| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can’t charge the battery with solar panel or mains with usb, can some won have any ideas what I can do? | 2022-06-21 | Solar panel will be fully charge it in summer but in winter is just about 50% or less but still works fine | Hing Y | 2022-06-21 |
| Can’t charge the battery with solar panel or mains with usb, can some won have any ideas what I can do? | 2022-06-21 | Try unplugging the power lead from the solar panel and refitting, it only fits one way, same with the USB from mains power supply. Hope this helps | kenneth fisher | 2022-06-21 |
| Can’t charge the battery with solar panel or mains with usb, can some won have any ideas what I can do? | 2022-06-21 | I’d send it back if it’s not working. Have you followed the instructions step by step? | david francis | 2022-06-21 |
| Can’t charge the battery with solar panel or mains with usb, can some won have any ideas what I can do? | 2022-06-21 | If the battery won't take a charge it could be faulty. Connect your camera to the mains via a USB charger and try to get the camera connected to the Wi-Fi, if successful you can look in the app for battery & charging status. | Grampus | 2022-06-21 |
| Can I purchase the solar panel seperately as I already have the camera. | 2023-03-27 | You can | kenneth burke | 2023-03-29 |
| Can the battery be changed? | 2022-08-02 | Yes there is a charger cable in the pack but you would probably have to bring the camera into your house to do this. If there is sufficient reasonably daylight to the solar panel there will be little need to use the charger. My unit has worked well without needing to use the cable charger since installation last year | colin durston | 2022-08-02 |
| Can the battery be changed? | 2022-08-02 | Never had to change the battery, have constant power to it. Great product | michael ward | 2022-08-02 |
| Can the battery be changed? | 2022-08-02 | Yes. 18650 battery is changeable. | Frank Deegan | 2022-08-02 |
| Can the battery be changed? | 2022-08-02 | Yes you can charge the battery, but to be honest I have not had to so far solar has kept it topped up. | Nigel. | 2022-08-02 |
| Can the battery be changed? | 2022-08-02 | Not officially or easily but if you have a little electrical knowledge it's possible. So just to confirm you can't simply unplug it and plug another one in. | Ian | 2022-08-02 |
| Can the battery be changed? | 2022-08-02 | No. Not recommended! | challo | 2022-08-02 |
| How do you zoom? Cant find a zoom option on the app | 2022-12-29 | “Pinch” the screen on phone to zoom in, works on my i phone if I “pinch” screen | kenneth fisher | 2022-12-29 |
| How do you zoom? Cant find a zoom option on the app | 2022-12-29 | There is no zoom option within the app, you have to pinch and pull the image on the screen of your device with two fingers. | Ian | 2022-12-29 |
| How do you zoom? Cant find a zoom option on the app | 2022-12-29 | Just use your two fingers as you would in your mobile phone | Washington | 2022-12-29 |
| How do you zoom? Cant find a zoom option on the app | 2022-12-29 | Tap on the screen with two finger spread them it will enlarge your image | Ronnie5508 | 2022-12-29 |
| How do you zoom? Cant find a zoom option on the app | 2022-12-29 | Just use your thumb and for finger on the live picture and pinch in or out to zoom in and out | Mrs S. | 2023-01-01 |
| Does anyone know if the camera roatates by itself when motion is detected? Mine doesnt seem to rotate by itself unless i rotate it myself on the app?? | 2022-12-29 | It does not rotate itself. | E Moxon-Browne | 2022-12-29 |
| Does anyone know if the camera roatates by itself when motion is detected? Mine doesnt seem to rotate by itself unless i rotate it myself on the app?? | 2022-12-29 | No it only rotates if you open the app itself and use the arrow functions | lee greenaway | 2022-12-29 |
| Does anyone know if the camera roatates by itself when motion is detected? Mine doesnt seem to rotate by itself unless i rotate it myself on the app?? | 2022-12-29 | No | Hing Y | 2022-12-30 |
| Does anyone know if the camera roatates by itself when motion is detected? Mine doesnt seem to rotate by itself unless i rotate it myself on the app?? | 2022-12-29 | I don't think so, mine doesn't | G | 2022-12-30 |
