| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this camera work with CamHi? | 2022-06-30 | Yes it does | Ken | 2022-06-30 |
| Does this camera work with CamHi? | 2022-06-30 | Dear friend, our security camera works with CamHi and CamHipro. You can use the 2 APP to connect your camera. | Topcony camera | 2022-06-30 |
| Hi is the ty10 the same as ty10 hb | 2022-05-09 | Hi, this white camera is TY10HB camera which is one of the TY10 series. | Topcony Security Camera | 2022-05-10 |
| Camera sd card is showing video from last night with todays date | 2022-09-11 | Sync the camera to your device time | p mcardle | 2022-09-11 |
| Camera sd card is showing video from last night with todays date | 2022-09-11 | Go into settings and scroll down to time stamp and change time . | jerry | 2022-09-11 |
| Camera sd card is showing video from last night with todays date | 2022-09-11 | Mine now shows the correct date and time but setting it up was not easy. | Mr. John Bailey | 2022-09-12 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | I haven't tried it ,but would doubt it as the beams would be deflected by the glass. | david kemmy | 2022-11-28 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | you may have problems with reflection on the lens | Mr. D. Kober | 2022-11-28 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | Have not tried it. You should be aware it’s illegal to deliberately use the camera for the purpose of looking through property which does not belong to too. | RT | 2022-11-28 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | Don't think it would be very reliable, because of reflection off the window ,and at night the inflareds would also reflect.I have not tried this camera inside but I did try another make and it was not very good | brian dog [ lock] | 2022-11-28 |
| can this detect from inside the house? basically through a window? | 2022-11-28 | Yes it can | Peter Rae | 2022-11-29 |
| How do i keep motion into own property without going into neighbours | 2022-11-04 | When your watch your camera in portrait swipe left 3 times and you will see intelligent tracking, turn it off 👍 | Stephen | 2022-11-04 |
| How do i keep motion into own property without going into neighbours | 2022-11-04 | When your watch your camera in portrait swipe left 3 times and you will see intelligent tracking, turn it off 👍 | Stephen Blakeley | 2022-11-04 |
| How do i keep motion into own property without going into neighbours | 2022-11-04 | With your Cam-Hipro app you can set the angle of the camera to wherever you want, assuming you have downloaded the app. Otherwise consult the instructions or contact the company. Hope this helps | Amazon Customer | 2022-11-05 |
| Seems like a good camera; is there a battery version of this camera or one very similar to it? | 2022-09-25 | I do not know if there is a battery version but this is a plug in socket. It is a very good camera. | sadrogebb | 2022-09-26 |
| Not recording to sd card | 2022-09-10 | Have you gone into settings and selected recording options? | DIYer | 2022-09-10 |
| Not recording to sd card | 2022-09-10 | First check u don't have a dud card. Format the card using the CamHipro app . I clean mine by formating it once every few weeks ( which you should if it captures any of your neighbours territory- GDPR). My camera has been operating for over a year and has been fine. | Jetlag | 2022-09-11 |
| Not recording to sd card | 2022-09-10 | only thing i can think of, try formatting your sd card to the camera. | john thawley | 2022-09-11 |
| Can night mode be turned off completely? | 2022-07-08 | You can have the light on or off for night recording to be black and white or colour | DIYer | 2022-09-10 |
| Can be connected to RJ45 Connector?? | 2022-07-23 | Yes | HectorSpace | 2022-07-24 |
| Can be connected to RJ45 Connector?? | 2022-07-23 | yes i have 2 and both are connected via RJ45 to my home network, via powerline network adaptors | Paula B. | 2022-07-24 |
| I received alerts almost every minute even there is no motion. Tried setting the Sensitivity to lowest 1 but no luck. Not sure if it is faulty. | 2022-05-28 | Turn off motion and set camera to cover best area then you shouldn’t keep getting alerts 😁 | Timothy Biggs | 2022-05-28 |
| I received alerts almost every minute even there is no motion. Tried setting the Sensitivity to lowest 1 but no luck. Not sure if it is faulty. | 2022-05-28 | Try switching off then resetting alerts or just leave alerts off they are very sensitive | jerry | 2022-05-28 |
| I received alerts almost every minute even there is no motion. Tried setting the Sensitivity to lowest 1 but no luck. Not sure if it is faulty. | 2022-05-28 | First make sure you have not got a spider around the camera that will course activation if you still having problems after removing a spider plus web then contact topcony the manufacturers of the camera nice and helpful people if you have a problem they will sort it I hope this helps | Steve Dowers | 2022-05-28 |
| I received alerts almost every minute even there is no motion. Tried setting the Sensitivity to lowest 1 but no luck. Not sure if it is faulty. | 2022-05-28 | Not sure if this will cure your problem but it may be worth deleting the app and reinstalling it, try powering the camera down at the same time. This may reset the settings on your device so you will have to adjust them accordingly, if the problem still persists contact the Topcony Tech guys, they helped me with an issue I had and are readily available. Hope this helps? | Ian Cutts | 2022-05-28 |
