| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does the camera have an Ethernet socket for wired connection if the wifi is poor at the intended location? | 2022-06-02 | Yes it does. Mine is working on ethernet cable and other one working on WiFi from an extender | PAUL FARRANT | 2022-06-02 |
| Does the camera have an Ethernet socket for wired connection if the wifi is poor at the intended location? | 2022-06-02 | Yes they do.... | karl | 2022-06-02 |
| Does the camera have an Ethernet socket for wired connection if the wifi is poor at the intended location? | 2022-06-02 | Yes! | Mike | 2022-06-02 |
| Does the camera have an Ethernet socket for wired connection if the wifi is poor at the intended location? | 2022-06-02 | Yes it does | skiandsun | 2022-06-02 |
| Does the camera have an Ethernet socket for wired connection if the wifi is poor at the intended location? | 2022-06-02 | Yes it does | David Robinson | 2022-06-02 |
| Does the camera have an Ethernet socket for wired connection if the wifi is poor at the intended location? | 2022-06-02 | Hello. Yes, you can also connect the camera to the network via network cable directly. | ReolinkEU | 2022-06-07 |
| How on earth do you delete stuff off of it without having to format it every time? | 2022-10-01 | You can’t , why do you need to ? If the card is full , set the settings so it overwrites old footage. | skiandsun | 2022-10-01 |
| How on earth do you delete stuff off of it without having to format it every time? | 2022-10-01 | Hello. Reolink cameras do not support deleting certain video footage that stored on the Micro SD card via Reolink software. If you want to delete the clips, you need to take out the Micro SD card to delete them on the computer. If you don't want to take out the Micro SD card, the camera will automatically overwrite the old files when the SD card is at capacity and then continue to record. | ReolinkEU | 2022-10-05 |
| I've been using this camera 3 months and its been great but its stopped working I've switched off hit reset tried plugging in to a differ | 2022-12-18 | To be honest, I’d send it back or contact Reolink | steven kelly | 2022-12-18 |
| I've been using this camera 3 months and its been great but its stopped working I've switched off hit reset tried plugging in to a differ | 2022-12-18 | Message Reolink through Amazon - their customer service is very helpful and will probably get to the root of the problem quickly . I had different problems with mine - but their response / problem solving sorted the problem - and their answer time was quicker than the " within 48 hours " standard . | David M. | 2022-12-18 |
| I've been using this camera 3 months and its been great but its stopped working I've switched off hit reset tried plugging in to a differ | 2022-12-18 | I have had problems also, although not the same as yours. Twice now I have had to re-install the camera with a password and camera name. Rather annoying. Also, it has leaked with all the recent rain. Would not buy again. Hope you get it sorted. Suggest you install it again. | Nasho… | 2022-12-18 |
| I've been using this camera 3 months and its been great but its stopped working I've switched off hit reset tried plugging in to a differ | 2022-12-18 | Hello. Please kindly check whether you can find the infrared light when covering the lens to confirm whether this camera can still get power. If not, please change the outlet and press the reset button to have a check. Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2022-12-26 |
| Got my eye on this, wanting to replace my wansview and the £6 a month. Is this better than wansview W4 and really no monthly fees? | 2022-12-20 | I don’t know if it’s better than the one you mentioned but it was vet easy to connect to the Wi-Fi and works really well and absolutely no fees | Amazon Customer | 2022-12-20 |
| Got my eye on this, wanting to replace my wansview and the £6 a month. Is this better than wansview W4 and really no monthly fees? | 2022-12-20 | This cam failed me after 6months use so your choice I recommend a wired version of this reolink camera | Micknsteph | 2022-12-20 |
| Got my eye on this, wanting to replace my wansview and the £6 a month. Is this better than wansview W4 and really no monthly fees? | 2022-12-20 | You don't have to pay any monthly fees because you can either place a memory card inside the camera and / or an NVR independently or together. I don't have expertise with the particular camera you have, but this does show a crisp 1440p image, hope this helps. | Bozza | 2022-12-21 |
| Got my eye on this, wanting to replace my wansview and the £6 a month. Is this better than wansview W4 and really no monthly fees? | 2022-12-20 | Hello. Yes, there's no monthly fee required unless you want to subscribe to a charged Cloud plan. Reolink App is free for Reolink customers. You can check the living video and the recording video which is saved to the sd card via the Reolink app on your phone. | ReolinkEU | 2022-12-26 |
