| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I have downloaded the app for this wifi camera on ipad pro 9th generation yet the app will not allow the setup process. it freezes on 3rd page | 2022-07-29 | Hello. You can try to uninstall the APP first and check if the APP is the latest version, if not, please go to download the latest version for installation. If that doesn't work, please contact us via Amazon message so that we can do a more detailed technical troubleshooting based on your specific situation. | ReolinkEU | 2022-08-01 |
| It says not to put the camera in direct sunlight so what will happen if that cannot be avoided? | 2022-07-10 | Nothing, I’ve had the camera a year and I haven’t noticed any issues in direct sunlight | mike Jones | 2022-07-10 |
| It says not to put the camera in direct sunlight so what will happen if that cannot be avoided? | 2022-07-10 | Nothing will happen, except the picture quality might be too bright or dazzling to see anything when the sun is shining directly on it. | Ace Venturas | 2022-07-10 |
| It says not to put the camera in direct sunlight so what will happen if that cannot be avoided? | 2022-07-10 | I have three Reolink cameras and all of mine are exposed to the sun and even in this recent hot spell of weather they work just fine | Chris Myall | 2022-07-10 |
| It says not to put the camera in direct sunlight so what will happen if that cannot be avoided? | 2022-07-10 | You get a very overexposed picture | Tom Weston | 2022-07-10 |
| It says not to put the camera in direct sunlight so what will happen if that cannot be avoided? | 2022-07-10 | Video could not be loaded | ReolinkEU | 2022-07-15 |
| I've been using this camera 3 months and its been great but its stopped working I've switched off hit reset tried plugging in to a differ | 2022-12-18 | I have had problems also, although not the same as yours. Twice now I have had to re-install the camera with a password and camera name. Rather annoying. Also, it has leaked with all the recent rain. Would not buy again. Hope you get it sorted. Suggest you install it again. | Nasho… | 2022-12-18 |
| I've been using this camera 3 months and its been great but its stopped working I've switched off hit reset tried plugging in to a differ | 2022-12-18 | Message Reolink through Amazon - their customer service is very helpful and will probably get to the root of the problem quickly . I had different problems with mine - but their response / problem solving sorted the problem - and their answer time was quicker than the " within 48 hours " standard . | David M. | 2022-12-18 |
| I've been using this camera 3 months and its been great but its stopped working I've switched off hit reset tried plugging in to a differ | 2022-12-18 | To be honest, I’d send it back or contact Reolink | steven kelly | 2022-12-18 |
| I've been using this camera 3 months and its been great but its stopped working I've switched off hit reset tried plugging in to a differ | 2022-12-18 | Hello. Please kindly check whether you can find the infrared light when covering the lens to confirm whether this camera can still get power. If not, please change the outlet and press the reset button to have a check. Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2022-12-26 |
| Can you playback footage on your phone from the rlc-510wa? does it have cloud storagenor just sd card? | 2023-04-19 | Yes you can playback footage on your phone from the SD card in the camera. The camera does not have cloud storage just the SD card. | Practical Bill | 2023-04-19 |
| Can you playback footage on your phone from the rlc-510wa? does it have cloud storagenor just sd card? | 2023-04-19 | Works really well and easy to set up. Use on my mobile and store on sd card | Tony | 2023-04-19 |
| Can you playback footage on your phone from the rlc-510wa? does it have cloud storagenor just sd card? | 2023-04-19 | You can play back on phone from the sd card or have online storage for a subscription fee | Mike | 2023-04-19 |
| Can you playback footage on your phone from the rlc-510wa? does it have cloud storagenor just sd card? | 2023-04-19 | Yes, you can play footage over the phone. Everything’s stored on an SD card. I’m using 128gb and it holds plenty of footage. Very pleased with this camera and quality of images | mike Jones | 2023-04-19 |
| Can you playback footage on your phone from the rlc-510wa? does it have cloud storagenor just sd card? | 2023-04-19 | You have to fit sd card and you get about 3 months of 24 hour recorded storage you can play back storage for days on your phone even link more phones onto camera but after about 3 months your restricted to 12 hours recording a day so you have to sign up to reolink cloud and pay a subscription to get full 24 hour recording | Ali dog | 2023-04-19 |
| Can you playback footage on your phone from the rlc-510wa? does it have cloud storagenor just sd card? | 2023-04-19 | Hi, yes, you could play back the recording on your phone APP after you install an SD card and set up recording well for the camera. As the Reolink cloud storage, sorry to tell you this camera is no cloud service. | ReolinkEU | 2023-04-20 |
| Anyone else getting no power from the ac adapter? are the led lights suppose to come on? | 2022-05-30 | I had the same problem with no led lights working, contacted Reolink and they sent me a new one, two years warranty ok | Chris Myall | 2022-05-30 |