| Can you set this to patrol mode so that it does the full rotation to protect coverage area? | 2022-05-25 | Not this model, but I have just bought one that has a tracking ability. Just look for models that offer this. | Grampus | 2022-05-25 |
| Can you set this to patrol mode so that it does the full rotation to protect coverage area? | 2022-05-25 | No | Scotty | 2022-05-25 |
| Does it's works only on 2.4 ghz? | 2023-03-02 | Yes. | Ian | 2023-03-02 |
| Does it's works only on 2.4 ghz? | 2023-03-02 | Yes | Sharky7866 | 2023-03-02 |
| Does it's works only on 2.4 ghz? | 2023-03-02 | Yes 2.4 only sorry | Christopher watson | 2023-03-02 |
| Does it's works only on 2.4 ghz? | 2023-03-02 | Hi, I don't honestly know, but most routers can work on both and the 2.4ghz can be split from the 5ghz if necessary. Best to ask the vendor. | RS200Phil | 2023-03-02 |
| Does it's works only on 2.4 ghz? | 2023-03-02 | yes 2.4 as it sez in the manua;l sorry | john | 2023-03-04 |
| Does it's works only on 2.4 ghz? | 2023-03-02 | Hi, Thanks for your contact I'd be happy to answer your questions, Yes, it can only be used on 2.4G network for the time being. If you have any other questions, please feel free to contact me, thank you. | COOAU Camera EU | 2023-03-07 |
| How long is the warranty? Having issues with missed events. | 2022-12-01 | Just a suggestion, check via the cloud edge app that the version is the latest as there was a recent update including a useful siren function and also check via settings that the alarm plan is configured for time(s) and days where it’s active. | kenneth fisher | 2022-12-01 |
| How long is the warranty? Having issues with missed events. | 2022-12-01 | Hi do not know how long warranty is for but will be minimum 12 months. However have you emailed them as they are really helpful and come back quite quickly. Bear in mind time difference as they are in China. | Leonz | 2022-12-01 |
| My router is 2.4 to 5ghz. Will this camera work by finding the 2.4 automatically? | 2023-05-24 | Hi, yes it automatically connects to 2.4 on my dual 2.5 & 5 router. The battery lasts around 4-5 weeks, so you'll be charging once every month. No big deal for me personally 👍 | D H | 2023-05-24 |
| My router is 2.4 to 5ghz. Will this camera work by finding the 2.4 automatically? | 2023-05-24 | Yes will automatically connect. I have the same service. | Christopher watson | 2023-05-24 |
| My router is 2.4 to 5ghz. Will this camera work by finding the 2.4 automatically? | 2023-05-24 | Hi, It did in my case. If you struggle with it, though, you can usually give the 5ghz band a different name and password. If you do, it ought to be easy after that. | RS200Phil | 2023-05-24 |
| My router is 2.4 to 5ghz. Will this camera work by finding the 2.4 automatically? | 2023-05-24 | Hi I bought two of these for my daughter and I’m pretty sure that she had to alter her router but it was very easy to set up, the instructions were easy to follow. They are excellent, very good indeed, they are positioned under a bedroom window front and back, so they can’t be stolen but are easy to slide off the mounting to recharge the batteries. | Himself at Home | 2023-05-24 |
| My router is 2.4 to 5ghz. Will this camera work by finding the 2.4 automatically? | 2023-05-24 | They are better suited to finding 2.4 ghz rather than 5ghz. Mine works well on this frequency. | Leonz | 2023-05-24 |
| How do I view the video clip history? Mine is only showing pictures | 2022-10-29 | From the messages screen you cab select a date, Andy videos will have a blue play arrow to the left. This will plato the video, clicking on the image only gives you a still. | John Kiely | 2022-10-29 |
| How do I view the video clip history? Mine is only showing pictures | 2022-10-29 | Make sure you have a memory card that can withstand out conditions. It is fitted in the camera. You can find it out in YouTube | AAA | 2022-10-29 |
| How do I view the video clip history? Mine is only showing pictures | 2022-10-29 | When you click on the picture to watch the live camera feed it will come up with the History just below the picture, press it and it give you what’s been recorded if you have the Memory card in or are signed up for the cloud storage | Rob C. | 2022-10-29 |
