| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Video length how long does the vdeo record for does it continue until the person leaves your property any gelp greatly appreciated | 2023-03-06 | If you answer the doorbell then it will record until you hang up. Motion detection is about 10 seconds… I think | Katelooe | 2023-03-06 |
| How does the doorbell communicate with the chime? If the wifi fails, will it still work? | 2023-03-16 | I'm sure it's a Bluetooth connection | geoffrey burley | 2023-03-16 |
| How does the doorbell communicate with the chime? If the wifi fails, will it still work? | 2023-03-16 | It needs a Wi-Fi connection to work,and the two have to be paired to communicate through that connection | Jimbo | 2023-03-16 |
| How does the doorbell communicate with the chime? If the wifi fails, will it still work? | 2023-03-16 | No, sadly it won't. | Aly | 2023-03-16 |
| Does this work with the ieGeek app? | 2023-06-09 | Yes, that’s the one I use and it’s where I got the video in my review from :) | Mad Homewood | 2023-06-12 |
| Does this work with the ieGeek app? | 2023-06-09 | Perfectly 😊 | Barry Shepherd | 2023-06-13 |
| Where can I purchase extra chimes for the iegeek doorbell camera? | 2023-03-13 | I think that IeGeek offers additional chimes at a small cost, | Mike Hurst | 2023-03-30 |
| How do you know if somebody is at the door if they don't press the bell? | 2023-06-13 | It has motion detection on it. | K B | 2023-06-13 |
| How do you know if somebody is at the door if they don't press the bell? | 2023-06-13 | The camera records everything that is near you door. So even if somebody doesn't ring the bell you will get notified. | Fosmann | 2023-06-13 |
| How do you know if somebody is at the door if they don't press the bell? | 2023-06-13 | There's an alarm on your phone what tells you when someone goes close to the door. | Mr. K. P. Morris | 2023-06-13 |
| How do you know if somebody is at the door if they don't press the bell? | 2023-06-13 | Motion sensor | Aly | 2023-06-13 |
| How do you know if somebody is at the door if they don't press the bell? | 2023-06-13 | You can view through the camera any time. But if they don't press the bell you don't get a notification to your phone. | Sara Hearne | 2023-06-14 |
| How do you know if somebody is at the door if they don't press the bell? | 2023-06-13 | It will take a snapshot of the person but you will not know until after the event (till you look at the messagesaaaaaaaaa0 | eddie | 2023-06-14 |
| How do you know if somebody is at the door if they don't press the bell? | 2023-06-13 | You need to set up 'motion detection ' and alerts will come to your phone | Amazon Customer | 2023-06-14 |
| Can this door bell be wired using a 12V transformer? | 2023-01-25 | It can be wired to a 12v-24v bell transformer but best with the battery removed because the charged battery and electric connected together cause interference in the picture on the app. | Bob | 2023-01-25 |
| Please, is the storage card slot for a standard sd card or micro sd card? | 2023-03-06 | Hi it’s for a SD card 128GB | rachel | 2023-03-07 |
| How many phones can connect at the same time? | 2023-04-02 | Multiple | Sara Jane… | 2023-04-10 |
| I keep having issues with the doorbell and remote chime not working together any ideas? much appreciated | 2023-03-22 | Sorry I can't help, I have not had the problem. The only thing I can suggest is maybe a reset. | Bob | 2023-03-22 |
| I keep having issues with the doorbell and remote chime not working together any ideas? much appreciated | 2023-03-22 | Have you tried changing the batteries in the chime. Sorry I do not have any other suggestions | DJEAN | 2023-03-22 |
| Does this notify your phone when someone rings the doorbell? | 2022-12-30 | Yes, you can be notified if they ring the bell, or you can set it up as a motion detector | DJEAN | 2022-12-30 |
| Does this notify your phone when someone rings the doorbell? | 2022-12-30 | Yes it let's you see who is at your door when they ring your bell | Mr B. | 2022-12-30 |