| Anyone else getting no power from the ac adapter? are the led lights suppose to come on? | 2022-05-30 | Hi! The red lights should be visible when natural light begins to fade | manofsmoke | 2022-05-31 |
| Anyone else getting no power from the ac adapter? are the led lights suppose to come on? | 2022-05-30 | There is a function to switch off the led display lights. I prefer it that way. | mike Jones | 2022-05-31 |
| Anyone else getting no power from the ac adapter? are the led lights suppose to come on? | 2022-05-30 | Hello. Please cover the lens of the camera to check whether you can find the infrared light from the camera. If not, that means the camera can't be powered on successfully. Please kindly plug the camera into another outlet to have a try again. If still can't work, please feel free to contact us via Amazon message. | ReolinkEU | 2022-06-02 |
| Got my eye on this, wanting to replace my wansview and the £6 a month. Is this better than wansview W4 and really no monthly fees? | 2022-12-20 | This cam failed me after 6months use so your choice I recommend a wired version of this reolink camera | Micknsteph | 2022-12-20 |
| Got my eye on this, wanting to replace my wansview and the £6 a month. Is this better than wansview W4 and really no monthly fees? | 2022-12-20 | I don’t know if it’s better than the one you mentioned but it was vet easy to connect to the Wi-Fi and works really well and absolutely no fees | Amazon Customer | 2022-12-20 |
| Got my eye on this, wanting to replace my wansview and the £6 a month. Is this better than wansview W4 and really no monthly fees? | 2022-12-20 | You don't have to pay any monthly fees because you can either place a memory card inside the camera and / or an NVR independently or together. I don't have expertise with the particular camera you have, but this does show a crisp 1440p image, hope this helps. | Bozza | 2022-12-21 |
| Got my eye on this, wanting to replace my wansview and the £6 a month. Is this better than wansview W4 and really no monthly fees? | 2022-12-20 | Hello. Yes, there's no monthly fee required unless you want to subscribe to a charged Cloud plan. Reolink App is free for Reolink customers. You can check the living video and the recording video which is saved to the sd card via the Reolink app on your phone. | ReolinkEU | 2022-12-26 |
| Can it be programmed to identify specific people? | 2022-07-28 | I am sure it can't as the software is fairly crude | DaveH | 2022-07-28 |
| Can it be programmed to identify specific people? | 2022-07-28 | No. Unfortunately its not that clever | Ace Venturas | 2022-07-28 |
| Can it be programmed to identify specific people? | 2022-07-28 | No | David goss | 2022-07-29 |
| Can it be programmed to identify specific people? | 2022-07-28 | the short answer is 'no' - you'd need facial recognition software to do this. | Spike | 2022-07-29 |
| Can it be programmed to identify specific people? | 2022-07-28 | Hello. We are sorry to say that this Reolink 5MP WiFi Security Camera RLC-510WA can currently support human/vehicle detection, but unfortunately, it does not support the recognition of specific people. | ReolinkEU | 2022-08-01 |
| If you don’t need to monitor this camera remotely, can it be wired (poe) directly to a reolink 4k poe nvr recorder without an internet connection | 2022-07-11 | While I myself have not tried, I can't see any reason why not. | manofsmoke | 2022-07-12 |
| If you don’t need to monitor this camera remotely, can it be wired (poe) directly to a reolink 4k poe nvr recorder without an internet connection | 2022-07-11 | Video could not be loaded | ReolinkEU | 2022-07-15 |
| Can anyone confirm that reolink cameras can be used/viewed/controlled through a Mac laptop? Thanks very much | 2022-11-07 | I use my iPhone to watch/playback and some can even move positions on them. I have about 5 / 6 cameras in different locations and use a single app to monitor them all… they’re brilliant… | Kash | 2022-11-07 |
| Can anyone confirm that reolink cameras can be used/viewed/controlled through a Mac laptop? Thanks very much | 2022-11-07 | under my wireless router i pick up camera just fine so can't see why your Mac shouldn't see it if connected to router with wireless coms. Check with Reolink that you have appropriates software. I am using Windows10 with Reolink s/ware v8.7.1 and picks up all cameras | Spike | 2022-11-08 |
| Can anyone confirm that reolink cameras can be used/viewed/controlled through a Mac laptop? Thanks very much | 2022-11-07 | Hello. Yes, you can access this 5MP WIFI security camera via a Mac laptop. Please download Reolink Client on your laptop, then add this camera to the Client. | ReolinkEU | 2022-11-11 |
| Does any body know if I can download the app/sofware and veiw the footage/images on my computer/laptop instead of my phone. Thanks. | 2023-02-17 | You would need to remove the memory card from the camera and view it that way | mike Jones | 2023-02-17 |
| Does any body know if I can download the app/sofware and veiw the footage/images on my computer/laptop instead of my phone. Thanks. | 2023-02-17 | I view a live stream and recorded footage from my camera on my iMac desktop using Reolink Client. This is available on the Reolink website. There is also a version for Windows. | Keith Saunders | 2023-02-17 |