| How do I view the video clip history? Mine is only showing pictures | 2022-10-29 | Don’t click on the picture, click on the red arrow/play button to the left and it will bring up the video clip instead of the photo | Himself at Home | 2022-10-30 |
| how do i change the initial password i set | 2022-05-14 | Not had to set a password, once you downloaded the cloud edge app your good to go. These cameras are super easy to set up and install. Cant recommend them enough | michael ward | 2022-05-14 |
| Does this work through glass or if placed directly against a window? I can't fit it outside as the WiFi doesn't transmit there | 2022-12-22 | not night time the built in lights spoil the picture,mine is at least 15 or 20 feet outside on my wall i have had no problem at all | john | 2022-12-23 |
| Does this work through glass or if placed directly against a window? I can't fit it outside as the WiFi doesn't transmit there | 2022-12-22 | It's unlikely as you would get a glare from the window. If you have a smal top opening window you could put poking out of. Would a wifi booster help. Alternatively you may be better with a trail cam that dosnt need wifi but cant view pics/videos in real time. | Ann | 2022-12-23 |
| Does this work through glass or if placed directly against a window? I can't fit it outside as the WiFi doesn't transmit there | 2022-12-22 | All I can say about this question is your wifi must be pretty pants and should pick this camera up if you place it in the right place | Keith Y. | 2023-01-02 |
| does this camera need to be connected physically to a router? | 2023-04-03 | No, it's wireless, that's the whole point of these cameras. WiFi based, you connect it by holding a QR from the app on your phone point it to your CCTV and it connects automatically to your WIFI. | Sharky7866 | 2023-04-03 |
| does this camera need to be connected physically to a router? | 2023-04-03 | No it just needs to be within wifi range it then sends alarms straight to your phone. | Nigel. | 2023-04-03 |
| does this camera need to be connected physically to a router? | 2023-04-03 | You connect up with the cloud edge app. This then runs off your home wifi | michael ward | 2023-04-03 |
| does this camera need to be connected physically to a router? | 2023-04-03 | The Cooau camera talks you through the settings and it connects itself automatically, make sure to use the CloudEdga app and you shouldn't have any trouble. | Ken P. | 2023-04-03 |
| does this camera need to be connected physically to a router? | 2023-04-03 | Not that I can remember. It just has to be linked to your mobile smart phone. | colin durston | 2023-04-03 |
| does this camera need to be connected physically to a router? | 2023-04-03 | No just put in the password to connect | Ronnie5508 | 2023-04-03 |
| does this camera need to be connected physically to a router? | 2023-04-03 | No never, complete set up via the app. | Ian | 2023-04-03 |
| does this camera need to be connected physically to a router? | 2023-04-03 | Works via WiFi | Christopher watson | 2023-04-03 |
| How do you remove the camera from the mount? | 2023-01-30 | Yes u can. You will need to as in winter you need to charge up the main battery unit | michael ward | 2023-01-30 |
| How do you remove the camera from the mount? | 2023-01-30 | You just pull towards you and should come straight off | Michelle Randle | 2023-01-30 |
| How do you remove the camera from the mount? | 2023-01-30 | Just grab around the top of the camera and give a firm pull towards you, to remount it push forwards, it is easy, I'm very pleased with my cooau camera. | Ken P. | 2023-01-30 |
| How do you remove the camera from the mount? | 2023-01-30 | There is a little clip thats attach the camera to the wall mount if you pull on the camera it should release it you might have to push down on the clip to pull it off | Ronnie5508 | 2023-01-30 |
| Can i purchase the solar panel seperate if so where from plz | 2022-12-29 | It comes with it | Hing Y | 2022-12-30 |
| Hi can this camera be fitted to a facia board securely as i have no brickwork on the top half at the front of my house | 2022-06-27 | Yes, don't see why not providing you use appropriate screws and wall plugs. The camera can easily be unscrewed by hand so fixing it to the wall is just about stopping it falling down, you're not trying to fix it so an intruder couldn't remove it. | P. Bryant | 2022-06-27 |
