| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this camera compatible with ring alarm system? | 2022-12-27 | Don’t buy this product. Stick to the ring products. | Mr Wraith | 2022-12-27 |
| Spotlight - can spotlight and siren be turned off? | 2023-01-22 | Yes I’ve never used the siren. The light comes on when the camera is set on motion sensitive & is set off by movement then it takes a photo otherwise it is off. You can turn the light on when you choose to have a look around. | Kim… | 2023-01-22 |
| Spotlight - can spotlight and siren be turned off? | 2023-01-22 | I don't have a spotlight but you can turn off the siren on the app | Donna | 2023-01-22 |
| Spotlight - can spotlight and siren be turned off? | 2023-01-22 | Yes all doable via the app I've got mine as custom mode the light will only come when it detects humanoid | robert reid | 2023-01-22 |
| Spotlight - can spotlight and siren be turned off? | 2023-01-22 | Yes, they can. They can also be operated remotely. I have had this product two months and it appears to do the job perfectly. One battery charge in that time. | Lawrence R. | 2023-01-23 |
| Spotlight - can spotlight and siren be turned off? | 2023-01-22 | Yes you can switch the siren off so that it does not sound and the light switches itself off after several seconds. | Philip Metcalf | 2023-01-24 |
| I have 1 iegeek camera, without the antenna, i use the iegeek app, i see others using a difficult app with this camera? Can i use iegeek app with this | 2023-03-01 | You can only use the app advertised in the description with this camera unfortunately. I have 2 other iGeek cameras which you can use with a few different apps and PC programs even but this particular camera will only work with the specified app unfortunately | Bryan C. | 2023-03-01 |
| I have 1 iegeek camera, without the antenna, i use the iegeek app, i see others using a difficult app with this camera? Can i use iegeek app with this | 2023-03-01 | Yes you can | stephen stronge | 2023-03-01 |
| I have 1 iegeek camera, without the antenna, i use the iegeek app, i see others using a difficult app with this camera? Can i use iegeek app with this | 2023-03-01 | I have a number of IEGeek Cameras, most of which appear in the IEGeek app. One of the cameras (different model) does not appear in the IEGeek app, so I have to use Cloud Edge to view alerts and recordings made on that camera. The functionality of both apps is the same. If the IEGeek app is working with your camera, there is no benefit to using an alternative app. | Tim Evans | 2023-03-02 |
| the camera is only catching some cars passing, doorbell gets them all, ive the camera on number 10 setting the highest possible, is my angle too low? | 2023-02-18 | The problem is possibly connected to light and distance from the camera and the target section of road. I swapped this camera for a model because at times it wouldn't save to the SD card only the cloud service and if your not using it the camera didn't record. | Technomage | 2023-02-18 |
| Will it make a noise if phone on silent. Like an alarm does. Can it have a different noise to a text | 2023-04-28 | When my phone is on silent it flashes and vibrates a warning. I know have three off these cameras on constantly | garry macbean | 2023-04-29 |
| Does it record contently? or only when motion detection is activates? anyone tried this solar panels in north parts of uk maybe? | 2023-03-02 | It only records motion, it’ll also notify you on your devices should you wish :) I’m in the midlands and only get sun until around 11am and it always stays fully charged, they charge pretty quickly from the solar panel, had ours up 12 months now and it’s never gone flat | Bryan C. | 2023-03-15 |
| Can you have the camera permentaly wired? Will this damage thr battery?is camera on cloud edge software? | 2023-01-31 | Mine is wired via a solar panel so I would imagine there is a trip to prevent overcharge | Philip Metcalf | 2023-02-06 |
| Why is the claimed operating temperature limited to 0 to 50C? Does this mean that the camera will not work under freezing temperatures? | 2023-01-11 | Mine worked during the recent cold spell with nearly a week of sub zero temperatures. I believe prolonged cold temperatures are not good for lithium batteries. | Model Engineer | 2023-01-11 |
| Why is the claimed operating temperature limited to 0 to 50C? Does this mean that the camera will not work under freezing temperatures? | 2023-01-11 | Our camera has worked continuously through the freezing weather with no issues | Kindle Customer | 2023-01-11 |
| Why is the claimed operating temperature limited to 0 to 50C? Does this mean that the camera will not work under freezing temperatures? | 2023-01-11 | Perhaps you should accept what the manufacturer says is its limits. And spend extra for one that suits your needs in Alaska. | violetrose | 2023-01-12 |
| Why is the claimed operating temperature limited to 0 to 50C? Does this mean that the camera will not work under freezing temperatures? | 2023-01-11 | When the weather dropped to -5here, the camera worked fine | porksmore | 2023-01-12 |
