J Owen | 2023-03-05 |
| Can the camera follow some one walking a long the path | 2023-03-05 | Not without human help. | Amzon Customer | 2023-03-05 |
| Can the camera follow some one walking a long the path | 2023-03-05 | Yes the camera rotates left to right | brenda britton | 2023-03-05 |
| Can the camera follow some one walking a long the path | 2023-03-05 | It will not do it automatically. | Alan | 2023-03-05 |
| Can the camera follow some one walking a long the path | 2023-03-05 | I don't think so. Only if you control it with the app. | john miles | 2023-03-05 |
| Can the camera follow some one walking a long the path | 2023-03-05 | Unless you move it yourself on your app the camera will stay still 👍 | Iulian | 2023-03-05 |
| how do I view the camera live on my smart tv? The app is unavailable to download on it. I've downloaded another app but this make of camera is not lis | 2023-04-19 | Probably have to use the actual app unfortunately | John | 2023-04-19 |
| how do I view the camera live on my smart tv? The app is unavailable to download on it. I've downloaded another app but this make of camera is not lis | 2023-04-19 | In general, if smart Tv has Playshop or Apple Store, you can download iegeek cam app according to the steps, otherwise you cannot. | Peony Yu | 2023-04-19 |
| Can I use it without the Solar panel ? | 2023-05-01 | Yes, it has rechargeable batteries | Declan Morrison | 2023-05-01 |
| Can I use it without the Solar panel ? | 2023-05-01 | You don't need a solar panel we don't have one and our camera works well | brenda britton | 2023-05-01 |
| Can I use it without the Solar panel ? | 2023-05-01 | This particular camera has a built in rechargeable battery, which allows the solar panel to keep it charged. If you want to use this camera without the solar panel you would have to take it down and recharge it via the usb cable, something that I personally wouldn’t want to have to do. Do you have a reason not to use the supplied solar panel, if so then maybe you should consider getting a hardwired camera? | Gareth Allemby | 2023-05-01 |
| Can I use it without the Solar panel ? | 2023-05-01 | Yes . I do not have a solar panel . Just charge using a usb from time to time . Just unscrew the side screw fixings, by hand and take the camera inside to charge , when full,just re-attach to the wall mouting plate . Very simple. The charge is suppossed to last for two months or more . I have been using for about three weeks so far and it has only decreased by about 1/4. | Julian C | 2023-05-01 |
| Can I use it without the Solar panel ? | 2023-05-01 | Yes you can, but you will have to bring it in to charge it via USB or phone charger. | John | 2023-05-01 |
| Can I use it without the Solar panel ? | 2023-05-01 | Yes. You need to charge it like you would charge a mobile phone. | MR M T KITSON | 2023-05-01 |
| Can I use it without the Solar panel ? | 2023-05-01 | Yes you can but you have to take it indoors to charge every so often, on average every 3 weeks. | stephen hayhurst | 2023-05-01 |
| Can I use it without the Solar panel ? | 2023-05-01 | Yes | David | 2023-05-01 |
| Can I use it without the Solar panel ? | 2023-05-01 | Yes, you can. | Nicholas… | 2023-05-03 |
| How do you get it to move between presets automatically? | 2023-06-18 | This is for use on a iPad. You first of all have to set up the preset positions you want. This is done in the app whilst the camera is in operation. Move the camera to the preset position you want using the arrows then click on the 'preset position' button after sliding to the next page at the bottom of the screen. Touch the text 'Please input preset number (1-255}' which brings up a number pad and enter the number you want followed by 'Confirm' then 'Setup'. That position is then set up. When you want to go to a preset, follow the same procedure but instead of pressing 'Setup' press 'Call'. On the iPhone it's the same procedure but the settings appear differently on the screen and overlay the camera image. | BB 2000 | 2023-06-18 |
| How do you get it to move between presets automatically? | 2023-06-18 | Unfortunately, on attempting to download the app the link would not work for my device, so I can't help you. Sorry. If I were you, I would go to the seller to get a proper answer. | Nellen | 2023-06-18 |
| Would it be possible to livestream this cctv on youtube? it's for a wild bird station in my garden. | 2023-01-30 | Hi there yes you should be able to link the camera via WiFi to YouTube hopefully this helps | Lewis… | 2023-01-30 |