| Can I manually set and fix the IP address of the camera? | 2022-10-29 | Just to let you know Reolink are the worst ip camera's i have ever bought. Had nothing but trouble with the wifi connection. I re-installed my old Floureon cameras and they are so much better on 2.4 than Relink was on 5.0 GHz. I wouldn't buy Reolink ever again. Maybe upgrading wasn't such a good move on my behalf. | Deano. | 2022-10-29 |
| Can I manually set and fix the IP address of the camera? | 2022-10-29 | Hello. Yes. You could set up a Static IP Address for this camera via Reolink Client. For more details, please kindly contact us via Amazon message. | ReolinkEU | 2022-11-02 |
| what is the maximum wireless wifi will this camera work on | 2022-04-23 | 1 mile | skiandsun | 2022-06-02 |
| Do you just need the power cable outside if wifi connected and where can you purchase a longer power cable | 2022-05-10 | Once wifi connected all you need is the power lead. As for the longer lead I'm sure Reolink would sell them. | PAUL FARRANT | 2022-05-10 |
| Do you just need the power cable outside if wifi connected and where can you purchase a longer power cable | 2022-05-10 | So the camera itself has a cable that has power, Ethernet and reset so it's short and too large to easily pass through a wall. I ended up fitting on house eases and putting main three cables up into wood. There is a supplied long extension for power cable that I brought into house. They also offer a junction box as another option and I've read of some people opening camera itself to sort cable. | starkynhutch | 2022-05-10 |
| Do you just need the power cable outside if wifi connected and where can you purchase a longer power cable | 2022-05-10 | Hello, for the power cable, you can install a junction box B10 to hide it. Here is the link of junction box B10, https://www.amazon.co.uk/Reolink-Junction-Designed-RLC-410W-RLC-511W/dp/B083HQJ164?ref_=ast_sto_dp And here is the link of extension power cable, https://www.amazon.co.uk/Reolink-Power-Extension-Security-Camera/dp/B095KLWHZ6?ref_=ast_sto_dp | ReolinkEU | 2022-05-12 |
| Sending mine back cause cant get it to work properly | 2022-08-16 | Approx 2.5 weeks, then records over, good quality. | Amazon Customer | 2022-09-27 |
| After motion triggering how long does the camera record to the sd card. is it adjustable like 10 seconds -30seconds or more? | 2022-10-26 | The motion detection recording time is 15 seconds to 1 minute | mark sexton | 2022-10-27 |
| After motion triggering how long does the camera record to the sd card. is it adjustable like 10 seconds -30seconds or more? | 2022-10-26 | Hi, Mine is looking down my drive 24/7 and is brilliant I use the proximity alarm but sadly no SD card used :( Sorry. | RickTed | 2022-10-27 |
| After motion triggering how long does the camera record to the sd card. is it adjustable like 10 seconds -30seconds or more? | 2022-10-26 | Yes it is adjustable but I can;t remember all the options. | mr p stanley | 2022-10-28 |
| After motion triggering how long does the camera record to the sd card. is it adjustable like 10 seconds -30seconds or more? | 2022-10-26 | Hello. The post-motion recording time is adjustable, you can choose the time 15s/30s/1min. | ReolinkEU | 2022-10-31 |
| After motion triggering how long does the camera record to the sd card. is it adjustable like 10 seconds -30seconds or more? | 2022-10-26 | All I know is that the camera records automatically for 30 seconds, during the period you have set. Also, I have set “sensitivity” to low but the rain still sets off the recording. | Nasho… | 2022-11-01 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | Simple answers, YES | Redhotpheasant | 2023-02-23 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | Yes, absolutely. And the video feeds can be used by other applications (like Home Assistant) too | skotl | 2023-02-23 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | Yes | Peter | 2023-02-23 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | Yes .. Can be watched Realtime through desktop and phone app , Image quality best | Amazon Customer | 2023-02-24 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | On the two cameras I have, they record all the time, once the SD card is full they loop record and overwrite your previous recording, the bigger the card you use, the longer the recording before rewrite. The movement detection is an additional feature which sends you a push notification, it doesn't trigger recording. Yes you can view live feed via the app at anytime. | Phil | 2023-02-24 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | Yes you can but need reasonable WiFi | Andos8 | 2023-02-24 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | Yes you can go in and watch the video live at any item. Then if u have a recording u can go to playback and watch that too. | claire williamson | 2023-02-25 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | Yes. You can review recordings at any time but need to be aware that they will be over written dependent upon the scan disc size used | mr p stanley | 2023-02-26 |