| What can I do if the motion sensor stops working? I can see live but it doesn't record. | 2023-06-10 | Check to see if your SD card is full if you have one installed, or you can pay a subscription fee to cloud edge to record a video. We get stills on ours but not recorded video, and this is free. I hope this helps. If not, I don’t know but good luck. | HMB1971 | 2023-06-10 |
| How do i change the time zone from america/new york to uk time zone, the time settings only allow me to change from 24hr clock ? | 2023-02-06 | Sorry don't know mine was set as GMT on arrival. I think when you first switch on it asks where you are. You may have to do a factory reset | Philip Metcalf | 2023-02-06 |
| When attached to the wall how much movement is there to angle it along the wall? | 2023-02-16 | There is loads of movement available but dance carefully here as it’s not very sharp unless it’s daytime. Eg if a car is in my driveway I can’t make out the reg so think carefully. | Scuzzy | 2023-02-16 |
| If you have to manually record live footage, then will any footage not recorded be lost? How do we ensure that we don't miss anything crucial | 2023-01-03 | Footage is stored on the SD card in the camera. You need to take the card out of the camera to transfer the video to your computer. Fine if the camera is readily accessible, not so good if it is hard to get at. | Simon Milford | 2023-01-03 |
| If you have to manually record live footage, then will any footage not recorded be lost? How do we ensure that we don't miss anything crucial | 2023-01-03 | mine never worked | katalan | 2023-01-03 |
| If you have to manually record live footage, then will any footage not recorded be lost? How do we ensure that we don't miss anything crucial | 2023-01-03 | I don’t think you lose anything | Amazon Customer | 2023-01-03 |
| If you have to manually record live footage, then will any footage not recorded be lost? How do we ensure that we don't miss anything crucial | 2023-01-03 | This camera records any motion onto the SS card in it or to the cloud if you pay the subscription. You can accurately setup even the strangest of shaped motion detection zone along fence lines etc… even if they’re uneven. This ensures the camera only records/alerts when there’s movement within your selected motion zone | Bryan C. | 2023-01-03 |
| Can you turn the spot light and alarm off so as not to annoy neighbours. Will the camera work without them | 2023-02-15 | Absolutely yes! We have the alarm turned off entirely and you can lock it to infrared or daytime mode or have it so the spotlight comes on :) | Bryan C. | 2023-03-01 |
| Siren setup doesnt work , no setting in the app How to switch on the siren in the software? No relevant setting coming up under Alarm settings | 2023-02-03 | Hello. I use the ieGeek app and on there if you touch the camera on the home screen it goes to the page where you can select live pictures, history and screenshots etc, in the bottom right of that screen there is a red icon which turns the siren on and off and gives a warning that it is very loud ! Then, when you get a notification you also get the siren. Be aware though, it is VERY loud ! | Melly K | 2023-02-03 |
| Siren setup doesnt work , no setting in the app How to switch on the siren in the software? No relevant setting coming up under Alarm settings | 2023-02-03 | When you log into the app and press the start > Sign the menu appears at bottom of screen You then press the siren sign and it becomes active. | Bob, from Salisbury | 2023-02-03 |
| it wont detect cars and dogs, i need also to only have the light come on but i cant seem to find out how to do that | 2023-02-15 | Hi, You can adjust the settings via your phone to monitor movements and turning the light on etc, just go into whatever camera you want to set up and there will be a list of settings you can adjust. | Mr.G.A M. | 2023-02-15 |
| I have set-up an ‘alert plan’ to get alerts if my camera is set off at night time. However, the camera is not recording any motion during the day? I w | 2023-06-04 | Have you set record on continuous, and is the sd card the correct one. Other than that, I don't know. | paul | 2023-06-04 |
| I have set-up an ‘alert plan’ to get alerts if my camera is set off at night time. However, the camera is not recording any motion during the day? I w | 2023-06-04 | The camera will only record during the hours of the alert plan. To have the camera record all the time you cannot set an alert plan | LEE LOWDEN | 2023-06-04 |
| I have set-up an ‘alert plan’ to get alerts if my camera is set off at night time. However, the camera is not recording any motion during the day? I w | 2023-06-04 | you need to select motion Sensitivity AND Daytime/Nighttime for Humanoid or Non-Humanoid (ANY movement Cars, Dogs, Cats whatever). Bear in mind there may NOT be anything to detect | Ladybird1300 | 2023-06-04 |