| Someone keeps putting screws in our tyres, would the camera pick this up? | 2023-01-31 | Providing you position it correctly yes | Andy g | 2023-01-31 |
| Someone keeps putting screws in our tyres, would the camera pick this up? | 2023-01-31 | Yes providing the car is in view. | Derekcurrell | 2023-01-31 |
| Someone keeps putting screws in our tyres, would the camera pick this up? | 2023-01-31 | Probably would but the alarm notification pictures are really bad, poor quality pictures. | Nicholas… | 2023-01-31 |
| Someone keeps putting screws in our tyres, would the camera pick this up? | 2023-01-31 | Yes if the camera is set up so that it can see both sides of the car | Peter Mitchener | 2023-01-31 |
| how do i view live on my smart tv? | 2023-04-19 | You would have to download the app onto your smart TV. | Derekcurrell | 2023-04-19 |
| how do i view live on my smart tv? | 2023-04-19 | Download geek app to your smart TV perhaps | Jennifer dee | 2023-04-19 |
| If the wireless is down, will this cctv automatically record on sd card? also how good is audio - can i hear someone 5-6 feet away clearly? | 2023-02-01 | Yes and yes | Amazon Customer | 2023-02-04 |
| Any hidden costs after purchase? Like yo operate the app without cloud storage? | 2023-03-18 | I don't use cloud storage, just the memory card in the machine, only usdd 5G in three months but depends on number of alerts and recording times. I have kept mine low mainly fir battery life. | bandv | 2023-03-23 |
| Fed up, wifi solar edition, full battery, wifi strong, won't work always showing offline, cannot keep going up ladders as disabled. Help plz, | 2023-05-30 | Hi I got 3 iegeek wired cameras can’t fault them don’t have to worry about batteries or solar I did have to get longer Ethernet cable but they always online | barry | 2023-05-30 |
| Fed up, wifi solar edition, full battery, wifi strong, won't work always showing offline, cannot keep going up ladders as disabled. Help plz, | 2023-05-30 | Make sure camera connects to wifi 2.5G and not 5G. If WIFI strength dips the camera can lose its connection. Wifi Extender is recommended. | John | 2023-05-30 |
| Fed up, wifi solar edition, full battery, wifi strong, won't work always showing offline, cannot keep going up ladders as disabled. Help plz, | 2023-05-30 | I don't use wifi for mine. I bought a 20m ethernet cable for about £15 and hard wired the camera to the router. My service works even when I'm somewhere else and I can see it on my laptop. | steve | 2023-05-30 |
| Fed up, wifi solar edition, full battery, wifi strong, won't work always showing offline, cannot keep going up ladders as disabled. Help plz, | 2023-05-30 | I returned mine because connectivity unstable | David | 2023-05-30 |
| Do I leav record on all day and night in case anyone goes to the door, or is it better at dusk? Also does the camera move around with motion | 2023-05-04 | I just leave mine to automatically detect day and night with a 10 second recording time. The solar panel supplied copes with that level of power drain. The camera only moves under your control. It does not follow any movement on screen. | bandv | 2023-05-04 |
| Do I leav record on all day and night in case anyone goes to the door, or is it better at dusk? Also does the camera move around with motion | 2023-05-04 | You can leave it on all day or just turn it on in the evening whichever you prefer Yes, the camera moves around with motion although I find them too sensitive and they pick up all sorts of movement even with the sensitivity set low | Kindle Customer | 2023-05-04 |
| Do I leav record on all day and night in case anyone goes to the door, or is it better at dusk? Also does the camera move around with motion | 2023-05-04 | if you have a solar panel or hard wired then you can leave record on all the time. If just battery then best not to as it will drain the battery quickly. No the camera does not move around on motion, you have to do it manually, hope this helps. | Kevingoodger | 2023-05-04 |
| Hi, been in and out all day, and no notifications on my mobile, camera live, but not showing me going in and out | 2023-05-21 | Hello may be worth checking your sensitivity level om camera detection also make sure that you have set up a perimeter where the camera will detect the movement in setting of ypur app . Last but not least dont forget maybe to set human detection only or play with the human/animal setting amd see which one works for you better | alin | 2023-05-21 |
