| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will this camera work with blue iris v5? | 2022-10-22 | Yes it will the only problem I found that it seemed to stutter that is it would freeze for a couple of seconds but it might have been due to the settings in blue iris. I went back to the Reolink software | Wacatone | 2022-10-22 |
| Will this camera work with blue iris v5? | 2022-10-22 | Hello. Yes, PoE Camera Outdoor RLC-810A could work with blue iris v5. | ReolinkEU | 2022-10-25 |
| Are the f=2.8mm version not sold on amazon? they do seem be offered on the gb reolink site but not here. | 2022-11-21 | Hello. We only sell the f=4.00mm version of this IP Camera Outdoor in our store currently. | ReolinkEU | 2022-11-24 |
| Hi, i dropped the 2 screws that hold the sd card cover on whilst up a ladder can anyone tell me where i can get replacements or what size there are | 2023-01-10 | https://www.amazon.co.uk/gp/product/B07VC658KX/ref=ppx_yo_dt_b_search_asin_image?ie=UTF8&psc=1 this pack from Amazon will give you any size you need | K. Chimusaru | 2023-01-10 |
| Hi, i dropped the 2 screws that hold the sd card cover on whilst up a ladder can anyone tell me where i can get replacements or what size there are | 2023-01-10 | Feel your pain almost impossible to find. Try contacting Reolink they should know. Might even send you some free | Wacatone | 2023-01-10 |
| Hi, i dropped the 2 screws that hold the sd card cover on whilst up a ladder can anyone tell me where i can get replacements or what size there are | 2023-01-10 | I did the same thing ! Get a piece of Duct tape and press firmly | David | 2023-01-10 |
| Hi, i dropped the 2 screws that hold the sd card cover on whilst up a ladder can anyone tell me where i can get replacements or what size there are | 2023-01-10 | Hello. The screw size of the sd card slot is PM2.5*4mm. Please kindly note that we don't sell screws separately, please check whether you can find that screws in your local store. | ReolinkEU | 2023-01-12 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | If I remember correctly there is the option to turn off the IR illumination on the camera at night which gives you colour nighttime video. | Treaddie | 2022-11-15 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | I am not sure but by default it shows black &white only. | Padco | 2022-11-15 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | If the lighting is bright enough it won't use the black and white IR night mode, it will stay in colour mode if it is set to auto | Mr. N | 2022-11-15 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | All cameras with IR is black and white night vision, this one has a good night vision, but black and white | nuno rodrigues | 2022-11-15 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | My camera works well in colour with sufficient artificial light outdoors at night. A lot will depend on how strong the light is but it will always revert to monochrome if it is insufficient. | Mr J. | 2022-11-15 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | No. Its night vision is black and white. In low light conditions at night e.g. floodights it is grainy and has a low framerate. In my opinion its not a great camera at night. | Mr. Dc Foley | 2022-11-15 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | Very likely it will. The colour picture stays good in pretty low levels of light, so if you're lighting is good enough, you'll get colour. To be fair even when it switches to black&white for night vision the image quality is still very good. | djdex | 2022-11-15 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | My cameras are only black and white at night! We have os lights and a lamp standard os property. Camera only turns colour when day light appears. Very clear at night and we are impressed with the quality they deliver, hope this helps | Chips | 2022-11-15 |
| I have good lighting outside my house. Will this cam have good coulored night vision | 2022-11-15 | Hello. It may depend on the light near the cameras. As normal, the camera will switch to black/white mode, if the light in the environment is low. If you prefer a camera that supports collar night vision, we recommend the spotlight camera, RLC-811A for you. https://www.amazon.co.uk/dp/B08F7C37NZ | ReolinkEU | 2022-11-19 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | You can plug it into a socket as long as you have the correct cable | Wacatone | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | This isn't a wireless camera so without any cat5 cabling, how do you intend to use it???? | Chris | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | There is one available from Reolink with a built in battery and solar panel. Costs a lot more obviously but cheaper than running cabling. | Mr. Dc Foley | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | When you purchased the reolink camera in the box you should have had a plug with about 2 meters of power lead which fits into the power lead of the camera if it is