| I have set-up an ‘alert plan’ to get alerts if my camera is set off at night time. However, the camera is not recording any motion during the day? I w | 2023-06-04 | Have you switched on motion detection? | CAZ | 2023-06-05 |
| H how many days can last the battery of this camera it's say 140 days but how true is that ,many thanks | 2023-03-15 | I bought the solar panel as well which was only £10 so this tops up the battery without having to keep doing it manually. Well worth the bit extra. | Sel Baxter | 2023-03-15 |
| H how many days can last the battery of this camera it's say 140 days but how true is that ,many thanks | 2023-03-15 | So far hasn’t lasted more than 14 days. | mikeomalley | 2023-03-15 |
| H how many days can last the battery of this camera it's say 140 days but how true is that ,many thanks | 2023-03-15 | The most I have gotten was about 121 then had to recharge the battery | paul pritchard | 2023-03-15 |
| H how many days can last the battery of this camera it's say 140 days but how true is that ,many thanks | 2023-03-15 | I can’t say. I bought the solar charger so it charges without me having to be concerned. | Mr Wraith | 2023-03-15 |
| H how many days can last the battery of this camera it's say 140 days but how true is that ,many thanks | 2023-03-15 | I have a solar panel so not sure how long without one | Mr T Fairley | 2023-03-15 |
| can this be connected to thesame make video doorbell? | 2023-04-19 | Hi, You can set the doorbell on the same app on your phone as the camera hope this helps, the cameras are a great bit of kit security light is a great feature 👍 | Kevin | 2023-04-19 |
| How to change date format from American style to European format | 2023-03-06 | I don’t think you can do this as I have tried to do it myself without success | CAZ | 2023-04-15 |
| Can you have the app on multiple devices ,obviously not running at the same time and has anyone tried installing the app on a desktop android emulator | 2023-05-10 | You have to have separate accounts/sign in details. You can share someone else's Camera on YOUR account so to speak. if you sign into your account on more than one device, your other device we be sign out. | Ladybird1300 | 2023-05-10 |
| Can you have the app on multiple devices ,obviously not running at the same time and has anyone tried installing the app on a desktop android emulator | 2023-05-10 | Hi, I have got mine on 2 smartphones and it works fine. Don't know about the desktop android emulator though - sorry. | Ron | 2023-05-10 |
| Can you have the app on multiple devices ,obviously not running at the same time and has anyone tried installing the app on a desktop android emulator | 2023-05-10 | I have 3 devices on my app (Apple iPhone) and share 2 other devices so 5 in total. My brother tried installing on an android phone without success. | DJEAN | 2023-05-10 |
| Can you have the app on multiple devices ,obviously not running at the same time and has anyone tried installing the app on a desktop android emulator | 2023-05-10 | We’ve got it on two iPhones no problem. | mikeomalley | 2023-05-10 |
| Can you have the app on multiple devices ,obviously not running at the same time and has anyone tried installing the app on a desktop android emulator | 2023-05-10 | I'm pretty sure it says you can share with other devices | Amazon Customer | 2023-05-10 |
| Can you have the app on multiple devices ,obviously not running at the same time and has anyone tried installing the app on a desktop android emulator | 2023-05-10 | Yes we have the app on two mobile phones but we have not tried installing the app on any other type of device | CAZ | 2023-05-11 |
| Can I get it to make a different noise to a text | 2023-04-29 | I don’t know, but if you find out you can, I want to too. It drives the dog mad! | HMB1971 | 2023-06-10 |
| Just bought camera how do we have it set up we’re both me and my husband can view it on separate iPhones | 2023-01-09 | Just both download the app & set up on each individual iPhone. | Model Engineer | 2023-01-11 |
| Just bought camera how do we have it set up we’re both me and my husband can view it on separate iPhones | 2023-01-09 | Follow the instructions | Barry Brazier | 2023-01-12 |
| Just bought camera how do we have it set up we’re both me and my husband can view it on separate iPhones | 2023-01-09 | Not sure, but if you both downloaded the app then I would think you would both receive the signal | Philip Metcalf | 2023-01-12 |
| Can the field of view be limited so they don't capture neighbour's properties? | 2023-04-19 | You may adjust that via your motion setting or just focus the camera | Mr. A | 2023-04-19 |
| Can the field of view be limited so they don't capture neighbour's properties? | 2023-04-19 | The actual lens it's self can't be adjusted but the field where the motion detection is actived can be adjusted in the app. You can also try to position the camera where it does not overlook your neighbour. It's a good camera with very good picture. | John D. | 2023-04-19 |
