| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hi, i accidentally set the machine language to chinese. how to switch to english? please advise, thanks! | 2022-05-16 | go on setup, get the onscreen display which im assuming is all in Chinese, try the third option down( I think this is languages) then scroll down the list of options any will be better than Chinese I got italian English (inglese) is at the top. | Phil H. | 2022-05-16 |
| Hi, i accidentally set the machine language to chinese. how to switch to english? please advise, thanks! | 2022-05-16 | Go in to set up on remote and you can then go to language and change | ronnie quilter | 2022-05-16 |
| Hi, i accidentally set the machine language to chinese. how to switch to english? please advise, thanks! | 2022-05-16 | Use the remote control and select "Setup", then press the "right" button (around the "Enter" button the choice is : up, down, left, right), and select the "Preference Page" (located at the top right of the screen) by pressing the "Enter" button, then scroll down to "Audio", press enter, press the right button, and select "English" and the player will automatically ser this language to default. Just take your time, and you will be successful. Good luck! | BB SG | 2022-05-16 |
| what do blue ray discs look like on this machine plz? | 2023-01-11 | Mine cannot play blu Ray. | oldmolviejunkie | 2023-02-07 |
| what do blue ray discs look like on this machine plz? | 2023-01-11 | It can’t play Blu Ray discs. | Nat | 2023-04-07 |
| what do blue ray discs look like on this machine plz? | 2023-01-11 | Hello dear customer👋 Thank you for your purchase and support. I’m sorry, this Portable DVD player does not support Blu-ray and pirated discs. If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net We look forward to hearing from you again. Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2023-04-19 |
| How many degrees can the screen rotate? Will it go broken? | 2022-06-16 | the screen can rotate 270 degrees so one way it can rotate to face backwards and the other way by about 90 degrees and with its vertical 180 degree hinge it can fold flat, just don't try to force it beyond it's limits and it won't break. | Mike_H | 2022-06-16 |
| How many degrees can the screen rotate? Will it go broken? | 2022-06-16 | It as the look of a laptop and opens similarly, there is nothing to rotate only how you place for viewing. | David J. Williams | 2022-06-16 |
| How many degrees can the screen rotate? Will it go broken? | 2022-06-16 | I don't know the exact degrees, but I have turned mine nearly 90 degrees with no issues. | Mrs. S. E. White | 2022-06-16 |
| How many degrees can the screen rotate? Will it go broken? | 2022-06-16 | I have turned mine 180 degrees many times. | Ian Canning | 2022-06-16 |
| Hi, can I purchase additional batteries? | 2022-09-18 | I can only suggest contacting the manufacturers directly. The battery is a rechargeable one and should last a while. Obviously if used a lot away from power there will come at time when a new battery needed but this is not often done , so may need specialist servicing? | Mr. D. F. Green | 2022-09-18 |
| Hi, can I purchase additional batteries? | 2022-09-18 | Sorry I don’t know I always plug it in to the electric. It’s a really good little DVD player, Highly recommend. | Lindydoo55 | 2022-09-18 |
| Just received this product. No booklet and it will not turn on despite being connected to the power supply. Anyone else had this issue? | 2023-02-07 | Not had any issue. Best to contact the seller direct and I am sure they will be able to help! | Amazon Customer | 2023-02-07 |
| Just received this product. No booklet and it will not turn on despite being connected to the power supply. Anyone else had this issue? | 2023-02-07 | No my one works fine | julie rogers | 2023-02-07 |
| Just received this product. No booklet and it will not turn on despite being connected to the power supply. Anyone else had this issue? | 2023-02-07 | Hubby bought this. No problems at all. He likes it, being over 80 he's not techy minded (neither am I!!). He uses it every day. Suggest you contact the seller. | Lesley Frame | 2023-02-07 |
| Just received this product. No booklet and it will not turn on despite being connected to the power supply. Anyone else had this issue? | 2023-02-07 | Mine came with a very brief booklet and it fired up right away. Must be faulty. Mine is excellent. Cannot fault it. Great picture and really good sound without headphones, so would be worthwhile asking for a replacement. | oldmolviejunkie | 2023-02-07 |
| Just received this product. No booklet and it will not turn on despite being connected to the power supply. Anyone else had this issue? | 2023-02-07 | Bought as a gift. Works fine and there was a user manual booklet. Presume you checked all packaging. I seem to remember a long thin white cardboard box. Contact supplier asap. | Kat | 2023-02-14 |