not long enough just buy a extension lead from amazon | g meredith | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | yes with a 12V 1a adapter. the camera has a connector and the plug is supplied in the box you purchase. | K. Chimusaru | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | Our system is powered via Poe so I can’t really say ,although the camera has a power connector. You would be better getting in touch with the supplier reolink to get their advice. | cakelady | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | It ia possible to power it locally and do all the recording locally using the memory card. To be honeat this would be a very sub optimal way to run the camera | Mr Leslie Neill | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | It can be powered by a 12v barrel jack transformer and then record the data onto its internal SD card. The end of the camera splits into 2 connectors, 1 for the ethernet/PoE and the other for the 12v DC. | Snowwraith | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | The only other way would be to run the power cable to the camera, so you would need a long power cable depending on where your camera is fitted. | David Holland | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | You can buy a separate 12 V power supply (there is a socket) but this camera does Not have Wi-Fi therefore will not be online or accessible without an ethernet cable connected to a switch or router. | James B. | 2023-05-02 |
| I dont have any ethernet cable nearby, which means i cant use poe or even a poe injector. is there any other way i can power this reolink camera? | 2023-05-02 | Hi, this camera still can be powered on by a DC12V/1A power supply, you could consider one for it. But without the network, I'm afraid the camera can not be accessed remotely via APP/software. If there is any problem with the product, please contact us by Amazon message. | ReolinkEU | 2023-05-04 |
| How is the motion detection at night, last one I had sent multiple alerts when raining, foggy, etc | 2023-05-15 | You can go to setting and alter sensitivity to medium | Padco | 2023-05-15 |
| How is the motion detection at night, last one I had sent multiple alerts when raining, foggy, etc | 2023-05-15 | not had any issues with them at night | Paul Jenkinson | 2023-05-15 |
| How is the motion detection at night, last one I had sent multiple alerts when raining, foggy, etc | 2023-05-15 | Sad to say its not great at night. Usual issues with spiders, wind fog and rain triggering all motion and dozens of email clips to go through in such conditions. Sadly the intelligent person/vehicle recognition isn't so good in infra-red, also the exposure is overblown too in "night mode". This is the Reolink camera's weakness - other cameras have 2 sets of settings for night mode, e.g. different exposures. You can change the sensitivity at night which might help, but you then of course risk missing real activities, so its a bit hit and miss getting this right. Personally I set it to high sensitivity and just go through all the clips filling my email account on stormy nights! | Mr. Dc Foley | 2023-05-15 |
| How is the motion detection at night, last one I had sent multiple alerts when raining, foggy, etc | 2023-05-15 | You can tune the sensitivity, had a few false alerts with heavy rain, cobwebs are the worse but in general a lot less false alerts than the foscam cameras I replaced | Jonnybgood | 2023-05-15 |
| How is the motion detection at night, last one I had sent multiple alerts when raining, foggy, etc | 2023-05-15 | Unfortunately I had to send mine back because of multiple issues one of which was as you described. If I had kept it the light coming on every time the wind blew the tree leaves around would have prompted complaints from my neighbours. It was just too sensitive to be of any real use. | Technician | 2023-05-15 |
| How is the motion detection at night, last one I had sent multiple alerts when raining, foggy, etc | 2023-05-15 | Hello. The 4K IP camera RLC-810A has a good night vision. If you don't need to trigger alerts by these motions, please do not select "Any Motion" when set email/push/record schedule. Any question, please contact us via Amazon Message: https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-05-16 |
| How is the motion detection at night, last one I had sent multiple alerts when raining, foggy, etc | 2023-05-15 | You can adjust the sensitivity and also how big/small the object is in size so it's pretty good. For night vision you need good light or the display is not that great | Wacatone | 2023-05-16 |
| What size drill bit needed for the raw plugs? | 2022-11-20 | Hello. If you want to pass the tail cable in the back of the camera to the wall, It is suggested to drill a 5cm hole. | ReolinkEU | 2022-11-23 |
| How do I delete stuff from SD card or will the camera do that automatically? | 2022-10-17 | The camera records in a loop - when there is no more space on the card it overwrites the oldest recordings. There is also an FTP access to the card (though I haven't tried it). The Reolink app doesn't explicitly provide an 'erase' function. | Andrew Z | 2022-10-17 |