| Does this notify your phone when someone rings the doorbell? | 2022-12-30 | Yes the app will ring and you can answer and speak to whomever is at your door | Sara Jane… | 2022-12-30 |
| Does this notify your phone when someone rings the doorbell? | 2022-12-30 | Yes but you need to set it and it is very easy to | Alec Girdwood | 2022-12-30 |
| Does this notify your phone when someone rings the doorbell? | 2022-12-30 | yes it does | syd | 2022-12-30 |
| Does this notify your phone when someone rings the doorbell? | 2022-12-30 | Yes. | N. Simons | 2022-12-30 |
| Does this notify your phone when someone rings the doorbell? | 2022-12-30 | Yes. | K B | 2022-12-30 |
| Does this notify your phone when someone rings the doorbell? | 2022-12-30 | Yes great doorbell. With a good app to set it up | Fig | 2022-12-31 |
| I bought this April 2021. Is this 'upgraded' version any different? If so will it fit into the old holder and will the plug in chimes work? | 2023-01-27 | Yeah | Fig | 2023-02-14 |
| Am I right in thinking number 1 is the lowest sensitivity setting for motion detection rather than 5 or is it the other way around? | 2023-04-13 | Yes you are right 👍 | Donna | 2023-05-11 |
| What size is the camera doorbell, particularly the width? | 2022-12-15 | The width is 6cm, and the length is 13.5cm. | Babcock | 2022-12-15 |
| Does it have a Siren option? | 2023-06-09 | Yes it does on the app | Sara Jane… | 2023-06-09 |
| Does it have a Siren option? | 2023-06-09 | It has a siren you can activate via the cloud edge app | Ben Annis | 2023-06-09 |
| I have changed my wifi password and now it wont connect to it. Tried contacting customer service on the app but no response. Any suggestions? | 2023-04-03 | Delete device and readd it | Donna | 2023-04-10 |
| What size and where do I buy a spare security screw that holds doorbell in casing at bottom? I lost 1 and only have 1 left | 2022-12-08 | Take your screw out and take it to an ironmonger or DIY store, they should be able to get you something similar | Mr Gary Mew | 2022-12-13 |
| Does anyone know please if this. could be used INSIDE a hedgehog house? Thank you | 2023-06-16 | In my view yes | Philippa McKee | 2023-06-16 |
| What size SD card is needed? | 2023-01-19 | Not sure one is needed at all. I can't remember if I fitted one. | M W. | 2023-01-19 |
| What size SD card is needed? | 2023-01-19 | I brought 128GB and works perfectly well | Syreita😍 | 2023-01-19 |
| What size SD card is needed? | 2023-01-19 | I use a 124gb micro SD card , plenty of storage and never needed to use iCloud storage | geoffrey burley | 2023-01-20 |
| It keeps ringing and telling me I have a visitor when there is no one there, over and over again. I’ve reset it several times. Any ideas? | 2023-02-13 | The ring button must be sticking or faulty | Fig | 2023-02-14 |
| Can you get light to stay on? Dark where we are and hard to see the bell at night. Thanks | 2022-11-24 | No, the light is only a small light that lights up the button once it has been pressed. | Matt Parker | 2022-11-24 |
| Can you get light to stay on? Dark where we are and hard to see the bell at night. Thanks | 2022-11-24 | No, I don’t believe you can, however when it detects movement the blue LED light around the bell-push button illuminates, so shouldn’t be a problem in the dark. | Babcock | 2022-11-25 |
| Can you get light to stay on? Dark where we are and hard to see the bell at night. Thanks | 2022-11-24 | The blue light should come on when any movement (when you are in range) is picked up. | eddie | 2022-11-25 |
| Does sunlight trigger recording? My current doorbell constantly alerts me due to direct sunlight | 2023-03-30 | Sorry can't answer as I have never had this problem. | Bob | 2023-03-30 |
| Does sunlight trigger recording? My current doorbell constantly alerts me due to direct sunlight | 2023-03-30 | Sunlight has not been a problem to date. You can alter the sensitivity range which probably helps to minimize the effect of sunlight... | Mike Hurst | 2023-03-30 |