| Just received this product. No booklet and it will not turn on despite being connected to the power supply. Anyone else had this issue? | 2023-02-07 | Hello dear customer👋 Please note that the switch of the DVD player is on the right, slide the "ON/OFF" button to the other side to make sure it is turned on. (It is advisable to ensure that the power supply is connected before use). Hope that helps. If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2023-02-22 |
| It has programme function or not | 2022-04-19 | Hello, dear customer Thank you for your question. Yes, the "Prog" function on the remote control allows you to customize the playback order of titles and chapters. For example, In the first column, Set "Title 1" and Chapter "1" In the second column, Set "Title 3" and "Chapter 1" The DVD has 3 titles and 1 chapter in total, so it will skip Title 2 for loop playback during playback. If you need more help, please feel free to contact us through our support email box: Admin@boifun.net Regards, from BOIFUN Service Team | XYH LTD | 2022-05-13 |
| Can I buy a new remote control for this model | 2023-04-18 | Please read information on product as below, and view pictures provided showing remote. What's in the box? 1*17.5'' Portable DVD Player Purple, 1*AV Cable, 1*AC Adapter, 1*Remote Controller, 1*Car Charger, 1*User's Guides | Kat | 2023-04-18 |
| Can I buy a new remote control for this model | 2023-04-18 | I think so ask amazon they might be able to answer | willow | 2023-04-18 |
| Can I buy a new remote control for this model | 2023-04-18 | Hello dear customer👋 Thank you for your purchase and support. Could you plz send your Amazon Order ID and shipping address to our after-sales mailbox (Admin@boifun.net)? Once we receive your mail, we will arrange a new remote control for you, thank you for your kindness! We look forward to hearing from you again. Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2023-04-19 |
| Hi can you recommend new charger as the one that came with my video player is broke | 2022-05-19 | If you contact the maker, they are very helpful. They will either replace or recommend. I have no issues with my charger so have not needed to replace it | Mrs. S. E. White | 2022-05-19 |
| Hi can you recommend new charger as the one that came with my video player is broke | 2022-05-19 | Hi - I still have my original charger but try and search for a similar one on Amazon. Sorry I can't help further. Rgds | DS | 2022-05-19 |
| Hi can you recommend new charger as the one that came with my video player is broke | 2022-05-19 | Hello, dear customer, Thank you so much for your question. We're sorry to hear that your charger is broken, don't worry, we'll replace it with a new one for free. Could you please send your order number and delivery address to our after-sales mailbox(Admin@boifun.net), we will have professional staff to provide you with replacement services, thank you! Looking forward to hearing from you soon. Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2022-05-20 |
| Hi can you recommend new charger as the one that came with my video player is broke | 2022-05-19 | If it was me, I would contact the seller. Maybe they can send you a repacement. | Traben | 2022-05-20 |
| Can you buy a case for this? | 2022-11-18 | I think they do make one but didn't look into that because the air padded envelope that it arrived in was very good and I have been using it successfully and I,m happy with that. | on-the-hill | 2022-11-18 |
| Can you buy a case for this? | 2022-11-18 | Yes, I got from Amazon a laptop case to fit screen sized which worked ok for this product | Mr. D. F. Green | 2022-11-19 |
| Can you buy a case for this? | 2022-11-18 | Yes. The same company does cases. The case it very similar to a lap-top case. | kathryn morris | 2022-11-19 |
| Can you buy a case for this? | 2022-11-18 | After buying the DVD Player I was contacted by the seller saying I was entitled to a free gift and one of my choices was a case for the DVD Player which is very good quality. So I'm not sure if they sell them separately. | Traben | 2022-11-19 |
| Can you buy a case for this? | 2022-11-18 | When you register for the warranty, a review is requested. I just said I’d only used it once and I liked the purple product. Once review is accepted they will send you a choice of either a bag or a voucher. | Kat | 2022-11-20 |
| Can you buy a case for this? | 2022-11-18 | Hello dear customer👋 Yes, we have it for sale separately! Please search: B08KXWS3F2 on Amazon. Or you can contact us to get it. Thank you! If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2023-02-22 |
| Can you buy spare batteries | 2022-09-18 | I don’t think so, can’t find one on Amazon. | Ian Canning | 2022-09-18 |
| Can you buy spare batteries | 2022-09-18 | Hello! The battery which powers the dvd is rechargeable and therefore should not need replacing. The batteries for the remote control are readily available. I am pleased with my purchase and use it on a daily basis. Good luck! | BB SG | 2022-09-18 |