| Can the field of view be limited so they don't capture neighbour's properties? | 2023-04-19 | If it’s like the doorbell you can pixelate the screen and pick the area you want to record. Go to alarm management, then to alarm area, then pick the area you want to set up. I think that’s correct. | DJEAN | 2023-04-19 |
| Cant seem to work how to get an audio alert from my andriod phone from motion detection,any ideas? | 2023-04-05 | In settings check that notifications is on and under settings that receive alert notifications is on | Kindle Customer | 2023-04-05 |
| Can you have multiple cameras running off the same app . If so do I need to re install the app if I am adding a new device and is it easy to do | 2023-05-29 | Yes I think you can have 2 cameras as long it is in range of your router | John D. | 2023-05-29 |
| Can you have multiple cameras running off the same app . If so do I need to re install the app if I am adding a new device and is it easy to do | 2023-05-29 | No just go to settings and add new devices | David | 2023-05-29 |
| Can you have multiple cameras running off the same app . If so do I need to re install the app if I am adding a new device and is it easy to do | 2023-05-29 | You can run more than 1 device, I currently run five, it’s really simple to set up, the instructions are easy to follow. Easiest cameras I ever had to set up, as long as you’re using an apple product, thus is all I gave experience with. | DJEAN | 2023-05-29 |
| Can you have multiple cameras running off the same app . If so do I need to re install the app if I am adding a new device and is it easy to do | 2023-05-29 | Yes, you can have multiple cameras. Having to reinstall the app would mean having to delete it, which would delete your first camera, so that would be pointless. You simply press the '+' in the top right and do the process as you did with the first camera. And then you can easily switch between cameras, or even watch both/all at the same time. | Dom | 2023-05-29 |
| Can you have multiple cameras running off the same app . If so do I need to re install the app if I am adding a new device and is it easy to do | 2023-05-29 | Yes we have two on the same app | p lindsay | 2023-06-01 |
| Will this work when phone on silent at night | 2023-04-28 | Yes | Lesley Gower | 2023-04-28 |
| Will this work when phone on silent at night | 2023-04-28 | Not sure but can’t see why it wouldn’t. | mikeomalley | 2023-04-28 |
| Will this work when phone on silent at night | 2023-04-28 | Yes as long as you’ve got the desired settings all setup. | Mr. A | 2023-04-28 |
| Will this work when phone on silent at night | 2023-04-28 | As far as im aware it records as soon as it gets activated weather your phone is on or not | Welsh whizz | 2023-04-28 |
| Will this work when phone on silent at night | 2023-04-28 | Yes, you still get notifications, if your phone is switched on. They will be silent notifications | DJEAN | 2023-04-28 |
| Will this work when phone on silent at night | 2023-04-28 | The camera will still work, but you won't get an alert if on silence. | David | 2023-04-29 |
| Can you alter the brightness and contrast? | 2023-04-07 | I don’t think you can the picture automatically changes as the light fades at night and sunrise , my picture is very clear though , hope this helps a little . | Boss lady | 2023-04-07 |
| Can you alter the brightness and contrast? | 2023-04-07 | I believe it’s locked to auto but I’ve never seen a need to alter them manually as even the day and night modes are perfect generally | Bryan C. | 2023-04-07 |
| Mine Keeps beeping help and wont connect to the wi fi | 2023-04-02 | Sounds like you need a replacement. They not hard to setup. Beeps just when powering up n then it’s just setting it up via the app. | Mr. A | 2023-04-02 |
| Mine Keeps beeping help and wont connect to the wi fi | 2023-04-02 | Morning...I followed the instructions to the tee and all worked perfectly. Set it up next to the router first and then install it where needed. Hope that helps | Denogla | 2023-04-02 |
| Mine Keeps beeping help and wont connect to the wi fi | 2023-04-02 | needs charging sorry but that's all i can think of regards duke | duke | 2023-04-02 |
| Mine Keeps beeping help and wont connect to the wi fi | 2023-04-02 | You need to get real close to your WiFi box will not connect otherwise | Lesley Gower | 2023-04-02 |
| Does the iegeek zs-gx2s camera come in black | 2023-03-15 | I don’t believe so | Bryan C. | 2023-03-15 |
| what is the max range for pir detection? | 2023-03-20 | The range doesn't matter because the camera's are garbage, they don't last more than a few weeks before developing faults, not worth the money. | shaun | 2023-03-20 |
| what is the max range for pir detection? | 2023-03-20 | Hey there I've my camera reaching 35 feet at the moment and it picks up movements at that range no problem | Denogla | 2023-03-20 |
| Can i connect your zs-gx2s to my router so i can view images on my windows 10 laptop? | 2023-05-26 | I don't believe you can unless your win10 PC is configured to run 'Android Apps' | Ladybird1300 | 2023-05-26 |