| Does any body know if I can download the app/sofware and veiw the footage/images on my computer/laptop instead of my phone. Thanks. | 2023-02-17 | Hello. Yes, You can download Reolink Client on your computer to access the security camera. Please contact us by clicking on this link and we will help you further. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-02-22 |
| How do i set up notifications for any motion detected | 2022-08-13 | Not sure I do not use that option assuming there is one | Tom Weston | 2022-08-13 |
| How do i set up notifications for any motion detected | 2022-08-13 | You can do it through the app. You can control sensitively and which areas on screen to ignore. | Raja | 2022-08-13 |
| How do i set up notifications for any motion detected | 2022-08-13 | You can set up the notifications via the menu in the App. It’s very straightforward. You can set up and fine tune the sensitivity and personalize the detection zone so you don’t receive needless alerts. | mike Jones | 2022-08-13 |
| How do i set up notifications for any motion detected | 2022-08-13 | Video could not be loaded | ReolinkEU | 2022-08-17 |
| Hi, Does it work with CamHipro app? | 2023-03-23 | Hello. Afraid not. since different camera suppliers may use different protocols and thus cause some compatibility issues if adding the Reolink app to the third-party software. We can only ensure you full compatibility with Reolink software. If you have any further questions, please feel free to contact us via Amazon Message. | ReolinkEU | 2023-03-27 |
| Does the camera work with motion os? | 2022-12-20 | Hello. Afraid not. since different Apps may use different protocols and thus cause some compatibility issues, we can only ensure you full compatibility with Reolink software. You can download the Reolink app on your phone or the Reolink client to your PC (windows&Ios) to access this wifi outdoor camera. | ReolinkEU | 2022-12-26 |
| Power adapter . i have this reo link but the power adapter cable is broke and i need a new one . can anyone tell me please what i need to buy ? | 2023-01-04 | You need a new power adapter for Reolink cameras. £11.99 from Amazon. 🤔 | Dash Davies | 2023-01-04 |
| Power adapter . i have this reo link but the power adapter cable is broke and i need a new one . can anyone tell me please what i need to buy ? | 2023-01-04 | Hello. Sorry that we don't sell power adapters separately. Reolink provides a 2-year warranty for this Security Camera Outdoor under Reolink Warranty Policy. Please contact us via Amazon message for further assistance. | ReolinkEU | 2023-01-06 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | Yes, I watch recordings on my phone from anywhere. | Colin Chapman | 2023-02-24 |
| Apart from the camera detecting someone and then recording, are you able to look at the feed through the app at anytime? | 2023-02-23 | You can watch live anytime, but recordings are only available for 7 days. You can store recordings but I'm not sure if you have to pay for this privilege | miss l hughes | 2023-02-24 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | You don’t have too unless you are going to subscribe for extra storage | Mike | 2022-12-18 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | Not sure you’re on correct app didn’t put my details on reolink app | Ali dog | 2022-12-18 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | Are you paying for the App? If not, then 'Do Not' give your credit card. | Rasik C | 2022-12-18 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | You don't, i didn't anyway. | manofsmoke | 2022-12-19 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | You don't have to do that. | magic mike | 2022-12-19 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | I do not think I had to do that, I do not use a remote storage server. | Tom Weston | 2022-12-19 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | You don’t. I certainly wasn’t. I was not requested to provide credit card details at any stage during set up. Is this for video storage ? - if so, use a 128gb SD card | mike Jones | 2022-12-19 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | We had one of these, but it stopped working after about a year. As for your question about giving your credit card details. The camera we replaced it with had the option of storing recordings on the cloud for a charge, so maybe this one does that. We chose not to and play back from the sd card. | R L. | 2022-12-19 |
| why do i have to gie my credit card details to unknowen app to set up camera ??? | 2022-12-18 | Video could not be loaded | ReolinkEU | 2022-12-28 |
| Hiw do you change your Internet on it? Ive changed providers and dont know how to connect to my new router | 2022-12-08 | Hi check new rooter speed got to be slow speed 2.4ghz | Ali dog | 2022-12-08 |
| Hiw do you change your Internet on it? Ive changed providers and dont know how to connect to my new router | 2022-12-08 | Is the camera connected by cable or WiFi? | magic mike | 2022-12-08 |
| Hiw do you change your Internet on it? Ive changed providers and dont know how to connect to my new router | 2022-12-08 | Unplug the device and reconnect it to the (new) router using the Ethernet cable - just the same process as you followed when setting it up initially | mike Jones | 2022-12-08 |