| Does sunlight trigger recording? My current doorbell constantly alerts me due to direct sunlight | 2023-03-30 | Unfortunately I can’t tell you as my camera is on a North facing door, so no direct sunlight. I do have another IEGeek camera in jy back garden which is south facing and thus isn’t triggered | DJEAN | 2023-03-30 |
| Does sunlight trigger recording? My current doorbell constantly alerts me due to direct sunlight | 2023-03-30 | No it doesn't it also has humanoid only setting so only human set it off not cars or animals etc but even with this switched off it doesn't get set off with sunlight ☺️ | Donna | 2023-03-30 |
| Does sunlight trigger recording? My current doorbell constantly alerts me due to direct sunlight | 2023-03-30 | No you might have to high of sensitivity on motion detection | Fig | 2023-03-31 |
| will this still record to sd card when no wifi? | 2023-03-31 | I'm not sure on that point but it's overall a great model of camera bell. | Paul Carson | 2023-03-31 |
| Does it alert when people walk past my garden or just when someone is in front of the door? | 2023-06-09 | You can set the sensitivity level and the area the bell covers. I get alerts when people walk by my front hedge, but I bought it to alert for vandalism so I wanted that level. Just having it out the perpetrators off! I use level 3 setting, out of 1-5 options. | Martina | 2023-06-09 |
| Does it alert when people walk past my garden or just when someone is in front of the door? | 2023-06-09 | The "range" of the sensor can be altered to suit your preference, from within the settings menu, (from minimum 1 to a maximum 5) I have mine set at 3, which equates to a distance of approximately 5 metres (which picks up anyone entering the driveway. | Geoff Allen | 2023-06-09 |
| Does it alert when people walk past my garden or just when someone is in front of the door? | 2023-06-09 | It depends how you have it set up. You can have it constantly monitoring with " human" detection or just working as a doorbell with video notification. I prefer the latter as you can speak to the visitor. I hope that helps. | DARREN MCCUE | 2023-06-09 |
| Does it alert when people walk past my garden or just when someone is in front of the door? | 2023-06-09 | You can set the range sensitivity so could set of by people walking by | Donna | 2023-06-09 |
| Does it alert when people walk past my garden or just when someone is in front of the door? | 2023-06-09 | It Alerts you to anything that is within camera range | DJEAN | 2023-06-09 |
| Does it alert when people walk past my garden or just when someone is in front of the door? | 2023-06-09 | You can adjust the range of motion detection, so yes if you extend the distance to cover your front garden you will get an alert. | Bob | 2023-06-09 |
| Does it alert when people walk past my garden or just when someone is in front of the door? | 2023-06-09 | It depends how far away the path is from the camera , you can turn alerts off and just have the doorbell camera on | carol sowerby | 2023-06-09 |
| Does it alert when people walk past my garden or just when someone is in front of the door? | 2023-06-09 | All depends on way u set it up. It’s a yes and no answer | Fig | 2023-06-09 |
| Poor Picture Quality at night and not clear at all when motion detected. Any advice would be appreciated | 2023-01-17 | On the live screen have you got the picture quality on SD or QHD the latter being the best. If it is SD on the screen tap it and when the two choices come up choose QHD. | Bob | 2023-01-17 |
| Poor Picture Quality at night and not clear at all when motion detected. Any advice would be appreciated | 2023-01-17 | My camera is brilliant can see everything clearly . On nights I have it on automatic which allows the camera to choose what picture it gathers to best suits for visibility | Fig | 2023-01-17 |
| Can you turn off the blue light when camera is in recording mode or motion is detected? | 2023-04-10 | No I'm afraid not | Donna | 2023-04-10 |
| Can you turn off the blue light when camera is in recording mode or motion is detected? | 2023-04-10 | No, you can't | FAISAL RAFIQ | 2023-04-11 |