| Micro sd screws - has anyone had any success opening the draw for the micro sd? My screwdrivers are either too big or small so need a new one | 2022-08-21 | Hello. Sorry to tell you that there is no suitable screwdriver was included in the package. Please contact us via Amazon message so that we can better help you. | ReolinkEU | 2022-08-25 |
| Micro sd screws - has anyone had any success opening the draw for the micro sd? My screwdrivers are either too big or small so need a new one | 2022-08-21 | Oddly enough, I used a serrated steak knife. It fitted those little screws perfectly. | Karen | 2022-08-28 |
| How long will a 128g card record for? | 2022-09-27 | Approx 2 .5 weeks, then will start recording over. | Amazon Customer | 2022-09-27 |
| How long will a 128g card record for? | 2022-09-27 | A lot longer than other cameras I have. This camera only records alarm events unlike other cameras that record continuously. My Reolink camera has been operating for about 10 weeks and has just now filled a 128Gb SD card. It would be a lot longer except it is exposed to the elements and alarms during heavy rain. Also spiders, flying insects, etc also trigger the alarm, but this common to all cameras that are fully exposed to the elements. The SD card can be reformatted ,of course, from the phone app and restarted once full. | Elgarman | 2022-09-27 |
| How long will a 128g card record for? | 2022-09-27 | Hello, the bitrate affects video quality and recording file size. In general, the higher the bitrate, the better the image and audio quality and the larger the file size. Here is the relationship between SD card capacity, bitrate and recording time: by 128GB SD card, with a bitrate of 2048 kbps, this camera can record for 145.6 hours; with a bitrate of 5120 kbps, this camera can record for 58.3 hours; with a bit rate of 8192 kbps, this camera can record for 36.4 hours. | ReolinkEU | 2022-09-29 |
| Does the camera work with motion os? | 2022-12-20 | Hello. Afraid not. since different Apps may use different protocols and thus cause some compatibility issues, we can only ensure you full compatibility with Reolink software. You can download the Reolink app on your phone or the Reolink client to your PC (windows&Ios) to access this wifi outdoor camera. | ReolinkEU | 2022-12-26 |
| Power adapter . i have this reo link but the power adapter cable is broke and i need a new one . can anyone tell me please what i need to buy ? | 2023-01-04 | You need a new power adapter for Reolink cameras. £11.99 from Amazon. 🤔 | Dash Davies | 2023-01-04 |
| Power adapter . i have this reo link but the power adapter cable is broke and i need a new one . can anyone tell me please what i need to buy ? | 2023-01-04 | Hello. Sorry that we don't sell power adapters separately. Reolink provides a 2-year warranty for this Security Camera Outdoor under Reolink Warranty Policy. Please contact us via Amazon message for further assistance. | ReolinkEU | 2023-01-06 |
| Can video be downloaded from the SD card for storage over the wifi via the app? | 2023-02-17 | Yes, it is saved in a folder in the app, in my case on my laptop. | Doug | 2023-02-17 |
| Can video be downloaded from the SD card for storage over the wifi via the app? | 2023-02-17 | Yes | Amazon Customer | 2023-02-17 |
| Can video be downloaded from the SD card for storage over the wifi via the app? | 2023-02-17 | I'm not 100% sure if you go on cloud you can put clips into storage, only just got these so still playing | paul b. | 2023-02-17 |
| Can video be downloaded from the SD card for storage over the wifi via the app? | 2023-02-17 | Camera is awesome on the picture quality but I have never tried do what your asking sorry oap with limited skills . | RickTed | 2023-02-18 |
| Can video be downloaded from the SD card for storage over the wifi via the app? | 2023-02-17 | I do not think so, I have never done it. I suppose you might be able to do a screen shot ( click on/off button at same time as clicking the home button on iPad) but not direct via the app. Hope you find a solution. | Nasho… | 2023-02-19 |
| Can video be downloaded from the SD card for storage over the wifi via the app? | 2023-02-17 | Hello. Yes, you can check and download the recording video stored to the sd card via the Reolink app anywhere as long as this wifi outdoor camera has a network connection. | ReolinkEU | 2023-02-22 |
| At what distance (metres) will this detect movement? Many thanks. | 2022-10-24 | "Hello. The detecting distance of motion detection is related to the size of the object, the range of movement and the sensitivity of your camera, so the specific value of detection distance cannot be given.xa0 If you don't want to receive alerts from some area of the monitoring screen, you may set up its Motion Zone to select the area you don't want motions to be detected." | ReolinkEU | 2022-10-25 |