| Hi, been in and out all day, and no notifications on my mobile, camera live, but not showing me going in and out | 2023-05-21 | Do you need to adjust the camera sensitivity? | MR M T KITSON | 2023-05-21 |
| Solar power lead into camera when mounted? Is it left hanging? The cable? | 2023-05-02 | Best to use cable clips to fix to wall | david wilkins | 2023-05-02 |
| Solar power lead into camera when mounted? Is it left hanging? The cable? | 2023-05-02 | Yes I’m linked to my sons at his house | Ian B. | 2023-05-02 |
| Solar power lead into camera when mounted? Is it left hanging? The cable? | 2023-05-02 | It is a fairly long cable which stays plugged into the bottom of the camera. The other end is permanently attached to the panel. I coiled up the surplus wire and secured it neatly behind the solar panel,with a cable tie. Overall a decent camera for the price | Baz | 2023-05-03 |
| Solar power lead into camera when mounted? Is it left hanging? The cable? | 2023-05-02 | Hi dude you have to direct the cable your self all the best | Michael Jones | 2023-05-03 |
| Does the solar panel have to be in full sun all the time? | 2023-01-24 | Sorry mine isn't solar powered | cus tom air | 2023-01-24 |
| can you turn off flood lights? and does this support cloudedge software? | 2023-04-16 | I'm very impressed with the camera, it's my first one, you don't need floodlights to see, it uses infra, it should work with cloud storage. I hard-wired mine, so I work it off the computer and I haven't figured out how to use motion detection yet. | steve | 2023-04-16 |
| can you turn off flood lights? and does this support cloudedge software? | 2023-04-16 | Yes and yes | Mr Andrew S Hook | 2023-04-16 |
| can you turn off flood lights? and does this support cloudedge software? | 2023-04-16 | Yes, you can choose if you want the light to turn on. | Very good picture but slow res… | 2023-04-16 |
| can you turn off flood lights? and does this support cloudedge software? | 2023-04-16 | Yes you can turn off the lights. You will only record a b&w image then though. Settings, Image settings, Image display 😊 I hope this helps. And yes my images are saved to Cloudedge. | Kevin | 2023-04-16 |
| can you turn off flood lights? and does this support cloudedge software? | 2023-04-16 | Yes you can turn the lights on and off with your phone and images can be stored on cloud . | Derek S. | 2023-04-16 |
| can you turn off flood lights? and does this support cloudedge software? | 2023-04-16 | Yes | daz | 2023-04-17 |
| I have purchased this camera and have seen people have said you can set it to record 24hours but I can't find the setting in the app. Can anyone advis | 2023-02-18 | The camera ZS-GX1S is wire-free battery camera, so to save the energy, it doesn't support 24/7 continuous recording. But for ieGeek wired cameras such as IE20, IE30, IE50 and ZS-GQ2, it supports continuous recording. | paul | 2023-02-18 |
| How do I keep the cables waterproof on a powered camera | 2023-03-07 | Sorry I have a battery powered one and a solar panel ask Google or phone ieGeek customer services or email them there very helpful and respond quickly all the best | Michael Jones | 2023-03-07 |
| How do I keep the cables waterproof on a powered camera | 2023-03-07 | Sorry only have the battery powered version. | Derekcurrell | 2023-03-07 |
| How do I keep the cables waterproof on a powered camera | 2023-03-07 | The cable is ethernet, plugs straight into a router. Hope that helps | Mrs. V. Keene | 2023-03-07 |
| How do I keep the cables waterproof on a powered camera | 2023-03-07 | I attached an IP66 external waterproof junction box which you can also order from amazon, easy to Fix, keeps wiring dry and looks tidy, hope this helps | Steven conway | 2023-03-08 |
| How do I keep the cables waterproof on a powered camera | 2023-03-07 | Battery lasts about a year Bluetooth no cables | Ian | 2023-03-09 |
| Is there a setting to turn of the automatic led light as this would upset the neighbours? | 2023-03-12 | Yes,you can turn off the light. | Iulian | 2023-03-12 |
| Is there a setting to turn of the automatic led light as this would upset the neighbours? | 2023-03-12 | You have to have the light on so the camera can see at night it isn't that bright just enough light for the camera to record at night | brenda britton | 2023-03-12 |
| Is there a setting to turn of the automatic led light as this would upset the neighbours? | 2023-03-12 | Yes,by turning off colour mode on night time.this means u will see normal(black and white)on night time | Stefan | 2023-03-12 |