| How do I delete stuff from SD card or will the camera do that automatically? | 2022-10-17 | The camera will automatically write over the oldest recordings on a rolling basis to make space for the newest. Alternatively you can format the memory card at any time to delete all of the recordings. I don’t use the NVR and only use the app, so not sure if relevant. | Alex_V | 2022-10-18 |
| How do I delete stuff from SD card or will the camera do that automatically? | 2022-10-17 | Camera does it itself. As memory card fill in at end Camera formate the card | Padco | 2022-10-18 |
| How do I delete stuff from SD card or will the camera do that automatically? | 2022-10-17 | Hello. Reolink PoE Camera Outdoor does not support deleting certain video footage that stored on the Micro SD card via Reolink software. If you want to delete the clips, you need to take out the Micro SD card to delete them on the computer. If you don't want to take out the Micro SD card, the camera will automatically overwrite the old files when the SD card is at capacity and then continue to record. | ReolinkEU | 2022-10-24 |
| Can it record 24/7 on the SD card? | 2022-11-25 | Yes it can but it will run out of memory and then will either overwrite the oldest footage or stop recording depending on settings. | James B. | 2022-11-25 |
| Can it record 24/7 on the SD card? | 2022-11-25 | yes | K. Chimusaru | 2022-11-26 |
| Can it record 24/7 on the SD card? | 2022-11-25 | If you have a big enough SD card yes it can. I prefer to record to a nas which the camera can be linked to, such as a Synology DS-120J and that gives 30 days of recording for one camera using a 2TB drive. | A Review | 2022-11-26 |
| Can it record 24/7 on the SD card? | 2022-11-25 | Yes it can. On a 128Gb SD card I get about 3.5 days rolling coverage. You can also ftp the recordings to a computer for longer storage. | djdex | 2022-11-26 |
| Can it record 24/7 on the SD card? | 2022-11-25 | Only records when it detects motion. | RONALD W. | 2022-11-26 |
| Can it record 24/7 on the SD card? | 2022-11-25 | Yes it can. | Mr. Dc Foley | 2022-11-26 |
| Can it record 24/7 on the SD card? | 2022-11-25 | Hello. Yes, this 4K IP Camera Outdoor can support 24/7 recording to the sd card. And you can set up the recording schedule via the Reolink app or Client easily. | ReolinkEU | 2022-11-28 |
| Is this compatibale with homekit ? | 2022-11-27 | Hello. Sorry that Reolink cameras cannot work with the Apple Homekit yet. We appreciate your suggestion, we will submit your suggestion to the research and development department to meet your diverse needs, please look forward to it | ReolinkEU | 2022-11-29 |
| Can this record 24/7 to the cloud or does it require hard drive/SD card? | 2023-04-16 | Local recording only to sd card. Or stream onto a PC running the Reolink .exe which can be recorded. | Mr. Dc Foley | 2023-04-16 |
| Can this record 24/7 to the cloud or does it require hard drive/SD card? | 2023-04-16 | No,with this model you can't record to cloud. It can only record to micro SD card | Padco | 2023-04-16 |
| Can this record 24/7 to the cloud or does it require hard drive/SD card? | 2023-04-16 | There. Is an option to sign up to the cloud. I suppose it would be Reolinks and a fee would be involved. An FTP might be a better option as it's free | Wacatone | 2023-04-16 |
| Can this record 24/7 to the cloud or does it require hard drive/SD card? | 2023-04-16 | This camera has no wireless capability. It needs to be connected by an ethernet cable to transfer data to an external recording device, such as a NAS (Network Attached Storage) or other dedicated recording device. Without the NAS the only means of storing recordings is by an SD card mounted on the camera itself. It might be possible to configure a PC to handle the recordings and subsequently upload those recordings to a cloud account, but you'd have to figure that out for yourself - it's not a built in feature. | Snowwraith | 2023-04-16 |
| Can this record 24/7 to the cloud or does it require hard drive/SD card? | 2023-04-16 | I don't use the Reolink cloud storage, however if you buy the appropriate package it should be possible. | Just William | 2023-04-17 |
| Can this record 24/7 to the cloud or does it require hard drive/SD card? | 2023-04-16 | Hello. Please note that this Poe 4k security camera can't support cloud recording. You can install the sd card inside this camera to make it record 24/7. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, and the format is FAT32. You can choose Micro SD cards up to 256GB. Here is the link for the sd card. https://www.amazon.co.uk/gp/product/B0BC92J5KV/ | ReolinkEU | 2023-04-17 |