| Can you buy spare batteries | 2022-09-18 | Hello dear customer👋 Thank you for your purchase and support. The player is equipped with a built-in 5000mAh rechargeable battery, so it is not recommended to replace the battery on your own to avoid danger. Our product package includes wall charger and car charger, which allows you to charge the player at any time. Our player has six-hour battery life. (This data was tested in the lab, and the actual battery life depends on the usage scenario). If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net We look forward to hearing from you again. Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2023-04-19 |
| Does this play region 2 dvd | 2022-06-01 | Not that l am aware of | Ian Cannon | 2022-06-01 |
| Does this play region 2 dvd | 2022-06-01 | Absolutely | Phil H. | 2022-06-01 |
| Does this play region 2 dvd | 2022-06-01 | it's region free so plays all regions. | Mike_H | 2022-06-01 |
| Does this play region 2 dvd | 2022-06-01 | It is designed for Region 2 Which is Europe and UK. | David J. Williams | 2022-06-01 |
| Does this play region 2 dvd | 2022-06-01 | Since Region 2 covers Europe, which did include the UK, I would say yes | Mrs. S. E. White | 2022-06-01 |
| Does this play region 2 dvd | 2022-06-01 | Hello, dear customer Thanks for your question. Yes. Our DVD player supports all region, you can Easily to play all your DVDs (except for Blu-ray). If you need more help, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Service Team | XYH LTD | 2022-06-02 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | The player will work with UK region DVDs. | Roy Robson | 2023-02-16 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | Yes, it does play DVDs in the U.K. | RF. | 2023-02-16 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | I have only used UK region DVDs so I don’t know. You could ask the Supplier whether compatible with the region you wish to use. | Kat | 2023-02-16 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | Yes it says in the literature it will play all types of dvd | Lorraine Williams | 2023-02-16 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | Yes it can | Andrea H | 2023-02-16 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | Yes. We're in the UK and play dvd's that are playable here. | Lesley Frame | 2023-02-17 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | Mine plays uk dvd's and non specific ones too. | Amazon Customer | 2023-02-17 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | Yes it plays dvds in the UK. | Amazon Customer | 2023-02-17 |
| Can it play dvds in the uk or is it a diffrent region? | 2023-02-16 | Hello dear customer👋 Certainly. This DVD player supports all region, you can Easily to play all your DVDs (except for Blu-ray). If you need more helps, please feel free to contact us through our support email box: Admin@boifun.net Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2023-02-22 |
| How many headphone jacks does the player have? | 2022-07-27 | JUST ONE | vic hitching | 2022-07-27 |
| How many headphone jacks does the player have? | 2022-07-27 | One | Ian Canning | 2022-07-27 |
| How many headphone jacks does the player have? | 2022-07-27 | There is only one | Mrs. S. E. White | 2022-07-27 |
| How many headphone jacks does the player have? | 2022-07-27 | This was bought for my sister from memory it has just one headphone jack point | Bathman | 2022-07-27 |
| How many headphone jacks does the player have? | 2022-07-27 | There is only one jack. You would have to buy a double cable to have two ear phones | on-the-hill | 2022-07-29 |
| Can i buy a new remote control gor this model | 2023-04-18 | I have not had a problem with my remote so I cannot and we with any authority but reading other people's asking about replacement parts, the seller seems very keen to help. Give them a try as a first lot of call. Failing this, try ebay, explain your request and I am sure there will be someone who can help you. Good luck, Malcolm | mjg | 2023-04-18 |
| Can i buy a new remote control gor this model | 2023-04-18 | It already comes with one in the box .. I love this product well worth the money great picture | kim robson | 2023-04-18 |
| Can i buy a new remote control gor this model | 2023-04-18 | Check with Company. | Kat | 2023-04-18 |
| Can i buy a new remote control gor this model | 2023-04-18 | Hello dear customer👋 Thank you for your purchase and support. Our product packaging includes the remote control. If you are missing any accessories, pls send your Amazon Order ID and shipping address to our after-sales mailbox (Admin@boifun.net) Once we receive your mail, we will arrange a new remote control for you, thank you for your kindness! We look forward to hearing from you again. Your Sincerely, from BOIFUN Customer Center | XYH LTD | 2023-04-19 |
| Im trying to play a memory card for movies ive filmed. I get sound but no vision | 2023-05-12 | Hi, This is BOIFUN. Thank you for your question. In this case, it is a video format problem, and the video format needs to be converted to MPEG4 (Xvid) Need more help please contact at admin@boifun.net | XYH LTD | 2023-06-15 |