| Can you turn off the blue light when camera is in recording mode or motion is detected? | 2023-04-10 | No you can't | carol sowerby | 2023-04-11 |
| Playback of video has no sound when played back through app. There was sound at the time of the recording, what am I doing wrong? | 2023-05-11 | Video could not be loaded | Donna | 2023-05-11 |
| How do you stop the doorbell from being stolen | 2022-12-13 | Move to a safer area! It films as soon as motion detected so you can catch the thief 👍 | Richard F. | 2022-12-13 |
| How do you stop the doorbell from being stolen | 2022-12-13 | It is screwed into the casing and the casing is fixed into the frame work or bricks of your house, but if someone is that’s desperate to steal it then anything can be stolen if they want to rip it off the wall!! | Mark Whiteman | 2022-12-13 |
| How do you stop the doorbell from being stolen | 2022-12-13 | There’s a screw at the bottom so it’s secure. | K B | 2022-12-13 |
| How do you stop the doorbell from being stolen | 2022-12-13 | It's held into the bracket with a screw, but surely anyone who steals it would appear on your smartphone/tablet/ laptop | Mr Gary Mew | 2022-12-13 |
| What does the AI analysis function on cloudedge app do and is it worth having? | 2023-06-16 | I don't actually use this function - but what it does is when you use the AI, it recognises a person rather than say a cat, or squirrel and doesn't record them or send an alarm. It's pretty clever - I just don't need that feature. Hope this helps. | DARREN MCCUE | 2023-06-16 |
| What does the AI analysis function on cloudedge app do and is it worth having? | 2023-06-16 | Not sure what you mean by AI analysIs function On cloudage means, but I definitely think it’s worth a purchase. You can use an Sd Card as Memory storage instead of buying a monthly subscription to cloud storage. The picture is pretty good. If I have one negative about it is that there is a delay in recording, so filming doesn’t start as soon as the person approaches. | DJEAN | 2023-06-16 |
| My doorbell wont stop flashing red even after reseting it does anybody have any idea how i can fix this before i send it back thanks | 2023-04-19 | Mine doesn’t do that sorry | Philippa McKee | 2023-04-19 |
| My doorbell wont stop flashing red even after reseting it does anybody have any idea how i can fix this before i send it back thanks | 2023-04-19 | Don’t quote me on this but it could be to do with your wifi setup, if your router is only running 5ghz it may be to do with that as the camera only runs on 2.4ghz. My router is set up to run both 2.4ghz & 5ghz. If not to do with that maybe you have a faulty device return to Amazon for an exchange and see if the new device does the same thing. | Telf McMillan | 2023-04-20 |
| My doorbell wont stop flashing red even after reseting it does anybody have any idea how i can fix this before i send it back thanks | 2023-04-19 | Hello have you paired the doorbell? | Nicola P. | 2023-04-20 |
| My doorbell wont stop flashing red even after reseting it does anybody have any idea how i can fix this before i send it back thanks | 2023-04-19 | from what i remember reading most people sent them back when this happens | Amazon mike B | 2023-04-20 |
| My doorbell wont stop flashing red even after reseting it does anybody have any idea how i can fix this before i send it back thanks | 2023-04-19 | Is it fully charged. Out of the box it needs a good 8 hours charging before first use? | Mike Hurst | 2023-05-01 |
| Where can spare chimes be obtained from? | 2023-03-31 | followw this linkhttps://www.amazon.co.uk/ring-chime- pro/dp/B087Q2MD5N/ref=sr_1_1?crid=CS91LCAXJKQ0&keywords=ring+chimes+for+ring+doorbell&qid=1680249733&sprefix=chimes%2Caps%2C71&sr=8-1 | Amazon mike B | 2023-03-31 |
| does this have option to record video 24/7? if not for how long will it record motion? | 2023-04-10 | No it only records snapshots, not video sometimes there can be a delay in the picture, you might get a person walking away from the camera but not approaching | Sara Jane… | 2023-04-10 |