| Can this record 24/7 to the cloud or does it require hard drive/SD card? | 2023-04-16 | Yes you can store to the cloud myself i use a 30gb sd card the camera rewrites when card is full | g meredith | 2023-04-19 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | Video could not be loaded | K. Chimusaru | 2023-02-18 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | Yep you'll need a source of power then it can be plugged into a pc | Wacatone | 2023-02-18 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | These Cameras ARE mini DVRs - just add a Memory Card for playback OR don't bother if you just want live view. The software you need is called Reolink and it dialogs directly with all the Reolink camaras in your local area network. It really is simple to get going. Also one less thing drawing power 24/7 - bonus! | Amazon Customer | 2023-02-18 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | You can use the Reolink app on a PC to view the camera over ethernet. The camera will still need to be powered by a separate power unit or a PoE injector, of which Amazon sells a variety. I'm not sure how you can make recordings on your PC. The NVR supplies power and records. A NAS device, like the Synology, can also do continuous recording using their Surveillance Station app, but it does not feed power to the camera so you will need to provide that as suggested above. Reolink have some useful support documents on their website which may help. | Mr J. | 2023-02-18 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | These Cameras ARE mini DVRs - just add a Memory Card for playback OR don't bother if you just want live view. The software you need is called Reolink and it dialogs directly with all the Reolink camaras in your local area network. It really is simple to get going. Also one less thing drawing power 24/7 - bonus! | Mr Leslie Neill | 2023-02-18 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | Assuming you connect it via the Ethernet cable to your LAN, you can view the Camera output with a web browser, but this will not record the output which is what an NVR can also do. If you install a micro SD card in the camera you can record to it and view recordings with the web Browser, but if the camera is stollen you lose the recordings with it. | Just William | 2023-02-18 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | Hi You don't need an NVR. You can access the cameras live feed from a browser or use the app. Third parry apps will allow you to turn your PC into an NVR but obviously it would have to remain turned on 24/7 | David | 2023-02-18 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | Hello. Yes, you can power this camera with a 12V/1A adapter or with an 802.3af compliant (48V) PoE Switch/Injector, and connect it to your router. Then you can access this camera via the Reolink client on your PC. To save the recording video, please insert an sd card. We have attached a video on how to set up this camera for your reference if needed | ReolinkEU | 2023-02-22 |
| Can i plug and play this to a pc or do i still need an nvr? | 2023-02-18 | No you dont need an NVR... just use its onboard micro sd slot on the camera for storage. Bigger card... more 24/7 days of recording basically. You dont even need a PC either... as you can use their excellent mobile app to livestream or review and download recotded footage. There is an equally good PC app too. This camera has excellent vehicle and person detection. Far better than any of my older cameras. Recommended. | Mr. Dc Foley | 2023-03-02 |
| Can an internet connection using an ethernet cable from a powerline adaptor work with this? Will it need a separate power source? Thanks. | 2022-10-11 | You need a poe injector. This provides power AND connectivity to the Internet via a network cable from your router. Search for POE injector mine was a out 25 quid | David | 2022-10-11 |
| Can an internet connection using an ethernet cable from a powerline adaptor work with this? Will it need a separate power source? Thanks. | 2022-10-11 | I bought a power over Ethernet adaptor off Amazon and used a good quality Ethernet cable which also carries the voltage needed to power the camera, works very well. | David Holland | 2022-10-11 |
| Can an internet connection using an ethernet cable from a powerline adaptor work with this? Will it need a separate power source? Thanks. | 2022-10-11 | A Powerline adapter is only a data link it will not power the camera. You will need to connect a POE (power over ethernet) unit onto the output of the Powerline adapter and then connect the camera to that. | RGT | 2022-10-11 |
| Can an internet connection using an ethernet cable from a powerline adaptor work with this? Will it need a separate power source? Thanks. | 2022-10-11 | A ethernet connect from a powerline should work fine but you will need to power the camera using either a POE injector or using a power adapter plugged in to it (not sure of the voltage but likely to be 12v) as this camera is normally powered by POE from a POE switch. | James B. | 2022-10-11 |