| Hi can this camera be fitted to a facia board securely as i have no brickwork on the top half at the front of my house | 2022-06-27 | Yes as long as your fascia board is in reasonable condition. A good camera for the price. Used with the solar panel it needs no attention | Baz | 2022-06-27 |
| Hi can this camera be fitted to a facia board securely as i have no brickwork on the top half at the front of my house | 2022-06-27 | Yes it's easy | Derek | 2022-06-27 |
| Hi can this camera be fitted to a facia board securely as i have no brickwork on the top half at the front of my house | 2022-06-27 | Yes that should be fine. | Nigel. | 2022-06-27 |
| Hi can this camera be fitted to a facia board securely as i have no brickwork on the top half at the front of my house | 2022-06-27 | Yes | Trevor William lloyd | 2022-06-27 |
| Can you buy a charger for the solar panel? | 2022-06-21 | My camera came with a solar panel | philip armstrong | 2022-06-21 |
| Can you buy a charger for the solar panel? | 2022-06-21 | Just plug it into the sun, it's free! | Martyn | 2022-06-21 |
| How do you store video on an sd card, as when press record it asks to setup album on my phone, no option for the card? | 2023-03-09 | No option for the sd card, playback don’t work, and the recording is only 3 seconds Thank you | Shyqyri Dema | 2023-03-10 |
| How do you store video on an sd card, as when press record it asks to setup album on my phone, no option for the card? | 2023-03-09 | Hi, Thanks for your contact I'd be happy to answer your questions, Please use the SD card on the computer to see if it can be recognized and whether the access files are running normally. If the computer cannot recognize it, it may be that the SD card has bad sectors. You can try to reinsert the SD card, please check whether the surface of the SD card is oxidized or has foreign matter such as dust,attached to the surface; try to wipe it clean; If you have any other questions please feel free to contact me! | COOAU Camera EU | 2023-03-10 |
| Does anyone know where the app is on the playstore. | 2023-06-19 | I use cloud edge app, and I haven’t had any problems and I had 3 cameras. | wendy marshall | 2023-06-19 |
| Does anyone know where the app is on the playstore. | 2023-06-19 | Just open play store type cooau app will appear. I've just been on play store to check. | Christopher watson | 2023-06-19 |
| Does anyone know where the app is on the playstore. | 2023-06-19 | I would use the App cloud edge. Its compatible with these cameras and have never had a problem with the app and the cameras. Hope this helps | Michael Gavaghan | 2023-06-20 |
| Can i download videos from the camera to my phone/pc remotely? the cloudedge app does not have a download feature. | 2022-10-24 | Try using screenshot function on the phone app control display, | kenneth fisher | 2022-10-25 |
| Is the security camera waterproof? | 2023-01-28 | Mine certainly is and it has been operating fully for over a year. Seems to be a very good piece of equipment and is installed above my garage. | colin durston | 2023-01-28 |
| Is the security camera waterproof? | 2023-01-28 | Yes, but the picture is dreadful | U.K. customer… | 2023-01-28 |
| Is the security camera waterproof? | 2023-01-28 | It’s weatherproof, not waterproof. | David Blunkett | 2023-01-28 |
| Is the security camera waterproof? | 2023-01-28 | This camera is built to IP66 rating which means that it’s weatherproof, it’s not waterproof as in it can’t be immersed in water but it’s sealed against water ingress from wind driven rain, snow etc, mine has survived some very nasty west of Scotland weather without any issues. | kenneth fisher | 2023-01-28 |
| Is the security camera waterproof? | 2023-01-28 | My camera has been outside in all weathers for two years with out any problems | Jazzy G | 2023-01-28 |
| Is the security camera waterproof? | 2023-01-28 | I've not had any issues and I'm sure the spec suggests a level of water resistance. Can't add more than that, though. | RS200Phil | 2023-01-28 |
| Is the security camera waterproof? | 2023-01-28 | Yes totally fine for outside use | Christopher watson | 2023-01-28 |
| Is the security camera waterproof? | 2023-01-28 | Hi yes they are waterproof . There us rubber cover over the charge and power buttons. | Leonz | 2023-01-29 |