| Is there a setting to turn of the automatic led light as this would upset the neighbours? | 2023-03-12 | Sorry I couldn’t find one on mine. Just turned sensitivity down! | Amzon Customer | 2023-03-13 |
| Is there a setting to turn of the automatic led light as this would upset the neighbours? | 2023-03-12 | Yes - on the App, go to the 3rd screen and select "night vision mode". Set this to "ordinary". The led will not come on. Hope this helps. | Debbie J Owen | 2023-03-13 |
| Is there a setting to turn of the automatic led light as this would upset the neighbours? | 2023-03-12 | The led lights are not super bright they don't need to be. They are not bright like your normal security lights. | petet | 2023-03-15 |
| Sound used to work and i have tried everything but only buzzing /interference sound and i really need sound to work for security,any ideas? | 2023-05-22 | I haven’t experienced this personally, but maybe check that your firmware is upto date and the same on the device you use to monitor the camera. Failing this I would check if your camera is still under warranty and contact ieGeek directly. | Gareth Allemby | 2023-05-22 |
| can you use on your pc | 2023-03-02 | I have not managed to get the igeek working on my pc I have tried a couple of times now without success | Amazon Customer | 2023-03-02 |
| can you use on your pc | 2023-03-02 | I'm not sure sorry, we have ours connected to our phones. I guess if you can download the app onto your computer it would work. | Shelley T. | 2023-03-02 |
| can you use on your pc | 2023-03-02 | Can't say for sure as I only use it on my tablet which is android. It works fine on that. | bandv | 2023-03-05 |
| Why is the video quality poor and blurry, i have it set to qhd and my wifi signal is always over 70% strength ? | 2023-03-23 | Sorry we have the mains version not the solar — can only think that your perhaps not getting adequate power through the solar system | L fom Leicester | 2023-03-23 |
| Why is the video quality poor and blurry, i have it set to qhd and my wifi signal is always over 70% strength ? | 2023-03-23 | Mine always plays back clear and doesn’t flicker or is blurred. Have you got a good quality micro SD card in it? | Tristan | 2023-03-23 |
| Why is the video quality poor and blurry, i have it set to qhd and my wifi signal is always over 70% strength ? | 2023-03-23 | Video could not be loaded | Pete & Carole | 2023-03-23 |
| Why is the video quality poor and blurry, i have it set to qhd and my wifi signal is always over 70% strength ? | 2023-03-23 | Hi I don't know the answer as mine is clear, however, I'm guessing you've removed the plastic cover from the lens? If so have you tried cleaning the lens? Is all the help I can offer sorry. | Derekcurrell | 2023-03-23 |
| Why is the video quality poor and blurry, i have it set to qhd and my wifi signal is always over 70% strength ? | 2023-03-23 | My son said you need a enthic cable running from the camera to the WiFi that's what we have done and ours perfect | brenda britton | 2023-03-23 |
| Why is the video quality poor and blurry, i have it set to qhd and my wifi signal is always over 70% strength ? | 2023-03-23 | Have you took off the plastic film on lens don’t think you have mate 👍 | Michael Jones | 2023-03-24 |
| Camera won't turn on | 2023-03-27 | Have u plugged the camera into an electrical socket & presses the reset button? If that doesn’t work maybe a faulty camera | David Edwards | 2023-03-27 |
| Camera won't turn on | 2023-03-27 | Have you charged up the camera first, I think the instructions ask for the camera to be charged before turning on? | Gareth Allemby | 2023-03-27 |
| Camera won't turn on | 2023-03-27 | Have you connected yours directly to your WiFi service My son connected ours and it immediately worked | Jennifer dee | 2023-03-27 |
| Can this only be viewed android app only? also what does it record at 30 fps?? I will use this for the birds in my garden.. will it capture them? | 2023-02-06 | Works perfectly on iPhone. | Amazon Customer | 2023-02-06 |
| Can this only be viewed android app only? also what does it record at 30 fps?? I will use this for the birds in my garden.. will it capture them? | 2023-02-06 | Video could not be loaded | Amzon Customer | 2023-02-06 |
| Can this only be viewed android app only? also what does it record at 30 fps?? I will use this for the birds in my garden.. will it capture them? | 2023-02-06 | Hi no I’m using Apple. I’m no sure the answer to recording however the quality is very good. As for bird watching it only picks up human movements but you could watch as live in the moment. | Tommosrus | 2023-02-07 |