| Can an internet connection using an ethernet cable from a powerline adaptor work with this? Will it need a separate power source? Thanks. | 2022-10-11 | Hello. If you want to use only one network cable, the powerline adapter must also support PoE function. Only if it supports PoE function, the camera can get power and transmit data through a network cable. Otherwise, the camera needs to be powered additionally. If you have any concerns, please contact us by Amazon message. | ReolinkEU | 2022-10-13 |
| Can I connect this camera directly to a laptop's ethernet port (using an ethernet cable)? Thanks. | 2023-03-09 | No you cant. It gets its power down the ethernet cable and so you need a device in the path that supplies the power. If you hve only one camera you could use https://www.amazon.co.uk/TP-LINK-TL-PoE150S-Injector-Adapter-Compliant-Black/dp/B001PS9E5I/ref=sr_1_3?keywords=PoE+Injector&qid=1678361047&sr=8-3 which is what I use. For a number of cameras you would be better getting a PoE ethernet switch. | Kevin Scott | 2023-03-09 |
| Can I connect this camera directly to a laptop's ethernet port (using an ethernet cable)? Thanks. | 2023-03-09 | You would need to power the camera from a separate power unit unless your laptop can supply power over ethernet, which is not usual. | Mr J. | 2023-03-09 |
| Can I connect this camera directly to a laptop's ethernet port (using an ethernet cable)? Thanks. | 2023-03-09 | Hi We have ours hard wired via outdoor Ethernet cable to a powered splitter switch that takes cat5 Ethernet to the cameras . in each camera is a micro sd card . You can then download the app and view the pictures /recordings ,that’s how we have our set up and it works for us . I’m not sure what your meaning about the cable to a laptop ,so you may better asking reolink . Good luck | cakelady | 2023-03-09 |
| Can I connect this camera directly to a laptop's ethernet port (using an ethernet cable)? Thanks. | 2023-03-09 | No. Power needs to added to the ether net cable via a PoE hub, or an "injector". Also, to connect two devices directly without a port or router you need to use an ethernet crossover cable (or crossover adapter). It might be possible to use a power injector and an ethernet cross over cable. | Jason | 2023-03-09 |
| Can I connect this camera directly to a laptop's ethernet port (using an ethernet cable)? Thanks. | 2023-03-09 | Yes that should work, but you are going to have to change the laptop IP number to the same network range as the default IP number in the camera using the Reolink software. Once you have done that, you can use the software to change the camera to a static IP in the preferred range that you want. Its all a lot easier if the camera is plugged into a router though. That's what I do. Just plug all the cameras into a router in the loft, and then access the cams from a computer. Hope this helps. | Amazon Customer | 2023-03-09 |
| Can I connect this camera directly to a laptop's ethernet port (using an ethernet cable)? Thanks. | 2023-03-09 | Hello. Yes, you can access Reolink cameras without a router by connecting your cameras directly to your PC and then logging in to the cameras via Reolink Client. For more details setting, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-03-13 |
| Does this record continuously or can it be set to only record when there is motion? If so, can it start to record a few secs before motion? Thanks. | 2022-09-14 | It starts a few seconds before motion and also after I think. You can set it all up in the NVR as that what I have... | HM | 2022-09-14 |
| Does this record continuously or can it be set to only record when there is motion? If so, can it start to record a few secs before motion? Thanks. | 2022-09-14 | Yes you can record only when it senses motion.There are 3 settings you can use according to your preferences. Video does record before the event. | Padco | 2022-09-14 |
| Does this record continuously or can it be set to only record when there is motion? If so, can it start to record a few secs before motion? Thanks. | 2022-09-14 | Ours is set to record motion, it does record for a second or two before. | L A Taylor | 2022-09-14 |
| Does this record continuously or can it be set to only record when there is motion? If so, can it start to record a few secs before motion? Thanks. | 2022-09-14 | Yes to all of those questions. | Chris | 2022-09-14 |
| Does this record continuously or can it be set to only record when there is motion? If so, can it start to record a few secs before motion? Thanks. | 2022-09-14 | Hello. This 4K IP PoE Camera Outdoor supports both continuous recording and motion detection recording. The pre-record duration will last 4-8 secs according to the capacity of the SD card. | ReolinkEU | 2022-09-15 |
| Does this record continuously or can it be set to only record when there is motion? If so, can it start to record a few secs before motion? Thanks. | 2022-09-14 | It can record continuously or for motion, Person, Vehicle or Pet detection, and it can record both pre and post motion. Be aware that Motion means any change to the picture so branches moving or change of lighting caused by clouds etc. will trigger motion. | Just William | 2022-09-17 |