| Can i connect your zs-gx2s to my router so i can view images on my windows 10 laptop? | 2023-05-26 | Yes that's how we view it as don't have a smart phone | m stansfield | 2023-05-27 |
| Good evening, is the camera waterproof? What's the ipx rating? | 2023-02-03 | It says that they are waterproof but I've had 2 of these and both soon stopped working one only lasted for 3 days!I they both lost power and wouldn't recharge. | shaun | 2023-02-03 |
| Good evening, is the camera waterproof? What's the ipx rating? | 2023-02-03 | Don't know IPM rating but mine has been outside for over 6 months without any problems | Philip Metcalf | 2023-02-06 |
| How easy is it to take this camera down to recharge it? | 2022-12-30 | Easily done, by unscrewing the single nut connecting the camera to the mounting and removing the camera. Can also tale a USB power bank and plug it in to charge the camera in situ. | Simon Milford | 2023-01-03 |
| How do I add a second camera to my app please? | 2023-04-15 | I’m not really sure but if you go to instructions it tells you to add call it bedroom or kitchen and just place it where you need it and follow instructions as first , I’m not 100% sure but hope this helps . | Boss lady | 2023-04-15 |
| How do I add a second camera to my app please? | 2023-04-15 | Go to the Home Screen in the App and click on the blue + sign in the top right hand corner and then follow the set up procedure for the first camera | CAZ | 2023-04-15 |
| Can a schedule be set up for alerts i.e. only do motion alerts during night time only? And alarm to go off during that time window only | 2023-01-21 | That’s a notification setting you could set on your device yes | Bryan C. | 2023-01-21 |
| Can a schedule be set up for alerts i.e. only do motion alerts during night time only? And alarm to go off during that time window only | 2023-01-21 | Not worth the effort. This company has offered me a 30% discount because this product doesn’t work as advertised. The email doesn’t work unless it’s wired. I’m not holding my breath waiting for the money to be paid back! | Mr Wraith | 2023-01-21 |
| Can a schedule be set up for alerts i.e. only do motion alerts during night time only? And alarm to go off during that time window only | 2023-01-21 | You can set alert windows from the app and set on different days. | sleathjimbo2011 | 2023-01-21 |
| Can i get a similar camera that does everything as this one but record 24/7 aswell | 2023-02-12 | I think all of them record 24/7 but are movement activated. Perhaps you should be looking at surveillance / security type systems. Hope this helps. | Mr Wraith | 2023-02-12 |
| Can i get a similar camera that does everything as this one but record 24/7 aswell | 2023-02-12 | i also bought a ring video door bell they are brilliant very clear and will go all the way back through the night they are 59 pound on amazon i have one on front door and back also they will make a noise if someone is approaching your door they i have had mine about 2months and have only charge it when i put it up it will show you on your phone how much battery is left they are very simple to put up hope that helps regards duke | duke | 2023-02-12 |
| Can you watch things recorded to the sd card via the app or do you need cloud ? could anybody suggest a good size / brand sd card ? | 2023-05-12 | Yes you can watch activity notifications recorded to the SD card. I bought a 128GB card, which is more than ample. | Amazon Customer | 2023-05-12 |
| Can you watch things recorded to the sd card via the app or do you need cloud ? could anybody suggest a good size / brand sd card ? | 2023-05-12 | The sensors will capture any movement and record to the SD card plus take photos and you can watch through the app also live streaming. Sandisk extreme is very good and good enough for the camera and clear photos and video. I recommend mimiuum 64gb. | dj-andy-bee | 2023-05-12 |
| Can you watch things recorded to the sd card via the app or do you need cloud ? could anybody suggest a good size / brand sd card ? | 2023-05-12 | You can watch recordings on the camera on the app. I have just a standard sd card in the camera and it works fine. The only thing I would say as far as the recording goes is that it sometimes stops recording even though there is still activity i.e. only part records | Lorraine | 2023-05-12 |
| The location for my camera does not get much sun. The cable length for the solar panel is 3 metres. Can I get a longer cable to put panel in sun? | 2023-03-15 | How much is not a lot of sun? We only get sun until around 10/11am and the battery stays pretty full :) you can get an extension I’m sure although I’m not sure how this would affect the efficiency so can’t recommend it | Bryan C. | 2023-03-15 |
| The location for my camera does not get much sun. The cable length for the solar panel is 3 metres. Can I get a longer cable to put panel in sun? | 2023-03-15 | Hi, I have tried and I gave up. | Mr.G.A M. | 2023-03-16 |