| Is the security camera waterproof? | 2023-01-28 | Mine has been fine mounted outside in the open, no cover on end wall of my house. Not for use underwater I wouldn't think. | Nigel. | 2023-01-29 |
| Does this work with sky router? Can you disable alarm & light on camera? May thanks | 2023-04-01 | Yes to all your questions. | Hask… | 2023-04-01 |
| Does this work with sky router? Can you disable alarm & light on camera? May thanks | 2023-04-01 | Yes, will work off any router, alarm and light not on, you would have to enable it at specific times | D H | 2023-04-01 |
| Does this work with sky router? Can you disable alarm & light on camera? May thanks | 2023-04-01 | Yes I have sky yes can turn alarm and light off | Amazon Customer | 2023-04-01 |
| Can the IR be turned off if used behind glass, and if yes, how? | 2023-03-09 | Save your money I had loads of problems with this camera | DavidJWedge | 2023-03-09 |
| Can the IR be turned off if used behind glass, and if yes, how? | 2023-03-09 | Hi, Thanks for your contact I'd be happy to answer your questions, Infrared rays be automatically generated in the dark and will not be turned off just because there is any material in front of them. If you turn off the infrared light, you can't see things at night and you can't shoot.Thanks. If you have any other questions please feel free to contact me. | COOAU Camera EU | 2023-03-10 |
| Can the IR be turned off if used behind glass, and if yes, how? | 2023-03-09 | no sorry | john | 2023-03-10 |
| Cannot get it to connect to Samsung s8 | 2022-11-23 | FIRST IT WILL ONLY WORK ON 2.4GHz not on 5GHz also have you charged the battery in the camera ok,i have no prob with mine sorry hope this can help .john.. | john | 2022-11-23 |
| Cannot get it to connect to Samsung s8 | 2022-11-23 | If you can't connect to your samsung S8. If have a tablet Try connecting to that first and then your phone... | Christopher watson | 2022-11-23 |
| Cannot get it to connect to Samsung s8 | 2022-11-23 | You have checked that the Samsung s8 supports the CloudEdge app? Also check that your Wi-Fi is strong at least 60% at the camera location | kenneth fisher | 2022-11-23 |
| Cannot get it to connect to Samsung s8 | 2022-11-23 | Make sure you are connecting to a 2.4 WiFi it will not connect to 5.0 | Ronnie5508 | 2022-11-23 |
| Do you have to have the power of to charge battery? | 2022-06-21 | We found the solar panel could not be placed in an ideal position, so ours is permanently plugged into the mains via a USB cable. | Ian Doy | 2022-06-21 |
| Do you have to have the power of to charge battery? | 2022-06-21 | no | GLINT COLLECTIONS | 2022-06-21 |
| Do you have to have the power of to charge battery? | 2022-06-21 | It just charges through the solar panel, I've only ever charged mine once since I got it (the first charge). After that, as long as you position the solar panel in the sun, then you should be just fine. | Martyn | 2022-06-21 |
| Do you have to have the power of to charge battery? | 2022-06-21 | The battery charges from the solar panel. I have never run power to the camera - even through the British winter it still charges. | Bryn T. | 2022-06-22 |
| What size sd card is needed? standard sd card or micro sd card? | 2022-05-24 | Totally useless, worked for a while,then nothing | U.K. customer… | 2022-05-24 |
| What size sd card is needed? standard sd card or micro sd card? | 2022-05-24 | Micro Sd just a 16 or 32g as it only Records when there is movement | Hing Y | 2022-05-24 |
| What size sd card is needed? standard sd card or micro sd card? | 2022-05-24 | Micro SD card is required | Ian | 2022-05-24 |
| What size sd card is needed? standard sd card or micro sd card? | 2022-05-24 | To be honest you don't need one, downloaded cloud edge and everything is saved to that. | michael ward | 2022-05-25 |
| What size sd card is needed? standard sd card or micro sd card? | 2022-05-24 | It's a micro SD up to 128GB. | Norfolk Noggin | 2022-05-25 |
| What size sd card is needed? standard sd card or micro sd card? | 2022-05-24 | Micro sd card | Frank | 2022-05-25 |
| What size sd card is needed? standard sd card or micro sd card? | 2022-05-24 | Micro | J Hunt | 2022-05-25 |
| What size sd card is needed? standard sd card or micro sd card? | 2022-05-24 | Micro se card up to 64gb I think | Mr Gary A King | 2022-05-26 |