| I received alerts almost every minute even there is no motion. Tried setting the Sensitivity to lowest 1 but no luck. Not sure if it is faulty. | 2022-05-28 | If it is on scheduled recording this will probably happen it goes off every minute,only thing I can think of is to disable motion alerts if you want to leave on this setting.I disabled mine as I was having the same issue even on the motion detection settings | brian dog [ lock] | 2022-05-28 |
| I received alerts almost every minute even there is no motion. Tried setting the Sensitivity to lowest 1 but no luck. Not sure if it is faulty. | 2022-05-28 | go into settings on your camera and click on action with alarm. turn off alarm notifications and turn off set alarm ringing linkage. that should stop you from keep getting any alerts. | john thawley | 2022-05-28 |
| Hello how do i get camera to record 24 hours a day please | 2022-07-09 | Hi you need an sd card if you haven’t already got one, go into settings go to sd card plan recording and click on easy setup, it's continuous from Monday to Sunday. | ryan fisher | 2022-07-10 |
| Will this camera flim the wild life at night | 2022-04-29 | im not sure but the camera is recording all the time, so i think you should be able to. i have followed cats and hedgehogs on my cameras and any movement the camera will pick it up. | john thawley | 2022-04-29 |
| Will this camera flim the wild life at night | 2022-04-29 | We haven't used it yet as we are in the process of moving so has not been fitted as yet | Susan fletcher | 2022-04-29 |
| Will this camera flim the wild life at night | 2022-04-29 | It will record if you set it up on motion detection | jerry | 2022-04-29 |
| Will this camera flim the wild life at night | 2022-04-29 | It will film anything that moves and sets the motion detector just make sure you have a memory card installed | LEE HODGSON | 2022-04-29 |
| Will this camera flim the wild life at night | 2022-04-29 | Mine catches the mice in my shed at night with a clear view. | Peter Rae | 2022-04-29 |
| Will this camera flim the wild life at night | 2022-04-29 | Yes this camera will film at night, it has an inbuilt PIR (Passive Infra-Red sensor) which gives good clarity. Hope this is of use? | Ian Cutts | 2022-04-29 |
| Will this camera flim the wild life at night | 2022-04-29 | Yes I believe it will as the motion detector should activate and film for 3 minutes, my camera recorded a hedgehog on the front grass before. | Victoria Richards | 2022-04-30 |
| Will this camera flim the wild life at night | 2022-04-29 | Try and stop it! Mine will alert more or less continuously on most sensitive setting. | Andrew | 2022-05-04 |
| Hi, I where does the SD card go? | 2022-06-21 | I dont think it accept SD Card, it takes micro-sd card which you can insert by unscrewing the cover where the cables come out from? | R&R | 2022-06-21 |
| Hi, I where does the SD card go? | 2022-06-21 | On the camera part it's self there a little waterproof cover at the back, open it up and you will see a sd card port. Hopes this helps | Stephen Blakeley | 2022-06-21 |
| Hi, I where does the SD card go? | 2022-06-21 | On the camera part it's self there a little waterproof cover at the back, open it up and you will see a sd card port. Hopes this helps | Stephen | 2022-06-21 |
| Hi, I where does the SD card go? | 2022-06-21 | Look between the 2 antennas on your camera you will see a plastic square which is screwed down, loosen the screw and remove the square, inside you will see where the sd card slots in. Replace the plastic square and you should be good to go | john thawley | 2022-06-21 |
| Hi, I where does the SD card go? | 2022-06-21 | In the slot concealed by the black rubber cover on the bottom of the camera itself. It is labelled "MicroSD" but its in black on a black background just like the controls of Disaster Area's ship in Hitchhiker's Guide to the Galaxy... | Andrew | 2022-06-22 |
| Hi, I where does the SD card go? | 2022-06-21 | There’s a slot on the outer case covered by a black rubber | Timothy Biggs | 2022-06-22 |
| Hi, I where does the SD card go? | 2022-06-21 | Dear friend, we have describled that the Micro SD card (Not Included) in the description. So you need use youe own SD card. If you have any problem, you can contact us freely. | Topcony Security Camera | 2022-06-22 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes it does, it can work with cable or wireless. | jmc | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes it has an ethernet cable connector | brian dog [ lock] | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes, you use the ethernet connection initially to connect, then wifi | DIYer | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes, it does. Comes with an RJ45 breakout connector. | Kaz_London | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | yes im sure it does, theres a couple of cables connected to the camera 1 for the power and 1 for the ethernet cable or just use wi-fi. i have a camera on the front and back of my house and both work perfect on wi-fi. | john thawley | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes ,but also works with wifi | david kemmy | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | yes it does,wifi worksv well also,,hope this helps | Mr. D. Kober | 2022-11-03 |
| Does this have an Ethernet cable slot? | 2022-11-03 | Yes | Arthur wicks | 2022-11-03 |
| Will this camera connect to a ring doorbell 4 system and can it be controlled via the ring app on an iPhone? Thanks | 2022-07-02 | No, can not work with ring app. | jmc | 2022-07-02 |